Snapshot 25825
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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>Tremendous Status - Incident history</title> <link>https://status.tremendous.com</link> <description>Tremendous</description> <pubDate>Wed, 12 Aug 2026 12:00:16 +0000</pubDate> <item> <title>Fulfillment delays for USA gift cards</title> <description> Type: Incident Duration: 7 hours and 17 minutes Affected Components: Reward redemptions Aug 12, 12:00:16 GMT+0 - Investigating - Due to issues with an upstream provider, USA gift cards are experiencing fulfillment delays. We're already in contact with the vendor to investigate. Aug 12, 16:34:18 GMT+0 - Monitoring - The vendor seems to have fixed the issue on their end and fulfillments are going through normally. We'll continue monitoring to ensure continued stability. Aug 12, 19:17:43 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 hours and 17 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:00:16</var> GMT+0</small><br><strong>Investigating</strong> - Due to issues with an upstream provider, USA gift cards are experiencing fulfillment delays. We're already in contact with the vendor to investigate..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>16:34:18</var> GMT+0</small><br><strong>Monitoring</strong> - The vendor seems to have fixed the issue on their end and fulfillments are going through normally. We'll continue monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>19:17:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Wed, 12 Aug 2026 12:00:16 +0000</pubDate> <link>https://status.tremendous.com/incident/cmsq40qbr02qq1apcw5acxwnt</link> <guid>https://status.tremendous.com/incident/cmsq40qbr02qq1apcw5acxwnt</guid> </item> <item> <title>Delays adding some Visa cards to digital wallets</title> <description> Type: Incident Duration: 9 days, 10 hours and 10 minutes Affected Components: Reward redemptions Jul 24, 12:27:46 GMT+0 - Investigating - An increased share of recipients are seeing errors when adding Virtual Visa cards to Apple Pay or Google Pay, usually a "contact card issuer" message or a verification code that doesn't arrive. Our card issuer is working with Visa to resolve the issue. Most cards add to wallets normally, and this doesn't affect the card itself: recipients can always pay by entering their card details at checkout. Sep 30, 22:37:16 GMT+0 - Resolved - After working with our card issuer and Visa, we've confirmed the remaining errors are expected behavior rather than an outage. Apple can decline requests to add a card to Apple Wallet, and issuers can't override that decision. Google Pay wasn't affected. Most cards still add to Apple Wallet normally, and the card itself works as usual, so recipients can always pay by entering their card details at checkout. Soon, recipients whose card can't be added will receive an email or text with alternatives. More details in our [help article](https://help.tremendous.com/hc/en-us/articles/5945464189715-Can-I-add-my-card-to-Apple-Pay-or-Google-Wallet). </description> <content:encoded> <..</p> ]]> </content:encoded> <pubDate>Fri, 24 Jul 2026 12:27:46 +0000</pubDate> <link>https://status.tremendous.com/incident/cmryx17io088j1aru3e0ciepv</link> <guid>https://status.tremendous.com/incident/cmryx17io088j1aru3e0ciepv</guid> </item> <item> <title>Issues with our CDN provider</title> <description> Type: Incident Duration: 2 hours and 39 minutes Affected Components: Reward redemptions Jun 22, 16:39:34 GMT+0 - Resolved - Services are stable again. Jun 22, 14:00:39 GMT+0 - Investigating - We are currently investigating an issue with our CDN provider. Some users might be experiencing increased latencies and timeouts. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 39 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>16:39:34</var> GMT+0</small><br><strong>Resolved</strong> - Services are stable again..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>14:00:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our CDN provider. Some users might be experiencing increased latencies and timeouts..</p> ]]> </content:encoded> <pubDate>Mon, 22 Jun 2026 14:00:39 +0000</pubDate> <link>https://status.tremendous.com/incident/cmqpckgsx00fh2jqr2920sep8</link> <guid>https://status.tremendous.com/incident/cmqpckgsx00fh2jqr2920sep8</guid> </item> <item> <title>Recipients unable to redeem</title> <description> Type: Incident Duration: 1 hour and 27 minutes Affected Components: Reward redemptions Mar 10, 21:24:00 GMT+0 - Identified - Recipients were unable to redeem their rewards during this timeframe. Mar 10, 22:51:00 GMT+0 - Resolved - We identified a change in our bot detection as the root cause for this incident, and have rolled back the change. We apologize for this incident. Recipients can now retry their redemption. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 27 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>21:24:00</var> GMT+0</small><br><strong>Identified</strong> - Recipients were unable to redeem their rewards during this timeframe..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>22:51:00</var> GMT+0</small><br><strong>Resolved</strong> - We identified a change in our bot detection as the root cause for this incident, and have rolled back the change. We apologize for this incident. Recipients can now retry their redemption..</p> ]]> </content:encoded> <pubDate>Tue, 10 Mar 2026 21:24:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmml7q0u503bn7rbesj4rdnzt</link> <guid>https://status.tremendous.com/incident/cmml7q0u503bn7rbesj4rdnzt</guid> </item> <item> <title>Issues with the application</title> <description> Type: Incident Duration: 1 hour and 3 minutes Affected Components: Reward redemptions, Dashboard, API Mar 2, 16:25:00 GMT+0 - Investigating - The website and the API are unresponsive; we're investigating the cause. Mar 2, 17:19:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 17:28:29 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 3 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:25:00</var> GMT+0</small><br><strong>Investigating</strong> - The website and the API are unresponsive; we're investigating the cause..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:19:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:28:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Mon, 2 Mar 2026 16:25:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmm9fw4ab002cy9h8qspoka53</link> <guid>https://status.tremendous.com/incident/cmm9fw4ab002cy9h8qspoka53</guid> </item> <item> <title>Issues with prepaid card display</title> <description> Type: Incident Duration: 5 hours and 18 minutes Affected Components: Reward redemptions Jan 30, 09:30:00 GMT+0 - Identified - Prepaid card images aren't loading for a small subset of recipients. Jan 30, 14:48:00 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 18 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - Prepaid card images aren't loading for a small subset of recipients..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>14:48:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Fri, 30 Jan 2026 09:30:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cml14xxnl008214a5jo5rmyjz</link> <guid>https://status.tremendous.com/incident/cml14xxnl008214a5jo5rmyjz</guid> </item> <item> <title>Issues with Venmo redemptions</title> <description> Type: Incident Duration: 1 day, 13 hours and 28 minutes Affected Components: Reward redemptions Dec 19, 00:38:48 GMT+0 - Monitoring - Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees. Dec 19, 17:38:03 GMT+0 - Resolved - We've confirmed new payouts work correctly. We're marking this incident as resolved, but we're still working on refunding affected recipients. We will communicate that resolution directly to the affected recipients. Dec 18, 04:10:00 GMT+0 - Identified - We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 day, 13 hours and 28 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>00:38:48</var> GMT+0</small><br><strong>Monitoring</strong> - Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>17:38:03</var> GMT+0</small><br><strong>Resolved</strong> - We've confirmed new payouts work correctly. We're marking this incident as resolved, but we're still working on refunding affected recipients. We will communicate that resolution directly to the affected recipients..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>04:10:00</var> GMT+0</small><br><strong>Identified</strong> - We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more..</p> ]]> </content:encoded> <pubDate>Thu, 18 Dec 2025 04:10:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmjc0izfh03jywuj48malzkfe</link> <guid>https://status.tremendous.com/incident/cmjc0izfh03jywuj48malzkfe</guid> </item> <item> <title>Infrastructure upgrades</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: Reward redemptions, Dashboard, API Nov 22, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime. Nov 22, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 22, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sat, 22 Nov 2025 10:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cmh3wa2t701jx3fz2xqw2m02l</link> <guid>https://status.tremendous.com/maintenance/cmh3wa2t701jx3fz2xqw2m02l</guid> </item> <item> <title>Cloudflare global network issue affecting our services</title> <description> Type: Incident Duration: 3 hours and 3 minutes Affected Components: Reward redemptions, Marketing site, Dashboard, API, Sandbox Nov 18, 12:00:00 GMT+0 - Investigating - Due to a global Cloudflare outage, we are currently experiencing disruption in our services. We will share updates as soon as more information becomes available. Cloudflare is aware of the issue and is currently investigating on their end: <https://www.cloudflarestatus.com/> Nov 18, 15:02:56 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 3 minutes</p> <p><strong>Affected Components:</strong> , , , , </p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to a global Cloudflare outage, we are currently experiencing disruption in our services. We will share updates as soon as more information becomes available. Cloudflare is aware of the issue and is currently investigating on their end: <https://www.cloudflarestatus.com/>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:02:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Tue, 18 Nov 2025 12:00:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmi4nvav0003e50lryoep91in</link> <guid>https://status.tremendous.com/incident/cmi4nvav0003e50lryoep91in</guid> </item> <item> <title>Delays with physical and digital prepaid cards</title> <description> Type: Incident Duration: 7 hours and 5 minutes Affected Components: API, Reward redemptions Oct 20, 14:32:28 GMT+0 - Identified - A small portion of physical and digital prepaid cards are experiencing delays, preventing order placement and some cards from being displayed. The problem has been identified and we are working with our vendor to resolve this issue. Oct 20, 21:37:03 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 hours and 5 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:32:28</var> GMT+0</small><br><strong>Identified</strong> - A small portion of physical and digital prepaid cards are experiencing delays, preventing order placement and some cards from being displayed. The problem has been identified and we are working with our vendor to resolve this issue..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:37:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 14:32:28 +0000</pubDate> <link>https://status.tremendous.com/incident/cmgz8illg02w71wzrf1b329ns</link> <guid>https://status.tremendous.com/incident/cmgz8illg02w71wzrf1b329ns</guid> </item> <item> <title>Sandbox environment offline </title> <description> Type: Incident Duration: 7 hours Affected Components: Sandbox Sep 15, 07:10:00 GMT+0 - Identified - An issue occurred during an automatic upgrade of our infrastructure in Google Cloud that required our manual intervention to fix. The Sandbox environment was not accessible during this period. Sep 15, 14:10:00 GMT+0 - Resolved - We've fixed the issue, and the environment is back up. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>07:10:00</var> GMT+0</small><br><strong>Identified</strong> - An issue occurred during an automatic upgrade of our infrastructure in Google Cloud that required our manual intervention to fix. The Sandbox environment was not accessible during this period..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>14:10:00</var> GMT+0</small><br><strong>Resolved</strong> - We've fixed the issue, and the environment is back up..</p> ]]> </content:encoded> <pubDate>Mon, 15 Sep 2025 07:10:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cmflcdlyr00s91nux319umzul</link> <guid>https://status.tremendous.com/incident/cmflcdlyr00s91nux319umzul</guid> </item> <item> <title>Runa redemptions currently unavailable</title> <description> Type: Incident Duration: 17 hours and 25 minutes Affected Components: Reward redemptions Jun 20, 15:13:42 GMT+0 - Resolved - Our provider \*\*Runa\*\* has traced the problem to Cloudflare mistakenly flagging some redemption links. Most customers can redeem normally, but a subset may still encounter errors. For real-time visibility into which gift-card brands are currently redeemable and future updates, please check <https://catalog-status.tremendous.com/>. Jun 19, 21:48:32 GMT+0 - Identified - **Impact:** Some gift-card redemptions processed through our upstream provider **Runa** are currently failing. **Status:** We’re working closely with Runa and monitoring their recovery efforts. We’ll post another update as soon as redemptions are fully restored. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 17 hours and 25 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>15:13:42</var> GMT+0</small><br><strong>Resolved</strong> - Our provider \*\*Runa\*\* has traced the problem to Cloudflare mistakenly flagging some redemption links. Most customers can redeem normally, but a subset may still encounter errors. For real-time visibility into which gift-card brands are currently redeemable and future updates, please check <https://catalog-status.tremendous.com/>..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>21:48:32</var> GMT+0</small><br><strong>Identified</strong> - **Impact:** Some gift-card redemptions processed through our upstream provider **Runa** are currently failing. **Status:** We’re working closely with Runa and monitoring their recovery efforts. We’ll post another update as soon as redemptions are fully restored..</p> ]]> </content:encoded> <pubDate>Thu, 19 Jun 2025 21:48:32 +0000</pubDate> <link>https://status.tremendous.com/incident/cmc3wxm7t0002tx3pz34djvyv</link> <guid>https://status.tremendous.com/incident/cmc3wxm7t0002tx3pz34djvyv</guid> </item> <item> <title>Email delivery is delayed</title> <description> Type: Incident Affected Components: Reward redemptions, Dashboard, API Apr 24, 00:13:00 GMT+0 - Resolved - SendGrid says email delivery is back to 100%. Email that was delayed has now been delivered. [You can also check SendGrid's status page directly for updates.](https://status.sendgrid.com/) </description> <content:encoded> <.</p> ]]> </content:encoded> <pubDate>Thu, 24 Apr 2025 00:13:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9uh8sqa003jd7874f6iaktp</link> <guid>https://status.tremendous.com/incident/cm9uh8sqa003jd7874f6iaktp</guid> </item> <item> <title>Degraded performance leading to slow response times</title> <description> Type: Incident Duration: 37 minutes Affected Components: API, Reward redemptions, Dashboard Apr 16, 20:03:02 GMT+0 - Resolved - This incident has been resolved. Apr 16, 19:26:00 GMT+0 - Monitoring - We've identified an issue causing high database load which is leading to slow response times across the board. We've identified a fix and are expecting performance to improve shortly. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 37 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>20:03:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>19:26:00</var> GMT+0</small><br><strong>Monitoring</strong> - We've identified an issue causing high database load which is leading to slow response times across the board. We've identified a fix and are expecting performance to improve shortly..</p> ]]> </content:encoded> <pubDate>Wed, 16 Apr 2025 19:26:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9kcamdm006s13bqp6a5n8oa</link> <guid>https://status.tremendous.com/incident/cm9kcamdm006s13bqp6a5n8oa</guid> </item> <item> <title>Gift card delays for US gift cards (e.g. Target, Walmart)</title> <description> Type: Incident Duration: 5 hours and 14 minutes Affected Components: Reward redemptions Apr 14, 00:07:32 GMT+0 - Monitoring - The upstream vendor outage has ended, and we are monitoring things as they resolve to normal. Apr 13, 21:20:50 GMT+0 - Identified - Our primary provider for US-based gift cards is experiencing a production outage. We're monitoring the situation and hope to have reward redemptions reinstated shortly. Apr 14, 02:34:25 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 14 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>00:07:32</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream vendor outage has ended, and we are monitoring things as they resolve to normal..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>21:20:50</var> GMT+0</small><br><strong>Identified</strong> - Our primary provider for US-based gift cards is experiencing a production outage. We're monitoring the situation and hope to have reward redemptions reinstated shortly..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>02:34:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Sun, 13 Apr 2025 21:20:50 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9g5fx2z0029zzlzfx2saabs</link> <guid>https://status.tremendous.com/incident/cm9g5fx2z0029zzlzfx2saabs</guid> </item> <item> <title>PayPal and Venmo redemption delays</title> <description> Type: Incident Duration: 32 minutes Affected Components: Reward redemptions Apr 8, 21:19:48 GMT+0 - Monitoring - We are monitoring the situation. Apr 8, 21:52:16 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 32 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>21:19:48</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring the situation..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>21:52:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Tue, 8 Apr 2025 21:19:48 +0000</pubDate> <link>https://status.tremendous.com/incident/cm9907cjq002elmn8fi97fxt1</link> <guid>https://status.tremendous.com/incident/cm9907cjq002elmn8fi97fxt1</guid> </item> <item> <title>Prepaid physical card issuance disruption</title> <description> Type: Incident Duration: 1 hour and 48 minutes Affected Components: Reward redemptions Mar 24, 19:28:51 GMT+0 - Investigating - We are currently investigating this incident. Mar 24, 21:17:18 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 48 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>19:28:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>21:17:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Mon, 24 Mar 2025 19:28:51 +0000</pubDate> <link>https://status.tremendous.com/incident/cm8ngmvlf00boaygk9xw9evx4</link> <guid>https://status.tremendous.com/incident/cm8ngmvlf00boaygk9xw9evx4</guid> </item> <item> <title>Partially degraded performance</title> <description> Type: Incident Duration: 20 minutes Affected Components: API, Reward redemptions, Dashboard Jan 13, 21:59:00 GMT+0 - Resolved - This incident has been resolved. Jan 13, 21:39:00 GMT+0 - Investigating - Partially degraded performance on the dashboard and API. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 20 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:59:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:39:00</var> GMT+0</small><br><strong>Investigating</strong> - Partially degraded performance on the dashboard and API..</p> ]]> </content:encoded> <pubDate>Mon, 13 Jan 2025 21:39:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm5vllwwg007clksbpa4xbe6k</link> <guid>https://status.tremendous.com/incident/cm5vllwwg007clksbpa4xbe6k</guid> </item> <item> <title>Delays in email delivery</title> <description> Type: Incident Duration: 19 days, 12 hours and 44 minutes Affected Components: API, Dashboard Oct 25, 20:03:43 GMT+0 - Resolved - We are seeing emails delivered immediately at this point. Oct 25, 12:15:00 GMT+0 - Monitoring - The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered. We are monitoring the SendGrid incident and will verify that emails are delivered correctly. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 19 days, 12 hours and 44 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>20:03:43</var> GMT+0</small><br><strong>Resolved</strong> - We are seeing emails delivered immediately at this point..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered. We are monitoring the SendGrid incident and will verify that emails are delivered correctly..</p> ]]> </content:encoded> <pubDate>Fri, 25 Oct 2024 12:15:00 +0000</pubDate> <link>https://status.tremendous.com/incident/cm2ozao9p0015miqc32kiehnb</link> <guid>https://status.tremendous.com/incident/cm2ozao9p0015miqc32kiehnb</guid> </item> <item> <title>UI order placement failure</title> <description> Type: Incident Duration: 17 minutes Affected Components: Dashboard Sep 12, 15:32:03 GMT+0 - Investigating - We're investigating order placement issues in the dashboard, where the final review screen shows "0" amounts for orders. Sep 12, 15:34:43 GMT+0 - Identified - We identified the problem and are deploying a fix. We expect things should be working again once the new code is in production, perhaps 15-20 minutes. Sep 12, 15:49:16 GMT+0 - Resolved - This incident has been resolved. Sep 12, 15:50:12 GMT+0 - Resolved - The incident has been resolved - if you are still experiencing issues, you may need to do a browser refresh (CMD + R or CTRL + R). Thank you for your patience. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 17 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:32:03</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating order placement issues in the dashboard, where the final review screen shows "0" amounts for orders..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:34:43</var> GMT+0</small><br><strong>Identified</strong> - We identified the problem and are deploying a fix. We expect things should be working again once the new code is in production, perhaps 15-20 minutes..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:49:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>15:50:12</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved - if you are still experiencing issues, you may need to do a browser refresh (CMD + R or CTRL + R). Thank you for your patience..</p> ]]> </content:encoded> <pubDate>Thu, 12 Sep 2024 15:32:03 +0000</pubDate> <link>https://status.tremendous.com/incident/cm0zg6xde00l6dec8e6daqz95</link> <guid>https://status.tremendous.com/incident/cm0zg6xde00l6dec8e6daqz95</guid> </item> <item> <title>Marketing pages are down </title> <description> Type: Incident Duration: 14 minutes Affected Components: API, Marketing site Aug 7, 19:39:22 GMT+0 - Identified - Due to issues with [Vercel](https://www.vercel-status.com/) (our upstream hosting provider), the marketing site on [tremendous.com](http://tremendous.com) is down. The application - dashboard, reward redemptions, and all other product functionality - continues to be functional. Aug 7, 19:41:33 GMT+0 - Identified - Apparently our status page also has a dependency on Vercel, so [status.tremendous.com](http://status.tremendous.com) is also non-functional. In the meanwhile, we're redirecting all requests to [www.tremendous.com](http://www.tremendous.com) to [app.tremendous.com](http://app.tremendous.com) so users are able to log in. Aug 7, 19:51:17 GMT+0 - Monitoring - We had a brief API outage related to the same issue (from 3:39pm EST to 3:49pm EST), but it's been resolved.. Aug 7, 19:53:16 GMT+0 - Resolved - This incident has been resolved- Vercel has deployed a fix and is monitoring. </description> <content:encoded> < (our upstream hosting provider), the marketing site on [tremendous.com](http://tremendous.com) is down. The application - dashboard, reward redemptions, and all other product functionality - continues to be functional..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:41:33</var> GMT+0</small><br><strong>Identified</strong> - Apparently our status page also has a dependency on Vercel, so [status.tremendous.com](http://status.tremendous.com) is also non-functional. In the meanwhile, we're redirecting all requests to [www.tremendous.com](http://www.tremendous.com) to [app.tremendous.com](http://app.tremendous.com) so users are able to log in. .</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:51:17</var> GMT+0</small><br><strong>Monitoring</strong> - We had a brief API outage related to the same issue (from 3:39pm EST to 3:49pm EST), but it's been resolved.. .</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:53:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved- Vercel has deployed a fix and is monitoring..</p> ]]> </content:encoded> <pubDate>Wed, 7 Aug 2024 19:39:22 +0000</pubDate> <link>https://status.tremendous.com/incident/clzk96bds552749i8ootf2xz0ev</link> <guid>https://status.tremendous.com/incident/clzk96bds552749i8ootf2xz0ev</guid> </item> <item> <title>Brief outage placing and approving orders via API</title> <description> Type: Incident Duration: 5 minutes Affected Components: API Jul 24, 19:18:00 GMT+0 - Resolved - This incident has been resolved. Jul 24, 19:12:00 GMT+0 - Identified - Today at around 3:13pm ET there was a problem with a database change we deployed that caused a number of actions to start failing across the site. The following actions failed during this time: * Placing new orders * Approving orders * Redemptions This problem lasted for about five minutes from 3:12:30 pm to 3:18:22 pm ET. Failed redemptions retry automatically and recipients should have received their payout by now. **However, you will have to retry newly placed orders as well as order approvals via the API.** </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:12:00</var> GMT+0</small><br><strong>Identified</strong> - Today at around 3:13pm ET there was a problem with a database change we deployed that caused a number of actions to start failing across the site. The following actions failed during this time: * Placing new orders * Approving orders * Redemptions This problem lasted for about five minutes from 3:12:30 pm to 3:18:22 pm ET. Failed redemptions retry automatically and recipients should have received their payout by now. **However, you will have to retry newly placed orders as well as order approvals via the API.**.</p> ]]> </content:encoded> <pubDate>Wed, 24 Jul 2024 19:12:00 +0000</pubDate> <link>https://status.tremendous.com/incident/clz0b0yon284319i5llyeifaryj</link> <guid>https://status.tremendous.com/incident/clz0b0yon284319i5llyeifaryj</guid> </item> <item> <title>Fulfillment errors for Amazon.com, Visa Cards and other 100+ products</title> <description> Type: Incident Duration: 7 days, 5 hours and 56 minutes Affected Components: Reward redemptions Jul 19, 12:18:26 GMT+0 - Investigating - Due to internal issues with an upstream fulfillment provider, redemptions for 100+ gift cards in the US are experiencing errors, including brands like Amazon, Walmart, Target, Starbucks. We are monitoring the product status with the fulfillment provider and should have redemption become available again soon. Jul 19, 12:48:13 GMT+0 - Identified - Our best guess is that this is related to the [Crowdstrike global outage](https://www.theverge.com/2024/7/19/24201717/windows-bsod-crowdstrike-outage-issue), given it's affecting multiple gift card fulfillment vendors that we rely on. Jul 19, 13:12:46 GMT+0 - Identified - We're seeing progress from our upstream vendors. Though gift card fulfillment isn't working yet, their APIs seem to be coming online again. Jul 19, 13:22:56 GMT+0 - Identified - Vendor APIs seem to be coming back online now, and fulfillment is slowly resuming back to normal. Jul 19, 15:12:21 GMT+0 - Resolved - Prepaid card issues seem to have subsided, but we are continuing to monitor for new issues. </description> <content:encoded> <, given it's affecting multiple gift card fulfillment vendors that we rely on. .</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:12:46</var> GMT+0</small><br><strong>Identified</strong> - We're seeing progress from our upstream vendors. Though gift card fulfillment isn't working yet, their APIs seem to be coming online again. .</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:22:56</var> GMT+0</small><br><strong>Identified</strong> - Vendor APIs seem to be coming back online now, and fulfillment is slowly resuming back to normal..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>15:12:21</var> GMT+0</small><br><strong>Resolved</strong> - Prepaid card issues seem to have subsided, but we are continuing to monitor for new issues..</p> ]]> </content:encoded> <pubDate>Fri, 19 Jul 2024 12:18:26 +0000</pubDate> <link>https://status.tremendous.com/incident/clyso23lb316244hloe00n2pxin</link> <guid>https://status.tremendous.com/incident/clyso23lb316244hloe00n2pxin</guid> </item> <item> <title>API incorrectly rejecting some new orders</title> <description> Type: Incident Duration: 7 days and 6 hours Affected Components: API Jul 16, 13:36:00 GMT+0 - Resolved - This incident has been resolved. Jul 16, 10:42:00 GMT+0 - Identified - Over the past year we have been gradually and methodically [migrating customers away from the usage of multi-reward orders](https://developers.tremendous.com/changelog/deprecating-multi-reward-orders). Today, we added a new validation to ensure that no new customers could start using multi-reward orders. Unfortunately there was a bug in our validation and we started rejecting create order payloads that contained only one reward, but did so in an array under the `rewards` key rather than the singular `reward` key. This was not intentional, and orders using that format continue to be valid today and into the future. Any order affected by this issue would have received a `422` response with the error message "Send data for a single reward in the reward field" This affected orders placed between 10:28 and 13:36 UTC (that's 6:42am to 9:36am ET). We apologize profusely for this issue. We are implementing additional tests and monitors to ensure this doesn't happen again. None of the affected orders were placed in our system; please retry them now and they should succeed. </description> <content:encoded> <. Today, we added a new validation to ensure that no new customers could start using multi-reward orders. Unfortunately there was a bug in our validation and we started rejecting create order payloads that contained only one reward, but did so in an array under the `rewards` key rather than the singular `reward` key. This was not intentional, and orders using that format continue to be valid today and into the future. Any order affected by this issue would have received a `422` response with the error message "Send data for a single reward in the reward field" This affected orders placed between 10:28 and 13:36 UTC (that's 6:42am to 9:36am ET). We apologize profusely for this issue. We are implementing additional tests and monitors to ensure this doesn't happen again. None of the affected orders were placed in our system; please retry them now and they should succeed..</p> ]]> </content:encoded> <pubDate>Tue, 16 Jul 2024 10:42:00 +0000</pubDate> <link>https://status.tremendous.com/incident/clyoqfhri82500hioqamwxmisc</link> <guid>https://status.tremendous.com/incident/clyoqfhri82500hioqamwxmisc</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: API, Marketing site, Reward redemptions, Dashboard Apr 20, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 20, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime. Apr 20, 10:00:01 GMT+0 - Identified - Maintenance is now in progress </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> </content:encoded> <pubDate>Sat, 20 Apr 2024 10:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/clu04ufa121659baogjgr4wtp5</link> <guid>https://status.tremendous.com/maintenance/clu04ufa121659baogjgr4wtp5</guid> </item> <item> <title>Redemptions to PayPal and Venmo are delayed</title> <description> Type: Incident Duration: 10 hours and 24 minutes Affected Components: Reward redemptions Feb 21, 17:38:33 GMT+0 - Resolved - This incident has been resolved. Feb 21, 07:15:00 GMT+0 - Monitoring - Redemptions to PayPal and Venmo are currently delayed. We expect to pay out delayed redemptions starting at 11am ET today. Feb 21, 16:36:15 GMT+0 - Monitoring - New payouts are no longer being delayed and we have started to clear the queue of delayed payouts. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 10 hours and 24 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>17:38:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - Redemptions to PayPal and Venmo are currently delayed. We expect to pay out delayed redemptions starting at 11am ET today..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>16:36:15</var> GMT+0</small><br><strong>Monitoring</strong> - New payouts are no longer being delayed and we have started to clear the queue of delayed payouts..</p> ]]> </content:encoded> <pubDate>Wed, 21 Feb 2024 07:15:00 +0000</pubDate> <link>https://status.tremendous.com/incident/clsvvj9vv3757biosidf39ctz</link> <guid>https://status.tremendous.com/incident/clsvvj9vv3757biosidf39ctz</guid> </item> <item> <title>Redemptions to PayPal and Venmo were delayed</title> <description> Type: Incident Affected Components: Reward redemptions Feb 20, 08:00:00 GMT+0 - Resolved - Redemptions to PayPal and Venmo were again delayed between 3am ET and noon ET. All delayed payouts were completed by noon ET and new payouts are no longer delayed. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Redemptions to PayPal and Venmo were again delayed between 3am ET and noon ET. All delayed payouts were completed by noon ET and new payouts are no longer delayed..</p> ]]> </content:encoded> <pubDate>Tue, 20 Feb 2024 08:00:00 +0000</pubDate> <link>https://status.tremendous.com/incident/clsun025l41972bhnbb8vcnfcw</link> <guid>https://status.tremendous.com/incident/clsun025l41972bhnbb8vcnfcw</guid> </item> <item> <title>Scheduled maintenance </title> <description> Type: Maintenance Duration: 43 minutes Affected Components: API, Dashboard, Reward redemptions Jan 27, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 27, 10:43:24 GMT+0 - Completed - Maintenance has completed successfully. Jan 27, 10:00:00 GMT+0 - Identified - We will upgrade a critical part of our infrastructure, and that will require 1 hour of downtime. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 43 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:43:24</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will upgrade a critical part of our infrastructure, and that will require 1 hour of downtime..</p> ]]> </content:encoded> <pubDate>Sat, 27 Jan 2024 10:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/clqh5hijy50640bdn4703ujnqm</link> <guid>https://status.tremendous.com/maintenance/clqh5hijy50640bdn4703ujnqm</guid> </item> <item> <title>Database upgrades</title> <description> Type: Maintenance Duration: 2 hours Affected Components: API, Dashboard, Reward redemptions Sep 8, 13:57:52 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Sep 27, 07:00:24 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 27, 08:00:26 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 27, 09:26:12 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 8, 13:57:08 GMT+0 - Identified - We'll be undergoing a scheduled database upgrade. During this time, all Tremendous services will be down. API requests will return a 503, and UIs will show a "Down for scheduled maintenance" page. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:57:52</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>07:00:24</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>08:00:26</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>09:26:12</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:57:08</var> GMT+0</small><br><strong>Identified</strong> - We'll be undergoing a scheduled database upgrade. During this time, all Tremendous services will be down. API requests will return a 503, and UIs will show a "Down for scheduled maintenance" page..</p> ]]> </content:encoded> <pubDate>Tue, 27 Sep 2022 08:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9r001vb7oha9wl4acn-9x7tx071yp50</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9r001vb7oha9wl4acn-9x7tx071yp50</guid> </item> <item> <title>Testflight database upgrade</title> <description> Type: Maintenance Duration: 10 minutes Affected Components: API, Dashboard Sep 15, 19:42:34 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 15, 19:31:41 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 15, 18:30:23 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 14, 20:02:15 GMT+0 - Identified - The sandbox environment (testflight.tremendous.com) will be undergoing scheduled maintenance during this time. There will be no impacts on the production environment. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>19:42:34</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>19:31:41</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>18:30:23</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:02:15</var> GMT+0</small><br><strong>Identified</strong> - The sandbox environment (testflight.tremendous.com) will be undergoing scheduled maintenance during this time. There will be no impacts on the production environment..</p> ]]> </content:encoded> <pubDate>Thu, 15 Sep 2022 19:30:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9r0024b7ohgfv9edg1-vn2cvk6x5rmm</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9r0024b7ohgfv9edg1-vn2cvk6x5rmm</guid> </item> <item> <title>Database maintenance</title> <description> Type: Maintenance Duration: 20 minutes Affected Components: API, Dashboard, Reward redemptions Aug 26, 23:20:40 GMT+0 - Identified - We are realizing a database maintenance. Aug 26, 23:21:35 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 26, 23:52:20 GMT+0 - Completed - The scheduled maintenance has been completed. Aug 26, 23:50:42 GMT+0 - Identified - Verification is currently underway for the maintenance items. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 20 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:20:40</var> GMT+0</small><br><strong>Identified</strong> - We are realizing a database maintenance..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:21:35</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:52:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:50:42</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> ]]> </content:encoded> <pubDate>Fri, 26 Aug 2022 23:22:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9r002bb7ohg49d7c8q-9jw90ghx5sgm</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9r002bb7ohg49d7c8q-9jw90ghx5sgm</guid> </item> <item> <title>Schedule maintenance</title> <description> Type: Maintenance Duration: 10 minutes Affected Components: API, Dashboard, Reward redemptions Mar 25, 11:13:50 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Mar 27, 12:10:23 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 27, 11:00:26 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 27, 12:00:39 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>11:13:50</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:10:23</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>11:00:26</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:00:39</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> </content:encoded> <pubDate>Sun, 27 Mar 2022 12:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9s0035b7oh3srf9y9m-frw0446xc0z8</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9s0035b7oh3srf9y9m-frw0446xc0z8</guid> </item> <item> <title>Scheduled database upgrades</title> <description> Type: Maintenance Duration: 1 hour Affected Components: API, Dashboard, Reward redemptions Sep 26, 11:38:17 GMT+0 - Completed - Everything back to normal. Sep 26, 11:00:15 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 11:27:15 GMT+0 - Identified - Database upgrades are complete, just monitoring for any anomalies now. Sep 22, 13:05:56 GMT+0 - Identified - We'll be undergoing scheduled maintenance for a database upgrade. During this time, API clients will receive "503 - Service Unavailable" responses. This should be complete within an hour. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 hour</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:38:17</var> GMT+0</small><br><strong>Completed</strong> - Everything back to normal..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:00:15</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:27:15</var> GMT+0</small><br><strong>Identified</strong> - Database upgrades are complete, just monitoring for any anomalies now..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>13:05:56</var> GMT+0</small><br><strong>Identified</strong> - We'll be undergoing scheduled maintenance for a database upgrade. During this time, API clients will receive "503 - Service Unavailable" responses. This should be complete within an hour..</p> ]]> </content:encoded> <pubDate>Sun, 26 Sep 2021 11:00:00 +0000</pubDate> <link>https://status.tremendous.com/maintenance/cllqi7c9s0047b7ohftnt6qff-wnlnj61lgsnv</link> <guid>https://status.tremendous.com/maintenance/cllqi7c9s0047b7ohftnt6qff-wnlnj61lgsnv</guid> </item> </channel> </rss>