Snapshot 34726
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "On 23 July 2026, between approximately 06:00 and 11:00 IST, a DNS resolution issue disrupted several Client Services. Impact was intermittent and varied by service as DNS caches expired and refreshed, with the most noticeable disruption for most services around 09:00 IST. During this window some clients may have seen errors or elevated latency when accessing affected services. The issue has since been fully resolved and all services are operating normally. We apologise for any inconvenience caused.",
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"body": "The scheduled maintenance has been completed.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "We are rolling out a release for our new Audience Scheduling feature — a significant upgrade to how you control when and how your audience data syncs to your destinations.\n\nMaintenance window: 30 minutes\n\nImpact: Brief interruptions may occur for audience syncs, schedule creation, and edits to existing schedules during the deployment. Already-running syncs may be paused and resumed automatically. No data loss is expected.\n\n What's new with this release:\n - Finer-grained control over audience sync timing (specific times, intervals, or event-driven)\n - Better visibility into upcoming and past scheduled runs\n - More flexible rules for how data is delivered to destinations\n\n We'll update this notice as soon as the deployment is complete. Thank you for your patience.",
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}
],
"created_at": "2026-05-18T07:45:33.044Z",
"id": "yryrd65b977g",
"impact": "critical",
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{
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{
"code": "8grzy5rfztk9",
"name": "Client Services - Audience Publisher",
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}
],
"body": "This incident has been resolved.",
"created_at": "2026-05-21T14:48:13.044Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-21T14:48:13.044Z",
"id": "23m263y3wt1d",
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"updated_at": "2026-05-21T14:48:13.044Z",
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{
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"name": "Client Services - Audience Publisher",
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}
],
"body": "Following our previous updates, the underlying Google Cloud infrastructure issue continues to impact parts of the Audience Refresh and Export workflows.\n\nZeotap continues to take the required mitigation steps from our side, including re-triggering affected audience jobs and working to unblock delayed processing. Some jobs may still experience delays or failures while the Google-side issue remains under investigation.\n\nWe are monitoring the situation closely and are in active contact with Google Cloud support.",
"created_at": "2026-05-20T17:25:45.363Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-20T17:25:45.363Z",
"id": "ktssz8sx5zjw",
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"updated_at": "2026-05-20T17:25:45.363Z",
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},
{
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],
"body": "Mitigation measures implemented by Zeotap and Google Cloud continue to be monitored closely.\n\nWhile several previously impacted jobs have recovered successfully, we are still observing intermittent instability affecting parts of the Audience Refresh and Export workflows. As a result, some audience refreshes and downstream exports may continue to experience delays or failures while Google Cloud continues investigating the underlying infrastructure issue.\n\nNo customer data has been lost, and all audience definitions and configurations remain intact.",
"created_at": "2026-05-19T16:33:35.055Z",
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"deliver_notifications": true,
"display_at": "2026-05-19T16:33:35.000Z",
"id": "bzxdf3brbwj4",
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"updated_at": "2026-05-19T16:35:12.944Z",
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},
{
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],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-05-18T18:26:40.175Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-18T18:26:40.175Z",
"id": "rytbdz144cq6",
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"updated_at": "2026-05-18T18:26:40.175Z",
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{
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],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-05-18T16:00:59.323Z",
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"id": "wsvgnj531vc6",
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],
"body": "Google team is actively looking at the failures.",
"created_at": "2026-05-18T16:00:52.840Z",
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"body": "We are currently experiencing a disruption to our Audience Refresh and Export pipeline. Audience segment refresh and export jobs are failing or significantly delayed. The issue has been traced to an infrastructure-level problem on Google Cloud's side affecting our EU region. Google Cloud engineering is actively investigating and working on a fix.\n\nImpact: Audience segments may not refresh on schedule. Manually triggered jobs may also fail. No customer data has been lost and all segment configurations remain intact.\n\nWe are monitoring the situation closely and are in active contact with Google Cloud support.",
"created_at": "2026-05-18T07:45:33.141Z",
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"body": "A fix has been implemented from google and we are monitoring the results. The audience is processing the pending refreshes",
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"body": "We have received mitigation steps from GCP. We are working on it.",
"created_at": "2026-05-17T13:02:44.597Z",
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"body": "We are still yet to hear from the GCP team. We are actively looking at the issue.",
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"body": "⏺ Update — 2026-05-17 11:30 UTC\n\nWe have taken remediation steps on our side and our cloud provider (Google Cloud) has confirmed an infrastructure issue affecting a subset of compute instances in our EU region. Their team is actively working on resolution.\nAudience Refresh and Export jobs triggered during this window may show as failed. Once resolved, we will re-trigger affected jobs and no action will be required from customers.\nNext update: 12:00 UTC or sooner if status changes.",
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"body": "This incident has been resolved.\nThe login issues on app.zeotap.com were caused by an outage at our identity provider (Okta), which prevented some users from authenticating.\nThere was no impact to stored data or running workloads; only authentication flows were affected.\nWe will continue to work with our provider to reduce the risk of similar issues in the future.",
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"body": "Identified – Third-party (Okta)\nThis is impacting login flows to app.zeotap.com, including new sign-ins and session renewals.\nOur systems remain up and healthy, but users may not be able to authenticate successfully until Okta restores service.\nWe are closely monitoring Okta’s status and will share further updates as they become available.",
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"body": "We are currently investigating an issue where some users are unable to log in to app.zeotap.com or are seeing errors during authentication.\nOur engineering team is analyzing the issue and we will provide an update as soon as we have more information.",
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"body": "This incident has been resolved.",
"created_at": "2025-06-12T22:31:12.684Z",
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"body": "Google's engineers have identified the root cause and have applied appropriate mitigations. We continue to monitor.",
"created_at": "2025-06-12T21:02:39.781Z",
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"body": "We are continuing to investigate this issue.",
"created_at": "2025-06-12T19:41:10.447Z",
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"body": "Google has confirmed an Identity \u0026 Access Management service issue that is cascading across several products. Error rates and time-outs are occurring for workloads running in **europe-west1, west2, west3, west4, west6, west8, west9, west10 and west12**. \nWe are currently. investigating the issue. \n\n#### Impacted GCP products\nCloud Data Fusion · Cloud Memorystore (Redis \u0026 Memcached) · Cloud Shell · Cloud Workstations · Cloud Bigtable · Cloud Dataproc · Cloud Storage · Identity \u0026 Access Management · plus ancillary services flagged by Google.\n\n#### Customer impact\nApplications or batch jobs that rely on the above services **may experience 5xx errors, authentication failures, or complete unavailability**. Multi-region fail-over traffic remains healthy.\n\nMore Update on: \nhttps://status.cloud.google.com/index.html",
"created_at": "2025-06-12T19:16:19.431Z",
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"name": "Google Cloud Outage – Multiple Services Unavailable in European Regions",
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"body": "Between 12:03 UTC and 12:28 UTC we saw an elevated API error rate (peaking at ≈ 7 %). The underlying issue has been fixed and the platform is operating normally. We are monitoring closely.",
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