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Imperva Home History Contact Imperva Thales Support Some systems are currently affected. See active items below. Active Incidents Active Maintenance Subscribe to UpdatesSubscribe [ICM-5710] Planned maintenance on the Imperva data center in New Delhi, India Subscribe In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 11, 2026 - 17:00 UTC Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the DEL – New Delhi, India PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in NDL – New Delhi, India. Imperva will be migrating all services and customer traffic from our NDL PoP to our DEL PoP and decommissioning our NDL PoP during a scheduled maintenance window which will begin at 2026-11-11 at 17:00 UTC , completing by 2026-11-12 at 03:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm Nov 11, 2026 17:00 - Nov 12, 2026 03:00 UTC Uptime over the past 90 days. View historical uptime. North American PoPs Operational Ashburn, VA (WDC) Operational Atlanta, GA (ATL) Operational Chicago 1, IL (CHI) Operational Chicago 2, IL (MDW) Operational Dallas, TX (DAL) Operational Denver, CO (DEN) Operational Detroit, MI (DET) Operational Houston, TX (HOU) Operational Los Angeles, CA (SNA) Operational Miami, FL (FLL) Operational Montreal, Canada (YUL) Operational New York 1, NY (JFK) Operational New York 2, NY (EWR) Operational San Jose, CA (SFO) Operational Seattle, WA (SEA) Operational Toronto, Canada (TOR) Operational Vancouver, Canada (VAN) Operational EMEA PoPs Operational Amsterdam, Netherlands (RTM) Operational Barcelona, Spain (BCN) Operational Cape Town, South Africa (CPT) Operational Copenhagen, Denmark (CPH) Operational Dubai, UAE (DWC) Operational Dublin, Ireland (DUB) Operational Dusseldorf, Germany (DUS) Operational Frankfurt, Germany (HHN) Operational Istanbul, Turkey (SAW) Operational Johannesburg, South Africa (QRA) Operational London 1, UK (LCY) Operational London 2, UK (LHR) Operational Madrid, Spain (MAD) Operational Milan, Italy (MIL) Operational Paris, France (PAR) Operational Stockholm, Sweden (STO) Operational Tel Aviv, Israel (MED) Operational Vienna, Austria (GRZ) Operational Warsaw, Poland (WAR) Operational Zurich, Switzerland (GVA) Operational LATAM PoPs Operational Bogota, Colombia (BOG) Operational Buenos Aires, Argentina (EZE) Operational Lima, Peru (LIM) Operational Queretaro, Mexico (QRO) Operational Rio de Janeiro, Brazil (RIO) Operational Santiago, Chile (STC) Operational Sao Paulo, Brazil (SAO) Operational APAC PoPs Under Maintenance Auckland, New Zealand (AKL) Operational Bangkok, Thailand (DMK) Operational Hanoi, Vietnam (HAN) Operational Hong Kong (HHK) Operational Jakarta 1, Indonesia (JKT) Operational Jakarta 2, Indonesia (HLP) Operational Kuala Lumpur, Malaysia (KUL) Operational Melbourne, Australia (MEB) Operational Manila, Philippines (MNL) Operational Mumbai, India (NAG) Operational New Delhi 2, India (DEL) Operational New Delhi, India (NDL) Under Maintenance Osaka, Japan (OSK) Operational Seoul, South Korea (KOR) Operational Singapore (XSP) Operational Sydney, Australia (SYD) Operational Taipei, Taiwan (TSA) Operational Tokyo, Japan (NRT) Operational Imperva for Google Cloud (IGC) Regions Operational us-east1 region Operational us-east4 region Operational us-east5 region Operational us-central1 region Operational europe-west1 region Operational Protection Services Operational Cloud WAF Protection Operational Web Application Performance Operational IGC WAF Protection Operational Cloud L7 DDoS Protection Operational Login Protect Operational File Upload Scan and Protect Operational Protected DNS Operational Managed DNS Operational L3/4 IP Protection Operational L3/4 Network DDoS Protection Operational Advanced BOT Protection Operational API Security Operational Account Takeover Protection Operational Client-Side Protection Operational Waiting Room Operational Management and Analytics Services Operational Cloud Security Management Platform Operational Cloud Security Management Configuration Changes Operational Account and User Management Operational CDN and WAF Management Operational API Security Management Operational Network DDoS Management Operational DNS protection Managment Operational ABP Management Operational Account Takeover Protection Management Operational Client-Side Protection Management Operational Waiting Room Management Operational Runtime Protection Deployment Operational SIEM Logs Operational Events Page Operational Attack Analytic Operational IP Reputation Operational Additional services Operational Support Ticketing System Operational Support Phone Systems Operational Documentation Portal Operational Third Party Services Operational Third Party Services Operational Coming Soon Under Maintenance Sydney 2, Australia (BWU): November 2026 Under Maintenance Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance [ICM-5674] Planned Maintenance on the Imperva data center in Hanoi, Vietnam Nov 12, 2026 19:00 - Nov 13, 2026 01:00 UTC Maintenance on the Hanoi, Vietnam data center will be performed on Thursday, November 12th, 2026 at 19:00 UTC. We expect to complete the maintenance by Friday, November 13th, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Oct 23, 2026 - 16:09 UTC [ICM-5731] Planned Maintenance on the Imperva data center in Buenos Aires, Argentina Nov 17, 2026 02:00-06:00 UTC Maintenance on the Buenos Aires, Argentina data center will be performed on Tuesday, November 17th, 2026 at 02:00 UTC. We expect to complete the maintenance by Tuesday, November 17th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 04, 2026 - 03:24 UTC [ICM-5724] Planned Maintenance on the Imperva data center in Toronto, ON, Canada Nov 17, 2026 06:00-10:00 UTC Maintenance on the Toronto, ON, Canada data center will be performed on Tuesday, November 17th, 2026 at 06:00 UTC. We expect to complete the maintenance by Tuesday, November 17th, 2026 at 10:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 03, 2026 - 10:54 UTC [ICM-5729] SYD to BWU PoP Migration - Sydney, Australia Nov 17, 2026 18:00 - Nov 18, 2026 18:00 UTC As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the BWU - Sydney 2, Australia PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in SYD – Sydney, Australia. Imperva will be migrating all services and customer traffic from our SYD PoP to our BWU PoP, and decommissioning our SYD PoP during a scheduled maintenance window which will begin at Tuesday, November 17th, 2026 at 18:00 UTC, completing by Wednesday, November 18th, 2026 at 18:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm Posted on Nov 05, 2026 - 16:55 UTC [ICM-5688] Planned Maintenance on the Imperva data center in Jakarta 2, Indonesia Nov 18, 2026 18:00 - Nov 19, 2026 00:00 UTC Update - Maintenance on the Jakarta 2, Indonesia data center will be performed on Wednesday, November 18th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, November 19th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Nov 02, 2026 - 23:39 UTC Scheduled - Maintenance on the Jakarta 2, Indonesia data center will be performed on Wednesday, November 11th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, November 12th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 27, 2026 - 17:27 UTC [ICM-5553] Planned Maintenance on the Imperva data center in Santiago, Chile Nov 19, 2026 04:00-12:00 UTC Update - Maintenance on the Santiago, Chile data center will be performed on Thursday, November 19th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, November 19th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 22, 2026 - 16:57 UTC Scheduled - Maintenance on the Santiago, Chile data center will be performed on Tuesday, October 27th, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, October 27th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 13, 2026 - 09:15 UTC [ICM-5739] Planned Maintenance on the Imperva data center in Detroit, MI Nov 19, 2026 06:00-10:00 UTC Maintenance on the Detroit, MI data center will be performed on Thursday, November 19th, 2026 at 06:00 UTC. We expect to complete the maintenance by Thursday, November 19th, 2026 at 10:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 10, 2026 - 13:49 UTC [PPNG-7374, PPNG-7375] Planned Maintenance on the Cloud Security Console and API – November 22, 2026 Nov 22, 2026 14:00-18:00 UTC The Cloud Security Console and API will undergo an essential scheduled maintenance on November 22, 2026, between 14:00 - 18:00 UTC. Any configuration changes made during this window might be published with a significant delay. We warmly recommend avoiding making any configuration changes during that time frame, and in case changes were done but not seen taking place as expected we recommend configuring them again once the maintenance has ended. Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience. Posted on Nov 09, 2026 - 13:15 UTC [ICM-5723] Planned Maintenance on the Imperva data center in Lima, Peru Nov 23, 2026 04:00-12:00 UTC Maintenance on the Lima, Peru data center will be performed on Monday, November 23rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, November 23rd, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 03, 2026 - 10:29 UTC [ICM-5733] Planned Maintenance on the Imperva data center in Barcelona, Spain Nov 24, 2026 01:00-07:00 UTC Maintenance on the Barcelona, Spain data center will be performed on Tuesday, November 24th, 2026 at 01:00 UTC. We expect to complete the maintenance by Tuesday, November 24th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 04, 2026 - 07:22 UTC [ICM-5734] Planned Maintenance on the Imperva data center in Bogota, Colombia Nov 24, 2026 04:00-08:00 UTC Maintenance on the Bogota, Colombia data center will be performed on Tuesday, November 24th, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, November 24th, 2026 at 08:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 05, 2026 - 09:16 UTC [ICM-5741] Planned Maintenance on the Imperva data center in Dubai, UAE Nov 24, 2026 22:00 - Nov 25, 2026 04:00 UTC Maintenance on the Dubai, UAE data center will be performed on Tuesday, November 24th, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, November 25th, 2026 at 04:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 06, 2026 - 03:26 UTC [ICM-5732] Planned Maintenance on the Imperva data center in Dusseldorf, Germany Dec 8, 2026 01:00-07:00 UTC Maintenance on the Dusseldorf, Germany data center will be performed on Tuesday, December 8th, 2026 at 01:00 UTC. We expect to complete the maintenance by Tuesday, December 8th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 06, 2026 - 03:34 UTC [ICM-5601] Planned Maintenance on the Imperva data center in Tel Aviv, Israel Dec 9, 2026 02:00-06:00 UTC Maintenance on the Tel Aviv, Israel data center will be performed on Wednesday, December 9th, 2026 at 02:00 UTC. We expect to complete the maintenance by Wednesday, December 9th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Posted on Nov 11, 2026 - 06:18 UTC Past Incidents Nov 11, 2026 Unresolved incident: [ICM-5710] Planned maintenance on the Imperva data center in New Delhi, India. Nov 10, 2026 [ICM-5673] Planned Maintenance on the Imperva data center in Bangkok, Thailand Completed - The scheduled maintenance has been completed. Nov 10, 21:55 UTC Verifying - Verification is currently underway for the maintenance items. Nov 10, 21:31 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 18:00 UTC Scheduled - Maintenance on the Bangkok, Thailand data center will be performed on Tuesday, November 10th, 2026 at 18:00 UTC. We expect to complete the maintenance by Wednesday, November 11th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 23, 16:05 UTC [ICM-5685] Planned Maintenance on the Imperva data center in Sao Paulo, Brazil Completed - The scheduled maintenance has been completed. Nov 10, 06:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 03:00 UTC Scheduled - Maintenance on the Sao Paulo, Brazil data center will be performed on Tuesday, November 10th, 2026 at 03:00 UTC. We expect to complete the maintenance by Tuesday, November 10th, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 30, 01:28 UTC Nov 9, 2026 No incidents reported. Nov 8, 2026 [ICM-5598] Planned Maintenance on the Imperva data center in Cape Town, South Africa Completed - The scheduled maintenance has been completed. Nov 8, 23:33 UTC Verifying - Verification is currently underway for the maintenance items. Nov 8, 23:18 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 8, 22:00 UTC Update - Maintenance on the Cape Town, South Africa data center will be performed on Sunday, November 8th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, November 9th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 23, 04:39 UTC Scheduled - Maintenance on the Cape Town, South Africa data center will be performed on Sunday, October 25th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, October 26th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 9, 03:04 UTC [TR-23350] - Essential Maintenance on the Cloud Security Console and API – November 8, 2026 Completed - The scheduled maintenance has been completed. Nov 8, 18:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 8, 14:00 UTC Update - We will be undergoing scheduled maintenance during this time. Oct 29, 18:25 UTC Scheduled - The Cloud Security Console and API will undergo an essential scheduled maintenance on November 8, 2026, between 14:00 - 18:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or active user sessions may be interrupted, requiring users to sign in again. Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience. Oct 26, 09:05 UTC [ICM-5654] Planned Maintenance on the Imperva data center in Tel Aviv, Israel Completed - The scheduled maintenance has been completed. Nov 8, 00:41 UTC Verifying - Verification is currently underway for the maintenance items. Nov 8, 00:13 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 18:00 UTC Update - Maintenance on the Tel Aviv, Israel data center will be performed on Saturday, November 7th, 2026 at 18:00 UTC. We expect to complete the maintenance by Sunday, November 8th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 29, 15:51 UTC Scheduled - Maintenance on the Tel Aviv, Israel data center will be performed on Saturday, October 31st, 2026 at 18:00 UTC. We expect to complete the maintenance by Sunday, November 1st, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 22, 18:18 UTC Nov 7, 2026 Nov 6, 2026 [ICM-5732] Planned Maintenance on the Imperva data center in Dusseldorf, Germany Completed - The maintenance has been cancelled. Nov 6, 03:48 UTC Scheduled - Maintenance on the Dusseldorf, Germany data center will be performed on Wednesday, November 18th, 2026 at 01:00 UTC. We expect to complete the maintenance by Wednesday, November 18th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Nov 4, 05:03 UTC Nov 5, 2026 [INC-1182] Delay of Cloud Security Management Configuration Changes Resolved - The incident causing delays with certain configuration changes has been resolved. Configuration processing remains at expected levels, and the service has remained stable following mitigation. We will continue to monitor service health as part of our normal operations. Nov 5, 17:57 UTC Monitoring - The incident causing delays with certain configuration changes has been mitigated. Configuration processing has returned to expected levels, and our teams are closely monitoring the service to ensure continued stability. Nov 5, 16:23 UTC Update - We have made significant progress with our mitigation efforts, and service has improved across most affected locations. Some customers may continue to experience delays with certain configuration changes being applied in the Jakarta (JKT), Kuala Lumpur (KUL), and Manila (MNL) Points of Presence (PoPs). Additional mitigation activities for the remaining affected APAC locations are planned during regional off-hours to minimize potential customer disruption. We continue to monitor the service closely and will provide further updates as progress is made. Nov 5, 10:30 UTC Update - Our phased mitigation efforts have significantly reduced the scope of the issue. A small portion of service capacity, approximately 5%, may continue to experience the issue and will be addressed during the next phase of remediation. We continue to monitor the service closely and will provide a further update before 08:00 UTC. Nov 4, 23:52 UTC Identified - Some customers may continue to experience delays when applying certain configuration changes. The issue remains limited in scope and does not affect all customers or configuration changes. Our teams are actively executing a phased mitigation plan to restore normal processing for the affected services. The phased plan will be applied during low traffic times in our PoPs to minimise any further disruption. We continue to monitor the service closely and will provide further updates as progress is made. The next update will be before 00:00 UTC. Nov 4, 15:23 UTC Update - We are investigating an incident where some customers may experience delays when applying certain configuration changes. Not all configuration changes or customers are affected. Our teams are actively investigating and we will provide further updates as more information becomes available. The next update will not be after 15:30 UTC Nov 4, 15:07 UTC Investigating - We are investigating an incident where some customers may experience delays when applying certain configuration changes. Not all configuration changes or customers are affected. Our teams are actively investigating and we will provide further updates as more information becomes available. The next update will not be after 15:30 UTC Nov 4, 15:00 UTC [ICM-5651] Planned Maintenance on the Imperva data center in Rio, Brazil Completed - The scheduled maintenance has been completed. Nov 5, 07:03 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 05:00 UTC Scheduled - Maintenance on the Rio, Brazil data center will be performed on Thursday, November 5th, 2026 at 05:00 UTC. We expect to complete the maintenance by Thursday, November 5th, 2026 at 09:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 20, 16:11 UTC Nov 4, 2026 [ICM-5687] Planned Maintenance on the Imperva data center in Hong Kong Completed - The scheduled maintenance has been completed. Nov 4, 23:12 UTC Verifying - Verification is currently underway for the maintenance items. Nov 4, 23:09 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 18:00 UTC Scheduled - Maintenance on the Hong Kong data center will be performed on Wednesday, November 4th, 2026 at 18:00 UTC. We expect to complete the maintenance by Thursday, November 5th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 27, 17:45 UTC [INC-1181] Intermittent Access Issues with www.imperva.com Resolved - The issue affecting access to www.imperva.com has been resolved. The website is operating normally, and our monitoring confirms service stability has been restored. We appreciate your patience while our teams worked to resolve the issue. Nov 4, 10:17 UTC Monitoring - The issue affecting access to www.imperva.com has been mitigated, and the website is responding normally. Our teams have observed improvements in service stability and are continuing to monitor performance to ensure a consistent and reliable experience. Nov 4, 09:38 UTC Identified - Mitigation efforts are ongoing as our teams continue working to address the issue and restore normal access to www.imperva.com. We will provide further updates as more information becomes available. Nov 4, 09:27 UTC Update - Our teams have identified the source of the degradation and are actively implementing the mitigation. We will continue to provide further updates as progress is made. Nov 4, 09:16 UTC Investigating - We have identified an issue causing intermittent access to **www.imperva.com**. Our teams are actively investigating and working to implement a fix. We will continue to monitor the situation and provide further updates as more information becomes available. Nov 4, 09:07 UTC [ICM-5611] Planned Maintenance on the Imperva data center in New York 2, NY Completed - The scheduled maintenance has been completed. Nov 4, 07:37 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 03:00 UTC Scheduled - Maintenance on the New York 2, NY data center will be performed on Wednesday, November 4th, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, November 4th, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 20, 03:40 UTC Nov 3, 2026 [ICM-5612] Planned Maintenance on the Imperva data center in Santiago, Chile Completed - The scheduled maintenance has been completed. Nov 3, 12:56 UTC Update - Maintenance on the Santiago, Chile data center has been extended to Tuesday, November 3rd, 2026 at 13:00 UTC. Nov 3, 11:24 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 04:00 UTC Scheduled - Maintenance on the Santiago, Chile data center will be performed on Tuesday, November 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, November 3rd, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 13, 02:51 UTC Nov 2, 2026 [INC-1178] Service Degradation in Network Protection Dashboard Resolved - The services has remained stable throughout the monitoring period, with no further issues detected. The Network Protection Dashboard is functioning as expected. Nov 2, 06:07 UTC Monitoring - A fix has been successfully implemented, and the Network Protection Dashboard is now operating normally. We will continue to monitor the service to ensure stability. Nov 2, 04:53 UTC Update - We continue to investigate the issue affecting the Network Protection Dashboard. Our team is actively working on remediation to restore normal functionality. The next update will be provided no later than 05:00 UTC. Nov 2, 04:32 UTC Investigating - We are investigating an issue affecting the Network Protection Dashboard, where some dashboard information may be unavailable or fail to load. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as more information becomes available. Nov 2, 04:09 UTC [ICM-5675] Planned Maintenance on the Imperva data center in London 1, UK Completed - The scheduled maintenance has been completed. Nov 2, 03:23 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 00:00 UTC Scheduled - Maintenance on the London 1, UK data center will be performed on Monday, November 2nd, 2026 at 00:00 UTC. We expect to complete the maintenance by Monday, November 2nd, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 23, 16:13 UTC Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 No incidents reported. Oct 29, 2026 [ICM-5650] Planned Maintenance on the Imperva data center in Denver, CO Completed - The scheduled maintenance has been completed. Oct 29, 10:57 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 29, 08:00 UTC Scheduled - Maintenance on the Denver, CO data center will be performed on Thursday, October 29th, 2026 at 08:00 UTC. We expect to complete the maintenance by Thursday, October 29th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 20, 16:09 UTC [INC-1173] - QRO PoP Connectivity Issue Resolved - Monitoring has confirmed that network performance is stable and services are operating normally. Oct 29, 09:14 UTC Monitoring - Following confirmation of resolution from our upstream providers and verification of network stability, the Queretaro, Mexico (QRO) PoP has been reactivated. Our team will continue to monitor performance to ensure ongoing stability. Oct 29, 08:54 UTC Update - Our teams continue to monitor network stability and coordinate with upstream providers to confirm full service restoration before reactivating the Queretaro, Mexico (QRO) PoP. Oct 29, 06:07 UTC Update - Our upstream providers have confirmed that corrective measures have been implemented and are reporting improvements in network performance. We are also observing improvements, and our teams will continue to closely monitor the situation to ensure sustained stability before reactivating the Queretaro, Mexico (QRO) PoP and restoring normal traffic routing. Oct 29, 04:15 UTC Update - Third-party upstream providers in the region are experiencing issues, and our teams remain in close contact with them for updates. Traffic will continue to be rerouted through alternate PoPs in the region while the providers work to resolve the issue. Oct 29, 02:59 UTC Update - Traffic remains rerouted through alternate PoPs in the region. Customers may experience increased latency while the reroute is in place. Oct 29, 01:23 UTC Identified - We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. Oct 29, 00:09 UTC [ICM-5616] MXP to MIL PoP Migration - Milan, Italy Completed - The scheduled maintenance has been completed. Oct 29, 01:42 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 03:00 UTC Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MIL - Milan 2, Italy PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in MXP – Milan, Italy. Imperva will be migrating all services and customer traffic from our MXP PoP to our MIL PoP, and decommissioning our MXP PoP during a scheduled maintenance window which will begin at Wednesday, October 28th, 2026 at 03:00 UTC, completing by Thursday, October 29th, 2026 at 03:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm Oct 19, 15:26 UTC Oct 28, 2026 [ICM-5661] Planned Maintenance on the Imperva data center in Manila, Philippines Completed - The scheduled maintenance has been completed. Oct 28, 22:21 UTC Verifying - Verification is currently underway for the maintenance items. Oct 28, 21:58 UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct 28, 21:57 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 28, 20:00 UTC Scheduled - Maintenance on the Manila, Philippines data center will be performed on Wednesday, October 28th, 2026 at 20:00 UTC. We expect to complete the maintenance by Thursday, October 29th, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 21, 17:02 UTC [ICM-5602] Planned Maintenance on the Imperva data center in Madrid, Spain Completed - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct 28, 00:10 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 27, 22:00 UTC Scheduled - Maintenance on the Madrid, Spain data center will be performed on Tuesday, October 27th, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, October 28th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Oct 9, 04:24 UTC Incident History Powered by Atlassian Statuspage Loading incidents... 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