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Trust Center Security, Privacy & Compliance We treat your data with the same discipline we bring to your threads. Transparency is our default setting. Last updated: April 2026 Infrastructure & Architecture Minimal Content Retention We cache only the last 50 messages per channel for AI context (90-day auto-expiry). All data is deleted immediately when you uninstall. Encryption All data is encrypted in transit via TLS 1.3 and at rest using AWS KMS. Cloud Security Hosted on AWS (EU regions) using serverless architecture (Lambda) for strict isolation. All data is handled and processed in the EU. Least Privilege We request minimal Slack scopes. Admins can audit and revoke access at any time via the Slack dashboard. Compliance & Certifications Infrastructure Security Built on AWS serverless infrastructure with enterprise-grade security controls GDPR / CCPA Compliant SSL / TLS A+ Rating — Qualys SSL Labs We offer a standard Data Processing Addendum (DPA) for all customers. View DPA Sub-processors Name Purpose Location Amazon Web Services (AWS) Hosting & Infrastructure EU (Frankfurt / Dublin) Google (Vertex AI / Gemini) Semantic Analysis (LLM) — Default provider EU (Belgium) OpenAI BYOM only Semantic Analysis (LLM) — Enterprise BYOM option US Anthropic BYOM only Semantic Analysis (LLM) — Enterprise BYOM option US Microsoft (Azure OpenAI) BYOM only Semantic Analysis (LLM) — Enterprise BYOM option Customer-selected region Stripe Payment Processing Global Note: OpenAI, Anthropic, and Azure OpenAI are only used when an Enterprise customer configures Bring Your Own Model (BYOM) with their own API credentials. Standard customers use Google Vertex AI exclusively. Bring Your Own Model (BYOM) Complete Data Isolation With BYOM, message data is sent directly to your own cloud account — never to ThreadPatrol's. Your AI credentials, your infrastructure, your control. Multi-Cloud Support Choose from OpenAI, Anthropic, Google Gemini (Vertex AI), or Azure OpenAI. Use models from your organization's existing cloud agreements and compliance frameworks. Data Sovereignty BYOM lets you control exactly where AI processing happens. Select cloud regions that meet your regulatory and residency requirements. No Model Training Whether using our default provider or BYOM, your data is never used to train AI models. Processing is ephemeral and stateless. Least Privilege We request only the minimum permissions needed. No invasive scopes. Minimal Data Retention Only last 50 messages cached per channel. 90-day auto-expiry. Instant deletion on uninstall. Compliance Ready GDPR & CCPA compliant with EU SCCs and DPIA templates. Questions About Security? Our security team is here to help with any questions about our privacy practices or compliance.