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New Meet Zonka Feedback MCP Server, built to make your CX data queryable in Claude, ChatGPT, and more. Explore Book a Demo Book a Demo Terms & Policies At Zonka Feedback, we’re committed to keeping your data secure, your private information private, and being transparent about our practices as a business. For any questions, please reach out to your Account Manager or email us at [email protected] CONTENTS Terms of Use Privacy Policy Cookies Policy Third Party Subprocessors Acceptable Use Policy Privacy Policy Last updated August 29, 2024 This privacy notice for Zonka Technologies (“Zonka Feedback” or “we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you: visit our website at https://www.zonkafeedback.com, or any website of ours that links to this privacy notice use the Zonka Feedback product and service, or access and use any related platform download and use our application and mobile apps (Zonka Feedback) from Google Play Store or iOS App Store, or any other application of ours that links to this privacy notice engage with us in other related ways, including any sales, marketing, or events For the purpose of General Data Protection Regulation (or any successor or equivalent legislation in EU and in the UK) (“GDPR”), Zonka Technologies, or any other related website or app or service, is the controller of your personal data. Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, you can choose to not use our Services. If you still have any questions or concerns, please contact us at [email protected]. What information do we collect? In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: Information through forms first name and last name email addresses phone numbers company name your role in the company company address Information through Google Sign In (applicable when you use Google Sign In) first name and last name email addresses Sensitive Information We collect password, password hints, and similar security information, limited for authentication and account access. Payment Data We may collect data necessary to process your payment if you subscribe to any Services. The payment information we collect may include the following: credit card information billing and mailing addresses other payment-related information All payment data is stored by Fastspring. You may find their privacy notice link here: https://fastspring.com/privacy. Information automatically collected We automatically collect certain information when you visit, use or navigate the Sites or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy: https://www.zonkafeedback.com/cookies-policy. The information we collect includes: Referral data If you arrive at a Zonka Technologies website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us. Information from third parties We may collect your personal information or data from third parties, if you have given permission to those third parties to share your information. Log and Usage Data Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usages, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings). Device Data We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. Form Data When you create surveys, distribute surveys and collect responses, we collect information relating to you and your use of our Services. Survey Responses We collect and store the responses that are submitted, using third party server providers like Amazon Web Services, on behalf of our Customers. The survey creator (Customer) is responsible for this data, and is managed by them directly. As a Survey Responder, if you have any questions about a form which a Customer has sent to you or given you access to fill in, or about the data to be provided in the survey, please contact the Survey Creator directly since Zonka Technologies is not responsible for the content of that Survey. The survey creator may have their own privacy policy defining how they manage the collected data. Are your Survey Responses anonymous? You will need to ask the survey creator as it depends on how the individual, company or organization has chosen to configure the survey(s). We provide information to survey creators on how they can collect responses anonymously. However, even if the survey creator has followed those steps, specific questions in the survey may still ask you for your personal information or data that could be used to identify you. How do we process your information? In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing at any time. To analyze and improve your experience using AI-based services: We may utilize AI-based services from third-party vendors to enhance our Services through insights, translations, and sentiment analysis. To deliver targeted advertising to you. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. What legal bases do we rely on to process your information? In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal basis we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information. Consent: We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. This includes AI-based processing services, which are optional and can be withdrawn by you. Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: Send users information about special offers and discounts on our products and services Develop and display personalized and relevant advertising content for our users Analyze how our Services are used so we can improve them to engage and retain users Diagnose problems and/or prevent fraudulent activities Understand how our users use our products and services so we can improve user experience Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. When and with whom do we share your personal information? In Short: We may share information in specific situations described in this section and/or with the following categories of third parties. Vendors, Consultants, and Other Third-Party Service Providers We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. These services may include AI-powered analytics and data processing to enhance our offerings, provided with your consent. We have contracts in place with our parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows: Ad Networks Affiliate Marketing Programs Cloud Computing Services Communication & Collaboration Tools Data Analytics Services AI and Data Processing Services Data Storage Service Providers Payment Processors Retargeting Platforms Sales & Marketing Tools Website Hosting Service Providers Do we use cookies and other tracking technologies? In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookies Policy available here https://www.zonkafeedback.com/cookies-policy. How long do we keep your information? In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than 1 year past the start of the idle period of the user’s account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. How do we keep your information safe? In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites or Apps is at your own risk. You should only access the services within a secure environment. Do we collect information from minors? In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected]. What are your privacy rights? In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminal your account at any time. In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘How can you contact us about this policy?’ below. We will consider and act upon any request in accordance with applicable data protection laws. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘How can you contact us about this policy?’ below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of AI-based services: You can choose to opt out of any AI-based services provided by our third-party vendors by contacting us directly or adjusting your settings where applicable. This will not affect the availability of other services. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘How can you contact us about this policy?’ below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: Log in to your account settings and update your user account Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. Cookies and similar technologies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. For further information, please see our Cookies Policy: https://www.zonkafeedback.com/cookies-policy If you have questions or comments about your privacy rights, you may email us at [email protected]. Controls for Do-not-track Features Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism. Do we make updates to this policy? In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. How can you contact us about this policy? Based on the applicable laws in your country, you may have the right to access the personal information we collect from you, change that information or request deletion of the information. If you have questions or comments about this policy, you may email us at [email protected] and request any information you may require. 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