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Your Data Security is Our Priority At Xappex, we prioritize your data’s safety with advanced encryption, robust access controls, and industry-leading compliance standards. Visit Xappex Trust Center Trusted by exceptional brands around the world How It Works Our commitment to security SOC for Service Organizations Xappex follows the SOC 2 (System and Organization Controls 2) framework to ensure that our services meet the highest standards of security, availability, processing integrity, confidentiality, and privacy. Our Commitment Data Security: Implementing strict access controls and encryption. Operational Excellence: Maintaining robust monitoring and auditing processes. Regulatory Compliance: Regularly undergoing independent third-party audits to verify compliance. Products Security Cloud Security Cloud Infrastructure Security All of our services are hosted with Amazon Web Services (AWS). Data Hosting All databases are located in the United States. Encryption at Rest All databases are encrypted at rest. Encryption in Transit Our applications encrypt in transit with TLS 1.2/SSL only. Vulnerability Scanning We actively monitor and log various cloud services. Logging and Monitoring We perform vulnerability scanning and actively monitor for threats. Incident Response We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication. Business Continuity and Disaster Recovery We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users. Access Security Access Security Permissions and Authentication Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Least Privilege Access Control We follow the principle of least privilege with respect to identity and access management. Quarterly Access Reviews All company issued laptops utilize a password manager for team members to manage passwords. Password Requirements All team members are required to adhere to a minimum set of password requirements and complexity for access. Culture of Security and Compliance Third-party Audits Our organization undergoes independent third-party assessments to test our security and compliance controls. Roles and Responsibilities Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Third-Party Penetration Testing We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised. Security Awareness Training Our team members are required to go through employee security awareness training covering industry standard practices and information security. Confidentiality All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work. Background Checks We perform background checks on all new team members in accordance with local laws. Annual Risk Assessments We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud. Vendor Risk Management Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor. Downloadable Security Resources To request Xappex most recent SOC 2 Type 2 report, penetration test report, PCI DSS certificate or to download any security related document or policy please visit Xappex Trust Center Visit Xappex Trust Center