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QENCODE, CORP.
PRIVACY POLICY
Last Updated August 20, 2026
Qencode, Corp. (“Qencode”, “we”, “us” or “our”) is committed to protecting your (“you” or
“your”) privacy and empowering you with this privacy policy (this “Privacy Policy”). This Privacy Policy
explains how we collect, use, disclose, and apply the information collected when you use or access online
website (https://cloud.qencode.com), products, services, or applications (collectively, the “Services”). Our
Terms of Service (the “Terms”) are expressly incorporated herein by reference and are an integral part
hereof. The Terms can be found here: https://cloud.qencode.com/qencode-terms-of-service.pdf.
By using the Services or interacting with us, you are agreeing to this Privacy Policy. Please read the
following carefully to understand how we collect, use, disclose, and maintain information that can be
used to identify you. In addition, this Privacy Policy describes your choices for use, access, and correction
of your personal information. If you do not agree to be bound by this Privacy Policy, please stop using the
Services.
Scope and Our Role. This Privacy Policy applies to personal information we handle as a controller,
meaning information about you as a visitor, prospect, account holder, or authorized user of the Services.
Where we process personal information contained in files that a business customer submits to the
Services, we do so as a processor or service provider acting on that customer's instructions, and that
customer's own privacy policy governs its collection and use of that information. If you are an end user of
a business customer's video service and have questions about how your information is used, please
contact that customer directly. Our processing of personal information on behalf of business customers is
governed by our Terms and, where applicable, a data processing agreement.
1. Changes to this Privacy Policy. We may change this Privacy Policy from time to time. Laws,
regulations, and industry standards evolve, which may make those changes necessary, or we may make
changes to our Services. We will post the changes to this page and encourage you to review this Privacy
Policy to stay informed. If we make changes that materially alter your privacy rights, we may provide
additional notice, such as via email or through the Services. If you disagree with the changes to this
Privacy Policy, you should deactivate your Services account.
2. Information We Collect and Receive. We collect your information in a variety of ways when
you interact with the Services. We collect information about you when you create an account and use the
Services and we do so in order to deliver the Services to you, to help improve your experience, and to
support our business functions. More information about the categories and sources of information is
provided below.
2.1 Information You Provided to Us. We collect information that you decide to share with
us. At times, we may require you to provide certain information in order to use certain parts of our
Services, fulfill your requests, or provide you with certain Services.
2.1.1 Registering for an Account. If you establish an account with us, we may require
you to provide your name, email address, physical address, payment information, and a password to
create your account. All payment data is stored by Stripe, Inc., our third-party payment processor, and
you should review its privacy policies.
2.1.2 Customer Content. When you use the Services, you submit video, audio, image,
subtitle, caption, and related files, together with their associated metadata, to be
transcoded, packaged, stored, streamed, analyzed, or otherwise processed
(collectively, "Customer Content"). We access and process Customer Content in
order to provide the Services to you and as otherwise permitted by the Terms, any
applicable order form, and this Privacy Policy. In the course of processing, the
Services generate technical and operational data derived from Customer Content,
including bitrate ladders, resolution, frame rate, codec and container parameters,
color and dynamic-range attributes, scene-change and transition points, complexity
and quality metrics, encoder settings, error rates, and processing telemetry
(collectively, "Technical Processing Data"). We do not use Customer Content to
build advertising or marketing profiles about you, we do not sell Customer Content,
and we do not disclose Customer Content to third parties for their own
product-development or model-training purposes. Please do not submit Customer
Content containing personal information that you do not wish us to process in
accordance with the Terms and this Privacy Policy.
2.1.3 Content Information. You also may choose to send us information about yourself
in an email containing inquiries about the Services and we use this information in order to help us
respond to your inquiry. You may also choose to submit information to us via other methods, including:
(i) in response to marketing or other communications, (ii) through social media or online forums, or (iii)
in connection with an actual or potential business relationship with us.
2.2 Information We Obtain from Others. If you choose to log in to the Services through a
social network (such as GitHub, Google, or Slack) or other third-party platform or otherwise connect your
account on a third-party platform to your account through the Services, we may collect personal
information about you from that platform or network. For example, this information may include your
username, user ID, email address and other contact information, and your affiliations. We may also
collect information about you from other publicly available sources.
2.3 Information We Automatically Collect. We automatically collect certain information
from you when you use the Services, including internet or other network activity information such as your
IP address, geolocation-related data (as described below), unique device identifiers, browsing and search
history (including content you have viewed in the Services), and Cookies (as defined below).
2.3.1 Log information. We retain information about you when you access and use the
Services. This information can include the following: Internet Protocol (“IP”) address, timestamps,
browser information, Internet Service Provider “ISP”, webpages visited, and the URL of the webpage you
visited before navigating to our Services.
2.3.2 Usage Information. We monitor user activity in connection with the Services and
may collect information about the applications and features you use, websites you visit, as well as types
and amount of the Services you use.
2.3.3 Crash and Error Information. If the Services crash or return an error, we may
collect data to determine the cause of the error using first or third party services. The crash or error
information collected may include the following: Device IP address, device name, operating system
version, application configurations(s), the time and date, and other statistics.
2.3.4 Cookies and Other Technologies. Our Services may use cookies and other
technologies (such as “pixel tags”, “web beacons”, “clear GIFs”, links in emails, JavaScript, device IDs
assigned by Google or Apple, or similar technologies) (“Cookies”) to collect information and support
certain features of our Services. Cookies allow us and third-parties to obtain information about your visits
to and use of our Services, including analyzing your visiting patterns. Although you are not required to
accept Cookies when you visit our Services, you may be unable to use all of the functionality of our
Services if your browser restricts our Cookies. We use this information to process your requests and to
deliver online and mobile advertisements, messages, and content for us and others that are specific to your
interests. The information we collect from Cookies does not identify you personally but in some cases, we
may link it to your personal information. Below, we explain the different types of Cookies that may be
used on the Services.
(i) Necessary Cookies are essential to enable your use of the Services and to identify
and prevent security risks, such as storing your session information to prevent
others from changing your password without your username and password.
(ii) Preference Cookies are used to remember your settings and preferences and to
improve your experience on our website and in using our Services. For example,
we may use these Cookies to remember your language preferences.
(iii) Session Cookies are stored only temporarily during a browsing session and are
deleted from your device when you close the browser. We use these Cookies to
support the functionality of the Services and to understand your use of the
Services —that is, which pages you visit, which links you use, and how long you
stay on each page.
(iv) Statistics Cookies help collect information about your use of the Services and
enable us to improve the way it works. These Cookies give us aggregated
information that we use to monitor the Service’s performance, count page visits,
spot technical errors, see how users reach the Services, and measure the
effectiveness of marketing (including emails).
(iii) Marketing Cookies are used to show users display advertisements across
websites. The intention is to display ads that are relevant and engaging for the
individual user and thereby more valuable for publishers and third-party
advertisers. We do not display ads for any website besides our own.
(iv) Unclassified Cookies are Cookies that we are in the process of classifying,
together with the providers of individual Cookies.
2.3.5 Analytics. We may also use Google Analytics and other service providers like
FullStory to collect information regarding visitor behavior and visitor demographics on our Services.
3. How We Use Your Information.
(a) We may use the personal information that we collect for our legitimate interests and the
limited purpose of providing the Services and related functionality and services, as described in the Terms
and in this Privacy Policy, and as permitted by applicable laws. These purposes include circumstances
where it is necessary to provide or fulfill the Services requested by or for you or where you have given us
your express consent. We may use your personal information to:
(i) Provide the information, products, and services you request;
(ii) Service your account and provide you, if you are a registered user, with effective
customer service;
(iii) Better understand your needs and interests, and provide you with a personalized
experience when you use our Services;
(iv) Contact you with special offers and other information we believe will be of
interest to you (in accordance with any privacy preferences you have expressed
to us);
(v) Contact you with information and notices related to your use of our Services;
(vi) Invite you to participate in surveys and provide feedback to us (in accordance
with any privacy preferences you have expressed to us);
(vii) Improve our products and service offerings and develop new products and
service offerings, improve our marketing and promotional efforts, and improve
the content, functionality, and usability of the Services;
(viii) Enforce our Terms;
(ix) Promote security and protect against and prevent fraud, claims, and other
liabilities;
(x) Verify the information you provide to us as well as the representations and
warranties you make to us in the Terms or on the Services;
(xi) Meet our internal and external audit obligations;
(xii) Evaluate your interest in employment and contact you regarding possible
employment with us;
(xiii) Help you, if you are one of our employees, perform your job functions and to
manage our workforce;
(xiv) Use for any other purpose for which we provide notice at the time of collection;
(xv) Operate, monitor, secure, troubleshoot, benchmark, and improve the performance,
quality, efficiency, and reliability of the Services, including our encoding,
transcoding, packaging, storage, and delivery pipelines;
(xvi) Research, develop, train, test, validate, tune, evaluate, and improve the algorithms,
encoding parameters, codecs, quality-estimation models, and machine learning
systems used in, derived from, or in support of the Services, including current and
future generations of those technologies; and
(xvii) Generate Aggregate/De-Identified Information and derive statistical insights,
benchmarks, capacity forecasts, and quality metrics.
(b) We may aggregate and/or de-identify information collected through the Services and
from other sources so that such information can no longer be linked to you or your device
(“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any
purpose, including, without limitation, for research and marketing purposes.
(c) Service Improvement, Optimization, and Machine Learning. Automated optimization
of video processing is a core function of the Services. We and our service providers use Technical
Processing Data, usage information, diagnostic data, and other information generated through operation
of the Services to research, develop, train, test, validate, and improve the algorithms, encoding
parameters, codecs, quality-estimation models, and other machine learning systems used in, derived from,
or in support of the Services, including current and future generations of those technologies. This
processing is automated, is directed at the technical characteristics of files and workloads rather than at
identifying any individual, and is carried out in reliance on our legitimate interests in operating, securing,
and improving the Services. Where Customer Content itself is used in connection with these development
and improvement activities, we use it only as necessary to deliver, evaluate, and improve the Services and
the technologies underlying them, and never to develop or improve products or services offered by third
parties.
Trained models, model weights and parameters, algorithms, statistical measures, benchmarks, and
Aggregate/De-Identified Information resulting from these activities do not identify you, are and remain
our property as between you and us, and may be used for any lawful purpose, including in connection
with products and services we may offer in the future. We do not use Customer Content to build
advertising or marketing profiles about you.
(d) We do not sell Customer Content, and we do not license, share, or otherwise make
Customer Content available to any third party for that party's own model training. If you are an enterprise
customer, the terms of your agreement with us or of an applicable data processing agreement will control
in the event of any conflict with this section.
4. How We Share and Disclose Information.
4.1 Service Providers. We provide access to or share your personal information with select
third parties who perform services on our behalf. They have access to perform these services but are
prohibited from using your personal information for other purposes. They provide a variety of services to
us, including, for example, billing, sales, marketing, product content and features, advertising, analytics,
research, customer service, data storage, security, fraud prevention, payment processing, and legal
services.
4.2 Business Partners. Sometimes we may also collaborate with other organizations and we
may share your personal information to jointly offer products and services.
4.3 Your Consent. We may share your personal information for other purposes pursuant to
your consent or with your further direction. If you access third-party services, such as Google, GitHub, or
Slack, to login to the Services, these third-party services may be able to collect your personal information,
including information about your activity on the Services, in accordance with their privacy policies.
4.4 Aggregate/De-Identified Data. From time to time, we may share
Aggregate/De-Identified Information about use of the Services, such as by publishing a report on usage
trends. The sharing of such data is unrestricted.
4.5 Legal Reasons. We may also disclose your personal information when we, in good faith,
believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also
disclose your personal information to prevent or investigate a possible crime, such as fraud or identity
theft; to protect the security of our Services; to enforce or apply our policies or other agreements; or to
protect our own rights or property or the rights, property or safety of our users or others. We will attempt
to notify our users about legal demands for their personal information when appropriate in our judgment
unless prohibited by law or court order or when the request is an emergency. We may dispute such
demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper
authority.
4.6 No Sale or Sharing of Personal Information. We do not sell your personal information
or Customer Content, and we do not share your personal information for cross-context behavioral
advertising. We do not provide Customer Content to third parties for their own product development,
model training, advertising, or marketing purposes. Our service providers and subprocessors process
information only on our documented instructions, under written contracts imposing confidentiality
obligations and appropriate technical and organizational security measures. A current list of our
subprocessors is available on request by contacting us as described in the "Contact Us" section below.
4.7 AI Assistants, Connectors, and Integrations. We make functionality available through
application programming interfaces, software development kits, and connectors, including servers
implementing the Model Context Protocol ("MCP"), which allow third-party applications and AI
assistants that you authorize to interact with your Qencode account. When you connect the Services to
such an application or assistant, information including authentication tokens, job parameters, job status,
file metadata, and the content or links you direct us to return is transmitted to that third party at your
direction. That third party's collection and use of information is governed by its own privacy policy and
terms and not by this Privacy Policy, and we encourage you to review them. We do not receive the
contents of your conversations with a third-party AI assistant except to the extent transmitted to us as
instructions or Customer Content, and we do not use information obtained through these integrations for
advertising or for the benefit of any third party. You may revoke an integration's access at any time
through your account settings or by contacting us as described in the "Contact Us" section below.
4.8 Sale, Merger, or Other Business Transfer. As we continue to develop our business, we
may buy, merge, or partner with other companies. In such transactions (including in contemplation of
such transactions), personal information may be among the transferred assets. If a portion or all of our
assets are sold or transferred to a third-party, your personal information would likely be one of the
transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable
laws, we will comply with such restrictions.
5. Your Choices.
(a) You can manage Cookies through your web browser. Most browsers will tell you how to
stop accepting new Cookies, how to be notified when you receive a new Cookie, and how to disable
existing Cookies. You can find out how to do this for your particular browser by clicking “help” on your
browser’s menu or by visiting www.allaboutcookies.org. Please note, however, that without Cookies you
may not be able to take full advantage of all our website features. In addition to the browser-based
controls, you can manage third party Cookies by visiting www.aboutads.info/choices/. To separately make
choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your
device’s app store. Alternatively, for some devices you may use your device’s platform controls in your
settings to exercise choice. Please note you must separately opt out in each browser and on each device.
Advertisements on third party websites that contain the AdChoices link may have been directed to you
based on information collected by advertising partners over time and across websites. These
advertisements provide a mechanism to opt out of the advertising partners’ use of this information for
interest-based advertising purposes.
(b) If you have registered for an account, you may access, review, and update certain
personal information that you have provided to us by logging into your account and using available
features and functionalities or by contacting us in accordance with the “Contact Us” section below.
(c) You have a choice at any time to stop us from sending you emails for marketing purposes
by following the “unsubscribe” link included in these messages. Please note that despite any indicated
email marketing preferences, we may continue to send you administrative emails regarding Qencode,
including, for example, notices of updates to our Terms or this Privacy Policy, notifications of new survey
opportunities, if we choose to provide such notices to you in this manner.
(d) If you do not provide the personal information that we need to provide the Services, we
may not be able to provide with the Services or certain functionalities. We will tell you what personal
information that you must provide in order to receive the Services.
(e) If you choose to connect to the Services through your social media account or another
third-party platform, you may be able to use your settings in your account with that platform to limit the
information we receive from it. If you revoke our ability to access information from a third-party
platform, that choice will not apply to information that we have already received from that third party.
(f) Some browsers offer a “do not track” (“DNT”) option. Since no common industry or
legal standard for DNT has been adopted by industry groups, technology companies, or regulators, we do
not respond to DNT signals. We will make efforts to continue to monitor developments around DNT
browser technology and the implementation of a standard.
(g) Choices Regarding Customer Content and Service Optimization. Automated analysis
and optimization of files processed through the Services is an inherent technical function of the Services
and cannot be separately disabled without materially degrading them. You control what you submit to the
Services, how long it is retained, and when it is deleted, and you may delete Customer Content and your
account at any time through available account controls or by contacting us in accordance with the
"Contact Us" section below. Enterprise and business customers may contact us to discuss configuration
options, retention settings, and contractual arrangements governing the processing of their Customer
Content. Where we rely on your consent for a particular processing activity, you may withdraw that
consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
6. Security. We take reasonable precautions intended to help protect your personal information that
we collect. Unfortunately, no system or online transmission of data is completely secure, and we cannot
guarantee the security of data transmitted across the Internet. If you believe that information you provided
to us is no longer secure, please notify us immediately using the contact information provided below.
7. European Residents. If you are a resident of the European Economic Area, we rely on our
legitimate interest as described in this Privacy Policy to process your personal information. Additionally,
subject to any exemptions as provided by law, you may have certain rights regarding the personal
information we maintain about you. We offer you certain choices about what personal information we
collect from you, how we use that information, and how we communicate with you. If at any time you
wish to exercise your rights, please reach out to us in accordance with the “Contact Us” section below.
7.1 Right of Access. If you ask us, we will confirm whether we are processing your personal
information and, if so, provide you with a copy of that personal information along with certain other
details. If you require additional copies, we may need to charge a reasonable fee.
7.2 Right to Rectification. If your personal information is inaccurate or incomplete, you are
entitled to ask that we correct or complete it.
7.3 Right to Erasure. You may ask us to erase your personal information in some
circumstances, such as where we no longer need it or you withdraw your consent (where applicable) and
there is no other legal basis for processing.
7.4 Right to Restrict Processing. You may ask us to restrict or ‘block’ the processing of your
personal information in certain circumstances, such as if you contest its accuracy or object to us
processing it.
7.5 Right to Data Portability. You have the right to obtain your personal information from us
that you consented to give us or that was provided to us as necessary in connection with our contract with
you, and if the processing is carried out by automated means.
7.6 Right to Object. You may ask us at any time to stop processing your personal
information, and we will do so: (a) if we are relying on a legitimate interest to process your personal
information, unless we demonstrate compelling legitimate grounds for the processing or your data is
needed to establish, exercise, or defend legal claims; or (b) we are processing your personal information
for direct marketing and, in such case, we may keep minimum information about you (for example, in a
suppression list) as necessary for our and your legitimate interest to ensure your opt out choices are
respected in the future and to comply with data protection laws.
7.7 Right to Withdraw Consent. If we rely on your consent to process your personal
information, you have the right to withdraw that consent at any time, but this will not affect any
processing of your data that has already taken place.
7.8 Right to lodge a Complaint. If you have a concern about our privacy practices, including
the way we handled your personal information, you can report it to the data protection authority that is
authorized to hear those concerns.
8. California Residents.
(a) If you are a resident of the State of California, you have certain rights afforded to you
under the California Consumer Privacy Act or the “CCPA”. When we say “Personal Information” in this
section, we mean information that identifies, relates to, describes, is reasonably capable of being
associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does
not include information that is aggregated or information that cannot be reasonably linked to you.
(b) We collect Personal Information and Non-Personal Information for the business and
commercial purposes described in the section above titled “How We Use Your Information”, and we share
Personal Information with the categories of third parties described in the section above titled “How We
Share and Disclose Information”. We do not sell (as such term is defined in the CCPA) the Personal
Information we collect (and will not sell it without providing a right to opt out).
(c) Subject to certain limitations, the CCPA provides California residents the following
rights:
(i) You have the right to request that we disclose to you the Personal Information we
collect, use, or disclose, and information about our data practices;
(ii) You have the right to request that we delete your Personal Information that we
have collected from you;
(iii) You have the right to request that we no longer sell your Personal Information to
third parties;
(iv) We will not discriminate against you for exercising any of these rights.
(d) California residents may make a request pursuant to their “right to know”, “right to
request deletion”, and/or “right to opt-out” under the CCPA by contacting us in accordance with the
“Contact Us” section below. In order to verify your request to know or delete information, we may
require you to provide us with certain information to be used solely for the purpose of verifying your
identity.
(e) Under the CCPA, you may exercise these rights yourself or you may designate an
authorized agent to make these requests on your behalf. We may request that your authorized agent have
written permission from you to make requests on your behalf and may need to verify your authorized
agent’s identity.
(f) Information Retention. We retain personal information for as long as necessary to
provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and
enforce our agreements. Customer Content is retained in accordance with the storage and retention
settings you select and with the Terms, any applicable order form, and any applicable data processing
agreement, and is deleted or rendered inaccessible following expiration of the applicable retention period.
Account and billing records are generally retained for the life of the account and for a period afterward as
required for tax, accounting, and audit purposes. Log, diagnostic, and security records are retained for a
limited period appropriate to their operational and security purpose. Technical Processing Data and
Aggregate/De-Identified Information may be retained indefinitely, as such information is not linked to
you and is used to operate, secure, analyze, and improve the Services.
(g) Security. We maintain administrative, technical, and physical safeguards designed to
protect information against unauthorized access, disclosure, alteration, and destruction. These measures
include encryption of data in transit and, where appropriate, at rest, access controls and least-privilege
permissions, network segmentation, logging and monitoring, confidentiality obligations for personnel,
and periodic review of our security practices and of our service providers. No method of transmission or
storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for
maintaining the confidentiality of your account credentials and API keys and for promptly notifying us of
any suspected unauthorized use of your account. If we become aware of a security incident affecting your
personal information, we will notify you and applicable regulators as and when required by law.
(h) Data Processing and Data Transfers. We are headquartered in the United States and rely
on service providers and infrastructure located in the United States and in other countries, and
information we process may therefore be transferred to, stored in, and accessed from jurisdictions other
than your own. Where we transfer personal information out of the European Economic Area, the United
Kingdom, or Switzerland, we rely on appropriate safeguards, including the European Commission's
Standard Contractual Clauses and the United Kingdom International Data Transfer Addendum, together
with supplementary measures where required. Where we act as a processor for a business customer, we
process personal information only on that customer's documented instructions and under a data
processing agreement incorporating the required transfer mechanisms. We engage subprocessors under
written contracts imposing data protection obligations no less protective than those to which we are
subject, and a current list of our subprocessors is available on request. You may request a copy of the
relevant transfer safeguards by contacting us in accordance with the "Contact Us" section below.
(i) European Residents. If you are located in the European Economic Area, the United
Kingdom, or Switzerland, this section applies to you and supplements the remainder of this Privacy
Policy. We act as a controller with respect to the personal information described in this Privacy Policy
that relates to you as a visitor, prospect, account holder, or authorized user of the Services. We act as a
processor with respect to personal information contained in Customer Content submitted to the Services
by a business customer, and that customer acts as the controller. In the event of a conflict between this
section and another provision of this Privacy Policy, this section controls for individuals located in these
jurisdictions.
(j) Legal Bases for Processing. We process personal information where necessary to
perform our contract with you or to take steps at your request before entering into a contract; where
necessary for our legitimate interests in operating, securing, analyzing, optimizing, and improving the
Services and the technologies underlying them, provided that those interests are not overridden by your
rights and freedoms; where necessary to comply with a legal obligation; and where you have given
consent. The optimization, development, and machine learning activities described in the section titled
"How We Use Your Information" are carried out in reliance on our legitimate interests and, where
applicable, on the documented instructions of the business customer that submitted the relevant files. That
processing is directed at technical and operational characteristics of files and workloads rather than at
identifying, profiling, or evaluating any individual. We do not engage in automated decision-making,
including profiling, that produces legal effects concerning you or similarly significantly affects you.
(k) Your Rights in the European Economic Area, United Kingdom, and Switzerland.
Subject to applicable law, you have the right to request access to your personal information, correction of
inaccurate personal information, erasure, restriction of processing, and portability, and to object to
processing carried out on the basis of our legitimate interests or for direct marketing purposes. Where
processing is based on consent, you may withdraw that consent at any time without affecting the
lawfulness of processing carried out before withdrawal. To exercise any of these rights, contact us in
accordance with the "Contact Us" section below; we may request information reasonably necessary to
verify your identity before responding. If your request relates to personal information that we process on
behalf of a business customer, we will refer the request to that customer and provide assistance as
required by our agreement with them. You also have the right to lodge a complaint with the supervisory
authority in your country of residence, place of work, or place of the alleged infringement.
(l) Nevada Residents. Nevada law permits Nevada residents to submit a request directing a
company not to sell certain covered information about them. We do not sell covered information as that
term is defined under Chapter 603A of the Nevada Revised Statutes, and we have no present plans to do
so. If you are a Nevada resident and wish to submit a request regarding the sale of your covered
information, you may contact us in accordance with the "Contact Us" section below. We may request
information reasonably necessary to verify your identity and your status as a Nevada resident.
(m) Links to Third-Party Websites and Social Media Platforms. The Services may contain
links to, or integrations with, websites, applications, platforms, and services operated by third parties,
including social media platforms, code repositories, identity providers, cloud storage and delivery
providers, and AI assistants, marketplaces, and directories that list our integrations. We do not control
those third parties, and this Privacy Policy does not apply to their collection, use, or disclosure of
information. Information that you choose to share on or through a third-party platform may be publicly
available and is governed by that platform's privacy policy and terms. We encourage you to review the
privacy policy of any third party before providing information to it. Any link we provide is offered for
convenience and does not constitute an endorsement.
(n) Children's Privacy. The Services are intended for businesses and other organizations and
are not directed to children. We do not knowingly collect personal information from children under the
age of sixteen, or under the age of thirteen in the United States, and we do not knowingly sell or share the
personal information of consumers under the age of sixteen. If you believe that a child has provided
personal information to us, please contact us in accordance with the "Contact Us" section below and we
will take reasonable steps to delete that information. Business customers are solely responsible for
ensuring that they have all necessary rights, consents, and legal bases for any Customer Content they
submit to the Services, including content depicting or relating to minors.
(o) Contact Us. If you have questions, comments, or requests regarding this Privacy Policy
or our privacy practices, or if you wish to exercise any right described above, you may contact us at:
Qencode, Corp.
Attn: Privacy
Email: [email protected]
Web: https://cloud.qencode.com
We will respond to your request within the time period required by applicable law. If you are not satisfied
with our response, you may have the right to contact your local data protection or consumer protection
authority.
9. Information Retention. We will retain personal information required to comply with privacy
requests, manage active accounts, as required by law, in order to resolve disputes, or enforce our
agreements. We will retain the personal information we process on behalf of our users as directed by
them. We may also retain copies of your personal information for disaster recovery purposes, to prevent
fraud or future abuse, or for legitimate business purposes, such as analysis of Aggregate/De-Identified
Information, account recovery, and auditing our records.
10. Data Processing and Data Transfers. Your information, including personal information, may be
transferred to – and maintained on – computers located outside of your state, province, country or other
governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we
transfer the data, including personal information, to the United States and process it there. Your consent to
this Privacy Policy followed by your submission of such information represents your agreement to that
transfer. We will take all the steps reasonably necessary to ensure that your data is treated securely and in
accordance with this Privacy Policy and no transfer of your personal information will take place to an
organization or a country unless there are adequate controls in place including the security of your
personal information and other information.
11. Links to Third-Party Websites and Social Media Platforms. The Services may provide the
ability to connect to other websites. These websites may operate independently from us and may have
their own privacy notices or policies, which we strongly suggest you review. If any linked website is not
owned or controlled by us, we are not responsible for its content, any use of the website, or the privacy
practices of the operator of the website.
12. Children’s Privacy. The Services are directed to individuals at the age of 18 and over. We do not
knowingly collect personal information from individuals under the age of 18. If we become aware of
individuals who have provided us with personal information and are under the age of 18, we will take
steps to deactivate the account and delete the personal information. If you become aware of information
from individuals under the age of 18 which has been provided to us, please contact us in accordance with
the “Contact Us” section below.
13. Contact Us. If you have any questions or concerns about our Privacy Policy, please contact us
via email at [email protected].