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Scripts and page chrome removed; this is what change detection compares.
Relyance AI | Trust Center Trust Center Secure and Govern Every AI Feature Compliance Reports Resources Privacy Statement Security Whitepaper CSA CAIQv4 SOC 2 Type 2 Report ISO 27001 Certificate Pen Test Executive Report Subprocessor List Master Services Agreement Data Processing Addendum Responsible Disclosure Policy View all Monitoring Continuously monitored by Secureframe Relyance AI Security Controls View all Compliance SOC 2 Type 2 Data Privacy Framework ProcessUnity For security-related inquiries or to report a security vulnerability please email our security team at: [email protected] Monitoring Change Management Software Change Testing Software changes are tested prior to being deployed into production. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Segregation of Environments Development, staging, and production environments are segregated. Approval for System Changes System changes are approved by at least 1 independent person prior to deployment into production. Availability Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Organizational Management Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Confidentiality Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Retention of Customer Data Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies. Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Vulnerability Management Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Incident Response Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Risk Assessment Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Network Security Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Access Security Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Encryption-at-Rest Service data is encrypted-at-rest. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Communications Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Terms of Service Terms of Service or the equivalent are published or shared to external users. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users.