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Xappex | Trust Center Xappex Trust Center See security controls Resources Information Security Policy Acceptable Use Policy Access Control and Termination Policy Business Continuity and Disaster Recovery Plan Code of Conduct Configuration and Asset Management Policy Data Classification Policy Data Retention and Disposal Policy Encryption and Key Management Policy Internal Control Policy View all FAQs Subprocessors Amazon Web Services Inc Cloud infrastructure provider for XL-Connector 365 and Xappex’s customer portal. SendGrid Inc For sending emails to our customers. Mail servers are provided by SendGrid to deliver mails from all our products. Google Cloud Cloud infrastructure provider for G-Connector for Salesforce, G-Connector for Zoho CRM, and G-Connector for Google Data Studio Connector. Chargebee.com Billing management system Braintreepayments.com Payments gateway Hubspot Inc CRM platform for inbound marketing, sales, and customer service. Monitoring Continuously monitored by Secureframe View all Compliance SOC 2 Type 2 GDPR PCI Monitoring Availability Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Organizational Management Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Confidentiality Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Access to Customer Data is Restricted Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege. Vulnerability Management Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Incident Response Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Risk Assessment Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Network Security Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Access Security Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Communications Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Terms of Service Terms of Service or the equivalent are published or shared to external users. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website.