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Subprocessors
This page lists the third-party service providers ("subprocessors") that Waybook Limited uses to deliver its websites, applications and services, and that may process personal information or customer content on our behalf. It supports our Privacy Policy and Terms of Service.
Last updated: 11 September 2026
Changes to this list
We update this page when the subprocessors we use change. Removals and changes of purpose are recorded here as they happen. If you have questions about a subprocessor, contact admin@waybook.com.
AI providers
Subprocessor Purpose Data processed Location
OpenAI Large language models for Waybook's AI features Prompts, content and files submitted to AI features United States
Anthropic Large language models for Waybook's AI features Prompts, content and files submitted to AI features United States
Waybook does not train AI models on customer content, and our AI providers are contractually prohibited from doing so. Neither provider uses customer content to train its models, and prompts and outputs are retained by them only for abuse and safety monitoring for a limited period (currently up to 30 days) before deletion. Transcription of video uses Mux (below); other transcription runs on models hosted by Waybook and does not involve a third party.
Infrastructure
Subprocessor Purpose Data processed Location
DigitalOcean Cloud hosting for the Waybook application and database; object storage for files and images All customer content and account data United Kingdom for hosting; United Kingdom and Germany for file storage; encrypted backups may be held in other regions
Cloudflare Hosting and content delivery for waybook.com; security and protection against automated traffic Visitor IP addresses and request data Global network; United States
Mux Video processing, hosting and transcription for Waybook Shots and video content Videos and recordings uploaded to Waybook, and their transcripts United States
Product and communications
Subprocessor Purpose Data processed Location
Stripe Subscription billing and payments Billing contact and payment details United States and European Union
SendGrid (Twilio) Sending transactional and notification emails Names, email addresses and notification content United States
Intercom Customer support messaging and help centre Names, email addresses, support conversations and usage data United States
Google Sign in with Google, Google Drive import and reCAPTCHA Account identifiers and files you choose to import United States
Analytics, marketing and customer relationship
These services are used on waybook.com and, where noted, in the Waybook application. On waybook.com, analytics and advertising services are only used with your consent where the law requires it; see our Cookie Policy.
Subprocessor Purpose Data processed Location
Google (Analytics and Tag Manager) Website and application analytics; loading the other tags on this list Usage data and cookies United States
HubSpot Customer relationship management, forms, demo booking and cookie consent Contact details, company details, enquiries and website usage United States
Segment (Twilio) Routing product usage events to our analytics tools Account identifiers, names, email addresses and usage events United States
Mixpanel Product analytics Account identifiers and usage events United States
PostHog Product and website analytics Account identifiers and usage events United States
LinkedIn Measuring the effectiveness of our advertising Cookies and website usage United States
Microsoft Advertising Measuring the effectiveness of our advertising Cookies and website usage United States
Leadfeeder (Dealfront) Identifying the company a website visitor works for IP addresses and website usage European Union
LeadDyno Tracking sign-ups referred by partners Referral cookies and the email addresses of referred sign-ups United States
Services you choose to connect
The following services process your Waybook content only when you or your organisation connect them, and only in the way you instruct. They are governed by their own terms and privacy policies and are not Waybook subprocessors: Slack, Microsoft Teams and Microsoft 365 Copilot, Zapier, Google Drive, Dropbox, Unsplash, Loom, and any AI tool you connect through Waybook MCP (for example Claude, ChatGPT, Gemini, Perplexity or Cursor). Dictation in the Waybook application uses your browser's speech recognition service, which may be provided by Google or Apple.