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Security Enterprise-grade security SOC 2 Type II certified platform with comprehensive data governance, PII protection, and granular access controls. Trusted by leading teams Key benefits Enterprise-grade toolsto build trust 01 Evals & Traces See how your Agent handles real situations before customers do, with full traces of every conversation and action. Evals See how your Agent handles real situations before customers do. Quality checks Test scenarios Live monitoring Name Description Model Updated Correct tool usage Did the Agent use the right tools to help the customer? Claude Opus 4.5 Jan 29, 2026 Tone & empathy Does the response sound like your team would say it? Claude Opus 4.5 Feb 12, 2026 Live monitoring: Quality checks Automatically reviews every conversation. Recent results (278 reviewed) Conversation Agent Check Result ticket #6746 Content Writer Correct tool usage ✓ Passed ticket #6748 Content Writer Missed details ✗ Review ticket #6739 Support Agent Tone & empathy ✓ Passed 02 Analytics Track conversations, automations, and agent performance across all your deployments. Analytics Last 30 days Conversations handled 6004503001500 Feb 24Mar 1Mar 7Mar 13Mar 19Mar 25 Total Conversations 6,380 Unique conversation threads Automations 2,756 Webhook trigger #Slack Messages 43 Messages from Slack AI Messages 15,395 Actions taken (MCP) 7,459 Agent Conversations AI Messages Actions (MCP) Support Agent 4,445 4,411 892 Customer Assistant 465 2,830 2,405 Billing Agent 272 1,183 745 Content Writer 173 64 156 Slack Assistant 135 237 79 03 Agent Governance Per-user permissions, tool allowlists, and just-in-time credentials. Governance Per-user permissions, tool allowlists, JIT credentials AGENT AGENT ACTION IN PROGRESS ActionIssue refund · $85 CustomerSarah Chen Toolstripe.refund_payment Click a ring or check to explore each governance layer 04 PII removal & data controls Remove sensitive data from being processed and customize data retention periods. Security & reporting All the toolsto build confidence 01 Evals & Traces See how your Agent handles real situations before customers do, with full traces of every conversation and action. 02 Analytics Track conversations, automations, and agent performance across all your deployments. 03 Agent Governance Per-user permissions, tool allowlists, and just-in-time credentials. 04 PII removal & data controls Remove sensitive data from being processed and customize data retention periods. Evals See how your Agent handles real situations before customers do. Quality checks Test scenarios Live monitoring Name Description Model Updated Correct tool usage Did the Agent use the right tools to help the customer? Claude Opus 4.5 Jan 29, 2026 Tone & empathy Does the response sound like your team would say it? Claude Opus 4.5 Feb 12, 2026 Live monitoring: Quality checks Automatically reviews every conversation. Recent results (278 reviewed) Conversation Agent Check Result ticket #6746 Content Writer Correct tool usage ✓ Passed ticket #6748 Content Writer Missed details ✗ Review ticket #6739 Support Agent Tone & empathy ✓ Passed Security and compliance SOC 2 No training SLAs #1 PII protection PII auto-detection and removal, plus custom retention policies (including zero-retention) #2 Agent permissions User-level permissions and Credential Management to keep Agents scoped to what they need #3 Data controls SOC 2 compliant, GDPR compliant, data de-identification, delete anytime, and guaranteed no training on your data #4 Infrastructure 99.9% uptime SLA, Choose your LLM provider, Private cloud deployment available #5 Data encryption Encryption at rest and in transit, with regular security audits and penetration testing #6 User Access Single Sign-On (SSO) with any provider and Role-based permissions (RBAC) Frequently asked questions Inkeep uses role-based access control (RBAC). Admins define exactly who can view logs and manage the platform. SSO integrations are offered for Google, Microsoft, and custom solutions, including SAML-based providers. Yes. Inkeep supports multiple projects with separate environments and team-level permissions. Custom retention policies, including zero-retention. Configure based on your compliance needs. 99.9%+ uptime SLA. Scales to hundreds of thousands of questions per month. Geo-distributed infrastructure for low latency. Content syncs every 24 hours (or on-demand via webhooks). Continuous API and UX monitoring. SOC 2 Type II certified and GDPR compliant. Annual third-party audits. Encryption at rest and in transit. Regular security audits and pen testing. No customer data used to train models. PII removal available. Choose your LLM provider (OpenAI, Azure OpenAI, Anthropic, or bring your own keys). Private deployment supported. Ask AI