Snapshot 28118
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Privacy Policy Effective Date: 04/01/2026 This Privacy Policy describes how Lemnis (“Company,” “we,” “us,” or “our”) collects, uses, and shares Personal Information from and about visitors to our websites (including mainstay.com) (each, a “Site” and collectively, the “Sites”) and authorized users (“Users,” “you,” or “your”) of the colleges, universities, and organizations that use the Company platform (our “Partners”). Mainstay is a division of Lemnis, a nonprofit corporation. Scope of This Privacy Policy This Privacy Policy applies to our Sites, mobile features, applications, and any other interactive features or services owned or controlled by Company (collectively, the “Services”), as well as any information we collect offline and combine with data collected through the Services. Certain features described in this Privacy Policy may not be available on all Services at all times. This Privacy Policy does not govern information collected from our Partners’ students or other end users when they interact with the Services (for example, through chatbot conversations on a Partner’s website). Those interactions are governed by our Chatbot Privacy Policy or other disclosures provided at the point of interaction. This Privacy Policy explains what Personal Information we collect, how we use and share it, and your choices regarding our data practices. This Privacy Policy is incorporated into and forms part of our Terms of Use. By using the Services, you agree to the practices described in this Privacy Policy. 1. Personal Information We Collect We may collect information that identifies, relates to, describes, or could reasonably be linked to an individual or household (“Personal Information”). 1.1 Information You Provide We collect Personal Information that you voluntarily provide, including when you: Register for or use the Services Request information or a demo Sign up for communications Interact with features on our Sites This may include: Name Email address Phone number Address or zip code Account credentials Preferences or interests If you purchase services, we may also collect payment information (such as credit card or bank account information), typically processed by third-party payment providers. 1.2 Information Provided by Our Partners If you are an authorized user of a Partner, that organization may provide your Personal Information to enable your access to the Services. This may include your name, contact information, and other relevant data. 1.3 Information Collected Automatically We and our service providers may automatically collect information about how you use the Services (“Usage Information”), including: IP address or device identifier Browser type and language Pages visited and time spent Referring and exit URLs Device type and operating system Interaction patterns within the Services We may also receive approximate location information derived from your IP address. Cookies and Similar Technologies We use cookies and similar technologies to: Understand usage patterns Improve performance and functionality Remember preferences We may use analytics tools such as Google Analytics, HubSpot, or similar providers. You can control cookies through your browser settings. Depending on your location, you may also be presented with a cookie consent or preference tool. 2. How We Use Your Information We may use Personal Information to: Provide and operate the Services Process transactions or requests Communicate with you about your use of the Services Send updates, resources, or relevant information Improve and develop our Services Analyze usage and performance Ensure security and prevent fraud Comply with legal obligations We may also use aggregated or de-identified information for research, reporting, and product improvement. We do not sell Personal Information in exchange for monetary compensation. 3. How We Share Information We may share Personal Information as follows: Service Providers We share information with vendors and service providers that support our operations (such as hosting, communications, analytics, and payment processing), subject to appropriate confidentiality obligations. Organizational Affiliates We may share information with Lemnis and affiliated organizations supporting our nonprofit mission, consistent with this Privacy Policy. Legal and Administrative Reasons We may disclose information: To comply with legal obligations To respond to lawful requests To protect rights, safety, and security In connection with investigations or enforcement Business Transitions In the event of a merger, restructuring, or organizational transition, information may be transferred as part of that process, subject to applicable law. With Your Consent We may share information with third parties where you have provided consent. We may also share aggregated or de-identified information that does not identify you. 4. Analytics and Third-Party Technologies We use analytics providers and similar technologies to understand how users engage with the Services and to improve functionality. These providers may collect information over time and across websites in accordance with their own privacy policies. You may be able to opt out of certain tracking through browser settings or industry tools. Please note that opting out does not eliminate all tracking or communications. We do not currently respond to “Do Not Track” signals. 5. Mobile Use If you access the Services via a mobile device, certain information (such as device identifiers or carrier information) may be collected. You may opt in to receive text messages from Company. You can opt out at any time by replying “STOP” or following instructions in the message. Message and data rates may apply. 6. Your Rights and Choices Depending on your location, you may have rights regarding your Personal Information, including: Accessing your information Correcting inaccurate information Requesting deletion Limiting certain uses Managing Your Account You may update your account information through your account settings or by contacting us. Email Preferences You may unsubscribe from marketing communications using the link in our emails. We may still send service-related communications. Account Closure To request account deletion, contact us at privacy@mainstay.com. Some information may be retained as required by law or for legitimate business purposes. 7. Third-Party Content and Links The Services may include links to third-party websites or content. We are not responsible for the privacy practices of those third parties. 8. Security We implement administrative, technical, and physical safeguards designed to protect Personal Information. However, no system is completely secure, and we cannot guarantee absolute security. 9. International Users The Services are primarily operated in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States. 10. Additional Information for California Residents California residents may have rights under applicable law, including: The right to know what Personal Information is collected The right to request deletion The right to opt out of certain data sharing The right to non-discrimination We do not sell Personal Information for monetary compensation. However, certain sharing for analytics or advertising may be considered “sharing” under California law. To exercise your rights, contact us at privacy@mainstay.com. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will update the Effective Date and, where appropriate, provide additional notice. Your continued use of the Services after updates constitutes acceptance of the revised policy. 12. Contact Us If you have questions about this Privacy Policy, please contact us at: Email: privacy@mainstay.com Address: Lemnis 500 SW 116th Avenue, Suite 178 Beaverton, OR 97225 Mainstay converts to nonprofit and joins Lemnis’ growing portfolio of organizations dedicated to helping learners achieve academic, career and life success Book a call with us: Get a guided tour of Mainstay’s Engagement Platform Mainstay’s Engagement Platform uses Behavioral Intelligence to help businesses build meaningful relationships, optimize insights, and drive action. Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your employees and guide them toward positive results. Channels Instant support — anytime, anywhere Mainstay’s behaviorally intelligent chatbots make it easy to engage with employees on the channels they prefer to use: SMS text messaging Live chat Web chat Social media Get a guided tour of Mainstay’s Engagement Platform Mainstay’s Engagement Platform uses Behavioral Intelligence to help schools and businesses build meaningful relationships, optimize insights, and drive action. Sign up for your personalized demo to find out how Mainstay makes it easy to spark conversations with your students or employees and guide them toward positive results. Channels Instant support — anytime, anywhere Mainstay’s behaviorally intelligent chatbots make it easy to engage with students and employees on the channels they prefer to use: SMS text messaging Live chat Web chat Social media