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IDnow System Status Subscribe to UpdatesSubscribe All Systems Operational IDnow Solutions Operational VideoIdent Operational eID Operational AutoIdent Operational AutoIdent QES Operational POS Operational Check'nSign.io Operational IDCheck.io Operational ETSI Operational IDCheck.io PVID Operational YRIS Operational eSign Operational InstantSign Operational eSign Wallet Operational Subscribe to SDK notifications Operational SmartStamp Operational Document-based IDV Operational Trust Platform Operational Ident Centers Operational Ident Center Munich Operational Ident Center Iasi Operational Ident Center Split Operational Ident Center Athens Operational Ident Center Zagreb Operational Ident Center Osijek Operational Ident Center Metkovici Operational Ident Center Brasov Operational Ident Center Simeria Operational Ident Center Sarajevo Operational Ident Center Pune Operational Test Systems Operational VideoIdent Operational eID Operational AutoIdent Operational AutoIdent QES Operational POS Operational Check'nSign.io Operational IDCheck.io Operational ETSI Operational IDCheck.io PVID Operational YRIS Operational eSign Operational InstantSign Operational eSign Wallet Operational SmartStamp Operational Document-based IDV Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Scheduled Maintenance New Release Deployment Oct 6, 2026 06:00-07:00 CEST We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release. Posted on Sep 30, 2026 - 10:14 CEST [IDCheck.io] Annual Production System Failover Test Oct 13, 2026 08:00-12:00 CEST Dear customer, We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test. Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io Sincerely Yours, IDnow DevOps Team Posted on Aug 27, 2026 - 13:46 CEST System Metrics Month Week Day Users API response time Fetching Users API uptime Fetching API response time Fetching API uptime Fetching AutoIdent response time Fetching AutoIdent uptime Fetching Past Incidents Oct 2, 2026 No incidents reported today. Oct 1, 2026 [IDCheck.io/Check'n'Sign] New Release Deployment Completed - The scheduled maintenance has been completed. Oct 1, 09:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 07:00 CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Sep 7, 17:20 CEST System Maintenance Completed - The scheduled maintenance has been completed. Oct 1, 07:01 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 06:00 CEST Scheduled - Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team Sep 18, 11:00 CEST Sep 30, 2026 [PVID] New Release Deployment Completed - The scheduled maintenance has been completed. Sep 30, 10:16 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 30, 08:00 CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Sep 7, 17:17 CEST Sep 29, 2026 No incidents reported. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 [TEST System] Degraded Performance Resolved - This incident has been resolved. Sep 25, 12:49 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 25, 12:31 CEST Investigating - We are currently experiencing a degradation in performance on our TEST system and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal. Sep 25, 10:33 CEST Sep 24, 2026 System Maintenance Completed - The scheduled maintenance has been completed. Sep 24, 07:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 24, 06:00 CEST Scheduled - Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team Sep 18, 10:13 CEST Sep 23, 2026 Service Disruption [TEST System] Resolved - This incident has been resolved. Sep 23, 16:35 CEST Update - We are continuing to monitor for any further issues. Sep 23, 15:56 CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep 23, 15:55 CEST Investigating - We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored. Sep 23, 13:51 CEST [IDCheck.io/PVID/Check'n'Sign] New Release Deployment in TEST Completed - The scheduled maintenance has been completed. Sep 23, 10:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 08:00 CEST Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Sep 7, 17:16 CEST Sep 22, 2026 Webhook certificate replacement Completed - The scheduled maintenance has been completed. Sep 22, 10:30 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 22, 10:00 CEST Scheduled - During this maintenance window, we will deploy new webhook certificates for the following common names: gateway.idnow.de This change will not require any downtime, and service availability and performance will not be affected. Please note that the next scheduled webhook certificate replacement will take place in March 2027, in accordance with the shorter certificate validity periods defined by the current TLS Baseline Requirements. If you have any questions, please contact us at https://support.idnow.io. Best regards, IDnow DevOps Team Sep 8, 09:03 CEST System Maintenance [EID] - Authada Completed - The scheduled maintenance has been completed. Sep 22, 05:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 21, 23:00 CEST Scheduled - Dear customer, We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service. The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely, IDnow DevOps Team Sep 14, 11:02 CEST Sep 21, 2026 Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage