Snapshot 32845
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-02T09:38:53Z",
"id": "01M3XZP76RZPJMR2S2N0QQRD29",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-02T12:00:33Z",
"display_at": "2026-10-02T12:00:33Z",
"id": "01M3Y7SMDJ9328QZMPTRN9XWC1",
"incident_id": "01M3XZP76RZPJMR2S2N0QQRD29",
"status": "resolved",
"updated_at": "2026-10-02T12:00:33Z"
},
{
"body": "Our upstream provider for SMS to Sweden mitigated the impact and we are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-02T10:55:04Z",
"display_at": "2026-10-02T10:55:04Z",
"id": "01M3Y41PZ2AREE6SA4X3V81XMD",
"incident_id": "01M3XZP76RZPJMR2S2N0QQRD29",
"status": "monitoring",
"updated_at": "2026-10-02T10:55:04Z"
},
{
"body": "We’ve detected an issue affecting **SMS routing to Sweden**, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-02T09:38:53Z",
"display_at": "2026-10-02T09:38:53Z",
"id": "01M3XZP76RP3RJ24X0RKVWC8G0",
"incident_id": "01M3XZP76RZPJMR2S2N0QQRD29",
"status": "investigating",
"updated_at": "2026-10-02T09:38:53Z"
}
],
"name": "SMS Routing to Sweden degraded",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-02T12:00:33Z",
"status": "resolved",
"updated_at": "2026-10-02T12:00:33Z"
},
{
"created_at": "2026-10-01T10:19:43Z",
"id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues.\n\nThank you for your patience and cooperation while we worked to address the issue.",
"created_at": "2026-10-01T12:21:43Z",
"display_at": "2026-10-01T12:21:43Z",
"id": "01M3VPKMXSA0X873WXSMPQG9H5",
"incident_id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"status": "resolved",
"updated_at": "2026-10-01T12:21:43Z"
},
{
"body": "We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we make progress toward resolving the issue.",
"created_at": "2026-10-01T12:17:13Z",
"display_at": "2026-10-01T12:17:13Z",
"id": "01M3VPBE05JBXWJFMPPR75ERTD",
"incident_id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"status": "identified",
"updated_at": "2026-10-01T12:17:13Z"
},
{
"body": "We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-01T10:19:44Z",
"display_at": "2026-10-01T10:19:43Z",
"id": "01M3VFM9E9PAXDE7RHSFFXVKHB",
"incident_id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"status": "investigating",
"updated_at": "2026-10-01T10:19:44Z"
}
],
"name": "SMS Soft Bounces",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-01T12:21:43Z",
"status": "resolved",
"updated_at": "2026-10-01T12:21:43Z"
},
{
"created_at": "2026-09-25T14:42:22Z",
"id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-25T14:57:36Z",
"display_at": "2026-09-25T14:57:36Z",
"id": "01M3CH4RSK7AHBVDCWP6YNJCG2",
"incident_id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"status": "resolved",
"updated_at": "2026-09-25T14:57:36Z"
},
{
"body": "We have identified the cause of the issue affecting push notifications. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-09-25T14:49:21Z",
"display_at": "2026-09-25T14:49:21Z",
"id": "01M3CGNNAE40V5182D1GQS7YVA",
"incident_id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"status": "identified",
"updated_at": "2026-09-25T14:49:21Z"
},
{
"body": "We’ve detected an issue affecting **push notifications**, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-25T14:42:22Z",
"display_at": "2026-09-25T14:42:22Z",
"id": "01M3CG8WVKMVJPP5VM8PHFC5X3",
"incident_id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"status": "investigating",
"updated_at": "2026-09-25T14:42:22Z"
}
],
"name": "Issue with push notifications in conversation mobile app",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-25T14:57:36Z",
"status": "resolved",
"updated_at": "2026-09-25T14:57:36Z"
},
{
"created_at": "2026-09-25T06:32:48Z",
"id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-25T06:59:25Z",
"display_at": "2026-09-25T06:59:25Z",
"id": "01M3BNS65ENDBM3SPG2S9RD27K",
"incident_id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"status": "resolved",
"updated_at": "2026-09-25T06:59:25Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\nClients may have observed a small delay of email deliveries during this time.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-25T06:42:53Z",
"display_at": "2026-09-25T06:42:53Z",
"id": "01M3BMTXX84Q6RHGM6G7Q1JKCG",
"incident_id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"status": "monitoring",
"updated_at": "2026-09-25T06:42:53Z"
},
{
"body": "We’ve detected an issue affecting transactional emails, marketing emails, contacts services and events, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-25T06:32:48Z",
"display_at": "2026-09-25T06:32:48Z",
"id": "01M3BM8EM5YF4XSBZZYJZEKN8Y",
"incident_id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"status": "investigating",
"updated_at": "2026-09-25T06:32:48Z"
}
],
"name": "Multiple services are impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-25T06:59:25Z",
"status": "resolved",
"updated_at": "2026-09-25T06:59:25Z"
},
{
"created_at": "2026-09-21T09:44:11Z",
"id": "01M31NM197SCPE2J59Y83J4RR2",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-21T12:12:44Z",
"display_at": "2026-09-21T12:12:44Z",
"id": "01M31Y40PSEZ0QS3QZB153GKQA",
"incident_id": "01M31NM197SCPE2J59Y83J4RR2",
"status": "resolved",
"updated_at": "2026-09-21T12:12:44Z"
},
{
"body": "Phone services have been restored, and Conversations are currently processing. Email processing has also resumed.\n\nDue to the large volume of emails queued during the issue, processing will take some time. We are continuing to work through the backlog and are monitoring the services as well.",
"created_at": "2026-09-21T10:16:23Z",
"display_at": "2026-09-21T10:16:23Z",
"id": "01M31QEZGQEZT9A2ZPAGKBJH7C",
"incident_id": "01M31NM197SCPE2J59Y83J4RR2",
"status": "monitoring",
"updated_at": "2026-09-21T10:16:23Z"
},
{
"body": "We have identified issue effecting our Phone and Conversations service. Some phone call history data is not complete, will be refilled soon\n\nGmail and Outlook conversations emails are currently delayed or not delivered, both for incoming and outgoing messages.\n\nThis issue affects all users of Phone and Conversations.\n\nOur teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.",
"created_at": "2026-09-21T09:44:11Z",
"display_at": "2026-09-21T09:44:11Z",
"id": "01M31NM197F8ZX2Q2N0KSM37YC",
"incident_id": "01M31NM197SCPE2J59Y83J4RR2",
"status": "investigating",
"updated_at": "2026-09-21T09:44:11Z"
}
],
"name": "Issue with Phone and Conversations",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-21T12:12:44Z",
"status": "resolved",
"updated_at": "2026-09-21T12:12:44Z"
},
{
"created_at": "2026-09-20T15:02:13Z",
"id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-20T15:15:43Z",
"display_at": "2026-09-20T15:15:43Z",
"id": "01M2ZP6BYTPP6HVP273MVB44NP",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "resolved",
"updated_at": "2026-09-20T15:15:43Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-20T15:15:02Z",
"display_at": "2026-09-20T15:15:02Z",
"id": "01M2ZP53Q77XAKSSFVKTCNXHWG",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "monitoring",
"updated_at": "2026-09-20T15:15:02Z"
},
{
"body": "We have identified the cause of the issue affecting the Transactional Platform Frontend. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-09-20T15:11:42Z",
"display_at": "2026-09-20T15:11:42Z",
"id": "01M2ZNZ02NV3F002JWPNCDC4M0",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "identified",
"updated_at": "2026-09-20T15:11:42Z"
},
{
"body": "We’ve detected an issue affecting the Transactional Platform Frontend, and as a result, some customers may be experiencing disruptions while checking the Transactional Email Logs and Statistics. Please be informed that only the frontend view is impacted; the underlying Transactional Email Sending continues to operate as expected.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-20T15:02:13Z",
"display_at": "2026-09-20T15:02:13Z",
"id": "01M2ZNDN5DNP2B9ANGFNHQEP29",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "investigating",
"updated_at": "2026-09-20T15:02:13Z"
}
],
"name": "Issue with the Transactional Platform Frontend",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-20T15:15:43Z",
"status": "resolved",
"updated_at": "2026-09-20T15:15:43Z"
},
{
"created_at": "2026-09-19T12:51:06Z",
"id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-19T13:30:03Z",
"display_at": "2026-09-19T13:30:03Z",
"id": "01M2WXR57MBGP1T224Q3T56KD1",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "resolved",
"updated_at": "2026-09-19T13:30:03Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-19T13:25:52Z",
"display_at": "2026-09-19T13:25:52Z",
"id": "01M2WXGFXXTWRR3B5ZKWW3YC27",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "monitoring",
"updated_at": "2026-09-19T13:25:52Z"
},
{
"body": "We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact.\n\nWe will continue to monitor the situation closely and share further updates as we make progress toward resolution.",
"created_at": "2026-09-19T13:15:52Z",
"display_at": "2026-09-19T13:15:52Z",
"id": "01M2WWY5XMSY2RTQNTYQ8WTV91",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "identified",
"updated_at": "2026-09-19T13:15:52Z"
},
{
"body": "We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-19T12:51:06Z",
"display_at": "2026-09-19T12:51:06Z",
"id": "01M2WVGVE76MNHGX9DMCJYTJ37",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "investigating",
"updated_at": "2026-09-19T12:51:06Z"
}
],
"name": "Issues with Contacts and Imports services",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-19T13:30:03Z",
"status": "resolved",
"updated_at": "2026-09-19T13:30:03Z"
},
{
"created_at": "2026-09-17T09:20:27Z",
"id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-17T11:00:44Z",
"display_at": "2026-09-17T11:00:44Z",
"id": "01M2QGDAQ9AYC1B1ZPJS9E9VM3",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "resolved",
"updated_at": "2026-09-17T11:00:44Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-17T10:50:10Z",
"display_at": "2026-09-17T10:50:10Z",
"id": "01M2QFSYPCGGN1A0AX8T10B5T2",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "monitoring",
"updated_at": "2026-09-17T10:50:10Z"
},
{
"body": "Our team continues to work on implementing the fix for the identified issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails.\n\nWe are actively monitoring the situation and working to restore full functionality as quickly as possible.\n\nWe will continue to provide updates as we make further progress.",
"created_at": "2026-09-17T09:57:28Z",
"display_at": "2026-09-17T09:57:28Z",
"id": "01M2QCSEY0HWGJF0WB9YFXK1QE",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "identified",
"updated_at": "2026-09-17T09:57:28Z"
},
{
"body": "We have identified the cause of the issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails.\n\nOur team is currently working on implementing a fix to restore the affected services and mitigate the impact.\n\nWe will continue to provide updates as we make progress toward full resolution.",
"created_at": "2026-09-17T09:27:25Z",
"display_at": "2026-09-17T09:27:25Z",
"id": "01M2QB2E0XFF17ZARVF8AKARGH",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "identified",
"updated_at": "2026-09-17T09:27:25Z"
},
{
"body": "We’ve detected an issue affecting Transactional Email delivery and Redirection links for both Marketing Email Campaigns and Transactional Emails. As a result, some customers may be experiencing disruptions when using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologise for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-17T09:20:27Z",
"display_at": "2026-09-17T09:20:27Z",
"id": "01M2QANPBV24JEWYNHRVM686JF",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "investigating",
"updated_at": "2026-09-17T09:20:27Z"
}
],
"name": "Multiple Services are Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-17T11:00:44Z",
"status": "resolved",
"updated_at": "2026-09-17T11:00:45Z"
},
{
"created_at": "2026-09-17T09:32:42Z",
"id": "01M2QBC4EZ24ZACW6SWQYVW8N3",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are safe. A post-mortem has been published.",
"created_at": "2026-09-17T09:32:42Z",
"display_at": "2026-09-14T21:00:00Z",
"id": "01M2QBC4EZ1YCMKEMVY1QQYTMM",
"incident_id": "01M2QBC4EZ24ZACW6SWQYVW8N3",
"status": "resolved",
"updated_at": "2026-09-17T09:32:42Z"
}
],
"name": "Security Incident - ClickFix",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-14T21:00:00Z",
"status": "resolved",
"updated_at": "2026-09-17T12:10:46Z"
},
{
"created_at": "2026-09-10T10:29:50Z",
"id": "01M25DVPHT35PH8F071Y9Z15FP",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-10T10:50:51Z",
"display_at": "2026-09-10T10:50:51Z",
"id": "01M25F26JQNQ5HCK3RW3DJ5MWF",
"incident_id": "01M25DVPHT35PH8F071Y9Z15FP",
"status": "resolved",
"updated_at": "2026-09-10T10:50:51Z"
},
{
"body": "We’ve have an issue impacting SSO and SAML login , and as a result, some customers may be experiencing disruptions while using it.\nOur team is actively investigating the issue and working to resolve the issue as quickly as possible.\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-10T10:29:50Z",
"display_at": "2026-09-10T10:29:50Z",
"id": "01M25DVPHTXECQA3073YXXTRGJ",
"incident_id": "01M25DVPHT35PH8F071Y9Z15FP",
"status": "investigating",
"updated_at": "2026-09-10T10:29:50Z"
}
],
"name": "SSO and SAML login not available",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-10T10:50:51Z",
"status": "resolved",
"updated_at": "2026-09-10T10:50:51Z"
},
{
"created_at": "2026-09-10T17:46:23Z",
"id": "01M266V1CZKJQNGZRNEGFD5CQE",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-10T17:46:23Z",
"display_at": "2026-09-10T08:30:00Z",
"id": "01M266V1CZ02RYH4F5BB2DR61A",
"incident_id": "01M266V1CZKJQNGZRNEGFD5CQE",
"status": "resolved",
"updated_at": "2026-09-10T17:46:23Z"
}
],
"name": "Attacker gained access to client accounts",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-10T08:30:00Z",
"status": "resolved",
"updated_at": "2026-09-10T18:17:56Z"
},
{
"created_at": "2026-09-08T16:31:21Z",
"id": "01M20XR7HYQ7MXTH66R44ZJ31X",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-08T19:35:26Z",
"display_at": "2026-09-08T19:35:26Z",
"id": "01M21899PNPBV4ZRPXV8DM9ZT8",
"incident_id": "01M20XR7HYQ7MXTH66R44ZJ31X",
"status": "resolved",
"updated_at": "2026-09-08T19:35:26Z"
},
{
"body": "We have identified the cause of the issue affecting the services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-09-08T18:23:54Z",
"display_at": "2026-09-08T18:23:54Z",
"id": "01M21469YKQ97NW24WMCF6QJT6",
"incident_id": "01M20XR7HYQ7MXTH66R44ZJ31X",
"status": "identified",
"updated_at": "2026-09-08T18:23:54Z"
},
{
"body": "We’ve detected an issue affecting Links in emails, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-08T16:31:21Z",
"display_at": "2026-09-08T16:31:21Z",
"id": "01M20XR7HY6PV9436KEH4B9PAA",
"incident_id": "01M20XR7HYQ7MXTH66R44ZJ31X",
"status": "investigating",
"updated_at": "2026-09-08T16:31:21Z"
}
],
"name": "Degraded performance - Email Links",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-08T19:35:26Z",
"status": "resolved",
"updated_at": "2026-09-08T19:35:26Z"
},
{
"created_at": "2026-08-31T16:08:45Z",
"id": "01M1C992WST1Z67HFQAFXC7KZJ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-08-31T17:14:50Z",
"display_at": "2026-08-31T17:14:50Z",
"id": "01M1CD22WZNY7SSQGV6FWXAC52",
"incident_id": "01M1C992WST1Z67HFQAFXC7KZJ",
"status": "resolved",
"updated_at": "2026-08-31T17:14:50Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-08-31T17:12:20Z",
"display_at": "2026-08-31T17:12:20Z",
"id": "01M1CCXGAK7A0E3CZ7ASYQFPAA",
"incident_id": "01M1C992WST1Z67HFQAFXC7KZJ",
"status": "identified",
"updated_at": "2026-08-31T17:12:20Z"
},
{
"body": "Our team is continuing to investigate the issue and identify the root cause. We’ll provide a further update as soon as we have more information.",
"created_at": "2026-08-31T16:46:58Z",
"display_at": "2026-08-31T16:46:58Z",
"id": "01M1CBF245KBJRV716G3JBE5J2",
"incident_id": "01M1C992WST1Z67HFQAFXC7KZJ",
"status": "investigating",
"updated_at": "2026-08-31T16:46:58Z"
},
{
"body": "We’ve detected an issue affecting campaign reports and statistics, which may result in some clients seeing incorrect or inconsistent data in their campaign reports.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-08-31T16:08:45Z",
"display_at": "2026-08-31T16:08:45Z",
"id": "01M1C992WSY0JNHSKVNA4DMW04",
"incident_id": "01M1C992WST1Z67HFQAFXC7KZJ",
"status": "investigating",
"updated_at": "2026-08-31T16:08:45Z"
}
],
"name": "Campaign Stats Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-08-31T17:14:50Z",
"status": "resolved",
"updated_at": "2026-08-31T17:14:50Z"
},
{
"created_at": "2026-08-26T11:11:19Z",
"id": "01M0YW8WQM9TRYZE7FEVZ3PGXE",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-08-26T14:08:36Z",
"display_at": "2026-08-26T14:08:36Z",
"id": "01M0Z6DG5TYPN3ADM7052Z83GP",
"incident_id": "01M0YW8WQM9TRYZE7FEVZ3PGXE",
"status": "resolved",
"updated_at": "2026-08-26T14:08:36Z"
},
{
"body": "We have applied the required fix and all services have been restored. Contact operations, email sending (campaigns and transactional), campaign statistics, webhooks, and SMS status updates are back to normal, and any remaining queued events are catching up automatically.\n\nNo data was lost during this incident — no action is needed on your side.\n\nWe are now monitoring the platform closely to confirm stable operation before marking this incident as resolved. We apologize for the disruption and thank you for your patience.",
"created_at": "2026-08-26T13:58:06Z",
"display_at": "2026-08-26T13:58:06Z",
"id": "01M0Z5T906FBE78ZEZEQ994BCA",
"incident_id": "01M0YW8WQM9TRYZE7FEVZ3PGXE",
"status": "monitoring",
"updated_at": "2026-08-26T13:58:06Z"
},
{
"body": "We have identified and stopped the cause of this incident, and our team is now working on fully restoring the affected systems. We currently expect this to complete within approximately the next hour.\n\nUntil then, you may still notice:\n- Errors when creating or updating contacts\n- Delays in sending emails (campaigns and transactional)\n- Outdated campaign statistics and delayed webhooks\n- Delayed SMS delivery status updates\n\nNo data has been lost — all emails, events, and updates are safely queued and will be processed automatically once service is restored. No action is needed on your side.\n\nWe apologize for the extended disruption and thank you for your patience.",
"created_at": "2026-08-26T12:23:30Z",
"display_at": "2026-08-26T12:23:30Z",
"id": "01M0Z0D27Q5DG422Y5GCAEF3ZF",
"incident_id": "01M0YW8WQM9TRYZE7FEVZ3PGXE",
"status": "identified",
"updated_at": "2026-08-26T12:23:30Z"
},
{
"body": "We have implemented a fix and restored the affected database cluster. Contact operations in the application and API are back to normal, and transactional email delivery has caught up.\n\nRemaining queued events are now being processed: campaign open statistics and open-event webhooks are backfilling and may appear delayed for a short while longer. SMS delivery status updates are recovering as well.\n\nNo data has been lost — all queued emails, events, and updates are being processed automatically, and campaign statistics will complete backfilling on their own. No action is needed on your side.\n\nWe are monitoring the platform closely to confirm full recovery. Next update within 30 minutes.",
"created_at": "2026-08-26T11:33:04Z",
"display_at": "2026-08-26T11:33:04Z",
"id": "01M0YXGPDR3KT6CZPFT4DVX219",
"incident_id": "01M0YW8WQM9TRYZE7FEVZ3PGXE",
"status": "identified",
"updated_at": "2026-08-26T11:33:04Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWhat you may notice:\n- Errors or timeouts when accessing or updating contacts in the application and via the Contacts API\n- Campaign reports showing outdated open statistics, and delayed open-event webhooks\n- Delays in transactional email delivery\n- Delayed SMS delivery status updates\n- Automation workflows involving contacts may run with delays\n\nImportant: no data has been lost. All emails, events, and status updates are safely queued and will be delivered and processed automatically once service is restored — campaign statistics will backfill on their own; no action is needed on your side.\n\nThis issue started at 09:34 UTC on August 26, 2026.\n\nWe sincerely apologize for the disruption. Next update within 30 minutes.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-08-26T11:11:19Z",
"display_at": "2026-08-26T11:11:19Z",
"id": "01M0YW8WQMDVXR1D7MJSEBHY8P",
"incident_id": "01M0YW8WQM9TRYZE7FEVZ3PGXE",
"status": "identified",
"updated_at": "2026-08-26T11:11:19Z"
}
],
"name": "Degraded performance — Contacts, campaign statistics, and email/SMS processing delays",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-08-26T14:08:36Z",
"status": "resolved",
"updated_at": "2026-09-07T14:20:10Z"
},
{
"created_at": "2026-08-12T12:44:19Z",
"id": "01KZV0143ZFWK93Y9H1S82NZTC",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-08-12T13:11:05Z",
"display_at": "2026-08-12T13:11:05Z",
"id": "01KZV1J401T9NH84CS53DG6S4G",
"incident_id": "01KZV0143ZFWK93Y9H1S82NZTC",
"status": "resolved",
"updated_at": "2026-08-12T13:11:05Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-08-12T12:57:21Z",
"display_at": "2026-08-12T12:57:21Z",
"id": "01KZV0RZ290FDCC0YRK0TMFJNW",
"incident_id": "01KZV0143ZFWK93Y9H1S82NZTC",
"status": "monitoring",
"updated_at": "2026-08-12T12:57:21Z"
},
{
"body": "We have identified the cause of the issue affecting the Phone Application services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-08-12T12:55:17Z",
"display_at": "2026-08-12T12:55:17Z",
"id": "01KZV0N6BKCDGMP59RGAX554C9",
"incident_id": "01KZV0143ZFWK93Y9H1S82NZTC",
"status": "identified",
"updated_at": "2026-08-12T12:55:17Z"
},
{
"body": "We’ve detected an issue affecting the Phone Application, and as a result, some customers may be experiencing disruptions when making or receiving calls through the Phone Application.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-08-12T12:44:20Z",
"display_at": "2026-08-12T12:44:19Z",
"id": "01KZV0143ZXXZEPM4RGKK87Z1D",
"incident_id": "01KZV0143ZFWK93Y9H1S82NZTC",
"status": "investigating",
"updated_at": "2026-08-12T12:44:20Z"
}
],
"name": "Issue with Phone Application",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-08-12T13:11:05Z",
"status": "resolved",
"updated_at": "2026-08-12T13:11:05Z"
},
{
"created_at": "2026-08-05T08:52:19Z",
"id": "01KZ8HZ8GN3DZ2S6ESH0HB5SSP",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-08-05T09:42:42Z",
"display_at": "2026-08-05T09:42:42Z",
"id": "01KZ8MVGPQCD7YE14JBVR6TZ6D",
"incident_id": "01KZ8HZ8GN3DZ2S6ESH0HB5SSP",
"status": "resolved",
"updated_at": "2026-08-05T09:42:42Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-08-05T09:15:02Z",
"display_at": "2026-08-05T09:15:02Z",
"id": "01KZ8K8WAFGZY3F22MT7FX3ZDV",
"incident_id": "01KZ8HZ8GN3DZ2S6ESH0HB5SSP",
"status": "monitoring",
"updated_at": "2026-08-05T09:15:02Z"
},
{
"body": "We’ve detected an issue affecting Multiple Services such as CRM, Automation, Contacts, Tracker and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-08-05T08:52:19Z",
"display_at": "2026-08-05T08:52:19Z",
"id": "01KZ8HZ8GNA1VF3JPR3VJSK21K",
"incident_id": "01KZ8HZ8GN3DZ2S6ESH0HB5SSP",
"status": "investigating",
"updated_at": "2026-08-05T08:52:19Z"
}
],
"name": "Multiple Services Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-08-05T09:42:42Z",
"status": "resolved",
"updated_at": "2026-08-05T09:42:42Z"
},
{
"created_at": "2026-07-30T02:10:41Z",
"id": "01KYRCKHBCGKA0H9SG7X5ZBH0S",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been successfully resolved, and all affected services are now operating normally. No further delays are expected.\n\nWe sincerely appreciate your patience and understanding while our team worked to investigate and resolve the issue.",
"created_at": "2026-07-30T05:33:32Z",
"display_at": "2026-07-30T05:33:32Z",
"id": "01KYRR6Z3R9Z1QHCFXF0EX2Q60",
"incident_id": "01KYRCKHBCGKA0H9SG7X5ZBH0S",
"status": "resolved",
"updated_at": "2026-07-30T05:33:32Z"
},
{
"body": "We continue to closely monitor the affected services. While the overall impact has been mitigated, customers may still experience delays with Outbound Webhooks, MA Tracker, and Automation processing as the services continue to recover.\n\nOur teams are actively working to restore normal processing and ensure all affected services remain stable.\n\nWe’ll provide a further update once the services have fully recovered.\n\nWe apologise for the inconvenience and appreciate your patience and understanding.",
"created_at": "2026-07-30T03:28:26Z",
"display_at": "2026-07-30T03:28:26Z",
"id": "01KYRH1WZPKE2869XY6HWM4CHR",
"incident_id": "01KYRCKHBCGKA0H9SG7X5ZBH0S",
"status": "monitoring",
"updated_at": "2026-07-30T03:28:26Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-07-30T02:59:40Z",
"display_at": "2026-07-30T02:59:40Z",
"id": "01KYRFD80QXKDFJGAWH45193H8",
"incident_id": "01KYRCKHBCGKA0H9SG7X5ZBH0S",
"status": "monitoring",
"updated_at": "2026-07-30T02:59:40Z"
},
{
"body": "We’ve identified an issue affecting Outbound Webhooks, the MA Tracker, and automation processing. As a result, some customers may be experiencing disruptions when using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share further updates as soon as more information becomes available.",
"created_at": "2026-07-30T02:10:41Z",
"display_at": "2026-07-30T02:10:41Z",
"id": "01KYRCKHBCCABSZJQ61XK04B29",
"incident_id": "01KYRCKHBCGKA0H9SG7X5ZBH0S",
"status": "investigating",
"updated_at": "2026-07-30T02:10:41Z"
}
],
"name": "Delay in outbound webhooks, MA Tracker and Workflow execution",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-30T05:33:32Z",
"status": "resolved",
"updated_at": "2026-07-30T05:33:32Z"
},
{
"created_at": "2026-07-29T06:26:03Z",
"id": "01KYP8TDG72P9EWDA60JSVAZGA",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-29T07:34:29Z",
"display_at": "2026-07-29T07:34:29Z",
"id": "01KYPCQQ60ZKRZTH5SG41FPZS4",
"incident_id": "01KYP8TDG72P9EWDA60JSVAZGA",
"status": "resolved",
"updated_at": "2026-07-29T07:34:29Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-07-29T07:17:58Z",
"display_at": "2026-07-29T07:17:58Z",
"id": "01KYPBSF40Y529S48E6Z652CTS",
"incident_id": "01KYP8TDG72P9EWDA60JSVAZGA",
"status": "monitoring",
"updated_at": "2026-07-29T07:17:58Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-07-29T06:55:25Z",
"display_at": "2026-07-29T06:55:25Z",
"id": "01KYPAG60RAGJX8101G3T760Z2",
"incident_id": "01KYP8TDG72P9EWDA60JSVAZGA",
"status": "identified",
"updated_at": "2026-07-29T06:55:25Z"
},
{
"body": "We’ve identified an additional service impacted by the ongoing issue: **Outbound Webhooks**.\n\nOur teams are actively investigating to determine whether any other services or functionalities are affected and are working to restore service stability as quickly as possible.\n\nWe’ll continue to monitor the situation closely and keep you updated as soon as more information becomes available.\n\nWe apologise for the inconvenience and appreciate your patience and understanding.",
"created_at": "2026-07-29T06:50:33Z",
"display_at": "2026-07-29T06:50:33Z",
"id": "01KYPA78W7VFHSVV92J419ZM50",
"incident_id": "01KYP8TDG72P9EWDA60JSVAZGA",
"status": "investigating",
"updated_at": "2026-07-29T06:50:33Z"
},
{
"body": "We’re currently investigating an issue affecting the availability of several Brevo services. In addition to the services already impacted, some customers may also experience disruptions when using:\n\n• WhatsApp\n\n• Segmentation\n\n• Certain user and account management features\n\nOur technical teams are actively working to restore all affected services as quickly as possible.\n\nWe apologise for the disruption and appreciate your patience and understanding. We’ll continue to provide updates as soon as more information becomes available.",
"created_at": "2026-07-29T06:39:57Z",
"display_at": "2026-07-29T06:39:57Z",
"id": "01KYP9KW529DK9J76QCEVA130C",
"incident_id": "01KYP8TDG72P9EWDA60JSVAZGA",
"status": "investigating",
"updated_at": "2026-07-29T06:39:57Z"
},
{
"body": "We’ve detected an issue affecting our Automation platform, SMS transactional delivery, transactional email delivery, marketing email delivery. As a result, some customers may be experiencing disruptions while using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologise for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-07-29T06:26:03Z",
"display_at": "2026-07-29T06:26:03Z",
"id": "01KYP8TDG7D0XQ8SRCXW0X8EFP",
"incident_id": "01KYP8TDG72P9EWDA60JSVAZGA",
"status": "investigating",
"updated_at": "2026-07-29T06:26:03Z"
}
],
"name": "Multiple services are impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-29T07:34:29Z",
"status": "resolved",
"updated_at": "2026-08-07T09:08:38Z"
},
{
"created_at": "2026-07-28T13:11:11Z",
"id": "01KYMDKGEHDWT8E9K6P98YXQ6D",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-28T14:53:22Z",
"display_at": "2026-07-28T14:53:22Z",
"id": "01KYMKEMG0JEQWR21NA1Q3RM1J",
"incident_id": "01KYMDKGEHDWT8E9K6P98YXQ6D",
"status": "resolved",
"updated_at": "2026-07-28T14:53:22Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-07-28T14:32:28Z",
"display_at": "2026-07-28T14:32:28Z",
"id": "01KYMJ8BDXKNGYV5YDEDAQ163B",
"incident_id": "01KYMDKGEHDWT8E9K6P98YXQ6D",
"status": "monitoring",
"updated_at": "2026-07-28T14:32:28Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-07-28T13:46:49Z",
"display_at": "2026-07-28T13:46:49Z",
"id": "01KYMFMS47SWQCXAXR6X8SCYEP",
"incident_id": "01KYMDKGEHDWT8E9K6P98YXQ6D",
"status": "identified",
"updated_at": "2026-07-28T13:46:49Z"
},
{
"body": "We’ve identified an issue currently affecting multiple services, which may be causing disruptions for some customers while using the platform.\nOur teams are actively investigating the issue and checking other areas to determine the full scope of the impacted services. We’re working to restore normal service as soon as possible.\n\nWe apologise for any inconvenience caused and appreciate your patience and understanding.",
"created_at": "2026-07-28T13:11:11Z",
"display_at": "2026-07-28T13:11:11Z",
"id": "01KYMDKGEHME2V1EGEW6Z8C6N9",
"incident_id": "01KYMDKGEHDWT8E9K6P98YXQ6D",
"status": "investigating",
"updated_at": "2026-07-28T13:11:11Z"
}
],
"name": "Multiple services are impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-28T14:53:22Z",
"status": "resolved",
"updated_at": "2026-08-06T12:03:38Z"
},
{
"created_at": "2026-07-23T08:44:34Z",
"id": "01KY72BQH7964DYMAMRSREFZ5C",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-23T08:57:27Z",
"display_at": "2026-07-23T08:57:27Z",
"id": "01KY733ARM6E0QG053JSXQFADS",
"incident_id": "01KY72BQH7964DYMAMRSREFZ5C",
"status": "resolved",
"updated_at": "2026-07-23T08:57:27Z"
},
{
"body": "We are currently experiencing delays affecting the delivery of transactional and marketing SMS to specific regions. No requests are lost at the moment.\n\nThe issue is caused by an ongoing incident with Twilio, which is impacting message delivery. As a result, SMS messages may be delivered later than expected.\n\nTwilio Incident page for reference: [https://status.twilio.com/incidents/yt0m0q8qt2c3](https://status.twilio.com/incidents/yt0m0q8qt2c3 \"https://status.twilio.com/incidents/yt0m0q8qt2c3\")\n\nOur team is actively monitoring the situation and looking for mitigation steps on our end. We will provide further updates as more information becomes available.",
"created_at": "2026-07-23T08:44:34Z",
"display_at": "2026-07-23T08:44:34Z",
"id": "01KY72BQH7Q84DCGSCQ7JW0WMQ",
"incident_id": "01KY72BQH7964DYMAMRSREFZ5C",
"status": "identified",
"updated_at": "2026-07-23T08:44:34Z"
}
],
"name": "SMS Delivery impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-23T08:57:27Z",
"status": "resolved",
"updated_at": "2026-07-23T08:57:27Z"
},
{
"created_at": "2026-07-22T13:29:47Z",
"id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-23T01:42:40Z",
"display_at": "2026-07-23T01:42:40Z",
"id": "01KY6A76MCF5SN3ZKMDTKRTS7V",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "resolved",
"updated_at": "2026-07-23T01:42:40Z"
},
{
"body": "We have mitigated the impact and are seeing a significant reduction in errors across the affected services. Event consumption has resumed on our end, although there is still a slight backlog that is being processed.\n\nWe continue to monitor our systems closely to ensure stability and will provide another update once we have confirmed that the issue has been fully resolved.",
"created_at": "2026-07-23T01:29:29Z",
"display_at": "2026-07-23T01:29:29Z",
"id": "01KY69F31Y6D2GVB64T7EYPVB3",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "monitoring",
"updated_at": "2026-07-23T01:29:29Z"
},
{
"body": "We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.",
"created_at": "2026-07-22T20:59:03Z",
"display_at": "2026-07-22T20:59:03Z",
"id": "01KY5SZWPB63R60XWJ7B734TG4",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "identified",
"updated_at": "2026-07-22T20:59:03Z"
},
{
"body": "We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.",
"created_at": "2026-07-22T16:50:52Z",
"display_at": "2026-07-22T16:50:52Z",
"id": "01KY5BSEY11SJA0W3GP2C659JQ",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "identified",
"updated_at": "2026-07-22T16:50:52Z"
},
{
"body": "We continue to actively remediate the remaining impact of this incident.\n\nThe issue affecting Marketing Statistics has now been fully resolved. Our teams are currently focused on restoring Transactional Events.\n\nAt this time, transactional event logs, dependent webhooks, and automation triggers relying on these events may still be impacted. We are working to restore full functionality as quickly as possible and will provide further updates as progress is made.",
"created_at": "2026-07-22T15:53:06Z",
"display_at": "2026-07-22T15:53:06Z",
"id": "01KY58FP8J1MWN4V0AEW407BY1",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "identified",
"updated_at": "2026-07-22T15:53:06Z"
},
{
"body": "Our teams are actively working to resolve the issue and reduce its impact. We will provide further updates as progress is made.",
"created_at": "2026-07-22T14:27:41Z",
"display_at": "2026-07-22T14:27:41Z",
"id": "01KY53K8V9QJW1X2BHD1CHFXS3",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "identified",
"updated_at": "2026-07-22T14:27:41Z"
},
{
"body": "We have identified the cause of the issue affecting our events consumption service. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-07-22T13:37:46Z",
"display_at": "2026-07-22T13:37:46Z",
"id": "01KY50QWBPQP9T2ST2FYP73T2C",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "identified",
"updated_at": "2026-07-22T13:37:46Z"
},
{
"body": "We have identified an issue affecting our event consumption service. As a result, customers may experience delays in automation triggers, webhooks, statistics updates, and the visibility of transactional and marketing events.\n\nOur engineering teams are actively investigating the issue and working to restore normal processing as quickly as possible.",
"created_at": "2026-07-22T13:29:47Z",
"display_at": "2026-07-22T13:29:47Z",
"id": "01KY5098Z9Z359DYNDDBNFVEPR",
"incident_id": "01KY5098Z9X3TMFWGCSYM4JN1M",
"status": "investigating",
"updated_at": "2026-07-22T13:29:47Z"
}
],
"name": "Issue with Events and dependent services",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-23T01:42:40Z",
"status": "resolved",
"updated_at": "2026-07-23T01:42:40Z"
},
{
"created_at": "2026-07-20T13:32:36Z",
"id": "01KXZVMZTM7MHNVR0M6CX3PTH7",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-20T13:58:41Z",
"display_at": "2026-07-20T13:58:41Z",
"id": "01KXZX4QZSV7MMRJ2PVC6P60ZH",
"incident_id": "01KXZVMZTM7MHNVR0M6CX3PTH7",
"status": "resolved",
"updated_at": "2026-07-20T13:58:41Z"
},
{
"body": "We’ve detected an issue affecting the consumption of Unified Objects events on our side. Events that occurred between 02:12 PM and 02:39 PM CET were impacted. As a result, automations relying on these events may not have been triggered as expected.\n\nAdditionally, some Loyalty related events processed during the same time window may also have been been affected.\n\nWe have mitigated the issue and are currently monitoring the service to ensure continued stability.",
"created_at": "2026-07-20T13:32:36Z",
"display_at": "2026-07-20T13:32:36Z",
"id": "01KXZVMZTMFX889G0AG4YY1TKR",
"incident_id": "01KXZVMZTM7MHNVR0M6CX3PTH7",
"status": "monitoring",
"updated_at": "2026-07-20T13:32:36Z"
}
],
"name": "Unified Objects Event Consumption Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-20T13:58:41Z",
"status": "resolved",
"updated_at": "2026-07-20T13:58:41Z"
},
{
"created_at": "2026-07-16T13:41:31Z",
"id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-16T15:25:40Z",
"display_at": "2026-07-16T15:25:40Z",
"id": "01KXNRH4V555QF3QTP6FBDM9H8",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "resolved",
"updated_at": "2026-07-16T15:25:40Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-07-16T15:09:59Z",
"display_at": "2026-07-16T15:09:59Z",
"id": "01KXNQMDCTZMT1YZ4FH2NWMEP5",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "monitoring",
"updated_at": "2026-07-16T15:09:59Z"
},
{
"body": "Our engineering team has isolated the root cause of the incident and continues to work on implementing the necessary remediation.\n\nRecovery activities are ongoing, and while some services are showing signs of improvement, customers may still experience intermittent disruptions as restoration progresses. We are continuously monitoring the platform and prioritizing efforts to restore all affected services as quickly and safely as possible.\n\nWe sincerely apologize for the inconvenience and appreciate your continued patience and understanding. We will provide another update as soon as we have additional progress to share.",
"created_at": "2026-07-16T15:00:02Z",
"display_at": "2026-07-16T15:00:02Z",
"id": "01KXNQ26HKTHQEJC7YYWB61XHG",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "identified",
"updated_at": "2026-07-16T15:00:02Z"
},
{
"body": "We have identified the underlying issue and our engineering team is actively working to implement a resolution as quickly as possible.\n\nSome customers may continue to experience intermittent disruptions while recovery efforts are underway. We are closely monitoring the situation and taking all necessary steps to restore full service safely and efficiently.\n\nWe sincerely apologize for the inconvenience this has caused and greatly appreciate your patience and understanding. We will continue to provide timely updates as we make further progress toward full service restoration.",
"created_at": "2026-07-16T14:41:02Z",
"display_at": "2026-07-16T14:41:02Z",
"id": "01KXNNZDJ1YRASJ7JMX4HC67N2",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "investigating",
"updated_at": "2026-07-16T14:41:02Z"
},
{
"body": "Our engineering team is still actively working on the root cause and restore normal operations as quickly as possible.\nWe sincerely apologize for the inconvenience this may cause and appreciate your patience while we work toward a resolution. We will continue to provide updates as more information becomes available.",
"created_at": "2026-07-16T14:19:46Z",
"display_at": "2026-07-16T14:19:46Z",
"id": "01KXNMRF4ASNXWB5T997FPV0F1",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "investigating",
"updated_at": "2026-07-16T14:19:46Z"
},
{
"body": "Our engineering team has identified the root cause of the issue and is actively implementing a resolution to restore services.\n\nDuring this time, some customers may continue to experience intermittent disruptions as recovery progresses. We are closely monitoring the platform to ensure all services return to normal operation.\n\nWe apologize for the inconvenience and appreciate your understanding. We will provide additional updates as soon as they are available.",
"created_at": "2026-07-16T14:12:53Z",
"display_at": "2026-07-16T14:12:53Z",
"id": "01KXNMBW1S1C54BAHV8VQX1R1T",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "investigating",
"updated_at": "2026-07-16T14:12:53Z"
},
{
"body": "We would like to inform you that we have identified the underlying issue and are actively working to resolve it as quickly as possible.\n\nSome customers may continue to experience intermittent disruptions while we complete the recovery process. We are closely monitoring the situation to ensure services are fully restored.\n\nWe sincerely apologize for the inconvenience and appreciate your patience. We will share further updates as soon as more information becomes available.",
"created_at": "2026-07-16T14:05:32Z",
"display_at": "2026-07-16T14:05:32Z",
"id": "01KXNKYCYBQ28VASXPSGA9TMEN",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "investigating",
"updated_at": "2026-07-16T14:05:32Z"
},
{
"body": "Our team is actively investigating the root cause and working to resolve the issue as quickly as possible as multiple services are impacted\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-07-16T13:56:14Z",
"display_at": "2026-07-16T13:56:14Z",
"id": "01KXNKDCPZ5RB06M3W96699P6S",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "investigating",
"updated_at": "2026-07-16T13:56:14Z"
},
{
"body": "We’ve detected an issue affecting Multiple services, and as a result, some cutomers may be experiencing disruptions while using our Platform.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-07-16T13:41:31Z",
"display_at": "2026-07-16T13:41:31Z",
"id": "01KXNJJDVY698R99782Y9B5D12",
"incident_id": "01KXNJJDVYF2MKH0ZKVKRJB16W",
"status": "investigating",
"updated_at": "2026-07-16T13:41:31Z"
}
],
"name": "Multiple services are impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-16T15:25:40Z",
"status": "resolved",
"updated_at": "2026-07-16T15:25:40Z"
},
{
"created_at": "2026-07-16T06:28:55Z",
"id": "01KXMSTA2RESG0MHBXJ9ANSCE7",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-16T06:42:20Z",
"display_at": "2026-07-16T06:42:20Z",
"id": "01KXMTJW6W2BVE8EFV7JT0DDXM",
"incident_id": "01KXMSTA2RESG0MHBXJ9ANSCE7",
"status": "resolved",
"updated_at": "2026-07-16T06:42:20Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-07-16T06:38:21Z",
"display_at": "2026-07-16T06:38:21Z",
"id": "01KXMTBJT3JPG1TJJF5T4DAXAA",
"incident_id": "01KXMSTA2RESG0MHBXJ9ANSCE7",
"status": "monitoring",
"updated_at": "2026-07-16T06:38:21Z"
},
{
"body": "We have identified the cause of the issue affecting transactional email services for some clients only. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-07-16T06:36:00Z",
"display_at": "2026-07-16T06:36:00Z",
"id": "01KXMT793YNKAK413CZC5Q43YX",
"incident_id": "01KXMSTA2RESG0MHBXJ9ANSCE7",
"status": "identified",
"updated_at": "2026-07-16T06:36:00Z"
},
{
"body": "We have identified an issue impacting transactional email delivery, which may cause delays in transactional email sending for some customers.\nNo emails have been lost, there is just a delay.\n\nOur team is actively investigating the root cause and working to restore normal service as quickly as possible.\n\nWe apologize for the inconvenience and appreciate your patience. We will continue to share updates as more information becomes available.",
"created_at": "2026-07-16T06:28:55Z",
"display_at": "2026-07-16T06:28:54Z",
"id": "01KXMSTA2REBPWD4K0P13D0FQP",
"incident_id": "01KXMSTA2RESG0MHBXJ9ANSCE7",
"status": "investigating",
"updated_at": "2026-07-16T06:28:55Z"
}
],
"name": "Delay in transactional email sending",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-16T06:42:20Z",
"status": "resolved",
"updated_at": "2026-07-16T06:42:20Z"
},
{
"created_at": "2026-07-13T12:31:03Z",
"id": "01KXDQB84YGH54PJX41T350A95",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-07-13T12:50:55Z",
"display_at": "2026-07-13T12:50:55Z",
"id": "01KXDRFMR8SBB03V9YER6F7AKD",
"incident_id": "01KXDQB84YGH54PJX41T350A95",
"status": "resolved",
"updated_at": "2026-07-13T12:50:55Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-07-13T12:40:20Z",
"display_at": "2026-07-13T12:40:20Z",
"id": "01KXDQW8HCPE65VDFGWWWRNT81",
"incident_id": "01KXDQB84YGH54PJX41T350A95",
"status": "monitoring",
"updated_at": "2026-07-13T12:40:20Z"
},
{
"body": "We’ve detected an issue affecting AI chatbot, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-07-13T12:31:03Z",
"display_at": "2026-07-13T12:31:03Z",
"id": "01KXDQB84YM27RMMG8G54T5X52",
"incident_id": "01KXDQB84YGH54PJX41T350A95",
"status": "investigating",
"updated_at": "2026-07-13T12:31:03Z"
}
],
"name": "Issue with Chatbot on Conversations",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-07-13T12:50:55Z",
"status": "resolved",
"updated_at": "2026-07-13T12:50:56Z"
}
],
"page": {
"id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"name": "Brevo",
"updated_at": "2026-10-02T12:00:33Z",
"url": "https://status.brevo.com/"
}
}