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Skip to navigationSkip to main content Userback Trust Center Welcome to the Userback Trust Center – we're excited you're here. Your users trust you with their feedback. You trust us to handle it securely. We take that responsibility seriously by prioritizing security, privacy, compliance, and transparency as we develop and evolve Userback. [email protected] Privacy PolicyOpens in new tab Compliance SOC 2 GDPR CCPA Resources View all Audit Reports SOC 2 Type II Report Privacy & Data Privacy Policy Opens in new tab Data Processing Addendum Opens in new tab Other Resources Information Security Overview Opens in new tab Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 18 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 11 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 34 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Anthropic • Large language model provider United States (optional only if you choose to use AI-powered features) Amazon Web Services • Cloud provider United States Hosting services Google Workspace • Identity provider United States Document management, Email accounts Intercom • Customer support United States Customer support ticketing, help centre, and email marketing automation.