Snapshot 25781
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2018-03-22T11:47:33.074Z",
"description": "Status of https://www.rebrandly.com",
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{
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{
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"description": "Status of redirection for links created using Domain Names registered via Rebrandly.",
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"updated_at": "2026-08-11T23:26:50.953Z"
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{
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{
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{
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{
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{
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"id": "vfnmvb3kz4hg",
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"body": "The scheduled database engine upgrade has been completed successfully. All services are fully operational. Total upgrade time: 2 minutes 38 seconds with no impact to link redirects or click tracking.",
"created_at": "2026-08-30T03:08:55.857Z",
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{
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-30T03:00:07.745Z",
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"body": "Rebrandly will conduct a scheduled technical upgrade starting Saturday, August 30, on or around 0300 / 3 AM UTC. We expect this process will take up to 10 minutes to complete, however, we're budgeting a 30-minute window to be safe and this estimate is subject to change. We expect a seamless upgrade with minimal disruption. This will not affect any existing links or QR codes created in Rebrandly, and the redirect engine will continue to operate normally throughout.\n\nThe Rebrandly API and product dashboard may experience brief intermittent disruptions lasting only a few seconds during this maintenance window. Any services, products, or automations that interact with the Rebrandly API during this time may be momentarily affected.\n\nWe are committed to ensuring that this upgrade happens smoothly and causes minimal disruption to our valued customers.",
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"created_at": "2026-08-28T06:22:44.617Z",
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],
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"description": "Status of redirection for links created using Domain Names registered via Rebrandly.",
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"body": "Our DNS provider has restored the hosted DNS service, and we have verified that domain names registered via Rebrandly are resolving normally again. Links and QR codes on these domains are working. If a specific domain still does not open for you, it is most likely lingering DNS cache and should clear typically within an hour, and in rare cases up to a few hours depending on your network's DNS provider. We will publish a review of this incident after we complete our follow-up with the provider.",
"created_at": "2026-08-11T23:26:50.980Z",
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{
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],
"body": "Recovery continues to progress. The majority of affected domains are resolving again, and we expect the remainder to follow shortly as caching clears across the internet. Our team is actively verifying restoration across affected domains. We will confirm full resolution here as soon as it's been verified.",
"created_at": "2026-08-11T22:09:26.192Z",
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{
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],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-08-11T22:08:46.116Z",
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{
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],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-08-11T22:02:05.296Z",
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{
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"body": "Our DNS provider has begun restoring service. Domain names registered via Rebrandly are progressively starting to resolve again. Because DNS answers are cached across the internet, individual domains can take up to an hour after restoration to work for all visitors. We are verifying recovery across affected domains and will confirm full resolution here.",
"created_at": "2026-08-11T19:58:37.016Z",
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{
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],
"body": "We continue to work with our third-party DNS provider to resolve the DNS resolution issue affecting domain names purchased through Rebrandly. The provider currently expects services to begin resolving in the next hour. We will confirm here as soon as service is restored, or sooner if anything changes.",
"created_at": "2026-08-11T19:39:48.228Z",
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{
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],
"body": "We have identified elevated DNS resolution failures affecting a large portion of domains purchased through Rebrandly. Affected domains, and any short links on them, may not resolve for visitors during this time.\n\nDomains not purchased through Rebrandly, and our core rebrand.ly and rb.gy links, are not affected.\n\nThe issue originates with a third-party DNS hosting provider. They have identified the cause and are working on a fix. We will post an update as soon as we have more information.",
"created_at": "2026-08-11T19:04:11.085Z",
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],
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"name": "Elevated DNS resolution failures on customer domains",
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{
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"id": "nlblkljmfllg",
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{
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{
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{
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],
"created_at": "2026-07-05T13:00:30.113Z",
"id": "bktqwqb9fv1v",
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],
"body": "This incident has been resolved.",
"created_at": "2026-07-05T13:33:18.165Z",
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"body": "A new SSL certificate has been deployed and service to our API and web application has been restored. We're now monitoring closely to confirm everything is functioning as expected.",
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"body": "This incident has been fully resolved. The link creation API is operating normally and the underlying cause has been addressed. Authentication and link redirection were not affected throughout the incident. We apologize for the disruption and thank you for your patience. A post-incident review will be conducted and shared with our customers, as part of our standard process.",
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"body": "We have addressed one contributing factor (database write throttling) and are continuing to investigate a separate factor that is keeping customer-facing error rates elevated. Authentication and link redirection remain unaffected. We will provide another update within 1 hour.",
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"body": "We are investigating elevated error rates (403s \u0026 500s)on the Rebrandly link creation API. Some customers may receive \"permission denied\" responses when creating links via the API, and bulk creation requests may complete with fewer links than requested. Authentication and link redirection are not affected, and existing links continue to work normally.\n\nWe will provide an update within 1 hour",
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"body": "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.",
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"body": "A fix has been implemented and we are monitoring the results.",
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"body": "We are currently experiencing intermittent 500 errors in our short link redirection services, specifically for generic domains such as rebrand.ly and rb.gy.\n\nRoot Cause:\nThis issue is due to widespread, intermittent 500 errors originating from the Cloudflare Global Network. While Cloudflare is actively working to resolve its network issues, this upstream instability is causing degraded performance and occasional failures in our link redirection processing.\n\nImpact:\nUsers may experience slower redirection times for links using our generic domains (rebrand.ly, rb.gy).\nA small percentage of links may temporarily fail to redirect, returning a 500 Internal Server Error.\n\nWe are actively monitoring the situation and tracking updates from the Cloudflare team. We appreciate your patience as we await a stable resolution from our upstream provider.",
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}
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"body": "This incident has been resolved.",
"created_at": "2025-10-29T07:28:02.947Z",
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],
"body": "A fix has been implemented, and we are monitoring the redirections",
"created_at": "2025-10-29T01:39:01.901Z",
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{
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