Snapshot 28001
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
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{
"created_at": "2023-07-26T15:59:16.877-07:00",
"description": "Ability to authenticate and log into https://cloud.skydio.com.",
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{
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{
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"description": "In Skydio Cloud, management of drones, docking stations, controllers, batteries, and more. This includes ability to upload flight logs, claim devices, and user management.",
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"created_at": "2026-08-23T16:39:32.506-07:00",
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"body": "From August 21 at 12:00 PM PT to August 23 at 4:15 PM PT, some customers attempting to \"Fly Now\" via the Fleet Page saw a tooltip saying \"Run Mode Not Supported.\" This was resolved after entering and exiting Remote Flight Deck and could have delayed some manually initiated flights via Skydio Cloud. Scheduled missions were not affected.\n\nA fix has been deployed and this issue is now resolved. We are continuing to monitor system performance.",
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"created_at": "2026-08-18T15:19:38.595-07:00",
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"body": "The deployed fix corrected the issue. This incident is now resolved.",
"created_at": "2026-08-18T17:17:36.817-07:00",
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"body": "We've deployed a fix and are actively monitoring the results.",
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"body": "We've identified an issue where the height ceiling setting from the flight policy page is not applied to the vehicle automatically. Pilots should manually verify and enable the height ceiling setting in RFD before flight to ensure it's active. Site keep-in geofences are not impacted and still restrict the vehicle altitude.\n\nWe're working on a fix and will provide an update once it is resolved.",
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"created_at": "2026-08-13T10:11:08.859-07:00",
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"body": "We've been monitoring the situation, and the issue has not reoccurred.",
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"body": "From 9:49am-10:03am, we measured a spike in Skydio radios appearing to go offline for a few second before coming back online. This is a visual bug, and the radios were still performing nominally, but the offline status was erroneously reflected in the user interface. We identified and fixed the issue. We do not believe any active flights were impacted. We are continuing to monitor the situation to confirm our fix resolved the issue.",
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"name": "Degraded performance causing radios to go briefly offline",
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"body": "We have resolved an issue affecting Skydio Cloud from 1:46 PM PT to 4:54 PM PT that resulted in degraded livestream quality from drones and docks, as well as some devices in Fleet Manager incorrectly appearing offline.",
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"created_at": "2026-07-27T16:49:07.988-07:00",
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"body": "T-Mobile has announced that service has been restored. If you are still experiencing issues, please reach out.",
"created_at": "2026-07-27T21:53:08.295-07:00",
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"body": "After talking with T-Mobile, they have told us the details of the outage. This is broad outage impacting many T-Mobile connected devices, including Skydio drones. Resolving it is T-Mobile's highest priority, but we do not have an estimated time it will be fixed. We will continue posting updates here until it is resolved.\n\nStart Time: Around 4:00 p.m. ET on July 27, 2026.\nAffected Areas: Major metropolitan areas including New York City, Chicago, Los Angeles, Detroit, Minneapolis, and parts of Arizona, California, Georgia, and Utah.",
"created_at": "2026-07-27T17:24:07.076-07:00",
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"body": "T-Mobile is currently experiencing an outage that impacts a significant amount of their network which impacts Skydio customers using T-Mobile SIMs in their drone or controller. We are reaching out to T-Mobile to get more detailed information and an expected SLA.",
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