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Privacy Policy Last updated: June 12, 2025 At Xitoring, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring platform and related services. 1. Information We Collect Account Information: When you create an account, we collect your name, email address, company name, and billing information. Usage Data: We automatically collect information about how you interact with our services, including pages visited, features used, and monitoring configurations. Server & Infrastructure Data: Our monitoring agents (Xitogent) collect server metrics such as CPU, memory, disk, and network usage from your infrastructure. This data is used solely to provide monitoring services. Log Data: We collect server logs including IP addresses, browser type, referring pages, and timestamps for security and troubleshooting purposes. Cookies & Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. See our Cookie Policy for details. 2. How We Use Your Information Provide, maintain, and improve our monitoring services. Send alerts, notifications, and status updates related to your monitored infrastructure. Process payments and manage your subscription. Communicate service updates, security notices, and promotional materials (with opt-out options). Analyze usage patterns to improve product experience and performance. Comply with legal obligations and enforce our terms. 3. Data Sharing & Disclosure We do not sell your personal information. We may share data with: Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and infrastructure hosting. Legal Requirements: When required by law, regulation, or legal process. Business Transfers: In connection with a merger, acquisition, or sale of assets. With Your Consent: When you explicitly authorize sharing with third parties. 4. Data Security We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest, regular security audits, access controls, and infrastructure monitoring. Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data. 5. Data Retention We retain your account data for as long as your account is active. Monitoring data is retained according to your subscription plan's data retention period. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes. 6. Your Rights (GDPR & CCPA) Depending on your jurisdiction, you may have the right to: Access: Request a copy of your personal data. Rectification: Correct inaccurate or incomplete data. Erasure: Request deletion of your personal data. Portability: Receive your data in a structured, machine-readable format. Restriction: Limit processing of your data. Objection: Object to processing based on legitimate interests. To exercise these rights, contact us at [email protected] or via the support portal at https://app.xitoring.com/ui/tickets. 7. International Data Transfers Your data may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers outside the EEA. 8. Children's Privacy Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. 9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance. 10. Contact Us If you have questions about this Privacy Policy, contact us at: Email: [email protected] Phone: +1 302 273 1383 | Toll-free: +1 855 826 8855