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Active Incident If you are currently experiencing an issue that is not displayed on this page, please contact the Help Desk at x6HELP for assistance. 1 Active Incidents 6 Incidents Last 7 Days 25 Incidents Last 30 Days Missing Functionality - SALESFORCE - Some Users Unable to Access Some Accounts in SalesforceSystem Outage Incident Status System Outage Components Salesforce October 1, 2026 9:43AM EDT INVESTIGATING Update #1 Status Update: The team continues to work toward narrowing down the root cause of the issue. All Japan accounts have been confirmed as being accessible. In the meantime please be aware that hourly Salesforce updates on Accounts and other Objects has been delayed. Severity: High Incident Start Date and Time: 2026-09-30 22:00 America/New_York Application(s) Impacted: Salesforce Incident Statement: Some users are unable to access some of their accounts Group(s) Impacted: Customer Support, Sales Teams, Reference Labs Region(s) Impacted: Australia, Global, LAO, US, Pacrim, EMEA, Canada Business Impact(s): Some users are unable to access some accounts and may receive an error when attempting to access an account. The team is working with the vendor and internal teams (GSSA) to identify the root cause and resolution. Resolution Team(s): Commercial and Marketing IT Next Update: 2026-10-01 12:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Michelle McLean October 1, 2026 7:48AM EDT INVESTIGATING Severity: High Incident Start Date and Time: 2026-09-30 22:00 America/New_York Application(s) Impacted: Salesforce Incident Statement: Some users are unable to access some of their accounts Group(s) Impacted: Customer Support, Sales Teams, Reference Labs Region(s) Impacted: Australia, Global, LAO, US, Pacrim, EMEA, Canada Business Impact(s): Some users are unable to access some accounts and may receive an error when attempting to access an account. The team is working with the vendor and internal teams (GSSA) to identify the root cause and resolution. Resolution Team(s): Commercial and Marketing IT ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-10-01 11:00 America/New_York Outage Posted By: Michelle McLean Scheduled Maintenance PLANNED MAINTENANCE - Results Data Exchange (RDE) on October 1, 2026 12:00 PM through October 1, 2026 6:00 PM ETPlanned Maintenance Schedule October 1, 2026 12:00PM - 6:00PM EDT Components Genesys Cloud, GRIP (Global Results Integration Platform), LabCAT: Griffon, Pathpixx, RDE, Salesforce, Snowflake Description Maintenance Start Date and Time: 2026-10-01 12:00 America/New_York Maintenance End Date and Time: 2026-10-01 18:00 America/New_York Application(s) Impacted: RDE, Salesforce, Genesys Cloud, Snowflake, LabCAT: Griffon, Pathpixx, GRIP (Global Results Integration Platform) Maintenance Statement: The RDE data product will be upgraded to version 2026.09.28.001 For a more detailed version of release notes, please refer to the Results Data Exchange (RDE) site in Confluence or Microsoft Teams. The release will consist of near zero downtime deployments, so there will not be any impact to the RDE SLA. Group(s) Impacted: Customer Support, Reference Labs Region(s) Impacted: Global Business Impact(s): None Maintenance Team(s): IT Data Engineering Maintenance Posted By: Christopher Quick ADP Operational AirWatch Operational Alteryx Operational Anaplan Operational Avaya Telephone Software Operational AWS Large Scale Events Operational Barcode On Demand Operational Benevity Spark Operational Billtrust Operational BioRad Operational Birst Operational Bovine Reference Lab Operational Box Operational Bugzilla Operational Business Objects Operational Cameleon Operational CBS Operational Cellavision Operational Cellular Services (AT&T/Verizon) Operational CLAB Operational Clarity Operational Claude Operational Clouded Leopard Operational Concur Travel & Expenses Operational Courier/Transportation System (VCR) Operational CyberArk Operational Datadog Operational Data Integration Hub (DIH) Operational Data Warehouse Operational DataPoint Operational Diavet Operational Digital Cytology Operational Docusign Operational Einsender Operational Enrollment Platform Operational Enterprise Alert Operational Evolve Operational Faxing Operational File Shares Operational Firstwave Operational Genesys Cloud Operational GetPaid Operational GDOS Operational GRIP (Global Results Integration Platform) Operational Historical Dashboard Operational Holon (Voice Picking) Operational Horizon (VDI and Applications) Operational Humanity Operational IDEXX.com Operational IDEXX Learning Center Operational IDEXX Online Orders Operational Information Security Operational Instrument Manager Operational Interactive Intelligence (Genesys Connect) Operational Interflex Operational Intradexx/Sharepoint Operational ISL Operational IT Infrastructure Operational Japan LIMS Operational Jira Operational LabCAT: Griffon Operational Labs Instruments Operational LogicManager Operational LYNXX Operational Managed File Transfer Operational Marketing Apps Operational MDOS Operational Metasystems Operational Microsoft Office 365 Operational Microsoft Teams Calling Operational myIDEXX Operational NA Customer Facing IVR Operational NA TMS VCR Operational Network/WiFi/Power Operational NICE Workforce Management Operational Novopath Operational NuLAB Operational OMDM Operational One Scan Operational PatentSafe Operational Pathpixx Operational PCR Application Suite (PAS) Operational Philips IMS Operational Phocas Operational Powerscribe Operational Practice Intelligence Operational Proofpoint (Security Education Platform) Operational PubWeb Operational Q-Pulse Operational Q-Pulse - ANZ Operational Rally Operational RDE Operational Route Reconciliation Dashboard Operational Salesforce System Outage SAP Operational SAS Operational SecureLink Operational ServiceNow Operational Smart Service Operational Snowflake Operational Solutions Builder Operational Splunk Operational SpringCM Operational StarLIMS - ANZ Operational Strapi CMS Operational Synopsys Polaris Operational Tableau Operational Taxware Operational ThanXX (Achievers) Operational Unity Connect Operational Unity Realtime Operational VetMedStat Operational VPN Operational WebEx Operational WebPACS Operational Winlog.web Operational Workday Operational Workflow - ANZ Operational XiPay Operational Zendesk Operational Digital Courier System Operational StatusHistory