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Security built for the enterprise We employ best-in-class security tools and practices to ensure your data is protected at all levels. Company security Establish a secure foundation with enterprise‑grade access controls, modern authentication, and ongoing oversight. LaunchNotes combines RBAC, SSO, standards‑based auth, and continuous testing to keep teams operating with clarity and confidence. Authentication We enforce strict role‑based access control across all internal and external systems. Vulnerability scans Trusted third parties perform regular network and application vulnerability scans to identify potential weaknesses. External audits Annual independent audits review our policies and procedures, including Information Security, Third‑Party Risk Management, Business Continuity, Incident Response, and Data Privacy. Risk assessments We conduct frequent risk assessments to maintain a clear understanding of potential risks to security, availability, and privacy across our products and services. Penetration testing Continuous internal testing helps us identify, prioritize, and remediate system vulnerabilities before they become issues. SSO The industry standard for secure, centralized access across applications using a single set of credentials. SAML Supports the SAML 2.0 protocol, enabling authentication through your organization’s preferred identity provider. JWT Provides secure token‑based authentication so trusted identities can be passed between applications. Magic Links One‑click, passwordless authentication that reduces credential‑based security risks. RBAC Built‑in, role‑based permissions ensure users only access information necessary for their responsibilities. Infrastructure security Protect your data at every layer with strict privacy standards, full‑stack encryption, detailed audit logs, and continuous monitoring, so your infrastructure stays secure, compliant, and resilient. Privacy compliance Fully compliant with applicable national, regional, and industry‑specific data privacy laws. Audit logging Comprehensive audit trails capture every write operation across the platform for full accountability. Data encrytion All data is encrypted at rest (AES‑256‑GCM) and in transit (TLS 1.2+). Monitoring Continuous infrastructure and application monitoring ensures issues are identified and addressed quickly. Product security Deliver reliable performance with high availability, built‑in redundancy, white‑glove support, and a tested business‑continuity plan that keeps teams moving, even during disruptions. Redundancy Active‑active architecture provides improved recovery times and automatic failover across availability zones. Business continuity A documented and tested business continuity plan ensures operations remain stable during disruptions. Availability White‑glove support tailored to your team’s needs ensures seamless product availability. Frequently asked questions What is the LaunchNotes policy on data residency and localized security? Global organizations often have specific requirements around data residency, and the platform is built with that in mind. We primarily use AWS regions to provide high availability and localized data handling where it's needed, and our security team monitors the platform around the clock to respond to incidents immediately. That infrastructure helps you stay compliant with regional data laws while still reaching a global audience with your updates. Your product update and roadmap data is protected by the same security protocols regardless of where your team or customers are located. How is data isolated within the LaunchNotes multi-tenant architecture? A multi-tenant architecture is built for strict logical isolation between customer accounts. Your internal communication and release notes templates are stored in a way that prevents any cross-contamination with other customers' data. We enforce this separation with unique identifiers and rigorous access controls at the database level, which is a key part of our SOC 2 Type II compliance. That architecture keeps your roadmap information strictly yours and supports secure, reliable delivery for every enterprise client. Can we restrict access to our public roadmap to specific user segments? Yes, LaunchNotes offers privacy settings that let you gate your public roadmap or changelog. You can make it entirely public or restrict it to authenticated users only. That's useful if you want to share upcoming features with existing customers while keeping them hidden from competitors, and it lets you follow changelog best practices by giving transparency to the right audience. These controls give you the flexibility to manage announcements in a way that fits your competitive strategy and security needs. How does LaunchNotes handle vulnerability management and penetration testing? A proactive security posture includes regular vulnerability scans and annual third-party penetration testing, keeping the platform resilient against emerging threats. We follow a strict release process that includes security reviews for every new code deployment, so vulnerabilities get identified and patched quickly. Enterprise customers can request our security documentation to see this in detail, which is part of why teams trust LaunchNotes for secure product communication. What security measures are in place for the in-app changelog widget? The LaunchNotes in-app changelog widget is built with security as a priority. We use JWT-based token authentication to verify a user's identity before showing sensitive update content, which prevents unauthorized scraping of your public roadmap or private technical updates. The widget is also delivered over a global CDN with built-in DDoS protection. Choosing LaunchNotes over a generic Beamer alternative means your feature announcements stay as secure as the rest of your application's core infrastructure. How does the platform protect customer data used for product update email notifications? The contact information used for product update emails is treated with the highest level of sensitivity. We're fully compliant with GDPR and CCPA, so subscriber data is handled legally and ethically. Our infrastructure runs on secure AWS data centers with multiple layers of physical and digital protection. When you use LaunchNotes to reach your audience, your subscriber lists are never shared or misused, so you can focus on building great software instead of worrying about data security. Does LaunchNotes provide audit logs for the release management lifecycle? Absolutely. LaunchNotes provides comprehensive audit logs that track every action taken across your release management lifecycle, supporting both compliance and accountability. That's especially useful for large product teams that need to monitor changes to the public roadmap or edits to a feature announcement. You can see exactly when an update was made and by whom. These logs support our SOC 2 Type II standards and keep your internal communication properly documented, so administrators can review activity and confirm the integrity of the process at any time. How can I control permissions for who writes release notes within LaunchNotes? LaunchNotes uses role-based access control (RBAC) to define exactly who can write release notes and who has publishing authority, keeping your internal communication professional and accurate. For example, you might let PMs draft content from a release notes template while requiring a product marketing manager to approve the final announcement before it goes out. Managing roles this way keeps your team aligned and makes sure every piece of communication matches your brand's voice and security standards, without risking an accidental public disclosure. Does LaunchNotes support Single Sign-On (SSO) for internal product communication? Yes, LaunchNotes fully supports Single Sign-On through SAML 2.0, Okta, and Google Workspace, so your team doesn't have to manage another password. Integrating with your existing identity provider means only authorized employees can publish a new announcement or edit the roadmap, which keeps access control centralized as you scale. That security-first approach keeps your internal strategy confidential while your team collaborates freely on every launch. How does LaunchNotes ensure enterprise-grade security for our product data? Security is central to how LaunchNotes is built, designed to meet the demands of enterprise organizations. We maintain SOC 2 Type II compliance, with internal controls and data protection protocols that are audited and verified. All data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher. For teams using our in-app messaging or embedded changelog tools, secure JWT authentication makes sure only authorized users can access sensitive roadmap information, so you can communicate updates with confidence in your data's integrity and privacy. 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