Snapshot 30720
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Stable for several hours, closing.",
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"body": "We managed to scale-up enough. The service should be operating normally again. We are monitoring closely to ensure it remains this way. Apologies for the disruption.",
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"body": "This incident has been resolved.",
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"body": "We are currently investigating a capacity issue affecting our clusters, causing an increased rate of speech transcription errors.",
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"body": "Our service has been slightly degraded today from ~8:40AM EST to ~12:30pm EST.\n\nSymptoms: occasional HTTP 408 (timeout) \u0026 500 (internal error) when contacting our API. These would typically result in some perceived \"slowness\" of our product for end users. Note that the overall rate of such errors remains relatively low.\n\nWe have deployed a mitigation hotfix. Since the problem is of intermittent nature, we are monitoring the situation to verify the fix over the next couple hours.\n\nApologies for the disruption.",
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"body": "(As explained in the message above, the situation resolved in under 10' with the end of our deployment).",
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"body": "We have narrowed down the issue to a networking problem between our cloud machines and the Azure cloud services we normally use for ambient transcription. However we have yet to determine the exact reason the problem started occurring, as we made no particular change that would have caused it).\n\nAs a temporary mitigation, we have switched over to a version of our app where we don't rely on the Azure service at all. Unfortunately, this comes with some limitations to the service itself:\n- only english \u0026 french are supported as the \"main\" language of the encounter\n- transcription will not work if a secondary language set up\n\nAgain, sincere apologies for the serious disruption to the service.",
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