Snapshot 29106
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.",
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"body": "We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.",
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"body": "Cisco endpoints that are:\nRegistered to the Pexip service AND have been updated to 26.9 or 26.10\nMay fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services. \nSending presentation is reported to work, and also unblocks the incoming presentation.\nWe recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate. \nPlease roll any affected systems back to 26.8 while we establish the cause.",
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"body": "Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.",
"created_at": "2026-08-21T07:35:37.907Z",
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"body": "The public SSL certificate used for the SIP services will be rotated starting 1 August 2026. The new certificate will be signed using the ISRG Root X1 Root Certificate Authority, which has been provisioning to Cisco endpoints since November 2023.\n\nFor most customers no action is needed for this change.\n\nWhich systems are affected?\nAffected systems are any service-registered or standalone Cisco devices running Cisco CE or RoomOS software that are NOT provisioned by the Pexip Service and don't have the the ISRG Root X1 certificate installed. For provisioned systems we have already uploaded the new Root CA certificates to those devices via our provisioning service.\n\nFor more information please review\nhttps://help.pexip.com/service/new.htm#2026-06-certs",
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"body": "Problem has been identified and fix implemented.",
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},
{
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"description": "Pexip Connect for Zoom Rooms enables Zoom Rooms and Zoom-registered Cisco/Poly systems to make SIP based video calls into any Microsoft Teams meetings via Pexip’s interoperability service.",
"group_id": null,
"id": "63j0lw9jh1gl",
"name": "Connect for Zoom Rooms",
"page_id": "82x34j9dyd51",
"position": 3,
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},
{
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"description": "Pexip Connect for Google Rooms enables Google Meet Hardware systems to join Microsoft Teams Microsoft Teams meetings via Pexip’s interoperability service.",
"group_id": null,
"id": "7y5l5mfqc52b",
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"status": "operational",
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}
],
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"id": "7h6g3qfprh8n",
"impact": "minor",
"impact_override": null,
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{
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{
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"name": "Connect for Microsoft Teams Meetings",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "Connect for Zoom Rooms",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-15T08:05:22.853Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-15T08:05:22.853Z",
"id": "12z0tk4qhnzd",
"incident_id": "7h6g3qfprh8n",
"status": "resolved",
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"updated_at": "2026-06-15T08:05:22.853Z",
"wants_twitter_update": false
},
{
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{
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"name": "Connect for Microsoft Teams Meetings",
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},
{
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"name": "Connect for Zoom Rooms",
"new_status": "operational",
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},
{
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"name": "Connect for Google Rooms",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the \"t8\" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.",
"created_at": "2026-05-06T11:03:31.796Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-06T11:03:31.796Z",
"id": "r2mrt5f3kdrg",
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"status": "identified",
"tweet_id": null,
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"updated_at": "2026-05-06T11:03:31.796Z",
"wants_twitter_update": false
},
{
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{
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"name": "Connect for Microsoft Teams Meetings",
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},
{
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"name": "Connect for Zoom Rooms",
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},
{
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}
],
"body": "Further explanation:\nThe unknown teams participant (in some layouts, shown as the \"t8\" participant avatar) can appear to the Video Conference (CVI) participant, when a \"Teams Consumer\" user joins the meeting. \nThe \"t8\" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant.\nThere is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.",
"created_at": "2026-05-04T10:16:56.604Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-04T10:16:56.604Z",
"id": "wkdr0350g0c6",
"incident_id": "7h6g3qfprh8n",
"status": "identified",
"tweet_id": null,
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"updated_at": "2026-05-04T10:16:56.604Z",
"wants_twitter_update": false
},
{
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{
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"name": "Connect for Microsoft Teams Meetings",
"new_status": "operational",
"old_status": "operational"
},
{
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},
{
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"name": "Connect for Google Rooms",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue can be seen on meetings where a Teams recorder bot is present. \nThe unknown participant represents a new version of the Teams recording bot.\nWe are working to block visibility of this new bot in the layout ASAP.",
"created_at": "2026-04-30T12:23:06.235Z",
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"deliver_notifications": true,
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"id": "n7ynf69gccd4",
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"tweet_id": null,
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"updated_at": "2026-04-30T12:25:02.711Z",
"wants_twitter_update": false
}
],
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"name": "Unknown participant \"t8\" can appear on a Teams CVI call when a \"Teams Consumer\" participant joins a Teams meeting.",
"page_id": "82x34j9dyd51",
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},
{
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{
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"body": "Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected.\n\nThe issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.",
"created_at": "2026-06-10T11:23:07.610Z",
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"updated_at": "2026-06-10T11:34:45.388Z",
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}
],
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"name": "One-Time Room scheduling unavailable in Outlook Add-In",
"page_id": "82x34j9dyd51",
"postmortem_body": null,
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},
{
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{
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"description": "Partner Ordering and Management Portal.\r\nhttps://portal.pexip.com",
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"name": "Partner Portal",
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"updated_at": "2026-06-30T21:10:26.734Z"
}
],
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"id": "h1cdys134mt2",
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{
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{
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"name": "Partner Portal",
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"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-05-30T12:00:10.275Z",
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"deliver_notifications": true,
"display_at": "2026-05-30T12:00:10.275Z",
"id": "cz2zz76xtz7k",
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"status": "completed",
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"updated_at": "2026-05-30T12:00:10.275Z",
"wants_twitter_update": false
},
{
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{
"code": "lnhmdmhcbhmb",
"name": "Partner Portal",
"new_status": "under_maintenance",
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-05-30T09:00:07.753Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-30T09:00:07.753Z",
"id": "x3w39pvjztkp",
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"status": "in_progress",
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"updated_at": "2026-05-30T09:00:07.753Z",
"wants_twitter_update": false
},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-05-30T08:00:11.583Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-30T08:00:11.583Z",
"id": "hpld0msc9bbk",
"incident_id": "h1cdys134mt2",
"status": "scheduled",
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"updated_at": "2026-05-30T08:00:11.583Z",
"wants_twitter_update": false
},
{
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{
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"name": "Partner Portal",
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}
],
"body": "The Operations team will perform maintenance on the Partner Portal (portal.pexip.com). During the maintenance window, Pexip Infinity License generation and activation may be temporarily unavailable. All other Partner Portal functionality will remain available and operate normally.",
"created_at": "2026-05-28T13:47:09.435Z",
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"id": "4brjffv9ll6b",
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"updated_at": "2026-05-28T13:47:09.435Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "High Priority Partner Portal Maintenance",
"page_id": "82x34j9dyd51",
"postmortem_body": null,
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"status": "completed",
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},
{
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{
"created_at": "2019-07-11T17:10:05.074Z",
"description": "Pexip Cloud Video Interoperability (CVI) enables professional SIP and H.323 video conferencing systems to join Microsoft Teams as if they were native Microsoft clients.",
"group_id": null,
"id": "n8p87w6nxnkr",
"name": "Connect for Microsoft Teams Meetings",
"page_id": "82x34j9dyd51",
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"showcase": false,
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"status": "operational",
"updated_at": "2026-08-01T09:15:07.171Z"
},
{
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"description": "Pexip Connect for Microsoft Teams Rooms enables Teams Rooms to make SIP/H.323 based video calls and join third-party meetings.",
"group_id": null,
"id": "7y5qxp6kzwqd",
"name": "Connect for Microsoft Teams Rooms (MTRs)",
"page_id": "82x34j9dyd51",
"position": 2,
"showcase": false,
"start_date": "2025-10-05T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-29T11:25:14.331Z"
},
{
"created_at": "2025-10-05T15:57:43.816Z",
"description": "Pexip Connect for Zoom Rooms enables Zoom Rooms and Zoom-registered Cisco/Poly systems to make SIP based video calls into any Microsoft Teams meetings via Pexip’s interoperability service.",
"group_id": null,
"id": "63j0lw9jh1gl",
"name": "Connect for Zoom Rooms",
"page_id": "82x34j9dyd51",
"position": 3,
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"status": "operational",
"updated_at": "2026-05-29T11:25:14.344Z"
},
{
"created_at": "2019-07-11T17:11:34.113Z",
"description": "The Pexip Google Meet interoperability solution allows third-party SIP or H.323 video conferencing devices to natively join Google Meet meetings.",
"group_id": null,
"id": "m1nxgs1tfdmn",
"name": "Connect for Google Meet Meetings",
"page_id": "82x34j9dyd51",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-01T09:15:07.272Z"
},
{
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"description": "Pexip Connect for Google Rooms enables Google Meet Hardware systems to join Microsoft Teams Microsoft Teams meetings via Pexip’s interoperability service.",
"group_id": null,
"id": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
"page_id": "82x34j9dyd51",
"position": 5,
"showcase": false,
"start_date": "2025-10-05T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-29T11:25:14.367Z"
},
{
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"description": "The Pexip Virtual Meeting Room (VMR) service enables participants to join virtual meetings via standards-based VTC systems (SIP or H.323), PSTN, or Pexip My Meeting Video soft clients.",
"group_id": null,
"id": "lk4k35484wn1",
"name": "Virtual Meeting Room (VMR) Service",
"page_id": "82x34j9dyd51",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-29T11:25:14.379Z"
}
],
"created_at": "2026-05-29T09:41:44.187Z",
"id": "5tjs9c75ylh9",
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"impact_override": null,
"incident_updates": [
{
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{
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"name": "Virtual Meeting Room (VMR) Service",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "Connect for Microsoft Teams Meetings",
"new_status": "operational",
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},
{
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"name": "Connect for Google Meet Meetings",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "Connect for Microsoft Teams Rooms (MTRs)",
"new_status": "operational",
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},
{
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"name": "Connect for Zoom Rooms",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.",
"created_at": "2026-05-29T12:52:05.743Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-29T12:52:05.743Z",
"id": "y1pf0ytd09wv",
"incident_id": "5tjs9c75ylh9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-29T12:52:05.743Z",
"wants_twitter_update": false
},
{
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{
"code": "lk4k35484wn1",
"name": "Virtual Meeting Room (VMR) Service",
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},
{
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"name": "Connect for Microsoft Teams Meetings",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m1nxgs1tfdmn",
"name": "Connect for Google Meet Meetings",
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"old_status": "operational"
},
{
"code": "7y5qxp6kzwqd",
"name": "Connect for Microsoft Teams Rooms (MTRs)",
"new_status": "operational",
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},
{
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"name": "Connect for Zoom Rooms",
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},
{
"code": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
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"old_status": "operational"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-05-29T11:33:33.011Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-29T11:33:33.011Z",
"id": "pr6fz03l4n1j",
"incident_id": "5tjs9c75ylh9",
"status": "monitoring",
"tweet_id": null,
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"updated_at": "2026-05-29T11:33:33.011Z",
"wants_twitter_update": false
},
{
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{
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"name": "Virtual Meeting Room (VMR) Service",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
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},
{
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"new_status": "operational",
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},
{
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},
{
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},
{
"code": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue.",
"created_at": "2026-05-29T11:25:14.410Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-29T11:25:14.000Z",
"id": "0n06m6kxr85r",
"incident_id": "5tjs9c75ylh9",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-29T11:45:25.516Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lk4k35484wn1",
"name": "Virtual Meeting Room (VMR) Service",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "n8p87w6nxnkr",
"name": "Connect for Microsoft Teams Meetings",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "m1nxgs1tfdmn",
"name": "Connect for Google Meet Meetings",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "7y5qxp6kzwqd",
"name": "Connect for Microsoft Teams Rooms (MTRs)",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
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"name": "Connect for Zoom Rooms",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.",
"created_at": "2026-05-29T10:05:16.698Z",
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"id": "984tvygrp303",
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"status": "investigating",
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"updated_at": "2026-05-29T10:33:11.856Z",
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},
{
"affected_components": [
{
"code": "lk4k35484wn1",
"name": "Virtual Meeting Room (VMR) Service",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "n8p87w6nxnkr",
"name": "Connect for Microsoft Teams Meetings",
"new_status": "degraded_performance",
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},
{
"code": "m1nxgs1tfdmn",
"name": "Connect for Google Meet Meetings",
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},
{
"code": "7y5qxp6kzwqd",
"name": "Connect for Microsoft Teams Rooms (MTRs)",
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},
{
"code": "63j0lw9jh1gl",
"name": "Connect for Zoom Rooms",
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},
{
"code": "7y5l5mfqc52b",
"name": "Connect for Google Rooms",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.",
"created_at": "2026-05-29T09:41:44.334Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-29T09:41:44.334Z",
"id": "g9tyhxc0g9f6",
"incident_id": "5tjs9c75ylh9",
"status": "investigating",
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"updated_at": "2026-05-29T09:41:44.334Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-05-29T11:33:33.011Z",
"name": "Teams CVI SIP Call Failures in Oregon PoP",
"page_id": "82x34j9dyd51",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-29T12:52:05.743Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/hsc87h9zy3qz",
"started_at": "2026-05-29T10:05:16.000Z",
"status": "resolved",
"updated_at": "2026-05-29T12:52:05.763Z"
}
],
"page": {
"id": "82x34j9dyd51",
"name": "Pexip Service",
"url": "https://status.pexip.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}