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Support Control Panel Webmail Subscribe to UpdatesSubscribe All Systems Operational About This Site Status page for one.com Apps Operational Webmail Operational Filemanager Operational Website Builder Operational Onlineshop Operational Webstats Operational Controlpanel Operational VPS Operational one.com website Operational Webhosting Operational Domain administration Operational Databases Operational Mail services Operational Microsoft Exchange Operational Rushfiles Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Nov 11, 2026 Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 11, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 11, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 11th from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:13 CET Nov 10, 2026 Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 10, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 10th from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:13 CET Nov 9, 2026 VPS Control Panel Access Resolved - VPS control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat. Nov 9, 11:46 CET Investigating - We are currently investigating an issue impacting Single Sign-On (SSO) access to the Control Panel. This access issue is impacting customers on our Managed and Unmanaged VPS platforms. Our engineering team is actively investigating the underlying SSO authentication service to restore access as quickly as possible. Nov 8, 15:17 CET Nov 8, 2026 Mailsend Issue Resolved - A fix has now been rolled out to our customers. Services are now operating normally, and customers should now be able to send to Outlook, Hotmail, Live and MSN recipients. Nov 8, 20:44 CET Identified - We have identified a solution to the issue causing some emails sent to Outlook, Hotmail, Live and MSN addresses to bounce. We are currently deploying the fix. This process is expected to take a few hours to roll out to all affected customers, so email delivery may not return to normal immediately. We will update this page as soon as the deployment is complete. We sincerely apologies for the inconvenience and appreciate your patience while we work to restore normal email delivery. Nov 8, 15:35 CET Investigating - We are currently experiencing issues causing mails sent to Outlook, Hotmail, Live and MSN recipients not being delivered. In order to fix this, you can enable your standard one.com DMARC record in just a few clicks in the Control Panel: 1. Log in to the one.com Control Panel. 2. In the menu on the left, go to Domains & DNS. 3. Select DNS records. 4. Under Standard DNS settings, click Show all. 5. Locate the record TXT _dmarc.yourdomain.com. 6. Enable the toggle next to the DMARC record. Please note that DNS changes can take up to 90 minutes to become active across the internet. Once the change has propagated, email delivery to Outlook and Hotmail recipients should return to normal. We also strongly recommend adding an SPF record if one has not been configured yet. If your DNS is managed by another provider, add the records there. You can also follow our step-by-step guides: - How do I create a DMARC record: https://help.one.com/hc/en-us/articles/360015855998-How-do-I-create-a-DMARC-record - Add an SPF record: https://help.one.com/hc/en-us/articles/115005595945-Add-an-SPF-record Nov 8, 08:53 CET Nov 7, 2026 No incidents reported. Nov 6, 2026 Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 6, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 6th from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:16 CET Nov 5, 2026 Increased processing times Resolved - This incident has been resolved. Nov 5, 16:44 CET Investigating - We are currently investigating an issue that is causing increased response times across several of our systems. While services remain available and operational, some requests may take longer than usual to complete. This may affect activities such as order creation, password resets for user and email accounts, MySQL database creation, and requests. At this stage, we are unable to provide an estimated resolution time. Our teams are actively working to identify the root cause and restore normal performance. We will continue to provide updates through this post as soon as additional information becomes available. Nov 5, 14:54 CET Issue with the Companion app Resolved - The issue affecting two-factor authentication (2FA) for some customers using Companion App has been resolved. Services are now operating normally, and customers should be able to authenticate successfully. We will continue to monitor situation. Thank you for your patience while we worked to resolve the issue. Nov 5, 12:42 CET Identified - We have identified the root cause of the issue affecting two-factor authentication (2FA) for some customers using Companion App. Our engineering team is working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we continue our efforts. We will post an update as soon as more information becomes available. Nov 5, 11:32 CET Investigating - We are currently investigating an issue where some customers may be unable to complete two-factor authentication (2FA) in the Companion App. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide another update as soon as more information becomes available. Nov 5, 08:59 CET Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 5, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 5, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 5th from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:16 CET Nov 4, 2026 Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 4, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 4, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 4th from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:16 CET Nov 3, 2026 Issues with website access Resolved - The previously reported issue has been resolved. All systems are operating normally again. We will continue to monitor the situation closely to ensure continued stability and will provide updates should anything change. Nov 3, 14:39 CET Monitoring - The underlying issue has been resolved, and we are now slowly lifting the mitigation measures that were put in place during the troubleshooting process. We expect our services to be fully restored shortly. Nov 3, 12:36 CET Identified - Our Engineering team has identified the cause of the slow website loading issue. A fix has been found and will be deployed shortly. We expect performance to return to normal once the deployment is complete. Thank you for your patience. Nov 3, 09:07 CET Investigating - We are currently experiencing issues affecting website performance, resulting in slow loading times for some customers when accessing their websites. As a result, the following services might not be available: Website access Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue. Nov 3, 03:27 CET Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 3, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 3rd from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:15 CET Nov 2, 2026 Scheduled maintenance on MySQL Completed - The scheduled maintenance has been completed. Nov 2, 08:00 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 2, 06:00 CET Scheduled - A maintenance window has been scheduled for MySQL servers, on November 2nd from 06:00 to 08:00 CET. Some users may experience short downtime periods during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Oct 27, 17:14 CET Nov 1, 2026 No incidents reported. Oct 31, 2026 No incidents reported. Oct 30, 2026 Scheduled maintenance on VPS Completed - The scheduled maintenance has been completed. Oct 30, 23:43 CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 26, 15:13 CET Scheduled - A maintenance window has been scheduled for VPS servers, on 26th of october 2026 from 08:00 and until 30th of october 16:300 CEST. VPS users should expect some very minor packet losses during this maintenance window. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat. Sep 29, 15:26 CEST Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage This service is handled by Atlassian Statuspage. Read more about their handling of personal data here.