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Scripts and page chrome removed; this is what change detection compares.
Storysnap | Trust Center Storysnap Trust Center Storysnap, LLC DBA Testimonial Hero & Product Hype. Storysnap creates strategic video marketing assets—including customer testimonials and product showcases—to help companies eliminate trust gaps and close deals faster. Leading technology, software, building materials, and manufacturing industries leverage video content from Storysnap’s portfolio (Testimonial Hero and Product Hype) across their entire go-to-market strategies. Storysnap takes the privilege of working with both its clients and its client's customers seriously and is creating a robust security posture to protect everyone. Resources & Subscribe Monitoring Continuously monitored by Secureframe Compliance SOC 2 In progress | Service Organization Controls (SOC 2) (Type II) trust services principles GDPR In progress | Protect the personal data and privacy of EU citizens for transactions that occur within EU member states Subprocessors AWS Cloud computing and infrastructure services. Adobe Creative software suite for design, video, and documents. Airtable Visual database and spreadsheet hybrid tool. Anthropic AI company (creators of Claude large language models). AssemblyAI AI-powered speech-to-text API. Bubble No-code platform for building web applications. Cloudflare Web infrastructure, security, and DNS provider. Customer.io Automated email marketing platform. Dashlane Password management tool. View all Subscribe to Updates To gain access to our restricted compliance policies or subscribe to updates: Please click the "Request all documents" button in the Resources section immediately below and accept the standard clickwrap NDA. Then you will be granted access to our documentation and automatically subscribed to receive email notifications for any future changes to our Resources or authorized Subprocessors. Resources Privacy Policy Details on how we collect and use information Terms of Service Storysnap's terms for its website. Main Services Agreement Agreement setting the terms between Storysnap and its clients. Information Security Policy Core governance policy detailing organizational security baselines, logical access controls, and cloud architecture responsibilities. Data Retention & Disposal Policy Guidelines for the secure retention, lifecycle management, and logical disposal of Client Assets in accordance with GDPR Processor obligations. Business Continuity & Disaster Recovery Executive overview of Storysnap’s cloud-native BCDR strategy, detailing our recovery objectives (RPO/RTO), data redundancy measures, and vendor infrastructure carve-outs in alignment with SOC 2 CC7.5. Security Incident Response Plan High-level summary of Storysnap’s Incident Response lifecycle, detailing our Security Response Team (SRT) operations, containment procedures, and statutory breach notification SLAs under GDPR Article 33. Monitoring Change Management Segregation of Environments Development, staging, and production environments are segregated. Software Change Testing Software changes are tested prior to being deployed into production. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Approval for System Changes System changes are approved by at least 1 independent person prior to deployment into production. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Availability Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Organizational Management Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Confidentiality Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Access to Customer Data is Restricted Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Retention of Customer Data Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Vulnerability Scanning Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis. Incident Response Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Risk Assessment Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Network Security Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Access Security Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Encryption-at-Rest Service data is encrypted-at-rest. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information Communications Terms of Service Terms of Service or the equivalent are published or shared to external users. Communication of Critical Information Critical information is communicated to external parties, as applicable. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.