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We protect our platform, clients, and employees through rigorous controls, smart architecture, and a deeply ingrained culture of security. Grow your business and CX capability with the confidence that you and your customer's data is safe and secure. Looking for information about privacy? See our Privacy Policy here → SOC 2 Every Influx interaction is secured by advanced cybersecurity controls, continuous monitoring and independent audits - including SOC 2 Type 1. This audit independently verifies the security, availability, and confidentiality of our client data against the AICPA Trust Services Criteria. Our security philosophy Great customer experiences start with great security. Defence in depth We layer multiple controls across our infrastructure, applications, and processes to prevent, detect, and respond to threats at every level. Secure by design Security is embedded from the ground up in everything we build, ensuring our systems are resilient and secure by default. Continuous improvement We constantly evolve our policies, tools, and training to stay ahead of emerging risks. Renardo, Team Leader, 7 yrs with Influx Secure architecture Remote-first and cloud-native by design: Influx operates as a remote-first organization, leveraging a cloud-native architecture. Our systems are configured to enforce least privilege, continuous monitoring, and automated patching. Layered security across trusted providers: We take a defence in depth approach by partnering with leading SaaS providers, each with their own independently validated security programs. All configurations are reviewed and hardened to align with our secure by design approach. Privacy by design: We operate inside your ticketing apps, collect only anonymised metrics, and never copy ticket contents or end-user data to our systems. Atika, Customer Support, 5 yrs with Influx Identity & access management Least-privilege access: Access is granted strictly based on job responsibilities and the principle of least privilege. Roles are reviewed regularly to ensure users have only the permissions necessary to perform their functions — nothing more. Strong authentication: We require multi-factor authentication (MFA) to access our systems, providing an added layer of protection. This helps ensure that only authorised users can access sensitive information. Secure by design: Access controls are architected with security built in from the ground up. Every system is designed to minimize risk exposure and enforce access boundaries by default. Lia, Delivery Manager, 9 yrs with Influx Independent testing & assurance Penetration testing: We regularly conduct independent penetration testing to identify and remediate potential vulnerabilities. These tests are performed by qualified third-party security experts to ensure objective assessment and continuous improvement of our security posture. SOC 2 audited controls: Our security controls are independently audited under the SOC 2 framework. This includes rigorous assessments of our systems, processes, and policies to ensure compliance with industry standards for security, availability, and confidentiality. Resilience and incident preparedness: We routinely test our disaster recovery (DR), business continuity (BCP), and incident response plans. These internal exercises validate our ability to respond swiftly to disruptions, minimize downtime, and protect customer data under stress conditions. Natisha, Voice of Client Director, 8 yrs with Influx Data protection & privacy Privacy isn’t an afterthought—it’s a product feature. Encryption everywhere. Sensitive data is encrypted in transit and at rest using TLS 1.2+ and AES-256. Data residency. Production data is hosted in the USA (AWS). Authorised personnel may access it from other countries under strict MFA enforcement. Deletion on demand. Clients can ask us to delete any support metrics or logs. More solutions eCommerce and Retail Startups SaaS Personal brands Mobile app support Health and Fitness Marketplace Tech Ready to try Influx? See more solutions Launch in 1 week 24/7 CX excellence in a simple month-to-month format. From single agents to full-service teams. × Let's build your team! Our solution experts are ready to answer all your questions. Book your call → Connecting... By continuing to use this site you agree to the use of cookies. For more information see our privacy policy