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Privacy Statement Updated MARCH 11, 2025 Version [2.3] Previous Version of Our Privacy Statement HERE Introduction We at Relyance Inc. (collectively, “Relyance”, “we”, “our”, or “us”) are committed to protecting your personal data. In addition to our website www.relyance.ai (the “Website”), we operate a software platform (the “Relyance Platform”) that helps companies manage and automate their privacy, compliance, and security activities. This Privacy Statement (“Statement”) will help you understand how we collect, use, and protect your personal data. For the purpose of this Statement, "personal data" has the meanings given to it in applicable data protection laws. Information on how and why we collect and process the personal data of Relyance personnel and job applicants is captured in our Employee Privacy Statement. Personal Data We Collect From You We may collect different types of personal data from you depending on how you interact with us, including when you contact us, visit our Website, use the Relyance Platform (such as the Relyance Platform’s Data Subject Request Module and associated portal), apply to work with us, or are identified as a possible customer. More Information Personal Data Types We collect the following personal data types, depending on how we engage with you: Website Visitors Information about how you use our Website and any information you include in communications you send to us. If you request a product demonstration or want to download certain resources from our Website, we will collect your name, employer and job title, email address, and phone number in order to communicate with you. Relyance Platform Users Your name, email address, job title, employer. Information about how you use the Relyance Platform. This includes your language settings, IP address, location information (country, region, city), device information (ID, type, operating system and platform type), browsing activity and login history. Any information you include in communications you send to us (including the details you submit if you use a form on the Relyance Platform). Any information that Relyance Platform users upload into the Relyance Platform in order to fulfill a data subject rights request through the Relyance Data Subject Requests Module. Third Party Data Subjects Any information you submit into Relyance’s data subject rights portal, including but not limited to your name, email address, authentication information, and location. Marketing Prospects Your name, email address, phone number, employer, and job title. Personal Data Sources In addition to receiving personal data about you directly from you, we may also receive personal data about you from other sources, including: Individuals We may collect data about you from other individuals, for example, if another Relyance Platform user or Website visitor includes information about you in a message to us or refers you to us or includes information to fulfill a data subject rights request. Your Employer Your employer may provide data about you in order for us to grant you access to our Platform, or to provide services to you. Networking Websites and Platforms We may collect data about you from social media and professional networking websites and platforms, such as LinkedIn or Twitter, in order to optimize promotion of our products and related services to you. Analytics Tools We may receive information about you that is collected via cookies, web beacons, and other software-based analytics tools. For additional information about how we use these technologies, please see the section titled “Cookies and Tracking Technologies” below. How We Use Your Personal Data We use your personal data to communicate with you, provide services to you, and to conduct necessary business operations. We do not sell your data or share it with third parties for their own business purposes. More Information How We Use Your Data We use your personal data to: Operate our Website, including by gathering your usage data to help us understand how you use the Website, so we can provide you with the best possible experience; Operate the Relyance Platform, provide related services, and develop and improve the Relyance Platform and our other services; Communicate with you, including to inform you about our products and services, respond to your communications, notify you about changes to our Website or the Relyance Platform, market the Relyance Platform and other services, or request feedback or other information from you; and Comply with applicable law, for example, to comply with a lawful government request.. Who Accesses Your Data We will not sell your personal data. We may share your data with third party vendors we engage to provide services to us, which may include data storage, operating our Website or the Relyance Platform, and providing customer support. We take steps to ensure our service providers keep your data secure and only use it to provide us services. We may share your personal data with government or law enforcement agencies as we believe necessary and appropriate to respond to a lawful order such as a subpoena or comply with other applicable law. We may also disclose your personal data to government agencies in order to protect or enforce our legal rights or protect, investigate, or deter against fraudulent, unethical, or illegal activity. Our Legal Basis for Using Your Data Relyance will only use your personal data when we have a valid legal basis to do so. Depending on the circumstance, we may rely on a number of legal bases for processing your data including: collecting your consent, fulfilling a contract with you, protecting your vital interests or those of other persons, complying with law, or fulfilling what we believe to be our legitimate interests, which we determine by taking into account your rights, freedoms, and expectations for how we will use your data. How Long We Retain Your Data We retain your data only for as long as needed for the purposes described in this Privacy Statement or as required by law, after which time it is destroyed in accordance with our data retention policies. International Data Transfers In order to operate our business we may transfer your personal data between different countries. When we do, we will ensure your data is transferred only in accordance with applicable law. We comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. We have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. We have certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/ How We Protect Your Data We are committed to securely maintaining your personal data. More Information To make sure your personal data is secure, we implement appropriate technical and organizational safeguards, including encryption and de-identification where appropriate, to protect your data against accidental loss or unauthorized access or disclosure. We choose our security measures based on the risks presented by how we use your data to offer our services. Your Privacy Rights We respect your rights to control your personal data. More Information In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, we commit to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to Judicial Arbitration and Mediation Services (JAMS), an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS-DPF dispute resolution are provided at no cost to you. In addition, in accordance with DPF, we are liable for onward transfers to third parties that process personal information in a manner inconsistent with DPF unless we were not responsible for the event that gave rise to the alleged damage. Please be aware that under specific circumstances, you may have the option to invoke binding arbitration to address unresolved complaints concerning our processing of your personal information. We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). This means the FTC can investigate our business practices and take enforcement action if they find that we are engaging in unfair or deceptive acts or practices, or unfair methods of competition. Your Rights as a California Resident If you are a California resident, you may have the right to request we: Provide details about the categories and specific personal data types we collect about you, including where we collect it, who we share it with, and how we use it; Provide you access to your personal data we have collected; and Delete the personal data we have about you. While we will not discriminate against you for exercising your privacy rights, in certain circumstances, we cannot grant your request, for example, if we’re required to retain your data to comply with law, or to enforce our legal rights. Your Rights as an European Economic Area (“EEA”) or United Kingdom Resident If you are an EEA (the European Union, Iceland, Liechtenstein and Norway) or United Kingdom resident, you have the right to: Access your personal data; Be informed about how we use your personal data and what rights you have to control your personal data, such as how you are informed in this Privacy Statement; Ask us to correct any inaccuracies in your personal data we possess; Ask us to delete your personal data in certain circumstances; Transfer your data to another service in certain circumstances; and Withdraw consent you previously gave us to use your personal data. It is important you have read and understood this Privacy Statement. If you believe we used your data in a way we have not disclosed to you, please let us know as soon as possible so we may address your concerns. You also have the right to complain to the relevant supervisory authority in the UK or your country of residence in the European Economic Area. Cookies and Tracking Technologies The Relyance platform and marketing team may use cookies and other tracking technologies. More Information WHAT IS A COOKIE? A cookie is a small file of letters and numbers that we store on your browser, device or the hard drive of your computer if you agree. Cookies contain information that is transferred to your device’s hard drive. Why do we use cookies? Cookies help us to improve our platform and to market more effectively. Cookies on our platform may be delivered in a first-party (set by our site) or third-party (set by another website) context and may also be set in association with emails you receive from us. More information on cookies is available at www.allaboutcookies.org. WHAT FUNCTIONAL COOKIES DOES OUR PLATFORM USE? We use the following types of cookies to enhance the user experience, such as remembering user preferences and settings to allow for a more personalized interaction with our platform. Cookie Name Host Cookie Purpose First orThird Party ExpiryPeriod _cfuvid .hsforms.com This cookie is used by Calendly to track users acrosssessions, optimize user experience, maintain sessionconsistency, and provide personalized services. Third Party Session _gh_sess .github.com This cookie is set by GitHub to preserve users' states across page requests. Third Party Session WHAT COOKIES AND MARKETING TRACKING TECHNOLOGIES DOES OUR PLATFORM USE? We use the following types of cookies and other tracking technology: Analytical/performance cookies: They allow us to recognise and count the number of users and to see how users move around our platform when they are using it. This helps us to improve the way our platform works, for example, by ensuring that users are finding what they are looking for easily. Cookie Name Cookie Purpose First or Third Party Expiry Period Amplitude Metrics Track user activity and behavior on the Relyance Platform to improve performance and ease of use. Third Party 365 days _ga Distinguish users. Third Party 2 years _ga<container-id> Persist session state. Third Party 2 years Amplitud e Metrics Amplitude Metrics Track user activity and behavior on the Relyance platform to improve performance and ease of use. Third Party 365 days _ga Google Analytics Distinguish users. Third Party 2 years _ga<con tainer-id > Google Analytics Persist session state. Third Party 2 years _gcl_au .relyance.ai This cookie is associated with Google Tag Manager. It is used to determine the advertisement efficiency of our platform. First Party 3 months __hssrc .relyance.ai This cookie is set by HubSpot to determine if a visitor has restarted their browser. If this cookie does not exist, HubSpot considers it a new session. First Party Session __hssc .relyance.ai This cookie is set by HubSpot to keep track of sessions and determine if HubSpot should increment the session number and timestamps in the __hstc cookie. First Party 1 hour __hstc .relyance.ai This cookie is set by HubSpot to track website visitors and contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) First Party 6 months hubspot utk .relyance.a i This cookie is set by HubSpot to keep track of a visitor’s identity. First Party 6 months _octo .github.co m This cookie is used by GitHub’s internal analytics service to distinguish unique users and clients. Third Party 1 year logged_i n .github.co m This cookie is used by GitHub to signal when a user is already logged in. Third Party 1 year Embedded Services We use embedded services from Vimeo, YouTube, and Linkedin. Vimeo and YouTube are utilized to host and display video content. The videos are embedded on our website and may utilize cookies to support video playback, remember your preferences, and maintain the security of its services. We utilize Linkedin services such as Apply with Linkedin and Linkedin Insight Tag, which may set cookies to store your consent related to the use of cookies for non-essential purposes, facilitate data center selection, uniquely identify devices accessing their services, and to market to you. The table below provides more information about cookies set by Vimeo, YouTube, and Linkedin: Cookie Name Cookie Purpose First or Third Party Expiry Period _cfuvid, _cf_bm, player_cl earance, _player Cookies set by Vimeo's embeddable player are used to enable the video to play and maintain the performance and security of its service. Third Party End of a session up to 2 years AEC, NID Cookies set by YouTube embedded players are used to enable the video to play, remember user preferences, generate analytics to track user views of videos, store the user's cookie consent, improve the user experience, remember user preferences, and provide relevant search results. Third Party Up to 6 months li_gc Linkedin sets cookies which are used to store your consent regarding the use of cookies for non-essential purposes. Third Party 6 months lidc Linkedin sets this cookie to facilitate data center selection. Third Party 1 day bcookie Linkedin sets this cookie to identify devices accessing their services and to detect abuse on their platform. Third Party 1 year We cannot control the information Vimeo or Linkedin collects or how they use it. For more details on Vimeo's data practices, see the Vimeo Cookie Policy. See additional information regarding YouTube's Privacy Policy and Privacy Guidelines. See the Linkedin Cookie Policy for additional information about their data practices. MARKETING TRACKING TECHNOLOGIES We may use email pixels that let us know if an email recipient has opened an email we have sent or if you click on our website from an ad campaign. Where applicable, consent will be obtained before including these pixels in emails sent. The table below provides more information about these cookies: Cookie Name Cookie Purpose First or Third Party Expiry Date Gong Ensure conversations are captured accurately, analyze calls, for team coaching, and to enhance the overall sales experience. Third Party N/A Outreach Determine whether an email recipient has opened an email or not. Third Party N/A Salesloft Determine whether an email recipient has opened an email or not. Third Party N/A Superhuma n Determine whether an email recipient has opened an email or not. Third Party N/A Zoom Ensure conversations are captured accurately, analyze calls, for team coaching, and to enhance the overall sales experience. Third Party N/A How can I disable cookies? We hope you are now feeling confident about what cookies can do, and how we use them to improve your experience on our site, but we know that you may want to manage your cookies from time to time so here are some tips! If you are located in the EU, by default we do not deploy cookies or tracking technologies without explicit consent. If you would like to opt in, you can do so from our cookie banner or by emailing us. You can always revoke your consent by unsubscribing. If you are located outside of the EU, you can opt out of these cookies via our cookie banner or by emailing us. Most web browsers allow some control of most cookies through the browser settings. Some devices allow you to control this via your device settings. If you choose not to receive cookies at any time, our site may not function properly and certain services may not be provided. Each browser and device is different, so check the settings menu of each browser or device to learn how to change your advertising settings/cookie preferences. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. Find out how to manage cookies on popular browsers: - Google Chrome - Microsoft Edge - Mozilla Firefox - Apple Safari - Opera To find information relating to other browsers, visit the browser developer's website. Changes to this Privacy Statement We may revise this Privacy Statement from time to time at our discretion and will post notifications of any changes to our website. We will post a notice of any proposed material changes prior to the change becoming effective. We encourage you to periodically review this Privacy Statement to stay updated on our privacy practices. How You Can Contact Us If you have any questions about this Privacy Statement or how we collect and use your personal data, or would like to exercise any of your privacy rights, please contact: Data Protection Lead Address: 1900 S. Norfolk St., Suite 350, San Mateo, CA 94403 Email: Privacy@Relyance.AI