Snapshot 32002
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59-04:00",
"months": [
{
"incidents": [],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "1cvj1lbb0dww",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Course Evaluations \u0026 Surveys Ongoing service European region",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:51\u003c/var\u003e - \u003cvar data-var='time'\u003e05:26\u003c/var\u003e EDT"
},
{
"code": "f0qgknqg518m",
"impact": "minor",
"message": "The recent issue affecting Planning \u0026amp; Self-Study services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team.\n\nThank you for your patience, understanding, and continued support.",
"name": "Planning \u0026 Self-Study Ongoing Service Investigation",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:41\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e EDT"
},
{
"code": "k60p5048z28l",
"impact": "minor",
"message": "The recent issue affecting Facutly Success RPT services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team.\n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:52\u003c/var\u003e - \u003cvar data-var='time'\u003e16:41\u003c/var\u003e EDT"
},
{
"code": "jh8w5cxdt9k1",
"impact": "major",
"message": "The recent issue affecting Facutly Success RPT services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Update: Issue Identified Regarding Service Outage to Faculty Success RPT",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e - \u003cvar data-var='time'\u003e16:59\u003c/var\u003e EDT"
},
{
"code": "jjq1f637txpz",
"impact": "none",
"message": "The recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:01\u003c/var\u003e - \u003cvar data-var='time'\u003e12:50\u003c/var\u003e EDT"
},
{
"code": "75cn57l2mf4d",
"impact": "major",
"message": "The recent issue affecting Course Evaluations \u0026amp; Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team.\n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:24\u003c/var\u003e - \u003cvar data-var='time'\u003e12:58\u003c/var\u003e EDT"
},
{
"code": "r77w00bmj37g",
"impact": "major",
"message": "The recent issue affecting Faculty Success Career Pathways has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of these services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Should you require further information or assistance, please reach out to our support team.\n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:59\u003c/var\u003e - \u003cvar data-var='time'\u003e09:44\u003c/var\u003e EDT"
},
{
"code": "783nv6gtclgn",
"impact": "major",
"message": "The recent issue affecting Course Evaluations \u0026amp; Surveys services in our Europe region has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption in our European region investigation",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e07:06\u003c/var\u003e - \u003cvar data-var='time'\u003e08:41\u003c/var\u003e EDT"
},
{
"code": "3sbtpm11xwkf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Watermark Trust Center ongoing service interruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:57\u003c/var\u003e - \u003cvar data-var='time'\u003e16:06\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "dhfpsn705w9q",
"impact": "major",
"message": "The recent issue affecting Course Evaluations \u0026amp; Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption investigation",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e - \u003cvar data-var='time'\u003e13:57\u003c/var\u003e EDT"
},
{
"code": "m7fk7q11cgd2",
"impact": "minor",
"message": "The recent issue affecting Student Learning \u0026amp; Licensure services has been resolved and the case is now officially closed. After testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken steps to address the immediate issue, and also planned additional improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team.\n\nThank you for your patience, understanding, and continued support.",
"name": "Student Learning \u0026 Licensure Ongoing Service Interruption Investigation",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e EDT"
},
{
"code": "h689j2rc5j20",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Planning \u0026 Self Study Ongoing Service Investigation",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:21\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:48\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-07-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "t79y2q414xz5",
"impact": "minor",
"message": "The recent issue that caused some clients in our Australia region to experience intermittent slowness or errors with Course Evaluations \u0026amp; Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption in our Australia region investigation",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e05:14\u003c/var\u003e - \u003cvar data-var='time'\u003e06:59\u003c/var\u003e EDT"
},
{
"code": "759zdt4lp3kp",
"impact": "minor",
"message": "The recent issue that caused some clients in our Australia region to experience intermittent slowness or errors with Course Evaluations \u0026amp; Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption in our Australia region investigation",
"timestamp": "Jul \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e21:48\u003c/var\u003e - \u003cvar data-var='time'\u003e22:29\u003c/var\u003e EDT"
},
{
"code": "3vplmzb49269",
"impact": "none",
"message": "The Watermark Student App is now fully available for download from the Apple App Store. New downloads can now be initiated and completed as expected.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support",
"name": "SS\u0026E Apple App Store Download issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:32\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e EDT"
},
{
"code": "46vt86k89xfv",
"impact": "minor",
"message": "The recent issue that caused some clients to experience intermittent slowness or errors with Course Evaluations \u0026amp; Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys degraded service investigation",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:20\u003c/var\u003e - \u003cvar data-var='time'\u003e21:39\u003c/var\u003e EDT"
},
{
"code": "rlq75vxnm003",
"impact": "minor",
"message": "The recent issue that caused some clients to experience intermittent slowness or errors with Course Evaluations \u0026amp; Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys degraded service investigation",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:53\u003c/var\u003e - \u003cvar data-var='time'\u003e14:56\u003c/var\u003e EDT"
},
{
"code": "w0m6vs2wlnvz",
"impact": "maintenance",
"message": "Maintenance Complete — July 8\nAll scheduled maintenance windows have been completed successfully. The platform is fully operational.\nIf you are experiencing any unexpected issues, please contact support.",
"name": "[Scheduled] CE\u0026S Scheduled Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:01\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e EDT"
},
{
"code": "kgv2zrr66rhv",
"impact": "maintenance",
"message": "Maintenance Complete — July 7 | Next Window: July 8\nTonight's scheduled maintenance has been completed successfully.\nOur final maintenance window begins Wednesday, July 8 at 1:00 PM ET and is expected to conclude by 7:00 PM ET.\nNot all customers will be affected by every window. If you are experiencing any unexpected issues, please contact support.",
"name": "[Scheduled] CE\u0026S Scheduled Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:03\u003c/var\u003e EDT"
},
{
"code": "2kczsq171fy1",
"impact": "maintenance",
"message": "Maintenance Complete — July 5-6 | Next Timeframe: July 7\nTonight's scheduled maintenance has been completed.\nOur next maintenance timeframe begins Tuesday, July 7 at 7:00 PM ET and is expected to conclude by 3:00 AM ET Wednesday morning.\nNot all customers will be affected by every timeframe. If you are experiencing any unexpected issues, please contact support.",
"name": "[Scheduled] CE\u0026S Scheduled Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e21:05\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e03:05\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "kbk9q5mvpv98",
"impact": "major",
"message": "The recent issue affecting Facutly Success Full Text Search Function has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Issue Identified Regarding Service Outage to Faculty Success Full Text Search Function",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:17\u003c/var\u003e - \u003cvar data-var='time'\u003e17:40\u003c/var\u003e EDT"
},
{
"code": "42j7hsg10xsz",
"impact": "minor",
"message": "The recent PDF Export Issues affecting Planning \u0026amp; Self Study have been fully resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps not only to address the immediate issue but also to implement improvements to prevent future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Planning \u0026 Self Study PDF Export Issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:14\u003c/var\u003e - \u003cvar data-var='time'\u003e12:44\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "66bhrn6bbvrm",
"impact": "none",
"message": "Canvas service has been restored by Instructure, and Canvas integrations within Watermark products are operating normally. Watermark products were not impacted by this incident. For Canvas-specific questions, please refer to your institutional resources or the Instructure Status page: https://status.instructure.com/",
"name": "Instructure Canvas Outage",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e18:15\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e EDT"
},
{
"code": "qhjm3jdhdy6m",
"impact": "none",
"message": "Watermark Insights is aware of the recent security incident reported by Instructure. As a Pro-Tier partner with multiple certified integrations, we take this situation with the utmost seriousness.\n\nCurrent Status and Actions\nWhile there is no known misuse by, or impact to, the API keys between Watermark and Canvas, out of an abundance of caution, Watermark encourages customers to rotate their API keys as a precautionary step.\n\nAt this time, we have not identified any compromise of Watermark systems. \nNext Steps for Customers\nMonitor Official Channels: We recommend monitoring the Instructure Status page for direct updates from the provider. Watermark updates will be made to the Watermark Status page - https://status.instructure.com\n\nWe are committed to transparency and will provide updates as more information becomes available from Instructure or through our own investigations.\n\nWe value your trust and are working diligently to ensure the continued integrity of your academic data.",
"name": "Instructure Security Incident",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:52\u003c/var\u003e - \u003cvar data-var='time'\u003e17:52\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-04-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "rcp3z8mh1ql4",
"impact": "major",
"message": "The recent interruption affecting Taskstream LAT services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Taskstream LAT ongoing service interruption investigation",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:47\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "n23mwc6jv6fw",
"impact": "major",
"message": "The recent interruption affecting LiveText services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "LiveText Ongoing Service Investigation",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - \u003cvar data-var='time'\u003e17:54\u003c/var\u003e EDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "dfg77s28szs4",
"impact": "major",
"message": "The recent issue affecting Navigator authentication services with Faculty Success has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:23\u003c/var\u003e - \u003cvar data-var='time'\u003e09:46\u003c/var\u003e EST"
},
{
"code": "4cb02tml9673",
"impact": "none",
"message": "The disruption involving the Watermark Support Potal has been resolved. \nWe apologize for any inconvience.",
"name": "Service disruption with Support Portal",
"timestamp": "Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e EST"
},
{
"code": "4n3b2xhdmh2r",
"impact": "major",
"message": "The recent issue affecting Course Evaluations \u0026amp; Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption investigation",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e22:34\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:12\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-01-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "8psyslhkgtl2",
"impact": "minor",
"message": "The recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e - \u003cvar data-var='time'\u003e16:20\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "88bvm04vm03l",
"impact": "major",
"message": "The recent interruption affecting Tk20 services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Issue identified regarding service interruption to Tk20",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - \u003cvar data-var='time'\u003e11:29\u003c/var\u003e EST"
},
{
"code": "kkwwrg2pynv1",
"impact": "none",
"message": "The recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e07:17\u003c/var\u003e - \u003cvar data-var='time'\u003e08:05\u003c/var\u003e EST"
},
{
"code": "9pqbj18881dq",
"impact": "minor",
"message": "The recent issue affecting Outcomes Assessment Projects services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Issue Identified Regarding Service Outage to Outcomes Assessment Projects",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:21\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e EST"
},
{
"code": "nhkvcqrpqc9s",
"impact": "minor",
"message": "The recent issue affecting Shibboleth access in Course Evaluations \u0026amp; Surveys services has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption investigation",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:58\u003c/var\u003e - \u003cvar data-var='time'\u003e09:29\u003c/var\u003e EST"
},
{
"code": "1tfx3pfcv21l",
"impact": "minor",
"message": "The recent issue affecting Faculty Success services, Promotion and Tenure module has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Faculty Success ongoing service investigation",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:01\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "0q4qr503vlqc",
"impact": "minor",
"message": "The recent issue affecting Course Evaluations \u0026amp; Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption investigation",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:06\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e EST"
},
{
"code": "qcbnj9cq7rbq",
"impact": "minor",
"message": "The recent issue affecting Course Evaluations \u0026amp; Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services.\n\nWe understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences.\n\nShould you require further information or assistance, please reach out to our support team. \n\nThank you for your patience, understanding, and continued support.",
"name": "Course Evaluations \u0026 Surveys Ongoing service interruption investigation",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e - \u003cvar data-var='time'\u003e11:59\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}