Snapshot 34704
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The underlying infrastructure issue affecting SFTP delivery of product feeds is now recovering, and feeds are beginning to process again. If your team has already begun the configuration change we shared, please complete it — no further action or rollback is needed. If you had not yet started, feed delivery should resume automatically as recovery completes; your account team will confirm once your feeds are processing normally.\n\nWe're continuing to monitor closely to ensure the issue is fully resolved for all affected clients. Thank you for your patience.",
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"body": "Our engineering team has implemented a fix for the issue affecting SFTP delivery of product feeds.\n\nFor affected clients, a small configuration change is required on your end to fully restore feed delivery. Your account team will reach out shortly, if not already, directly with instructions. Please get in touch if you haven't received these or need help completing the change.\n\nWe'll continue monitoring closely and will post a final update once this is fully resolved for all affected clients.\n\nThank you for your patience throughout this issue.",
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"body": "We are continuing to work with our infrastructure provider to resolve the issue affecting delivery of product feeds for clients on legacy SHQ SFTP connections. We will provide more updates as soon as we have further information or the issue is resolved.\n\nThank you for your continued patience.",
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"body": "We have identified an infrastructure issue affecting SFTP delivery of product feeds. Our team is in direct communication with our infrastructure provider to resolve this as quickly as possible.\n\nWe understand how important timely feed delivery is to your operations, and we're treating this with urgency.\n\nWe will post an update as soon as we have more information or once the issue is resolved.\n\nThank you for your patience.",
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"body": "On September 1, 2026, from approximately 11:26 AM to 11:55 AM ET, our upstream cloud infrastructure provider (Google Cloud Platform) experienced an outage (https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev) that disrupted our sending service. During this window, a large portion of email and text sends were not delivered. We were able to recover a small number of welcome and behavioral sends; the remaining sends from this window could not be recovered. Service has fully recovered and sends are operating normally. We apologize for the disruption.",
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"body": "The issue affecting dynamic coupon codes has been resolved. Onsite campaigns are now displaying coupon codes correctly, and emails and text messages with dynamic coupon codes are sending normally. We apologize for the disruption.",
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"body": "We are investigating an issue affecting campaigns that use dynamic coupon codes. Onsite campaigns are displaying a \"coupon error\" in place of the code, and emails and text messages that dynamically populate a coupon code — including Behavioral Welcome messages — are failing to send.",
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"body": "The issue preventing text campaigns from sending is now resolved. The issue stemmed from a configuration error introduced during an internal infrastructure migration, which prevented text messages from being delivered. The disruption occurred between approximately 12:44 PM – 6:13 PM ET.\n\nBehavioral Texts: While we previously indicated that our team was working on replaying missed sends, we have determined that these cannot be replayed.\n\nOn-Demand Campaigns: These cannot be replayed automatically. If you had an On-Demand Campaign scheduled during this period, your CSM will be reaching out to help you reschedule.\n\nOur team will be conducting a review to prevent recurrence. We apologize for the disruption and appreciate your patience",
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"body": "A fix for this issue was deployed at 6:13 PM ET.\n\nBehavioral Texts: Our team is working on replaying any missed sends.\n\nOn-Demand Texts: These cannot be replayed automatically. If you had an On-Demand Campaign scheduled during the affected window (approximately 12:44 PM – 6:13 PM ET), your CSM will be reaching out to help you reschedule.",
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"body": "The certification request with the third-party platform has been approved. Performance returned to stable levels across affected sites. This issue is now resolved and our team will continue to monitor performance. \n\nThank you for your patience while we worked through this. If you experience any further issues, please reach out to your account team.",
"created_at": "2026-04-20T12:25:19.950-04:00",
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"body": "The certification request submitted to the third-party platform is still in progress and under review. We have not observed any major performance dips over the last 3 days, however, some sites remain pending re-launch.\n\nThe update we deployed on April 14th has not introduced any regressions and eliminates one of the flagged variables from the equation.\n\nClient action: In the interim, clients should continue to manually re-enable their ad tags when they are disabled. Our team will proactively monitor traffic each morning until this is fully resolved.\n\nNext update: We will provide another update once the certification decision is received or on Monday, April 20th.",
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"body": "We are aware of an issue where Wunderkind ad tags are being intermittently disabled across multiple publisher sites due to a third-party ad serving platform flagging our tags. This is causing inconsistent ad delivery for affected publishers.\n\nWe received information on solutions to implement today and we took the following action:\nWe submitted a certification request with the third-party platform, which may take up to 3 business days for approval\nWe deployed update to address the flagged issue\nOur team is prioritizing these two fixes before evaluating additional remediation steps\n\nClient action: In the interim, clients should continue to manually re-enable their ad tags when they are disabled. Our team will proactively monitor traffic each morning until this is fully resolved.\n\nNext update: We will provide another update on Friday April 17th or sooner if the certification is approved.",
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"body": "This incident has been resolved, and the Create Layout feature in Studio is functioning.",
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"body": "A fix has been implemented and we are monitoring the results.",
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}