Snapshot 26468
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The root cause has been identified and was related to today’s release, which unintentionally impacted a health check used for HUB asset delivery.\n\nThe health check has been removed, and image delivery has been restored to normal.\n\nOur teams are now reviewing the appropriate long-term solution to prevent recurrence.\n\nWe apologise for the disruption and thank you for your patience.\n\nRegards,\nScaleflex Incident team",
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"body": "Dear Customers,\n\nWe have identified an issue currently affecting image delivery through the HUB.\n\nOur teams are actively investigating the situation and working to restore normal service as quickly as possible.\n\nImpact: Image delivery may be unavailable or degraded\nExpected resolution: Service should return to normal shortly\n\nWe will provide further updates as soon as more information becomes available.\n\nRegards,\nScaleflex Incident team",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "One of our infrastructure partners will be performing scheduled maintenance during the above maintenance window.\n\nWhile we do not expect any disruption to Scaleflex services, there is a possibility of brief, intermittent service impact if underlying infrastructure components require temporary reboots during the maintenance.\n\nOur team will closely monitor all systems throughout the maintenance window and respond promptly should any unexpected issues arise.\n\nWe appreciate your understanding and will provide updates on this page if necessary.\n\nRegards,\n\nScaleflex Incident Management team",
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"body": "2023-11-30 09:55 CET\n\nDear Valued Customer,\n\nWe are pleased to inform you that the recent issue impacting our services has been successfully resolved. Our dedicated team identified the root cause and restored normal operations.\n\nWe genuinely appreciate your patience and continued support during this time. If you have any further questions or concerns, please do not hesitate to reach out to us.\n\nBest Regards,\n\nMajor Incident Team",
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"body": "Dear Customers,\n\nPlease be advised that at 09:35 CET we've detected a network issue with one of our EU core servers that affects our services. \n\nOur engineering team is actively working on restoring the Service to normal operations.\n\nWe regret any inconvenience this may have caused.\n\nRegards,\n\nMajor Incident Team",
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"body": "2023-10-30 14:00 CET\n\nDear Valued Customer,\n\nWe are pleased to inform you that the recent issue impacting our services has been successfully resolved. Our dedicated team worked diligently to address the situation and restore normal operations.\n\nCurrently, our focus remains on optimizing the performance of our infrastructure to enhance your experience further. We are committed to providing you with a seamless and reliable service, and these efforts are a testament to that commitment.\n\nWe genuinely appreciate your patience and continued support during this time. If you have any further questions or concerns, please do not hesitate to reach out to us.\n\nWarm regards,\n\nMajor Incident Team",
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"body": "Dear Customer,\n\nPlease be advised that we activated one of our spare servers into our infrastructure to mitigate the impact of Error 502. \n\nOur team, with the support of our hosting provider, is working diligently to address any remaining issues and optimise the performance of the infrastructure.\n\nWe expect to fully resolve the situation in 20-30 minutes or earlier.\n\nThank you for your continued support.\n\nRegards,\n\nMajor Incident Team",
"created_at": "2023-10-30T13:42:34.810+01:00",
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"body": "At approximately 08:15 UTC, we detected via our monitoring systems that one of our EU load balancer servers was down, and we have been working with our hosting provider to resolve the issue. \n\nSince 10:00 AM UTC, Users may experience intermittent errors (essentially 502 Error) and delays while accessing the platform. \n\nOur engineering team is actively working on restoring the Service to normal operations.\n\nRegards,\n\nMajor Incident Team",
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"start_date": "2020-12-13T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-07-08T13:00:51.266+02:00"
}
],
"created_at": "2023-02-27T17:37:14.955+01:00",
"id": "y9jkxmdyznb4",
"impact": "major",
"impact_override": null,
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{
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{
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{
"code": "c5jp9zhf0y8m",
"name": "Filerobot - Uploader Infrastructure",
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"body": "Dear Customers,\n\nPlease be advised that we've identifed the root cause of the network issue which is randomly affects our services. \nOur Infrastructure team implemented a fix and we were cautious in our statement while monitoring the network.\nAll services have been back to normal for a couple of hours or more.\n\nWe regret any inconvenience this may have caused.\n\nRegards,\n\nScaleflex Incident Management team",
"created_at": "2023-02-27T21:47:47.375+01:00",
"custom_tweet": null,
"deliver_notifications": true,
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"id": "bx72ptbmxqsm",
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"status": "resolved",
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"updated_at": "2023-02-27T21:47:47.375+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "byz3lnhjt9qz",
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{
"code": "c5jp9zhf0y8m",
"name": "Filerobot - Uploader Infrastructure",
"new_status": "operational",
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],
"body": "Dear Customers,\n\nPlease be advised that we've identifed the root cause of the network issue which is randomly affects our services. \nOur Infrastructure team implemented a fix earlier, and the situation is getting back to normal. We are now moving to monitoring mode until we are satisfied with the situation.\n\nWe regret any inconvenience this may have caused.\n\nRegards,\n\nScaleflex Incident Management team",
"created_at": "2023-02-27T20:38:52.770+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T20:38:52.770+01:00",
"id": "lhl4lswrg0cs",
"incident_id": "y9jkxmdyznb4",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T20:38:52.770+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "byz3lnhjt9qz",
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{
"code": "c5jp9zhf0y8m",
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],
"body": "Dear Customers,\n\nPlease be advised that we've identifed the root cause of the network issue which is randomly affects our services. \nOur Infrastructure team is implementing the fix, and an update will come shortly.\n\nWe regret any inconvenience this may have caused.\n\nRegards,\n\nScaleflex Incident Management team",
"created_at": "2023-02-27T18:52:23.290+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T18:52:23.290+01:00",
"id": "kd9l7r4vln6k",
"incident_id": "y9jkxmdyznb4",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T18:52:23.290+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "byz3lnhjt9qz",
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{
"code": "c5jp9zhf0y8m",
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],
"body": "We are continuing to investigate this issue.",
"created_at": "2023-02-27T17:41:29.796+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T17:41:29.796+01:00",
"id": "vrq3lr5kb03c",
"incident_id": "y9jkxmdyznb4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T17:41:29.796+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "byz3lnhjt9qz",
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},
{
"code": "c5jp9zhf0y8m",
"name": "Filerobot - Uploader Infrastructure",
"new_status": "degraded_performance",
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}
],
"body": "Dear Customers,\n\nPlease be advised that we've detected a network issue that randomly affects our services. \nOur Infrastructure team is currently conducting an investigation, and an update will come shortly.\n\nWe regret any inconvenience this may have caused.\n\nRegards,\n\nScaleflex Incident Management team",
"created_at": "2023-02-27T17:40:59.974+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T17:40:59.974+01:00",
"id": "4f0rk9l5vlwp",
"incident_id": "y9jkxmdyznb4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T17:40:59.974+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "byz3lnhjt9qz",
"name": "Cloudimage - Image Transformation Infrastructure",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "c5jp9zhf0y8m",
"name": "Filerobot - Uploader Infrastructure",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2023-02-27T17:37:15.032+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T17:37:15.032+01:00",
"id": "84bb8hpbrb00",
"incident_id": "y9jkxmdyznb4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T17:37:15.032+01:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-02-27T20:38:52.770+01:00",
"name": "Network issue",
"page_id": "hnh35r7q8vyd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
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"postmortem_notified_subscribers": false,
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"postmortem_published_at": null,
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"resolved_at": "2023-02-27T21:47:47.375+01:00",
"scheduled_auto_completed": false,
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},
{
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{
"created_at": "2021-02-11T11:07:03.451+01:00",
"description": "Cloudimage Admin Console",
"group_id": "7l2jstcb6hww",
"id": "5zx980kk7jn7",
"name": "Administration Console",
"page_id": "hnh35r7q8vyd",
"position": 4,
"showcase": true,
"start_date": "2021-02-11T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-04-25T17:18:33.796+02:00"
}
],
"created_at": "2022-12-25T00:00:52.000+01:00",
"id": "ytwnwb6kc1qr",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "5zx980kk7jn7",
"name": "Cloudimage - Admin Console (UI)",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "hwcqm2z1nj8y",
"name": "Filerobot - Asset Hub (UI)",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Dear Valued Customers,\n\nPlease be advised that the maintenance has been performed successfully, and you should now have normal access to the Cloudimage and Filerobot Admin UIs.\n\nWe appreciate your patience.\n\nHappy Christmas to everyone!",
"created_at": "2022-12-25T12:49:38.018+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-12-25T06:30:38.000+01:00",
"id": "3z87k3qsry6v",
"incident_id": "ytwnwb6kc1qr",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-12-25T12:50:26.701+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5zx980kk7jn7",
"name": "Cloudimage - Admin Console (UI)",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "hwcqm2z1nj8y",
"name": "Filerobot - Asset Hub (UI)",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2022-12-25T11:18:53.443+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-12-25T06:00:53.000+01:00",
"id": "hvllrzd8qjdr",
"incident_id": "ytwnwb6kc1qr",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-12-25T12:45:32.319+01:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5zx980kk7jn7",
"name": "Cloudimage - Admin Console (UI)",
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},
{
"code": "hwcqm2z1nj8y",
"name": "Filerobot - Asset Hub (UI)",
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}
],
"body": "Dear Valued Customers,\n\nWe would like to notify you that the Cloudimage and Filerobot Admin UIs will be unavailable for few hours.\nWe have opted to execute an unscheduled upgrade maintenance due to low usage on this particular day.\nThere will be no disruption to the Service, and your end-users will not experience any downtime.\n\nMaintenance will take place from 00.00 to 06:00 am CET.\n\nMerry Christmas to everyone!\n\nRegards,",
"created_at": "2022-12-25T11:17:52.645+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-12-25T00:00:52.000+01:00",
"id": "7m7l9pgzdxs2",
"incident_id": "ytwnwb6kc1qr",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-12-25T12:45:18.329+01:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2022-12-25T06:00:53.000+01:00",
"name": "Cloudimage and Filerobot Admin UI - Unscheduled Upgrade Maintenance",
"page_id": "hnh35r7q8vyd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-12-25T06:30:38.000+01:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/yncmw759ftkg",
"started_at": "2022-12-25T00:00:52.000+01:00",
"status": "resolved",
"updated_at": "2022-12-25T12:50:26.717+01:00"
},
{
"components": [],
"created_at": "2022-11-03T15:52:57.370+01:00",
"id": "x2ck8l27171j",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2022-11-04T04:00:42.024+01:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-11-04T04:00:42.024+01:00",
"id": "pz13ls3d4xfs",
"incident_id": "x2ck8l27171j",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-11-04T04:00:42.024+01:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2022-11-04T00:00:38.573+01:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-11-04T00:00:38.573+01:00",
"id": "58c0b1c1qhv7",
"incident_id": "x2ck8l27171j",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-11-04T00:00:38.573+01:00",
"wants_twitter_update": false
},
{
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"body": "To our value customer,\n\nSince the beginning of the year, we have begun the process of onboarding a number of significant accounts, and in order to maintain the high quality of our service, our infrastructure has undergone continual improvement. Meanwhile, we have released a large number of new features, all of which call for increased processing power; thus, we need to upgrade a couple of our servers in order to keep up with the growing demand.\n\nImpact Classification: Minor\nDuring this period of maintenance, we strongly advise against uploading any new content because there is a chance that it will not be processed and will instead return an error message.\nThe delivery of any and all content previously managed by cloudimage will proceed as usual.\n\nMaintenance \n2022-11-04 00:00:00\nIt is possible that the maintenance will take up to 4 hours\n\nCustomer Action\nThere is no need for any action on your part.\n\nQuestions\nPlease reach out to the support team if you need any further details.",
"created_at": "2022-11-03T15:52:57.410+01:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-11-04T00:00:57.410+01:00",
"id": "0qgr9tjtsnwc",
"incident_id": "x2ck8l27171j",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-11-03T18:59:48.939+01:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Infrastructure improvement v2022-1104-1",
"page_id": "hnh35r7q8vyd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-11-04T04:00:42.024+01:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2022-11-04T00:00:00.000+01:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2022-11-04T04:00:00.000+01:00",
"shortlink": "https://stspg.io/rsfmj5kz86lw",
"started_at": "2022-11-03T15:52:57.366+01:00",
"status": "completed",
"updated_at": "2022-11-04T04:00:42.049+01:00"
},
{
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{
"created_at": "2021-02-11T11:07:03.451+01:00",
"description": "Cloudimage Admin Console",
"group_id": "7l2jstcb6hww",
"id": "5zx980kk7jn7",
"name": "Administration Console",
"page_id": "hnh35r7q8vyd",
"position": 4,
"showcase": true,
"start_date": "2021-02-11T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-04-25T17:18:33.796+02:00"
}
],
"created_at": "2022-09-15T12:30:30.269+02:00",
"id": "13zwbk7sxhrf",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5zx980kk7jn7",
"name": "Cloudimage - Admin Console (UI)",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "To Our Valued Customers,\n\nWe would like to make you aware that we have located the issue, and the solution is now being deployed.\nWe would advise you to hold off on accessing the dashboard until the following day in order to confirm that the issue that was found is fully addressed.\n\nPlease accept our apologies for any inconvenience.\n\nRegards,\n\n\nJean-Francois Lecas\nVP of Global Services \u0026 Operations | DPO | Scaleflex",
"created_at": "2022-09-15T14:09:39.408+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-15T14:09:39.408+02:00",
"id": "5r77k6w55l2x",
"incident_id": "13zwbk7sxhrf",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-15T14:09:39.408+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5zx980kk7jn7",
"name": "Cloudimage - Admin Console (UI)",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "To Our Valued Customers,\n\nPlease be advised that we have discovered an issue with the server that manages our Customer dashboard in Cloudimage, and as a direct consequence of this, you can find information that is inconsistent.\n\nPlease be aware that the delivery of the Cloudimage Service is not impacted in any way by this issue because it is isolated.\n\nOur Backend Operations team is currently investigating the issue, and they are working to find a solution to it as quickly as possible.\n\nRegards,\n\n\nJean-Francois Lecas\nVP of Global Services \u0026 Operations | DPO | Scaleflex",
"created_at": "2022-09-15T12:30:30.373+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-15T12:30:30.373+02:00",
"id": "t7ndnxszsdqk",
"incident_id": "13zwbk7sxhrf",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-15T12:30:30.373+02:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Cloudimage Console behaviour",
"page_id": "hnh35r7q8vyd",
"postmortem_body": null,
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"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
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"resolved_at": "2022-09-15T14:09:39.408+02:00",
"scheduled_auto_completed": false,
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"shortlink": "https://stspg.io/100781q3dlrf",
"started_at": "2022-09-15T12:30:30.258+02:00",
"status": "resolved",
"updated_at": "2022-09-15T14:09:39.429+02:00"
},
{
"components": [
{
"created_at": "2020-12-16T15:07:17.020+01:00",
"description": null,
"group_id": "7l2jstcb6hww",
"id": "byz3lnhjt9qz",
"name": "Image Transformation Infrastructure",
"page_id": "hnh35r7q8vyd",
"position": 1,
"showcase": true,
"start_date": "2020-12-13T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-07-08T13:00:51.266+02:00"
},
{
"created_at": "2020-12-16T15:07:34.095+01:00",
"description": null,
"group_id": "7l2jstcb6hww",
"id": "cvlnrvvgqw64",
"name": "Media Delivery CDN",
"page_id": "hnh35r7q8vyd",
"position": 2,
"showcase": true,
"start_date": "2020-12-16T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-04-25T17:15:34.073+02:00"
}
],
"created_at": "2022-09-06T10:42:20.420+02:00",
"id": "h6jx0ht3sd24",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "byz3lnhjt9qz",
"name": "Cloudimage - Image Transformation Infrastructure",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "cvlnrvvgqw64",
"name": "Cloudimage - Image Delivery CDN",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "To Our Valued Customers,\n\nPlease be advised that the problem has been resolved.\n\nOur technical team has been collaborating closely with our partner, and the workaround was implemented within thirty minutes of the problem being identified. Since then, we've been monitoring the service delivery status, and we're satisfied that everything has returned to normal.\n\nPlease submit a request to our Support team if your environment is still affected in any manner. Our team will prioritise your case.\n\nWe sincerely apologise for the inconvenience this has caused.\n\nRegards,\n\n\nJean-Francois Lecas\nVP of Global Services \u0026 Operations | DPO | Scaleflex",
"created_at": "2022-09-06T12:53:11.545+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-06T12:53:11.545+02:00",
"id": "p7vbhskwxqk1",
"incident_id": "h6jx0ht3sd24",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-06T12:53:11.545+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
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"body": "To Our Valued Customers,\n\nOne of our premium providers is having problems, and we are collaborating closely with them to find a solution that will have the least amount of negative effect on your environment. It is possible that you will see a significant number of \"429 Error\" messages, and please know that we are doing all in our power to get the situation back to normal.\n\nIf your environment is affected in any way, please submit a ticket to our Support team so that we can prioritise your issue as quickly as possible.\n\nPlease accept our sincere apologies for the trouble this has caused, and be assured that our Technical team is working diligently to find a solution to the problem.\n\nRegards,\n\n\nJean-Francois Lecas\nVP of Global Services \u0026 Operations | DPO | Scaleflex",
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"created_at": "2021-02-11T11:07:03.451+01:00",
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"body": "Dear Value Customers,\n\nWe have completed our upgrade and you should not experience any further issue with the portal.\n\nThank you for your patience.\n\nRegards,\nScaleflex Support team",
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"body": "Dear Value Customers,\n\nWe would like to inform you that during the course of the day, the Scaleflex Support team will be performing some upgrades on our Customers Portal. During that time, you may not have access to your environment.\n\nPlease note that the delivery of the service is not affected, only the portal access is.\n\nIf you have any emergency, please do not hesitate to log a ticket via the Scaleflex Help Center portal (https://scaleflex.zendesk.com/hc/en-gb).\n\nThank you for your patience.\n\nRegards,\n\nScaleflex Support team",
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