Snapshot 26467
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We have received a new IP for app.superoffice.com. This IP address is located in EU: 20.8.81.73. It might take up to an hour before this new IP address propagates, but it should be working for all users by midnight CEST.",
"created_at": "2026-09-09T23:08:50.608+02:00",
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},
{
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"body": "We have now started the maintenance. Downtime is expected during this period.",
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"body": "We will be performing an incoming network infrastructure change affecting app.superoffice.com. As a result, the incoming IP address for app.superoffice.com will change.\n\nThis change only affects incoming traffic — outgoing IP addresses towards customers are not affected.\n\nBetween 22:00 and 02:00 CEST, app.superoffice.com may be intermittently unreachable.\n\nThe new incoming IP address is not yet known and will be confirmed after the change is completed. We will update this page with the new incoming IP address once the change has been implemented.\n\nAction required: If you have whitelisted traffic to app.superoffice.com based on its IP address, please be ready to update your allow-list with the new IP once it is published here.\n\nWe apologize for any inconvenience and will keep this page updated with progress.",
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}
],
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}
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"body": "Email delivery to Microsoft 365/Outlook.com recipients has returned to normal. We've confirmed no new \"Server busy\" (4.7.500) delivery failures for over an hour, and previously delayed emails are now being delivered successfully.\n\nThis aligns with Microsoft's mitigation of the underlying anti-spam enforcement issue (EX1467029). We consider this incident resolved. If you continue to experience delivery delays to Microsoft 365/Outlook.com addresses, please contact support.",
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{
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],
"body": "Microsoft has confirmed the cause: an anti-spam detection model in Exchange Online was incorrectly enforcing throttling against a subset of legitimate senders, including SuperOffice, causing \"Server busy\" delays for messages sent to and from external domains.\n\nMicrosoft is rolling back the affected model and adding impacted sending IPs to an allow list as an interim mitigation. They estimate this rollout will complete within the next 30 minutes (as of their last update at 2:26 PM GMT+2), with their next update due by 4:30 PM GMT+2.\n\nWe expect email delivery to Microsoft 365/Outlook.com recipients to recover as this rolls out. No action is required on your end — delayed emails will continue to be delivered automatically. We'll update this page once we see delivery return to normal or once Microsoft confirms resolution.",
"created_at": "2026-09-04T15:11:06.401+02:00",
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"id": "854hhcd90nl4",
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{
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"body": "We've identified the cause: \nthis is a confirmed issue on Microsoft's side affecting delivery to Microsoft 365 / Outlook.com mailboxes, tracked internally by Microsoft as incident EX1467029. We've verified it affects multiple independent SuperOffice email systems (login/confirmation codes and Service/CRM emails) in the same way, confirming the cause is on Microsoft's end, not ours.\n\nAffected emails are delayed, not lost, and will be delivered automatically once Microsoft resolves EX1467029. No action is required on your end.",
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],
"body": "We are continuing to monitor the scope of this issue.",
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"body": "We're aware of delays affecting emails sent from SuperOffice - including login confirmation codes, account activation links, password reset emails, and CRM mailings - to recipients whose email is hosted on Microsoft 365 or Outlook.com (Outlook, Hotmail, Live addresses).\n\nThis is caused by a known issue on Microsoft's side that is temporarily limiting how quickly they accept incoming mail from external senders, including us. It is affecting many senders across the internet, not just SuperOffice.\n\nWhat this means for you:\n\nAffected emails are delayed, not lost - our email provider automatically retries delivery over the following hours.\nIf you're waiting on a confirmation code or activation email and it hasn't arrived after a few minutes, please wait and try again shortly rather than requesting a new one repeatedly, as this does not speed up delivery.\nNo action is required on your end.\nWe are actively monitoring the situation together with our email delivery provider and will update this page once Microsoft resolves the underlying issue.",
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"name": "API and Apps",
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"body": "We have seen no new occurrences of SuperOffice for Outlook remaining in a loading state since corrective action was taken, and feedback received from customers has been positive. Based on this, we consider this incident resolved.\n\nIf you are still experiencing this issue, please contact SuperOffice Support so we can assist you directly.",
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{
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"body": "We have identified the cause of SuperOffice for Outlook remaining in a loading state and have taken corrective action. The service has been stable for the past hour and we are continuing to monitor closely.\n\nWe will provide a further update once we are confident the issue is fully resolved, or if the situation changes.",
"created_at": "2026-09-04T12:00:00.331+02:00",
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{
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"body": "Microsoft has confirmed that their Microsoft 365 service degradation has been resolved.\nHowever, we have continued to receive reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web, including new reports this morning.\nOur investigation now points to a brief, intermittent issue on SuperOffice's own infrastructure serving the add-in, rather than the previously suspected Microsoft service degradation. The issue appears to have resolved itself for affected users, but we are continuing to investigate the exact root cause.\nIf you are still experiencing a loading screen, closing and reopening the SuperOffice for Outlook add-in should resolve it as a temporary workaround.\nWe will provide a further update once we have confirmed the root cause.",
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"id": "48s9lspc5mxp",
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],
"body": "This incident has been resolved.",
"created_at": "2026-09-04T07:47:24.375+02:00",
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{
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"body": "All evidence gathered so far continues to point to an ongoing Microsoft 365 service degradation as the cause of this issue, and we have not identified any related problems within SuperOffice services. As this is not something SuperOffice can act on directly, we are monitoring Microsoft's incident status and its impact on SuperOffice for Outlook.\n\nWe will update this page with the latest information as it becomes available, or once the issue is confirmed resolved.",
"created_at": "2026-09-03T18:20:38.613+02:00",
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"deliver_notifications": true,
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{
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],
"body": "We have investigated reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web.\n\nBased on our investigation and information published by Microsoft, the issue appears to be related to an ongoing Microsoft 365 service degradation affecting Outlook and related services. We have not identified any issues within SuperOffice services.\n\nMicrosoft is actively working on the incident and users may experience recovery at different times as the situation improves. For the latest updates, please refer to Microsoft's service health information.\n\nWe are monitoring the situation and will provide further updates if new information becomes available.",
"created_at": "2026-09-03T17:41:34.356+02:00",
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],
"body": "We are investigating an issue where SuperOffice for Outlook app may fail to load in Microsoft Outlook and Outlook on the web, causing the add-in to remain in a loading state.\n\nOur investigation indicates that this may be related to an ongoing Microsoft 365 service degradation currently reported by Microsoft. We are actively monitoring the situation and assessing the impact on SuperOffice for Outlook users.\n\nWe will provide further updates as more information becomes available.",
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}