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Contracts
DocRaptor Privacy Policy
DocRaptor Terms of Service
Customer Data Protection Agreement
DocRaptor Privacy Policy
Version
Effective June 3rd 2026
Download
Table of Contents
General Information
DocRaptor LLC (referred to hereinafter as “Company”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Company may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Company or one of our products is acquired by or merged with another company. In this event, Company will notify you before information about you is transferred and becomes subject to a different privacy policy.
To third party vendors and hosting partners to provide support services and the necessary hardware, software, networking, storage, and related technology necessary for the product or service you’ve purchased.
When you register for our product, DocRaptor, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, the provision of support services, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Your Choices Regarding Your Personal Data
You have the right to opt out of certain uses and disclosures of your personal information. Specifically, you may choose to prevent us from sharing your personal information with third parties or from using it for purposes that are materially different from those for which it was originally collected or that you subsequently authorized. To exercise this choice contact us at [email protected] with the subject “DocRaptor Personal Data Opt-Out” we will honor your request promptly upon receipt.
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to request access to and/or update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Company also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected].
You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Company permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Compliance
Company complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Company has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Company has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Company commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Company at: [email protected].
Company has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.
Data Storage
Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Company owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Company is potentially liable. DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us or visit our DocRaptor Security and Privacy page.
Regulatory Body
Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Artifex may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on the DocRaptor website.
Questions?
Any questions about this Privacy Policy should be sent to [email protected].
Effective May 11th 2026 to June 3rd 2026
Download
Table of Contents
General Information
Artifex Software Inc. and its wholly-owned subsidiary, DocRaptor LLC (referred to hereinafter as “Company”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Company may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Company or one of our products is acquired by or merged with another company. In this event, Company will notify you before information about you is transferred and becomes subject to a different privacy policy.
To third party vendors and hosting partners to provide support services and the necessary hardware, software, networking, storage, and related technology necessary for the product or service you’ve purchased.
When you register for our product, DocRaptor, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, the provision of support services, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Company also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected].
You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Company permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
Data Storage
Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Company owns the code, databases, and all rights to our applications, you retain all rights to your data. DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor 's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us or visit our DocRaptor Security and Privacy page.
Regulatory Body
Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Artifex may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected].
Effective December 5th 2025 to May 11th 2026
Download
Table of Contents
General Information
Artifex Software Inc. and its wholly-owned subsidiary, DocRaptor LLC (referred to hereinafter as “Company”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Company may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Company or one of our products is acquired by or merged with another company. In this event, Company will notify you before information about you is transferred and becomes subject to a different privacy policy.
To third party vendors and hosting partners to provide support services and the necessary hardware, software, networking, storage, and related technology necessary for the product or service you’ve purchased.
When you register for our product, DocRaptor, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, the provision of support services, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Company also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected].
You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Company permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Compliance
Company complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Company has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Company has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Company commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Company at: [email protected].
Company has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.
Data Storage
Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Company owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Company is potentially liable. DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor 's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us or visit our DocRaptor Security and Privacy page.
Regulatory Body
Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Artifex may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected].
Effective April 28th 2025 to December 5th 2025
Download
Table of Contents
General Information
Expected Behavior LLC and its wholly-owned subsidiary, DocRaptor LLC (referred to hereinafter as “Company”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor” and "Burndown”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Company may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Company or one of our products is acquired by or merged with another company. In this event, Company will notify you before information about you is transferred and becomes subject to a different privacy policy.
To third party vendors and hosting partners to provide support services and the necessary hardware, software, networking, storage, and related technology necessary for the product or service you’ve purchased.
When you register for our products, DocRaptor and/or Burndown, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, the provision of support services, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Company also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected]. You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Company permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Compliance
Company complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Company has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Company has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Company commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Company at: [email protected].
Company has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
Data Storage
Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Company owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Company is potentially liable. DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor 's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us or visit our DocRaptor Security and Privacy page.
Regulatory Body
Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected]
Effective October 4th 2023 to April 28th 2025
Download
Table of Contents
General Information
Expected Behavior LLC, (referred to hereinafter as “Expected Behavior”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor” and "Burndown”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Expected Behavior may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Expected Behavior or one of our products is acquired by or merged with another company. In this event, Expected Behavior will notify you before information about you is transferred and becomes subject to a different privacy policy.
When you register for our products, DocRaptor and/or Burndown, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at . We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Expected Behavior also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected]. You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Expected Behavior permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Compliance
Expected Behavior complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Expected Behavior has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Expected Behavior has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Expected Behavior commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Expected Behavior at: [email protected].
Expected Behavior has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
Data Storage
Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Expected Behavior owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Expected Behavior is potentially liable.
DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us or visit our DocRaptor Security and Privacy page.
Regulatory Body
Expected Behavior is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected]
Effective October 4th 2023 to October 4th 2023
Download
Table of Contents
General Information
Expected Behavior LLC, (referred to hereinafter as “Expected Behavior”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor” and "Burndown”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Expected Behavior may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Expected Behavior or one of our products is acquired by or merged with another company. In this event, Expected Behavior will notify you before information about you is transferred and becomes subject to a different privacy policy.
When you register for our products, DocRaptor and/or Burndown, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at . We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Expected Behavior also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at . You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Expected Behavior permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Compliance
Expected Behavior complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Expected Behavior has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Expected Behavior has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Expected Behavior commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Expected Behavior at: [email protected].
Expected Behavior has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
Data Storage
Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Expected Behavior owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Expected Behavior is potentially liable.
DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us or visit our DocRaptor Security and Privacy page.
Regulatory Body
Expected Behavior is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected]
Effective February 16th 2022 to October 4th 2023
Download
Table of Contents
General Information
Expected Behavior LLC, (referred to hereinafter as “Expected Behavior”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor”, “Instrumental”, and “Gauges”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Expected Behavior may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Expected Behavior or one of our products is acquired by or merged with another company. In this event, Expected Behavior will notify you before information about you is transferred and becomes subject to a different privacy policy.
When you register for our products, DocRaptor, Instrumental, and/or Gauges, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at . We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Expected Behavior also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at . You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Expected Behavior permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-US And Swiss-US Privacy Shield COMPLIANCE
Expected Behavior complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, Switzerland and the United Kingdom. Expected Behavior has certified that it adheres to the EU-US and Swiss-US Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.
In compliance with the EU-US and Swiss-US Privacy Shield Principles, Expected Behavior commits to resolve complaints about your privacy and our collection or use of your personal information. Residents of the European Union, Switzerland or the United Kingdom with inquiries or complaints regarding this privacy policy should first contact Expected Behavior at: [email protected].
Expected Behavior has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.
If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.
Data Storage
Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Expected Behavior owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-US Privacy Shield or Swiss-US Privacy Shield, Expected Behavior is potentially liable.
DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us for our DocRaptor Security Policies & Information Whitepaper.
Regulatory Body
Expected Behavior is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected]
Effective July 30th 2020 to February 16th 2022
Download
Table of Contents
General Information
Expected Behavior LLC, (referred to hereinafter as “Expected Behavior”, “we”, “us” or “our”) maker of certain software products (namely “DocRaptor”, “Instrumental”, and “Gauges”), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Expected Behavior may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Expected Behavior or one of our products is acquired by or merged with another company. In this event, Expected Behavior will notify you before information about you is transferred and becomes subject to a different privacy policy.
When you register for our products, DocRaptor, Instrumental, and/or Gauges, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are a user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at . We will respond to your request to access and/or removal within 30 days. If you are a resident of the European Union, Switzerland or the United Kingdom, and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Expected Behavior also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the internet if you’ve visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at . You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Expected Behavior permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-US And Swiss-US Privacy Shield COMPLIANCE
Expected Behavior complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, Switzerland and the United Kingdom. Expected Behavior has certified that it adheres to the EU-US and Swiss-US Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.
In compliance with the EU-US and Swiss-US Privacy Shield Principles, Expected Behavior commits to resolve complaints about your privacy and our collection or use of your personal information. Residents of the European Union, Switzerland or the United Kingdom with inquiries or complaints regarding this privacy policy should first contact Expected Behavior at: [email protected].
Expected Behavior has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.
Data Storage
Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Expected Behavior owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data from residents of the EU or Switzerland received pursuant to the EU-US Privacy Shield or Swiss-US Privacy Shield, Expected Behavior is potentially liable.
DocRaptor lets you set how long we retain your data or any hosted documents. For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging or document hosting services. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us for our DocRaptor Security Policies & Information Whitepaper.
Regulatory Body
Expected Behavior is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Questions?
Any questions about this Privacy Policy should be sent to [email protected]
Effective July 25th 2018 to July 30th 2020
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Summary of changes
Adds GDPR compliance note and removes Gauges as an Expected Behavior product.
Table of Contents
General Information
Expected Behavior LLC, (referred to hereinafter as "Expected Behavior", "we", "us" or "our") maker of certain software products (namely "DocRaptor" and "Instrumental"), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you've requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Expected Behavior may be required to disclose an individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Expected Behavior or one of our products is acquired by or merged with another company. In this event, Expected Behavior will notify you before information about you is transferred and becomes subject to a different privacy policy.
When you register for our products, DocRaptor and/or Instrumental, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are an EU person and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant's identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Privacy Shield Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Expected Behavior also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the Internet if you've visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user's prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected]. You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Expected Behavior permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
GDPR & EU-US Privacy Shield Compliance
Expected Behavior complies with GDPR. In addition, Expected Behavior complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Expected Behavior has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov.
In compliance with the EU-US Privacy Shield Principles, Expected Behavior commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Expected Behavior at: [email protected].
Expected Behavior has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.
Data Storage
Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Expected Behavior owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Expected Behavior is potentially liable.
For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging service. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us for our DocRaptor Security Policies & Information Whitepaper.
Regulatory Body
Expected Behavior is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
Effective May 23rd 2018 to July 25th 2018
Download
Table of Contents
General Information
Expected Behavior LLC, (referred to hereinafter as "Expected Behavior", "we", "us" or "our") maker of certain software products (namely "DocRaptor", "Instrumental", and "Gauges"), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites and/or registering for our products.
Information Gathering and Usage
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you've requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
Expected Behavior may be required to disclose an individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements or when your actions violate the Terms of Service.
We may transfer information about you if Expected Behavior or one of our products is acquired by or merged with another company. In this event, Expected Behavior will notify you before information about you is transferred and becomes subject to a different privacy policy.
When you register for our products, DocRaptor, Instrumental, and/or Gauges, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
Changes To Your Personal Data
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are an EU person and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant's identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Privacy Shield Framework.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Cookies are required to use many of our products and services. We use cookies to record current session information and to trigger automated account sign outs after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. You may set your browser to notify you when cookies are sent or opt-out of cookies altogether, but note that some features of our products may not function correctly if cookies are disabled.
Remarketing
Expected Behavior also uses 3rd party vendor re-marketing tracking cookies. This means we may continue to show ads to you across the Internet if you've visited our website. As always we respect your privacy and are not collecting any identifiable information through the use of 3rd party remarketing systems. The third-party vendors we use will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user's prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
You may opt out of cookies by visiting the sites of third-party remarketers. To obtain a list of third-party remarketers used by us, you may contact us at [email protected]. You may also be able to turn-off cookies by adjusting the appropriate settings in the browsers you use. In addition, you may be able to opt out of certain third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.
Use Of Your Identity For Marketing Purposes
You hereby grant to Expected Behavior permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
EU-US Privacy Shield Compliance
Expected Behavior complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Expected Behavior has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov.
In compliance with the EU-US Privacy Shield Principles, Expected Behavior commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Expected Behavior at: [email protected].
Expected Behavior has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.
Data Storage
Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although Expected Behavior owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Expected Behavior is potentially liable.
For users of the DocRaptor product, when you send document data to DocRaptor, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocRaptor does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocRaptor's document debugging service. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us for our DocRaptor Security Policies & Information Whitepaper.
Regulatory Body
Expected Behavior is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes To The Privacy Policy
Expected Behavior may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.
DocRaptor Terms of Service
Version
Effective May 14th 2025
Download
Table of Contents
By using the DocRaptor.com website and its document creation functionality (the “Service”), or any services of DocRaptor LLC ("DocRaptor"), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES AND ALL USERS WHO ACCESS OUR SERVICES THROUGH YOUR ACCOUNT TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES AND USERS ASSOCIATED WITH IT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
DocRaptor reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://docraptor.com/tos.
Violation of any of the terms below will result in the termination of your Account.
A. Account Terms
Subject to the terms and conditions of this Agreement, DocRaptor grants you a non-exclusive right to access and use the Service during the applicable subscription term.
You must be 16 years or older to use this Service.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
You are responsible for maintaining the security of your account, passwords, and links to any documents hosted by DocRaptor as a part of any document hosting services offered by DocRaptor. DocRaptor cannot prevent access to persons who obtain your account information, passwords, or links to hosted documents, and will not be liable for any loss or damage arising therefrom, and you agree to indemnify and hold DocRaptor harmless from the same.
You are responsible for all activity that occurs under your account.
One person or legal entity may not maintain more than one free account.
In the event you use any document hosting functionality offered as a part of the Service, DocRaptor will have no liability
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
Only the specific individuals for whom you have paid the required fees, if any, may use the Service.
You agree to use the Service at your own risk.
B. Your Content
Your Content is Yours: You are solely responsible for the data, fonts, images, code, text or other information inputted by you into the Service (the "Content") and the product thereof. DocRaptor claims no ownership in your Content. You are strictly prohibited from uploading, designating, sharing, or distributing any Content that infringes on the copyrights or other intellectual property rights of any third party. By using DocRaptor, you agree that you will not upload any Content you do not have the legal right to distribute.
Representation and Warranty of Ownership or Rights to Use. YOU REPRESENT AND WARRANT THAT (I) YOU OWN OR HAVE OBTAINED ALL NECESSARY PERMISSIONS, RIGHTS, AND RELEASES TO SUBMIT ALL CONTENT TO THE SERVICE, AND (II) YOUR CONTENT AND ITS USE IN THE SERVICE WILL NOT VIOLATE (A) ANY LAWS OR REGULATIONS, OR (B) ANY THIRD-PARTY INTELLECTUAL PROPERTY, PRIVACY, PUBLICITY OR OTHER RIGHTS. DOCRAPTOR ASSUMES NO RESPONSIBILITY OR LIABILITY FOR YOUR CONTENT, AND YOU ARE SOLELY RESPONSIBLE FOR YOUR CONTENT AND THE RESULTS OF SUBMITTING AND USING IT WITH THE SERVICE.
Your Indemnity of DocRapor. You shall defend DocRaptor against any claim, demand, suit or proceeding made or brought against DocRaptor by a third party alleging that your Content, or your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify DocRaptor for any damages finally awarded against, and for reasonable attorney’s fees incurred by, DocRaptor in connection with any such claim, demand, suit or proceeding.
C. DMCA Takedown Notices
DMCA: DocRaptor is an Online Service Provider pursuant to 17 U.S.C. Section 512, commonly known as the Digital Millennium Copyright Act ("DMCA"). The DMCA provides in pertinent part that you can request an Online Service Provider to disable access to infringing material. If you believe that your copyrighted work has been uploaded to our platform without your permission, you may submit a DMCA takedown notice to our designated agent. DocRaptor’s takedown policy can be found at: https://DocRaptor.com/DMCA
D. API Terms
Customers may access their DocRaptor account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses DocRaptor, is bound by these Terms of Service plus the following specific terms:
You expressly understand and agree that DocRaptor shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DocRaptor has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.
Abuse or excessively frequent requests to DocRaptor via the API may result in the temporary or permanent suspension of your account’s access to the API. DocRaptor, in its sole discretion, will determine abuse or excessive usage of the API.
E. Payment, Refunds, Upgrading and Downgrading Terms
All paid plans must enter a valid credit card. Free accounts are not required to provide a credit card number.
An upgrade from the free plan to any paying plan will result in you being billed.
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
Downgrading your Service may cause the loss of Content, features, or capacity of your Account. DocRaptor shall have no liability for such loss.
F. Cancellation and Termination
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no questions asked cancellation link.
Upon cancellation of the Service, you will be billed for any overages and all other unpaid amounts then due.
DocRaptor, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other DocRaptor service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account. DocRaptor reserves the right to refuse access to the Service to anyone for any reason at any time.
G. Modifications to the Service and Prices
DocRaptor reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Any free use of the Service is intended to be temporary in nature, and DocRaptor may, at its sole discretion, limit your access to any free portions of the Service at any time and for any reason.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from DocRaptor. Such notice may be provided at any time by posting the changes to the DocRaptor Site (https://docraptor.com/ or the Service itself.)
DocRaptor shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
H. DocRaptor Copyright and Content Ownership
The look and feel of the Service is copyright ©2010 DocRaptor LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from DocRaptor.
I. Use of Identity for Marketing Purposes
You hereby grant to DocRaptor permission to identify you as a customer, to use your identity inconnection with proposals to prospective customers, to hyperlink to your website's home page,to display your logo on our websites, and to otherwise refer to you in print or electronic formfor marketing or reference purposes.
J. General Conditions
Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
Technical support is only provided to paying account holders. Support is only available in English.
You understand that DocRaptor uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, DocRaptor, or any other DocRaptor service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by DocRaptor.
We may, but have no obligation to, remove Accounts posting Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any DocRaptor customer, employee, member, or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You must not upload, post, or transmit unsolicited email, SMSs, or “spam” messages.
You must not transmit any worms or viruses or any code of a destructive nature.
If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by DocRaptor) of other DocRaptor customers, we reserve the right to immediately disable or throttle your account until you can reduce your bandwidth consumption.
DocRaptor does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that DocRaptor shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DocRaptor has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service.
The failure of DocRaptor to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and DocRaptor and govern your use of the Service, superseding any prior agreements between you and DocRaptor (including, but not limited to, any prior versions of the Terms of Service). You agree that these Terms of Service and Your use of the Service are governed under Indiana law.
Effective July 30th 2020 to May 14th 2025
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Table of Contents
By using the DocRaptor.com web site and its document creation functionality (the “Service”), or any services of Expected Behavior LLC (“Expected Behavior”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES AND ALL USERS WHO ACCESS OUR SERVICES THROUGH YOUR ACCOUNT TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES AND USERS ASSOCIATED WITH IT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
Expected Behavior reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://docraptor.com/tos.
Violation of any of the terms below will result in the termination of your Account. While Expected Behavior prohibits such conduct and Content on the Service, you understand and agree that Expected Behavior cannot be responsible for the data posted on the Service (the "Content") and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.
A. Account Terms
You must be 13 years or older to use this Service.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
You are responsible for maintaining the security of your account, passwords, and links to any documents hosted by Expected Behavior as a part of any document hosting services offered by Expected Behavior. Expected Behavior cannot prevent access to persons who obtain your account information, passwords, or links to hosted documents, and will not be liable for any loss or damage arising therefrom, and you agree to indemnify and hold Expected Behavior harmless from the same.
You are responsible for all activity that occurs under your account.
One person or legal entity may not maintain more than one free account.
In the event you use any document hosting functionality offered as a part of the Service, Expected Behavior will have no liability
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
B. API Terms
Customers may access their DocRaptor account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses DocRaptor, is bound by these Terms of Service plus the following specific terms:
You expressly understand and agree that Expected Behavior shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Expected Behavior has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.
Abuse or excessively frequent requests to DocRaptor via the API may result in the temporary or permanent suspension of your account’s access to the API. Expected Behavior, in its sole discretion, will determine abuse or excessive usage of the API.
C. Payment, Refunds, Upgrading and Downgrading Terms
All paid plans must enter a valid credit card. Free accounts are not required to provide a credit card number.
An upgrade from the free plan to any paying plan will result in you being billed.
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Expected Behavior shall have no liability for such loss.
D. Cancellation and Termination
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no questions asked cancellation link.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
Expected Behavior, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Expected Behavior service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account. Expected Behavior reserves the right to refuse access to the Service to anyone for any reason at any time.
E. Modifications to the Service and Prices
Expected Behavior reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Any free use of the Service is intended to be temporary in nature, and Expected Behavior may, at its sole discretion, limit your access to any free portions of the Service at any time and for any reason.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from Expected Behavior. Such notice may be provided at any time by posting the changes to the DocRaptor Site (https://docraptor.com/ or the Service itself.)
Expected Behavior shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
F. Copyright and Content Ownership
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
You shall defend Expected Behavior against any claim, demand, suit or proceeding made or brought against Expected Behavior by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify Expected Behavior for any damages finally awarded against, and for reasonable attorney’s fees incurred by, Expected Behavior in connection with any such claim, demand, suit or proceeding; provided, that Expected Behavior (a) promptly gives You written notice of the claim, demand, suit or proceeding; (b) gives You sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that You may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases Expected Behavior of all liability); and (c) provides to You all reasonable assistance, at Your expense.
The look and feel of the Service is copyright ©2010 Expected Behavior LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from Expected Behavior.
G. General Conditions
Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
Technical support is only provided to paying account holders. Support is only available in English.
You understand that Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Expected Behavior, or any other Expected Behavior service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Expected Behavior.
We may, but have no obligation to, remove Accounts posting Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Expected Behavior customer, employee, member, or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You must not upload, post, or transmit unsolicited email, SMSs, or “spam” messages.
You must not transmit any worms or viruses or any code of a destructive nature.
If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by Expected Behavior) of other DocRaptor customers, we reserve the right to immediately disable or throttle your account until you can reduce your bandwidth consumption.
Expected Behavior does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that Expected Behavior shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Expected Behavior has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service.
The failure of Expected Behavior to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Expected Behavior and govern your use of the Service, superseding any prior agreements between you and Expected Behavior (including, but not limited to, any prior versions of the Terms of Service). You agree that these Terms of Service and Your use of the Service are governed under Indiana law.
Effective May 23rd 2018 to July 30th 2020
Download
Table of Contents
By using the DocRaptor.com web site (“Service”), or any services of Expected Behavior LLC (“Expected Behavior”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES AND ALL USERS WHO ACCESS OUR SERVICES THROUGH YOUR ACCOUNT TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES AND USERS ASSOCIATED WITH IT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
Expected Behavior reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://docraptor.com/tos.
Violation of any of the terms below will result in the termination of your Account. While Expected Behavior prohibits such conduct and Content on the Service, you understand and agree that Expected Behavior cannot be responsible for the data posted on the Service (the "Content") and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.
A. Account Terms
You must be 13 years or older to use this Service.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
You are responsible for maintaining the security of your account and password. Expected Behavior cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all activity that occurs under your account.
One person or legal entity may not maintain more than one free account.
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
B. API Terms
Customers may access their DocRaptor account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses DocRaptor, is bound by these Terms of Service plus the following specific terms:
You expressly understand and agree that Expected Behavior shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Expected Behavior has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.
Abuse or excessively frequent requests to DocRaptor via the API may result in the temporary or permanent suspension of your account’s access to the API. Expected Behavior, in its sole discretion, will determine abuse or excessive usage of the API.
C. Payment, Refunds, Upgrading and Downgrading Terms
All paid plans must enter a valid credit card. Free accounts are not required to provide a credit card number.
An upgrade from the free plan to any paying plan will result in you being billed.
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Expected Behavior shall have no liability for such loss.
D. Cancellation and Termination
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen. The Account screen provides a simple no questions asked cancellation link.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
Expected Behavior, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Expected Behavior service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account. Expected Behavior reserves the right to refuse access to the Service to anyone for any reason at any time.
E. Modifications to the Service and Prices
Expected Behavior reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Any free use of the Service is intended to be temporary in nature, and Expected Behavior may, at its sole discretion, limit your access to any free portions of the Service at any time and for any reason.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from Expected Behavior. Such notice may be provided at any time by posting the changes to the DocRaptor Site (https://docraptor.com/ or the Service itself.)
Expected Behavior shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
F. Copyright and Content Ownership
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
You shall defend Expected Behavior against any claim, demand, suit or proceeding made or brought against Expected Behavior by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify Expected Behavior for any damages finally awarded against, and for reasonable attorney’s fees incurred by, Expected Behavior in connection with any such claim, demand, suit or proceeding; provided, that Expected Behavior (a) promptly gives You written notice of the claim, demand, suit or proceeding; (b) gives You sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that You may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases Expected Behavior of all liability); and (c) provides to You all reasonable assistance, at Your expense.
The look and feel of the Service is copyright ©2010 Expected Behavior LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from Expected Behavior.
G. General Conditions
Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
Technical support is only provided to paying account holders. Support is only available in English.
You understand that Expected Behavior uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Expected Behavior, or any other Expected Behavior service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Expected Behavior.
We may, but have no obligation to, remove Accounts posting Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Expected Behavior customer, employee, member, or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You must not upload, post, or transmit unsolicited email, SMSs, or “spam” messages.
You must not transmit any worms or viruses or any code of a destructive nature.
If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by Expected Behavior) of other DocRaptor customers, we reserve the right to immediately disable or throttle your account until you can reduce your bandwidth consumption.
Expected Behavior does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that Expected Behavior shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Expected Behavior has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service.
The failure of Expected Behavior to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Expected Behavior and govern your use of the Service, superseding any prior agreements between you and Expected Behavior (including, but not limited to, any prior versions of the Terms of Service). You agree that these Terms of Service and Your use of the Service are governed under Indiana law.
Customer Data Protection Agreement
Version
Effective June 8th 2026
Download
Table of Contents
CUSTOMER DATA PROTECTION AGREEMENT
This Customer Data Protection Agreement (the “Agreement”) is entered into between DocRaptor, LLC, an Indiana limited liability company (“DocRaptor”) on behalf of itself and its Affiliates, and the Customer (as defined below), effective as of [Current Date].
RECITALS
A. Customer uses one or more Services provided by DocRaptor. As part of using the Services, Customer may provide Personal Data controlled by Customer for processing by DocRaptor.
B. Customer requires that DocRaptor process Personal Data in compliance with applicable Data Protection Laws, including the GDPR and relevant laws governing international data transfers, and DocRaptor agrees to do so in accordance with the terms of this Agreement.
NOW, THEREFORE, for good and valuable consideration, the parties agree as follows:
AGREEMENT
1. Definitions
1.1 Affiliate: Any entity that directly or indirectly controls, is controlled by, or is under common control with a party. “Control” means ownership or control of more than 50% of the voting interests or the right to receive more than 50% of profits.
1.2 Customer: The customer using the Services and signing this Agreement.
1.3 Data Protection Laws: All applicable data protection and privacy laws and regulations, including GDPR, the UK Data Protection Act 2018, and any other laws governing the processing of Personal Data.
1.4 GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data.
1.5 Standard Contractual Clauses (SCCs): The latest version of the standard contractual clauses for data transfers adopted by the European Commission (currently the version adopted on June 4, 2021), which are incorporated herein by reference.
1.6 U.S. Data Privacy Framework: The framework established to facilitate compliant data transfers between the EU and the U.S., replacing the Privacy Shield.
1.7 Technical and Organizational Measures (TOMs): Measures implemented to ensure security and compliance with applicable Data Protection Laws (see Appendix I).
2. Data Processing
2.1 Scope of Processing: DocRaptor will process Personal Data only as necessary to provide Services, as specified in the Customer’s instructions, and in compliance with this Agreement and applicable Data Protection Laws. For purposes of GDPR, DocRaptor is the data importer, Customer, is the data exporter, and processing activities consist of conversion of HTML to PDF and related API services.
Data Transfers:
Transfers of Personal Data outside the EEA, UK, or Switzerland will be governed by the SCCs or the U.S. Data Privacy Framework, as applicable.
DocRaptor ensures an adequate level of protection in accordance with Data Protection Laws.
Data Subject Requests: DocRaptor will cooperate with Customer to address requests from data subjects under GDPR or other applicable laws (e.g., access, rectification, deletion).
Sub-processors: DocRaptor may engage Sub-processors, provided that: (a) Sub-processors agree to obligations no less stringent than those in this Agreement, and (b) DocRaptor remains fully liable for any breach caused by Sub-processors.
Data Breaches: In the event of a Security Incident, DocRaptor shall notify Customer within 24 hours of becoming aware of the breach, and 9rovide details, including the nature of the breach, affected data, and mitigation measures.
Data Retention: Personal Data will be retained by DocRaptor only as long as necessary to provide Services. Upon termination or expiration, Personal Data will be deleted or returned within 30 days, unless required by law.
3. Security Measures
TOM’s: DocRaptor will implement TOMs, including, (a) encryption of Personal Data in transit and at rest, (b) regular vulnerability assessments and penetration testing, (c) access control policies to limit access to authorized personnel.
Compliance with Security Standards: DocRaptor adheres to SOC 2 and/or ISO 27001 standards.
4. Audits
4.1 Audits: Customer may contact DocRaptor to request an audit of the architecture, systems and procedures relevant to the protection of Personal Data. Customer shall reimburse the DocRaptor for any time expended by the DocRaptor or its Subcontractors for any such audit at the DocRaptor’s then-current professional services rates, which shall be made available to Customer upon request. Before the commencement of any such audit, Customer and DocRaptor shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Customer shall be responsible. All reimbursement rates shall be reasonable, taking into account the resources expended by the DocRaptor, or its Subcontractors. Customer shall promptly notify DocRaptor with information regarding any non-compliance discovered during the course of an audit.
5. Governing Law
5.1 Governing Law. This Agreement will be governed by the laws of the Member State where the data exporter is established for matters related to GDPR. For all other matters, the laws of the State of Indiana, USA, shall apply.
6. Term and Termination
6.1 Term. This Agreement remains effective as long as DocRaptor processes Personal Data for the Customer.
6.2 Effect of Termination. Upon termination, DocRaptor will cease processing Personal Data, and return or delete all Personal Data within 30 days.
7. Modifications
7.1 Modifications. DocRaptor reserves the right to update this Agreement to reflect changes in Data Protection Laws or SCCs. Customers will be notified 30 days in advance.
IN WITNESS WHEREOF, the parties have executed this Agreement.
DocRaptor LLC:
By:
Name: Jamie Lemon
Title: Compliance Manager
CUSTOMER:
By:
Name:
Title:
Appendix I: Security Measures
In fulfilling its obligations hereunder, DocRaptor has in place and operates in accordance with security policies and standards which comply with the following (and in the case of conflict the highest standard shall prevail):
the exercise of that degree of professionalism, skill, diligence, prudence and foresight which would reasonably and ordinarily be expected from a skilled and experienced person or an internationally recognised company engaged in the same type of activity under the same or similar circumstances;
the policies and standards that the data exporter applies to its own information and documentation;
the data importer’s security policies and standards;
SOC 2 and/or equivalent standards
Effective January 26th 2026 to June 8th 2026
Download
Table of Contents
CUSTOMER DATA PROTECTION AGREEMENT
This Customer Data Protection Agreement (the “Agreement”) is entered into between DocRaptor, LLC, an Indiana limited liability company (“DocRaptor”) on behalf of itself and its Affiliates, and the Customer (as defined below), effective as of [Current Date].
RECITALS
A. Customer uses one or more Services provided by DocRaptor. As part of using the Services, Customer may provide Personal Data controlled by Customer for processing by DocRaptor.
B. Customer requires that DocRaptor process Personal Data in compliance with applicable Data Protection Laws, including the GDPR and relevant laws governing international data transfers, and DocRaptor agrees to do so in accordance with the terms of this Agreement.
NOW, THEREFORE, for good and valuable consideration, the parties agree as follows:
AGREEMENT
1. Definitions
1.1 Affiliate: Any entity that directly or indirectly controls, is controlled by, or is under common control with a party. “Control” means ownership or control of more than 50% of the voting interests or the right to receive more than 50% of profits.
1.2 Customer: The customer using the Services and signing this Agreement.
1.3 Data Protection Laws: All applicable data protection and privacy laws and regulations, including GDPR, the UK Data Protection Act 2018, and any other laws governing the processing of Personal Data.
1.4 GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data.
1.5 Standard Contractual Clauses (SCCs): The latest version of the standard contractual clauses for data transfers adopted by the European Commission (currently the version adopted on June 4, 2021), which are incorporated herein by reference.
1.6 U.S. Data Privacy Framework: The framework established to facilitate compliant data transfers between the EU and the U.S., replacing the Privacy Shield.
1.7 Technical and Organizational Measures (TOMs): Measures implemented to ensure security and compliance with applicable Data Protection Laws (see Appendix I).
2. Data Processing
2.1 Scope of Processing: DocRaptor will process Personal Data only as necessary to provide Services, as specified in the Customer’s instructions, and in compliance with this Agreement and applicable Data Protection Laws. For purposes of GDPR, DocRaptor is the data importer, Customer, is the data exporter, and processing activities consist of conversion of HTML to PDF and related API services.
Data Transfers:
Transfers of Personal Data outside the EEA, UK, or Switzerland will be governed by the SCCs or the U.S. Data Privacy Framework, as applicable.
DocRaptor ensures an adequate level of protection in accordance with Data Protection Laws.
Data Subject Requests: DocRaptor will cooperate with Customer to address requests from data subjects under GDPR or other applicable laws (e.g., access, rectification, deletion).
Sub-processors: DocRaptor may engage Sub-processors, provided that: (a) Sub-processors agree to obligations no less stringent than those in this Agreement, and (b) DocRaptor remains fully liable for any breach caused by Sub-processors.
Data Breaches: In the event of a Security Incident, DocRaptor shall notify Customer within 24 hours of becoming aware of the breach, and 9rovide details, including the nature of the breach, affected data, and mitigation measures.
Data Retention: Personal Data will be retained by DocRaptor only as long as necessary to provide Services. Upon termination or expiration, Personal Data will be deleted or returned within 30 days, unless required by law.
3. Security Measures
TOM’s: DocRaptor will implement TOMs, including, (a) encryption of Personal Data in transit and at rest, (b) regular vulnerability assessments and penetration testing, (c) access control policies to limit access to authorized personnel.
Compliance with Security Standards: DocRaptor adheres to SOC 2 and/or ISO 27001 standards.
4. Audits
4.1 Audits: Customer may contact DocRaptor to request an audit of the architecture, systems and procedures relevant to the protection of Personal Data. Customer shall reimburse the DocRaptor for any time expended by the DocRaptor or its Subcontractors for any such audit at the DocRaptor’s then-current professional services rates, which shall be made available to Customer upon request. Before the commencement of any such audit, Customer and DocRaptor shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Customer shall be responsible. All reimbursement rates shall be reasonable, taking into account the resources expended by the DocRaptor, or its Subcontractors. Customer shall promptly notify DocRaptor with information regarding any non-compliance discovered during the course of an audit.
5. Governing Law
5.1 Governing Law. This Agreement will be governed by the laws of the Member State where the data exporter is established for matters related to GDPR. For all other matters, the laws of the State of Indiana, USA, shall apply.
6. Term and Termination
6.1 Term. This Agreement remains effective as long as DocRaptor processes Personal Data for the Customer.
6.2 Effect of Termination. Upon termination, DocRaptor will cease processing Personal Data, and return or delete all Personal Data within 30 days.
7. Modifications
7.1 Modifications. DocRaptor reserves the right to update this Agreement to reflect changes in Data Protection Laws or SCCs. Customers will be notified 30 days in advance.
IN WITNESS WHEREOF, the parties have executed this Agreement.
DocRaptor LLC:
By:
Name: Matthew W Gordon
Title: VP, SaaS Division
CUSTOMER:
By:
Name:
Title:
Appendix I: Security Measures
In fulfilling its obligations hereunder, DocRaptor has in place and operates in accordance with security policies and standards which comply with the following (and in the case of conflict the highest standard shall prevail):
the exercise of that degree of professionalism, skill, diligence, prudence and foresight which would reasonably and ordinarily be expected from a skilled and experienced person or an internationally recognised company engaged in the same type of activity under the same or similar circumstances;
the policies and standards that the data exporter applies to its own information and documentation;
the data importer’s security policies and standards;
SOC 2 and/or equivalent standards
Effective June 5th 2025 to January 26th 2026
Download
Table of Contents
THIS CUSTOMER DATA PROTECTION AGREEMENT (the “Agreement”) is entered into between DocRaptor, LLC, an Indiana limited liability company, (“DocRaptor”) on behalf of itself and its Affiliates and the Customer (as defined below), effective as of .
RECITALS
A. Customer is using one or more Services provided by DocRaptor. A part of using the Services, Customer may be providing Personal Data controlled by Customer for processing by DocRaptor.
B. Customer requires that DocRaptor process Personal Data in compliance with applicable Data Protection Laws, including GDPR and relevant laws governing international data transfers, and DocRaptor agrees to do so in accordance with the terms of this Agreement.
NOW, THEREFORE, for good and valuable consideration, the parties agree as follows:
AGREEMENT
1. Definitions
1.1 Affiliate: Any entity that directly or indirectly controls, is controlled by, or is under common control with a party. “Control” means ownership or control of more than 50% of the voting interests or the right to receive more than 50% of profits.
1.2 Customer: The customer using the Services and signing this Agreement.
1.3 Data Protection Laws: All applicable data protection and privacy laws and regulations, including GDPR, the UK Data Protection Act 2018, and any other laws governing the processing of Personal Data.
1.4 GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data.
1.5 Standard Contractual Clauses: The latest version of the standard contractual clauses for data transfers adopted by the European Commission (currently the version adopted on June 4, 2021), which are incorporated herein by reference.
1.6 U.S. Data Privacy Framework: The framework established to facilitate compliant data transfers between the EU and the U.S., replacing the Privacy Shield.
1.7 Technical and Organizational Measures (TOMs): Measures implemented to ensure security and compliance with applicable Data Protection Laws (see Appendix I).
2. Data Processing
2.1 Scope of Processing: DocRaptor will process Personal Data only as necessary to provide Services, as specified in the Customer’s instructions, and in compliance with this Agreement and applicable Data Protection Laws. For purposes of GDPR, DocRaptor is the data importer, Customer, is the data exporter, and processing activities consist of conversion of HTML to PDF and related API services.
2.2 Data Transfers:
2.2.1 Transfers of Personal Data outside the EEA, UK, or Switzerland will be governed by the SCCs or the U.S. Data Privacy Framework, as applicable.
2.2.2 DocRaptor ensures an adequate level of protection in accordance with Data Protection Laws.
2.3 Data Subject Requests: DocRaptor will cooperate with Customer to address requests from data subjects under GDPR or other applicable laws (e.g., access, rectification, deletion).
2.4 Sub-processors: DocRaptor may engage Sub-processors, provided that: (a) Sub-processors agree to obligations no less stringent than those in this Agreement, and (b) DocRaptor remains fully liable for any breach caused by Sub-processors.
2.5 Data Breaches: In the event of a Security Incident, DocRaptor shall notify Customer within 24 hours of becoming aware of the breach, and provide details, including the nature of the breach, affected data, and mitigation measures.
2.6 Data Retention: Personal Data will be retained by DocRaptor only as long as necessary to provide Services. Upon termination or expiration, Personal Data will be deleted or returned within 30 days, unless required by law.
3. Security Measures
3.1 TOM’s: DocRaptor will implement TOMs, including, (a) encryption of Personal Data in transit and at rest, (b) regular vulnerability assessments and penetration testing, (c) access control policies to limit access to authorized personnel.
3.2 Compliance with Security Standards: DocRaptor adheres to SOC 2 and/or ISO 27001 standards.
4. Audits
4.1 Audits: Customer may contact DocRaptor to request an audit of the architecture, systems and procedures relevant to the protection of Personal Data. Customer shall reimburse DocRaptor for any time expended by DocRaptor or its Subcontractors for any such audit at DocRaptor’s then-current professional services rates, which shall be made available to Customer upon request. Before the commencement of any such audit, Customer and DocRaptor shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Customer shall be responsible. All reimbursement rates shall be reasonable, taking into account the resources expended by DocRaptor, or its Subcontractors. Customer shall promptly notify DocRaptor with information regarding any non-compliance discovered during the course of an audit.
5. Governing Law
5.1 Governing Law: This Agreement will be governed by the laws of the Member State where the data exporter is established for matters related to GDPR. For all other matters, the laws of the State of Indiana, USA, shall apply.
6. Term and Termination
6.1 Term: This Agreement remains effective as long as DocRaptor processes Personal Data for the Customer.
6.2 Effect of Termination: Upon termination, DocRaptor will cease processing Personal Data, and return or delete all Personal Data within 30 days.
7. Modifications
7.1 Modifications: DocRaptor reserves the right to update this Agreement to reflect changes in Data Protection Laws or SCCs. Customers will be notified 30 days in advance.
IN WITNESS WHEREOF, the parties have executed this Agreement.
By:
Name:
Title:
DocRaptor LLC
By:
Name: Jonathon Fruchte
Title: Partner
Appendix I: Security Measures
In fulfilling its obligations hereunder, DocRaptor has in place and operates in accordance with security policies and standards which comply with the following (and in the case of conflict the highest standard shall prevail):
1.1.1 the exercise of that degree of professionalism, skill, diligence, prudence and foresight which would reasonably and ordinarily be expected from a skilled and experienced person or an internationally recognised company engaged in the same type of activity under the same or similar circumstances;
1.1.2 the policies and standards that the data exporter applies to its own information and documentation;
1.1.3 the data importer’s security policies and standards;
1.1.4 SOC 2 and/or equivalent standards
Effective April 13th 2018 to June 5th 2025
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Table of Contents
THIS CUSTOMER DATA PROTECTION AGREEMENT (the “Agreement”) is entered into between Expected Behavior, LLC, an Ohio limited liability company, (“Expected Behavior”) on behalf of itself and Expected Behavior Affiliates and the Customer (as defined below) effective .
RECITALS
A. Customer is using one or more Services provided by Expected Behavior. A part of using the Services, Customer may be providing Personal Data controlled by Customer for processing by Expected Behavior.
B. Customer desires that Expected Behavior process Personal Data in compliance with EU Data Protection Law and Expected Behavior is willing to do so in its provision of the Services in accordance with the terms of this Agreement.
NOW, THEREFORE, for and in consideration of the good and valuable consideration contained herein, the receipt of which and sufficiency of which are hereby acknowledged by the parties hereto, and intending to be legally bound hereby, as of the date above, the parties agree as follows:
AGREEMENT
1. DEFINITIONS.
1.1 Affiliate. The term “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control of a party. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of a party or the right to receive more than fifty percent (50%) of the profits or earning of the entity.
1.2 Customer. The term “Customer” means the customer using the Services and signing this agreement as the Customer.
1.3 Data Protection Law(s). The term “Data Protection Law(s)” means all worldwide data protection and privacy laws and regulations applicable to the Personal Data in question, including, where applicable, EU Data Protection Law.
1.4 EEA. The term “EEA” means the European Economic Area and includes the European Union, Iceland, Liechtenstein and Norway.
1.5 EU Data Protection Law. The term “EU Data Protection Law” means (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data (the "Directive"); and (ii) on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) ("GDPR").
1.6 Expected Behavior. The term “Expected Behavior” means Expected Behavior, LLC, an Ohio limited liability company, and/or any applicable Expected Behavior, LLC Affiliate.
1.7 Personal Data. The term “Personal Data” means information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity. For the avoidance of doubt, Personal Data includes personally identifiable information.
1.8 Principles. The term “Principles” means the Privacy Shield Framework Principles (as supplemented by the Supplemental Principles) contained in Annex II to the European Commission Decision C(2016)4176 of July 12, 2016 (as may be amended, superseded or replaced).
1.9 Privacy Shield Framework. The term ”Privacy Shield Framework” means the EU-US Privacy Shield self-certification program operated by the U.S. Department of Commerce and approved by the European Commission pursuant to Decision C(2016)4176 of July 12, 2016
1.10 Process(ing). The term “Process(ing)” of Personal Data means any operation or set of operations which is performed upon Personal Data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure or dissemination, and erasure or destruction.
1.11 Security Incident. The term “Security Incident” means any unauthorized or unlawful breach of security leading to, or reasonably believed to have led to, the accidental or unlawful destruction loss, alteration, unauthorized disclosure or access to Personal Data.
1.12 Services. The term “Services” means any services provided by Expected Behavior and used by Customer, including, but not limited to, DocRaptor and Instrumental.
1.13 Subcontractor. The term “Subcontractor” means any third party (including any Agent's affiliate) engaged directly or indirectly by Agent to process any Personal Data relating to this Agreement and/or the Contracts. The term "Subcontractor" shall also include any third party appointed by a Subcontractor to process any Personal Data relating to this Agreement.
2. COMPLIANCE WITH THE PRINCIPLES
2.1 Expected Behavior Obligations. Expected Behavior will only Process Personal Data received from Customer as a Processor (as such term is defined in Data Protection Laws) on behalf of Customer. Expected Behavior will at all times process such Personal Data for the purposes of providing the Services to Customer and in accordance with Customer’s instructions and this Agreement.
2.2 Data Exports. Expected Behavior will at all times provide an adequate level of protection for the Personal Data received from Customer, wherever it is processed, in accordance with the requirements of Data Protection Laws.
To the extent Expected Behavior processes Personal Data under this Agreement that originates from EEA (including the United Kingdom) the parties acknowledge that Expected Behavior shall be deemed to provide adequate protection (within the meaning of Article 25 and 26 of Directive) for any such Personal Data by virtue of having self-certified its compliance with the Principles. Agent agrees to protect such Personal Data in accordance with the requirements of this Agreement, the Principles, and/or as Expected Behavior may otherwise require to ensure an adequate level of protection for such Personal Data in accordance with the requirements of Data Protection Laws.
2.3 Notice of Non-Compliance. If Expected Behavior determines that it can no longer meet its obligations under Section 2.2 above, Expected Behavior shall: (i) immediately notify Customer in writing and in such event, will work with Customer and promptly take all reasonable and appropriate steps to stop and remediate (if remediable) any processing until such time as the processing meets the level of protection as is required by Section 2.2 above; and (ii) immediately stop (and procure all sub-processors immediately cease) Processing all Personal Data, if in Customer's sole discretion, Customer determines that Expected Behavior has not or cannot correct any non-compliance with Section 2.2 above in accordance with this Section 2.3 within a reasonable time frame.
2.4 Cooperation with Data Subjects. Expected Behavior shall reasonably cooperate with Customer to enable Expected Behavior to respond to any requests, complaints or other communications from data subjects and regulatory or judicial bodies relating to the processing of Personal Data, including requests from data subjects seeking to exercise their rights under Data Protection Laws. In the event that any such request, complaint or communication is made directly to Expected Behavior, Expected Behavior shall promptly pass this onto Customer and shall not respond to such communication without Customer’s express authorization unless required to do so by Data Protection Laws, in which case Expected Behavior shall only respond to the extent absolutely necessary to comply with such Data Protection Laws.
2.5 Sub-processing. Customer consents to Expected Behavior engaging Subcontractors to process Personal Data provided that; (i) Expected Behavior imposes substantially the same data protection terms on any Subcontractor it engages as contained in this Agreement; and (ii) Expected Behavior remains fully liable for any breach of this Agreement that is caused any act error or omission of such Subcontractor.
2.6 Security Measures. Expected Behavior will implement and maintain all appropriate technical and organizational security measures to protect from Security Incidents and to preserve the security, integrity and confidentiality of Personal Data (“Security Measures”). Such measures shall have regard to the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of data subjects.
2.7 Security Incidents. In the event of a Security Incident, Expected Behavior shall without undue delay inform Customer and provide written details of the Security Incident, including the type of data affected and the identity of affected person(s) as soon as such information becomes known or available to Expected Behavior. Further, Expected Behavior shall: (i) provide cooperation as Customer may require to fulfil its obligations under Data Protection Laws; and (ii) take such measures and actions as are appropriate to remedy or mitigate the effects of the Security Incident.
2.8 Term of Protection. Expected Behavior shall apply the protections set forth this Agreement for as long as Expected Behavior retains Personal Data pursuant to its provision of the Services).
2.9 Data Retention. Expected Behavior shall ensure that Personal Data is only retained in a form identifying, or making identifiable the individual during the term of this Agreement and shall return or permanently delete Personal Data (including an Personal Data processed by its Sub-Contractors) in accordance with applicable law when such Personal Data is no longer needed and/or upon Customer's request or upon termination or expiry of this Agreement. This requirement shall not apply to the extent that Expected Behavior is required by any applicable law to retain some or all of the Personal Data, in which event Expected Behavior shall isolate and protect the Personal Data from any further processing except to the extent required by such law.
2.10 Audits. Customer may contact Expected Behavior to request an on-site audit of the architecture, systems and procedures relevant to the protection of Personal Data at locations where Personal Data is stored. Customer shall reimburse the Expected Behavior for any time expended by the Expected Behavior or its Subcontractors for any such on-site audit at the Expected Behavior’s then-current professional services rates, which shall be made available to Customer upon request. Before the commencement of any such on-site audit, Customer and Expected Behavior shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Customer shall be responsible. All reimbursement rates shall be reasonable, taking into account the resources expended by the Expected Behavior, or its Subcontractors. Customer shall promptly notify Expected Behavior with information regarding any non-compliance discovered during the course of an audit.
2.11 Disclosure to Regulators. Expected Behavior and Customer shall cooperate in order to facilitate prompt response to all inquiries or requests from the U.S. Department of Commerce, any other regulator or governmental entity and all other inquiries or complaints regarding compliance with the Principles. Either party may provide a copy of this Agreement to the U.S. Department of Commerce, the U.S. Federal Trade Commission, the U.S. Department of State and any other regulator entitled to access in connection with the enforcement of the Principles.
2.12 Termination. Notwithstanding anything in this Agreement to the contrary, Expected Behavior may terminate the provision of Services to the Customer, in whole or in part.
2.13 Modifications. Data Protection Laws and the Principles may be updated or changed from time to time. In the event of any such changes, Expected Behavior may unilaterally change the terms of this Agreement in compliance with Data Protection Laws. Such changes shall take effect upon thirty (30) days advance written notice to Customer. Should Customer object to such a change to this Agreement, Customer’s sole remedy is to cease using the Services.
3. EFFECT. The parties shall, at any time, and from time to time, use their reasonable best efforts to take, or cause to be taken, all appropriate action, and to do all things necessary, proper or advisable, to give effect to the terms of this Agreement, including, without limitation, executing and delivering any additional instruments, certificates or other documents.
4. COUNTERPARTS. This Agreement may be executed in separate counterparts, each of which shall be deemed an original, but such counterparts shall together constitute but one and the same Agreement. The parties may execute and deliver signatures to this Agreement electronically, including by facsimile or portable document format (PDF) file.
5. GOVERNING LAW. To the extent required by applicable Data Protection Laws, this Agreement shall be governed by the law of the applicable jurisdiction. In all other cases, this Agreement shall be governed by the law of the same jurisdiction as the Contracts.
6. ENTIRE AGREEMENT. This Agreement, together with any agreements entered into by Customer related to the provision of the Services, contains the entire agreement and understanding between the parties concerning its subject matter. This Agreement supersedes all prior proposals, representations, agreements and understandings, written or oral, concerning its subject matter.
7. CONFLICTS. In the event of a conflict between the terms of this Agreement and the terms of any agreements entered into by Customer related to the provision of the Services, this Agreement shall control.
IN WITNESS WHEREOF, each party: (a) acknowledges that it has read and understood the terms of this Agreement; (b) agrees to be bound by this Agreement; and (c) has caused their duly authorized officers to execute this Agreement on their behalf as of the date set forth below.
EXPECTED BEHAVIOR, LLC
By:
By:
Name: Jonathon Fruchte
Name:
Title: Partner
Title:
Effective April 10th 2018 to April 13th 2018
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Table of Contents
THIS CUSTOMER DATA PROTECTION AGREEMENT (the “Agreement”) is entered into between Expected Behavior, LLC, an Ohio limited liability company, (“Expected Behavior”) on behalf of itself and Expected Behavior Affiliates and the Customer (as defined below) effective .
RECITALS
A. Customer is using one or more Services provided by Expected Behavior. A part of using the Services, Customer may be providing Personal Data controlled by Customer for processing by Expected Behavior.
B. Customer desires that Expected Behavior process Personal Data in compliance with EU Data Protection Law and Expected Behavior is willing to do so in its provision of the Services in accordance with the terms of this Agreement.
NOW, THEREFORE, for and in consideration of the good and valuable consideration contained herein, the receipt of which and sufficiency of which are hereby acknowledged by the parties hereto, and intending to be legally bound hereby, as of the date in the signature block below, the parties agree as follows:
AGREEMENT
1. DEFINITIONS.
1.1 Affiliate. The term “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control of a party. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of a party or the right to receive more than fifty percent (50%) of the profits or earning of the entity.
1.2 Customer. The term “Customer” means the customer using the Services and signing this agreement as the Customer.
1.3 Data Protection Law(s). The term “Data Protection Law(s)” means all worldwide data protection and privacy laws and regulations applicable to the Personal Data in question, including, where applicable, EU Data Protection Law.
1.4 EEA. The term “EEA” means the European Economic Area and includes the European Union, Iceland, Liechtenstein and Norway.
1.5 EU Data Protection Law. The term “EU Data Protection Law” means (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data (the "Directive"); and (ii) on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) ("GDPR").
1.6 Expected Behavior. The term “Expected Behavior” means Expected Behavior, LLC, an Ohio limited liability company, and/or any applicable Expected Behavior, LLC Affiliate.
1.7 Personal Data. The term “Personal Data” means information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity. For the avoidance of doubt, Personal Data includes personally identifiable information.
1.8 Principles. The term “Principles” means the Privacy Shield Framework Principles (as supplemented by the Supplemental Principles) contained in Annex II to the European Commission Decision C(2016)4176 of July 12, 2016 (as may be amended, superseded or replaced).
1.9 Privacy Shield Framework. The term ”Privacy Shield Framework” means the EU-US Privacy Shield self-certification program operated by the U.S. Department of Commerce and approved by the European Commission pursuant to Decision C(2016)4176 of July 12, 2016
1.10 Process(ing). The term “Process(ing)” of Personal Data means any operation or set of operations which is performed upon Personal Data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure or dissemination, and erasure or destruction.
1.11 Security Incident. The term “Security Incident” means any unauthorized or unlawful breach of security leading to, or reasonably believed to have led to, the accidental or unlawful destruction loss, alteration, unauthorized disclosure or access to Personal Data.
1.12 Services. The term “Services” means any services provided by Expected Behavior and used by Customer, including, but not limited to, DocRaptor, Instrumental, and Gauges.
1.13 Subcontractor. The term “Subcontractor” means any third party (including any Agent's affiliate) engaged directly or indirectly by Agent to process any Personal Data relating to this Agreement and/or the Contracts. The term "Subcontractor" shall also include any third party appointed by a Subcontractor to process any Personal Data relating to this Agreement.
2. COMPLIANCE WITH THE PRINCIPLES
2.1 Expected Behavior Obligations. Expected Behavior will only Process Personal Data received from Customer as a Processor (as such term is defined in Data Protection Laws) on behalf of Customer. Expected Behavior will at all times process such Personal Data for the purposes of providing the Services to Customer and in accordance with Customer’s instructions and this Agreement.
2.2 Data Exports. Expected Behavior will at all times provide an adequate level of protection for the Personal Data received from Customer, wherever it is processed, in accordance with the requirements of Data Protection Laws. Expected Behavior shall not process or transfer any such Personal Data in or to a territory other than the territory in which the Personal Data was first collected (nor permit the Personal Data to be so processed or transferred) unless: (i) it has first obtained Customer's prior written consent; and (ii) it takes all such measures as are necessary to ensure such processing or transfer is in compliance with Data Protection Laws.
To the extent Expected Behavior processes Personal Data under this Agreement that originates from EEA (including the United Kingdom) the parties acknowledge that Expected Behavior shall be deemed to provide adequate protection (within the meaning of Article 25 and 26 of Directive) for any such Personal Data by virtue of having self-certified its compliance with the Principles. Agent agrees to protect such Personal Data in accordance with the requirements of this Agreement, the Principles, and/or as Expected Behavior may otherwise require to ensure an adequate level of protection for such Personal Data in accordance with the requirements of Data Protection Laws.
2.3 Notice of Non-Compliance. If Expected Behavior determines that it can no longer meet its obligations under Section 2.2 above, Expected Behavior shall: (i) immediately notify Customer in writing and in such event, will work with Customer and promptly take all reasonable and appropriate steps to stop and remediate (if remediable) any processing until such time as the processing meets the level of protection as is required by Section 2.2 above; and (ii) immediately stop (and procure all sub-processors immediately cease) Processing all Personal Data, if in Customer's sole discretion, Customer determines that Expected Behavior has not or cannot correct any non-compliance with Section 2.2 above in accordance with this Section 2.3 within a reasonable time frame.
2.4 Cooperation with Data Subjects. Expected Behavior shall reasonably cooperate with Customer to enable Expected Behavior to respond to any requests, complaints or other communications from data subjects and regulatory or judicial bodies relating to the processing of Personal Data, including requests from data subjects seeking to exercise their rights under Data Protection Laws. In the event that any such request, complaint or communication is made directly to Expected Behavior, Expected Behavior shall promptly pass this onto Customer and shall not respond to such communication without Customer’s express authorization unless required to do so by Data Protection Laws, in which case Expected Behavior shall only respond to the extent absolutely necessary to comply with such Data Protection Laws.
2.5 Sub-processing. Customer consents to Expected Behavior engaging Subcontractors to process Personal Data provided that; (i) Expected Behavior imposes substantially the same data protection terms on any Subcontractor it engages as contained in this Agreement; and (ii) Expected Behavior remains fully liable for any breach of this Agreement that is caused any act error or omission of such Subcontractor.
2.6 Security Measures. Expected Behavior will implement and maintain all appropriate technical and organizational security measures to protect from Security Incidents and to preserve the security, integrity and confidentiality of Personal Data (“Security Measures”). Such measures shall have regard to the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of data subjects.
2.7 Security Incidents. In the event of a Security Incident, Expected Behavior shall promptly (and in no event later than 24 hours of becoming aware of such Security Incident) inform Customer and provide written details of the Security Incident, including the type of data affected and the identity of affected person(s) as soon as such information becomes known or available to Expected Behavior. Further, Expected Behavior shall: (i) provide cooperation as Customer may require to fulfil its obligations under Data Protection Laws; and (ii) take such measures and actions as are appropriate to remedy or mitigate the effects of the Security Incident.
2.8 Term of Protection. Expected Behavior shall apply the protections set forth this Agreement for as long as Expected Behavior retains Personal Data pursuant to its provision of the Services).
2.9 Data Retention. Expected Behavior shall ensure that Personal Data is only retained in a form identifying, or making identifiable the individual during the term of this Agreement and shall return or permanently delete Personal Data (including an Personal Data processed by its Sub-Contractors) in accordance with applicable law when such Personal Data is no longer needed and/or upon Customer's request or upon termination or expiry of this Agreement. This requirement shall not apply to the extent that Expected Behavior is required by any applicable law to retain some or all of the Personal Data, in which event Expected Behavior shall isolate and protect the Personal Data from any further processing except to the extent required by such law.
2.10 Audits. Customer may contact Expected Behavior to request an on-site audit of the architecture, systems and procedures relevant to the protection of Personal Data at locations where Personal Data is stored. Customer shall reimburse the Expected Behavior for any time expended by the Expected Behavior or its Subcontractors for any such on-site audit at the Expected Behavior’s then-current professional services rates, which shall be made available to Customer upon request. Before the commencement of any such on-site audit, Customer and Expected Behavior shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Customer shall be responsible. All reimbursement rates shall be reasonable, taking into account the resources expended by the Expected Behavior, or its Subcontractors. Customer shall promptly notify Expected Behavior with information regarding any non-compliance discovered during the course of an audit.
2.11 Disclosure to Regulators. Expected Behavior and Customer shall cooperate in order to facilitate prompt response to all inquiries or requests from the U.S. Department of Commerce, any other regulator or governmental entity and all other inquiries or complaints regarding compliance with the Principles. Either party may provide a copy of this Agreement to the U.S. Department of Commerce, the U.S. Federal Trade Commission, the U.S. Department of State and any other regulator entitled to access in connection with the enforcement of the Principles.
2.12 Termination. Notwithstanding anything in this Agreement to the contrary, Expected Behavior may terminate the provision of Services to the Customer, in whole or in part.
2.13 Modifications. Data Protection Laws and the Principles may be updated or changed from time to time. In the event of any such changes, Expected Behavior may unilaterally change the terms of this Agreement in compliance with Data Protection Laws. Such changes shall take effect upon thirty (30) days advance written notice to Customer. Should Customer object to such a change to this Agreement, Customer’s sole remedy is to cease using the Services.
3. EFFECT. The parties shall, at any time, and from time to time, use their reasonable best efforts to take, or cause to be taken, all appropriate action, and to do all things necessary, proper or advisable, to give effect to the terms of this Agreement, including, without limitation, executing and delivering any additional instruments, certificates or other documents.
4. COUNTERPARTS. This Agreement may be executed in separate counterparts, each of which shall be deemed an original, but such counterparts shall together constitute but one and the same Agreement. The parties may execute and deliver signatures to this Agreement electronically, including by facsimile or portable document format (PDF) file.
5. GOVERNING LAW. To the extent required by applicable Data Protection Laws, this Agreement shall be governed by the law of the applicable jurisdiction. In all other cases, this Agreement shall be governed by the law of the same jurisdiction as the Contracts.
6. ENTIRE AGREEMENT. This Agreement, together with any agreements entered into by Customer related to the provision of the Services, contains the entire agreement and understanding between the parties concerning its subject matter. This Agreement supersedes all prior proposals, representations, agreements and understandings, written or oral, concerning its subject matter.
7. CONFLICTS. In the event of a conflict between the terms of this Agreement and the terms of any agreements entered into by Customer related to the provision of the Services, this Agreement shall control.
IN WITNESS WHEREOF, each party: (a) acknowledges that it has read and understood the terms of this Agreement; (b) agrees to be bound by this Agreement; and (c) has caused their duly authorized officers to execute this Agreement on their behalf as of the date set forth below.
EXPECTED BEHAVIOR, LLC
By:
By:
Name: Jonathon Fruchte
Name:
Title: Partner
Title: