Snapshot 34653
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Subscribe to UpdatesSubscribe All Systems Operational Active Directory Operational Active Directory Integration - US Region Operational Active Directory Integration - EU Region Operational Active Directory Integration - IN Region Operational Admin Console Operational Admin Console - US Region Operational Admin Console - EU Region Operational Admin Console - IN Region Operational Agent Operational Agent - US Region Operational Agent - EU Region Operational Agent - IN Region Operational AI Gateway Operational AI Gateway - US Region Operational AI Gateway - EU Region Operational Android EMM Operational Android EMM - US Region Operational Android EMM - EU Region Operational Apple MDM Operational Apple MDM - US Region Operational Apple MDM - EU Region Operational Cloudflare Operational Cloudflare Cloudflare Firewall Operational Cloudflare CDN/Cache Operational Commands Operational Commands - US Region Operational Commands - EU Region Operational Commands - IN Region Operational Custom API Import Operational Custom API Import - 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US Region Operational System Insights - EU Region Operational System Insights - IN Region Operational TOTP / MFA / JumpCloud Protect Operational TOTP / MFA / JumpCloud Protect - US Region Operational TOTP / MFA / JumpCloud Protect - EU Region Operational TOTP / MFA / JumpCloud Protect - IN Region Operational User Console Operational User Console - US Region Operational User Console - EU Region Operational User Console - IN Region Operational User Import from CSV Operational User Import from CSV - US Region Operational User Import from CSV - EU Region Operational Windows MDM Operational Windows MDM - US Region Operational Windows MDM - EU Region Operational Workday Import Operational Workday Import - US Region Operational Workday Import - EU Region Operational www.jumpcloud.com Operational www.jumpcloud.com Operational www.jumpcloud.com - EU Region Operational JumpCloud University Operational JumpCloud University - US Region Operational JumpCloud University - EU Region Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Oct 2, 2026 No incidents reported today. Oct 1, 2026 No incidents reported. Sep 30, 2026 No incidents reported. Sep 29, 2026 No incidents reported. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 Maintenance for Core Database (EU Region) Update - The scheduled maintenance has been completed. Sep 25, 21:38 MDT Completed - The scheduled maintenance has been completed. Sep 25, 21:30 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 20:30 MDT Update - We will be undergoing scheduled maintenance during this time. Sep 8, 15:52 MDT Scheduled - Scheduled Maintenance: Core Database Upgrade (India region) prd02 (EU Region) - Saturday, September 26th, 2026 - 02:30 - 03:30 UTC (04:30 - 05:30 CEST) Who's affected: Organizations hosted in JumpCloud's EU region. Other regions are not affected. What to expect: We're performing an upgrade to the core database that underpins the India region. Unlike most maintenance, this upgrade requires the regional database to be briefly moved to read-only. Within the window there is a brief period of roughly 10 minutes where JumpCloud services in the region may experience some interruption: °New Administrator admin logins may fail, but existing sessions should continue as read-only. °End users will be able to authenticate to JumpCloud and JumpCloud-protected resources (such as SSO applications) during the interruption, however there may be some slowness and limited functionality. °Changes cannot be saved. Creating or modifying users, devices, groups, policies, and other settings will fail during the window and should be retried once maintenance completes. °Device management is briefly delayed. Commands, enrollments, and agent-reported data submitted during the window are queued and should process automatically once the database returns to read-write. °API read requests may continue to work; write requests will fail during the window and should be retried afterward. Action required: None. All services reconnect automatically once maintenance completes, and any request that fails during the interruption will succeed on retry. No data is lost. We appreciate your patience while we complete this infrastructure upgrade. If you have any questions, please contact JumpCloud Support. Sep 8, 15:52 MDT Degraded Commands Service Resolved - This incident has been resolved. Sep 25, 12:33 MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 25, 11:55 MDT Identified - The issue has been identified and a fix is being implemented. Sep 25, 11:29 MDT Investigating - We're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status event once resolved. Sep 25, 11:27 MDT Sep 24, 2026 No incidents reported. Sep 23, 2026 No incidents reported. Sep 22, 2026 No incidents reported. Sep 21, 2026 No incidents reported. Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 Maintenance for Core Database (IN Region) Completed - The scheduled maintenance has been completed. Sep 18, 20:20 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 18, 19:30 MDT Update - We will be undergoing scheduled maintenance during this time. Sep 8, 15:54 MDT Scheduled - Scheduled Maintenance: Core Database Upgrade (India region) Maintenance window: Saturday, September 19, 2026, 01:30 - 02:30 UTC (07:00 - 08:00 IST) Who's affected: Organizations hosted in JumpCloud's India region. Other regions are not affected. What to expect: We're performing an upgrade to the core database that underpins the India region. Unlike most maintenance, this upgrade requires the regional database to be briefly moved to read-only. Within the window there is a brief period of roughly 10 minutes where JumpCloud services in the region may experience some interruption: °New Administrator admin logins may fail, but existing sessions should continue as read-only. °End users will be able to authenticate to JumpCloud and JumpCloud-protected resources (such as SSO applications) during the interruption, however there may be some slowness and limited functionality. °Changes cannot be saved. Creating or modifying users, devices, groups, policies, and other settings will fail during the window and should be retried once maintenance completes. °Device management is briefly delayed. Commands, enrollments, and agent-reported data submitted during the window are queued and should process automatically once the database returns to read-write. °API read requests may continue to work; write requests will fail during the window and should be retried afterward. Action required: None. All services reconnect automatically once maintenance completes, and any request that fails during the interruption will succeed on retry. No data is lost. We appreciate your patience while we complete this infrastructure upgrade. If you have any questions, please contact JumpCloud Support. Sep 8, 15:49 MDT Incident History Powered by Atlassian Statuspage