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Welcome to our Trust hub Overview Akixi believe in trust and transparency, our objective is to ensure our customers data, and our information systems are secure. Furthermore, we believe in being a responsible and ethical service provider. To this end we have created this Trust Hub to provide you with a repository of documentation and information to demonstrate our commitment to you. Compliance HIPAA NHS GDPR ISO27001 Documentation Data Processing Agreement (DPA) This Data Processing Agreement reflects the parties’ agreement with respect to the Processing of Personal Data by us on behalf of you. View DPA Environmental Social and Governance Policy (ESG) Our ESG policy reflects our commitment to conducting business responsibly and transparently, while creating long-term value. View ESG Terms and Conditions These T&Cs define Akixi’s service provision, user responsibilities, data protection compliance, and acceptable usage. View T&Cs Accessibility Statement This statement acknowledges Akixi’s commitment to providing accessible and inclusive websites, and continuously improving accessibility features. View Accessibility Statement ISO27001 Certificate This certificate has been awarded to Akixi in recognition of our Information Security Management System which complies with ISO 27001:2022. View Certificate Customer Success & Service Charter This charter establishes Akixi’s standards for excellent customer service, maintaining effective communication, and adhering to its core values. View Charter Privacy Policy (Oak) This policy outlines Akixi’s practices for safeguarding user data in collaboration with Oak Innovation, ensuring compliance with data protection regulations. View Privacy Policy (Oak) Privacy Policy (Jiminny) This policy describes Akixi’s dedication to protecting user privacy through its partnership with Jiminny for call recording and transcription services. View Privacy Policy (Jiminny) Privacy Policy (Akixi) This privacy policy tells you how we look after your Personal Data and tells you about your privacy rights and how the law protects you. View Privacy Policy (Akixi) Privacy Policy (FreshWorks) This policy recognizes Akixi’s commitment to safeguarding user data within the Support Ticket Login and Reporting Service through FreshWorks. View Privacy Policy (FreshWorks) Privacy Policy (Customer Service) This policy reflects Akixi’s commitment to safeguarding customer data as part of its Customer Services solution. View Privacy Policy (Customer Service)