Snapshot 25776
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "A temporary solution is now available. To restore functionality, customers need to re-authenticate the Outreach integration from the SalesScreen web dashboard. This solution uses a development version of the Outreach integration.\n\nWe are actively working with Outreach to get a production version approved.",
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"body": "At 03:30 UTC, the SalesScreen Integration API became unavailable due to the accidental deletion of a required Docker image. As a result, the service failed to start.\n\nThe issue was reported to the SalesScreen Engineering team at 08:45 UTC, and the team immediately began investigating. The root cause was quickly identified, and a new deployment was initiated. By 08:55 UTC, the service was fully restored.\n\nAny events sent to the API between 03:30 and 08:55 UTC were not processed and should be resent.\n\nWe sincerely apologize for the disruption and appreciate your understanding. We are taking steps to prevent this type of issue from happening again.",
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"body": "Microsoft (our service provider) is experiencing an incident with their network infrastructure, which is affecting connectivity to their services in some regions. This also affects connectivity to the SalesScreen service for the ones affected. We are monitoring the situation.",
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"body": "All events for the affected reports have now been re-processed.",
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"body": "We have identified the issue and deployed a fix. We are monitoring to confirm that the issue has been fully resolved.",
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"body": "A fix has been implemented and we are monitoring the results. Users should be able to connect to tv.salesscreen.com without issues now.",
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"body": "We are currently investigating an issue with connecting to TV screens",
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"postmortem_body": "At 10:39 UTC on March 13th 2024 the SalesScreen Engineering team deployed an update to the network configuration of the application. While the update itself was successful, the new configuration resulted in some unintended side effects for an existing network rule used for the [tv.salesscreen.com](http://tv.salesscreen.com) domain. This resulted in users being redirected to the SalesScreen login page when trying to reload or connect screens using the [tv.salesscreen.com](http://tv.salesscreen.com) domain.\n\nThe issue was immediately noticed by members of the Engineering team and a fix for the issue was quickly developed. Network configuration updates are by nature slow to propagate, so a full resolution of the issue was delayed until 11:18 UTC. Once the fix was fully deployed, users could once again connect to TV screens using the [tv.salesscreen.com](http://tv.salesscreen.com) domain.\n\nSalesScreen has robust procedures for the deployment of changes to our production environment, which was followed in this case. The network change had been tested successfully in our development environment, however this testing was limited to the added network rule. As a result we did not pick up on the issue with the TV endpoint during this testing.\n\nGoing forward we will update our internal routines for making network configuration updates to include testing of all existing network rules.",
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