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UserGuiding is continuously monitoring its overall security posture. Announcements UserGuiding is now SoC2 Type2 Compliant! Published on Feb 11, 2026 UserGuiding is happy to announce that, we have been completed SoC2 Type2 audit . You can find and download the report below. Compliance Documentation of our compliance against global standards including certifications, attestations, and audit reports. Security Policies Continuous monitoring Note: If a control is passing all tests, it will be marked as green. If a control has a failed test that was not resolved within the past 7 days, it will be marked yellow. App Security Annual Penetration Tests Code Review Process Disclosure Process for Customers Employee Disclosure Process Quarterly Vulnerability Scan Software Development Life Cycle Policy Vulnerability Management Web Application Firewall Data Security Annual Access Control Review Annual Training for Developer Secure Coding Techniques Daily Database Backups Data is Encrypted at Rest Security Policies SSL/TLS Enforced System Access Control Policy Infrastructure Security Cloud Data Storage Restricted Encryption of Web-Based Admin Access Multiple Availability Zones Password Policy and Configuration Security Patches Automatically Applied Network Security Annual Performance Evaluations Denial of Public SSH Firewalls Logging/Monitoring Malware Detection Software Installed Unique Accounts Used Organization Security Acceptable Use Policy BCP/DR Tests Conducted Annually Code of Conduct Disaster Recovery Plan Incident Response Plan Incident Response Team Security Training Product Security Annual Review of Purposes Annual Risk Assessment Architectural Diagram Code Changes are Tested Databases Monitored & Alarmed Hard-Disk Encryption Messaging Queues Monitored & Alarmed MFA on Accounts Subprocessors UserGuidings list of subprocessors ClickHouse Cloud infrastructure Data location: US Amazon Web Services Cloud infrastructure and security Data location: us-east-2 CloudFlare Cloud security and networking Data location: United States OpenAI LLM api Data location: US Common Topics & Questions 1 For further inquiries about our Security & Compliance posture please visit our Help Center https://help.userguiding.com/ Privacy details UserGuiding Privacy Policy Privacy URL