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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>YuLife Status - Incident history</title> <link>https://status.yulife.com</link> <description>YuLife</description> <pubDate>Thu, 16 Jul 2026 08:00:33 +0000</pubDate> <item> <title>yulife.com website unavailable</title> <description> Type: Incident Duration: 2 hours and 25 minutes Jul 16, 08:00:33 GMT+0 - Investigating - Our public website, [yulife.com](http://yulife.com), is currently unavailable or returning errors for some visitors. This is caused by an ongoing issue with Amazon CloudFront (AWS's content delivery network), which AWS is actively investigating. We're monitoring AWS's progress closely and will post an update as soon as the issue is resolved. Jul 16, 10:25:33 GMT+0 - Resolved - Our public website, [yulife.com](http://yulife.com), is back up and running, and visitors should be able to browse as normal. If you're still seeing an error, a hard refresh of the page should clear it. The wider AWS incident is still ongoing, and we're continuing to monitor closely to make sure there's no further impact to our services. </description> <content:encoded> <, is currently unavailable or returning errors for some visitors. This is caused by an ongoing issue with Amazon CloudFront (AWS's content delivery network), which AWS is actively investigating. We're monitoring AWS's progress closely and will post an update as soon as the issue is resolved..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>10:25:33</var> GMT+0</small><br><strong>Resolved</strong> - Our public website, [yulife.com](http://yulife.com), is back up and running, and visitors should be able to browse as normal. If you're still seeing an error, a hard refresh of the page should clear it. The wider AWS incident is still ongoing, and we're continuing to monitor closely to make sure there's no further impact to our services..</p> ]]> </content:encoded> <pubDate>Thu, 16 Jul 2026 08:00:33 +0000</pubDate> <link>https://status.yulife.com/incident/cmrnakypm002b13mowmb4wf1f</link> <guid>https://status.yulife.com/incident/cmrnakypm002b13mowmb4wf1f</guid> </item> <item> <title>Unable to access Team and Members portals</title> <description> Type: Incident Duration: 28 minutes Affected Components: Members portal, Members portal, Members portal, Team portal, Team portal, Members portal, Team portal, Team portal Jul 6, 10:49:00 GMT+0 - Identified - We have identified a problem with the Team and Members portal blocking users from accessing them. Jul 6, 11:17:00 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 28 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , </p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:49:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a problem with the Team and Members portal blocking users from accessing them..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:17:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Mon, 6 Jul 2026 10:49:00 +0000</pubDate> <link>https://status.yulife.com/incident/cmr9b0w8d180z0kmj8c7lgkmd</link> <guid>https://status.yulife.com/incident/cmr9b0w8d180z0kmj8c7lgkmd</guid> </item> <item> <title>Due to an ongoing issue in AWS us-east-1, some of the Yulife features may be such as Wearable Sync and Customer Support</title> <description> Type: Incident Duration: 2 hours and 30 minutes Affected Components: Dashboards, Rewards & partners, Mobile application, Team portal, Mobile application, Dashboards, Members portal, Members portal, Wearables & integration, Rewards & partners, Team portal, , Members portal, Team portal, Wearables & integration, Rewards & partners, Wearables & integration, , , Mobile application, Dashboards, South Africa → Japan → United Kingdom → Oct 20, 07:30:00 GMT+0 - Monitoring - We are waiting on an update from AWS and other service providers. Oct 20, 10:00:00 GMT+0 - Resolved - This incident appears to be resolved at the moment. We continue to monitor the situation with AWS us-east-1, but Yulife is fully operational. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 30 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are waiting on an update from AWS and other service providers..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident appears to be resolved at the moment. We continue to monitor the situation with AWS us-east-1, but Yulife is fully operational..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 07:30:00 +0000</pubDate> <link>https://status.yulife.com/incident/cmgywtczp071un4xqpabdphhi</link> <guid>https://status.yulife.com/incident/cmgywtczp071un4xqpabdphhi</guid> </item> <item> <title>Due to an active incident with AWS in us-east-1, our platform is affected and may not work as expected.</title> <description> Type: Incident Duration: 15 hours and 30 minutes Affected Components: , Dashboards, Team portal, Members portal, Mobile application, Rewards & partners, Wearables & integration, United States → Oct 20, 10:45:00 GMT+0 - Monitoring - All of our services are now up and running, but we are continuing to monitor the incident with AWS as it is not completely over yet. Oct 20, 07:30:00 GMT+0 - Identified - We provide updates as soon as we have updates from AWS. Oct 20, 23:00:00 GMT+0 - Resolved - This incident has been resolved. Oct 20, 09:20:31 GMT+0 - Monitoring - We are monitoring the impact on the Yulife services. Some of our platform is working however several features are fully impacted: * Emails * Background job processing, which impacts data sync jobs so you may not see the most up to date information as usual * Wearable sync </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 15 hours and 30 minutes</p> <p><strong>Affected Components:</strong> , , , , , , </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - All of our services are now up and running, but we are continuing to monitor the incident with AWS as it is not completely over yet..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We provide updates as soon as we have updates from AWS..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:20:31</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring the impact on the Yulife services. Some of our platform is working however several features are fully impacted: * Emails * Background job processing, which impacts data sync jobs so you may not see the most up to date information as usual * Wearable sync.</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 07:30:00 +0000</pubDate> <link>https://status.yulife.com/incident/cmgywmow203hqgb4nap0ah29u</link> <guid>https://status.yulife.com/incident/cmgywmow203hqgb4nap0ah29u</guid> </item> <item> <title>Emails, exports and step syncing are delayed</title> <description> Type: Incident Affected Components: Team portal, Wearables & integration, Rewards & partners, Members portal Apr 11, 10:16:41 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>10:16:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Fri, 11 Apr 2025 10:16:41 +0000</pubDate> <link>https://status.yulife.com/incident/cm9cmu4jd0050exvbixjvwlv0</link> <guid>https://status.yulife.com/incident/cm9cmu4jd0050exvbixjvwlv0</guid> </item> <item> <title>Degraded mobile app performance</title> <description> Type: Incident Duration: 32 minutes Affected Components: Mobile application, Mobile application, Mobile application, Mobile application Feb 11, 09:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 11, 10:01:50 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 32 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>10:01:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Tue, 11 Feb 2025 09:30:00 +0000</pubDate> <link>https://status.yulife.com/incident/cm70awv6j0006ls8slxod9hqx</link> <guid>https://status.yulife.com/incident/cm70awv6j0006ls8slxod9hqx</guid> </item> <item> <title>Employee Invites Disabled Temporarily</title> <description> Type: Incident Duration: 19 hours and 46 minutes Affected Components: Team portal, Team portal, Mobile application, Team portal, Team portal, Mobile application, Mobile application, Mobile application Jul 26, 10:00:00 GMT+0 - Identified - We have disabled invitations for new employees after Google has unexpectedly suspended our application verification status to access Google Fit. This is believed to be related to Google’s move from Google Fit to Health Connect. We are waiting from Google to re-approve our application. Jul 27, 05:45:32 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 19 hours and 46 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , </p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have disabled invitations for new employees after Google has unexpectedly suspended our application verification status to access Google Fit. This is believed to be related to Google’s move from Google Fit to Health Connect. We are waiting from Google to re-approve our application..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>05:45:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Fri, 26 Jul 2024 10:00:00 +0000</pubDate> <link>https://status.yulife.com/incident/clz2pbb7f308142hqoephsqc8wg</link> <guid>https://status.yulife.com/incident/clz2pbb7f308142hqoephsqc8wg</guid> </item> <item> <title>Rewards redemption unavailable</title> <description> Type: Incident Duration: 1 day, 7 hours and 4 minutes Affected Components: Rewards & partners, Rewards & partners, Rewards & partners, Rewards & partners May 5, 11:16:00 GMT+0 - Identified - Some rewards are unable to be redeemed The issue has been identified as an outage by one of our reward partners We have raised the issue with our reward partner and continue to wait for a resolution. May 6, 18:20:29 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 day, 7 hours and 4 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:16:00</var> GMT+0</small><br><strong>Identified</strong> - Some rewards are unable to be redeemed The issue has been identified as an outage by one of our reward partners We have raised the issue with our reward partner and continue to wait for a resolution..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>18:20:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Sun, 5 May 2024 11:16:00 +0000</pubDate> <link>https://status.yulife.com/incident/clvur3gja7294544doj4lqd1193</link> <guid>https://status.yulife.com/incident/clvur3gja7294544doj4lqd1193</guid> </item> <item> <title>Rewards redemption unavailable</title> <description> Type: Incident Duration: 3 hours Affected Components: Rewards & partners, Rewards & partners, Rewards & partners, Rewards & partners Mar 25, 11:00:00 GMT+0 - Investigating - We are investigating issues redeeming rewards. Mar 25, 14:00:00 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating issues redeeming rewards..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Mon, 25 Mar 2024 11:00:00 +0000</pubDate> <link>https://status.yulife.com/incident/clubd3rxg6155book5iboapc8</link> <guid>https://status.yulife.com/incident/clubd3rxg6155book5iboapc8</guid> </item> </channel> </rss>