Snapshot 34759
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Lumen Legal CenturyLink Legal Trust Center Business Customer Terms and Conditions Agreements Service Schedules Service Guides & Other Documents SLAs Small Business Lumen Agreements If you don’t see your agreement below, try the Legacy Company Documents. Lumen Master Service Agreement Lumen Master Service Agreement – Canada Lumen Master Service Agreement – Public Safety Version Lumen Master Service Agreement – SLED Version Lumen Master Service Agreement – Australia Lumen Master Service Agreement – Hong Kong Lumen Master Service Agreement – India Lumen Master Service Agreement – Japan Lumen Master Service Agreement – Korea Lumen Master Service Agreement – Singapore Country specific terms and conditions ‑ APAC A-F | G-K | L-P | Q-U | V-Z A – F Adaptive Threat Intelligence Service Schedule Advanced Managed Services Schedule Application Delivery Solutions Service Schedule Building Extension Service Schedule Cloud Application Manager – Hybrid Technologies Service Exhibit CPE Service Schedule Custom Solutions and Services Schedule ITSMS/TAILORED/PSS Data Center Facilities Service Schedule (former Level 3) DDoS Mitigation Service Schedule ( includes “Lumen® DDoS Hyper℠” and DDoS Essentials) DDoS Mitigation Service Exhibit (former CenturyLink) Edge Bare Metal – Hybrid Technologies Service Exhibit Edge Gateway Services Service Schedule Enterprise Access Services (EAS) Service Schedule Enterprise Voice SIP Based Service Schedule Ethernet Line Service, Ethernet Local Area Network Service, Ethernet Access Service, Ethernet Private Line Service, Ethernet Leased Line, and Ethernet Virtual Private Line Service (Lease) Service Schedule Field Tech Services Schedule G – K Hosting ‑ Hybrid Technologies Service Exhibit Internet Services Schedule L – P Lumen Cloud Communications Service Schedule Lumen Defender Essentials and Plus Powered by Black Lotus Labs Service Lumen Financial Connect Service Schedule Lumen Network Storage ‑ Hybrid Technologies Service Exhibit Lumen SASE Solutions Service Schedule Lumen Solutions for Contact Center Genesys Cloud Service Schedule Lumen Solutions for Contact Center Talkdesk Service Schedule Lumen Solutions for Webex Calling Service Schedule Lumen Solutions for Webex Contact Center Service Schedule Managed Premises Firewall Service Schedule Managed UC&C Cloud Service Schedule MPLS (IPVPN & VPLS) VPN Service Schedule MPLS VPN Service Schedule ‑ India Annex Network Firewall Service Schedule (Adaptive Network Security and Network Based Firewall Services) Network Protection Service Schedule Q – U SD-WAN and Managed Equipment Service Schedule Security – DDoS Mitigation Service associated with Hosted Area Network (HAN) SIP Connected Audio Service Schedule UC&C Managed Services Service Schedule UC&C Professional Services Service Schedule V – Z Vyvx Suite of Services Service Schedule Wavelength Lease Service Schedule END OF SALE Documents (existing customers only) Collaboration Services Service Schedule A-F | G-K | L-P | Q-U | V-Z | END OF SALE DOCUMENTS A – F Adaptive Virtual Service (AVS) Service Guide (now see Edge Gateway Services Service Guide) Advanced Managed Services Supplemental Terms AMS Service Description Application Delivery Solutions Service Guide Cloud Application Manager Service Guide Cloud Application Manager Supplemental Terms Colocation Supplemental Terms CPE Service Guide Data Center Facilities Supplemental Terms Data Center Facilities User Guide DDoS Mitigation and WAF Services Service Guide Edge Bare Metal Supplemental Terms Edge Gateway Services Service Guide ELS Supplemental Terms Ethernet Fabric Connect Service Guide Fabric Port Service Guide Field Tech Services Service Guide G – K Hosting Services Supplemental Terms Hosting ‑ Big Data Foundation Services Cloudera Hosting ‑ Business Connectivity Software 1.0: Microsoft Remote Desktop Service (MS‑RDP) Hosting ‑ Business Continuity Software 1.0: Managed SharePoint Service Hosting ‑ Data Protect Backup Hosting ‑ Data Protect Backup ‑ Dedicated Hosting ‑ Database Software 1.0: Managed DB2 Database Service Hosting ‑ Database Software Server 1.0: Managed Microsoft SQL Server (MS‑SQL) Hosting ‑ Database Software Server 1.0: Managed MySQL Database Hosting ‑ Database Software Server 1.0: Managed Oracle Database Hosting ‑ Dedicated Cloud Compute Hosting ‑ Directory Services Service Guide Hosting ‑ Edge Hosting Environment Hosting ‑ Enterprise Service Desk Hosting ‑ Hosted Area Network (HAN) Hosting ‑ Intelligent Monitoring 1.0 Hosting ‑ Managed Application Software 1.0: Apache Tomcat Server Hosting ‑ Managed Dedicated Load Balancing & SSL Acceleration Hosting ‑ Managed Disaster Recovery Services (see End of Sale Documents below) Hosting ‑ Managed Exchange: SharePoint 1.0 Hosting ‑ Managed Operating System (OS) Hosting ‑ Managed Server 1.0: Managed Server Advanced Patching Solution Hosting ‑ Managed Server 1.0: Managed Server Foundation Hosting Hosting ‑ Managed Server 1.0: Managed Server Intelligent Hosting Hosting ‑ Lumen Private Cloud on VMware Cloud Foundation Hosting ‑ Performance Monitoring: End User Experience Monitoring 1.0 Hosting ‑ Service Management Packages (see End of Sale Documents below) Hosting ‑ SSL Certificate 1.0: SSL Certificates Hosting ‑ Unified Storage Hosting ‑ Utility Backup & Vaulting 1.0 Hosting ‑ Utility Storage Service Hosting ‑ Web Application Software 1.0: Apache Httpd Server Hosting ‑ Web Application Software 1.0: Managed WebSphere Application Server Hosting ‑ Web Application Software 1.0: Microsoft Internet Information Services (IIS) Intelligent Internet Service Guide L – P Lumen Cloud Interconnect Service Guide Lumen Defender Advanced Managed Detection and Response (AMDR) Powered by Palo Alto XSIAM Service Guide Lumen Defender Advanced Managed Service Detection and Response (AMDR) for Microsoft Sentinel Lumen Defender Essentials and Plus Service Guide Lumen Defender Managed Rules for AWS Network Firewall Service Guide Lumen SASE Solutions Service Guide Lumen Network Storage Service Guide (Purchased after 4/28/22) Lumen Network Storage Service Guide (Purchased prior to 4/28/22) Lumen Network Storage Supplemental Terms Lumen Private Cloud on VMWare Cloud Foundation Supplemental Terms (See “Hosting Services Supplemental Terms”) Lumen Private Cloud on VMWare Cloud Foundation Service Guide Lumen Solutions for Webex Contact Center Service Guide Lumen Solutions for Zoom Service Guide Lumen Zone List Managed Services Alarm Guide Multi-Cloud Gateway Service Guide Q – U SD-WAN and Managed Equipment Service Guide Security – Cybersecurity Consulting Retainer Service Guide Security ‑ DDoS Mitigation Service 2.0 (Associated with Hosted Area Network (HAN)) Security ‑ Email Protection Services 2.0 Security ‑ File Integrity Monitoring Security ‑ Log Management Service Security ‑ Managed Firewall Care Services Security ‑ Managed Firewall Services Security ‑ Managed NIDS Care Services Security ‑ Managed SIEM Service Guide Security ‑ Network Intrusion Detection Security ‑ Log Monitoring Supplemental Terms Security ‑ Log Monitoring 2.0 Security ‑ Threat Management Service 1.0 Security ‑ Virtual Firewall Enhanced 2.0 Security ‑ Virtual Security Operations Center (vSOC) Services Service Guide Security ‑ Web Application Firewall 1.0, Web Application Firewall 1.0 CPE Security ‑ Web Security Services 2.0 TAIM ‑ Applications Operations Services TAIM ‑ Base Cloud Managed Services Service Guide TAIM ‑ Batch Job Operations Services TAIM ‑ Cross Functional Services TAIM ‑ Database Management Services TAIM ‑ Disaster Recovery Services TAIM ‑ End User Computing Desktop Management Services TAIM ‑ Network Management Services TAIM ‑ Server and Storage Management Services TAIM ‑ Service Delivery Management Services TAIM ‑ Service Desk Services V – Z VESTA Public Safety Service Guide VIPER Public Safety Service Guide END OF SALE Documents (existing customers only) CPE/Select Advantage Detailed Descriptions (related documents available on request) Hybrid Technologies Services (formerly CenturyLink TS Services) Hosting – Managed Disaster Recovery Services Hosting ‑ Service Management Packages Service Level Agreements Lumen Service Level Agreement This Service Level Agreement (“SLA”) applies to the following Services as further defined within the SLA: Lumen SD‑WAN with Versa Networks, Lumen SD‑WAN with Cisco Meraki, or Managed Network Service, Internet Service, MPLS (IPVPN and VPLS) Service, Multi-Cloud Gateway, EPL, EVPL, E‑Line, E‑Access, Ethernet Leased Line, E‑LAN Service, Ethernet Fabric Connect, Ethernet On-Demand, IPVPN On Demand, Internet On-Demand, eLynk, Wavelength, Broadband Internet Access with Backup Cellular Internet Access, Fiber +, Edge Gateway Service, and SASE Solutions Service. For clarity, the following Ethernet services are not eligible for this Service Level Agreement: CenturyTel Metro Ethernet Services, EMBARQ Classic Ethernet Services, CenturyLink QCC Domestic Ethernet Private Line and Metro Ethernet Private Line, CenturyLink Metro Ethernet, CenturyLink QCC Metro Ethernet, CenturyLink QC Metro Ethernet, CenturyLink Ethernet over SONET, CenturyLink QC Intrastate Metro Ethernet, and CenturyLink E‑Line Service. This SLA does not apply to service offered under the Lumen Wholesale and Enhanced Services Agreements. Broadband Access Aggregation Business Bundles CenturyLink Ethernet CenturyLink IQ® Networking (formerly Qwest iQ® Networking) CenturyLink IQ® Networking SLA Attachment‑1 CenturyLink IQ® Networking International Private Port Latency Goals CenturyLink IQ + Port CenturyLink IQ + Port Attachment 1 CenturyLink IQ + Financial DDoS Mitigation (former CenturyLink only) Domestic Network Diversity Domestic Outbound Long Distance and Domestic Toll Free Service Domestic IP Outbound Long Distance and Domestic IP Inbound Toll Free Services Hosted IVR Hosting Hosting ‑ Backup Care, Utility Vaulting Hosting ‑ Data Protect Backup Hosting ‑ Data Protect Backup Dedicated Hosting ‑ Hosted Exchange Hosting ‑ Hosting Solutions Hosting ‑ Intelligent Monitoring Hosting ‑ Hosted Area Network (HAN) Internet Connectivity Hosting ‑ Lumen Private Cloud on VMWare Cloud Foundation Hosting ‑ Managed Disaster Recovery (see SLAs for End of Sale Lumen Services section below) Hosting ‑ Managed Hosting Hosting ‑ Storage Care Hosting ‑ Unified Storage Hosting ‑ Utility Backup, Encryption, Vaulting Hosting ‑ Utility Storage Hybrid SD‑WAN Bundles Interaction Routing Platform (formerly Q Routing) IP Voice ‑ Hosted VoIP and CenturyLink IQ® SIP Trunk IP Voice ‑ Managed VoIP (formerly Qwest iQ Managed VoIP or OneFlex Hosted VoIP) IP Voice ‑ Integrated Access (formerly Qwest iQ Integrated Access or OneFlex Integrated Access) IP Voice ‑ SIP Trunk (formerly Qwest iQ SIP Trunk) Local Access (On Net) Lumen Cloud Communications Lumen Data Protect Lumen Edge Bare Metal Lumen Financial Connect Lumen Network Storage Managed Enterprise with Cisco Meraki Managed IP Communications Managed Office Managed Office Essentials Managed Services ‑ Network Management Service QCC Metro Ethernet (formerly known as MOE, QMOE, or Metro Optical Ethernet) MFW‑VPN Private Line ‑ Ethernet Private Line (CenturyLink QCC—Domestic unless otherwise noted) Private Line - Metro Ethernet Private Line (CenturyLink QCC—Domestic unless otherwise noted) Private Line ‑ Optical Wavelength Service (CenturyLink QCC—Domestic unless otherwise noted) Private Line ‑ E‑Line Private Line (CenturyLink QCC—Domestic unless otherwise noted) Real‑Time Application Recovery Service™ Security Log Monitoring Ethernet over Sonet (Ethernet interfaces available on SHNS and SST) GeoMax Metro Ethernet (formerly MOE, QMOE, or Metro Optical Ethernet) Optical Wavelength Service Self Healing Network Service (SHNS) Synchronous Service Transport (SST) Domestic ATM Domestic Frame Relay Hosted Collaboration Solution Hosted Unified Communications Service Hosting - Managed Disaster Recovery Hosting-related Services (legacy Qwest) Lumen Engage™ Managed Enterprise Managed Security Service 1 Managed Server (legacy Qwest) Managed Storage On Premise and Cloud Services Network-Based Security Notify Small Business Customers You may have purchased Services separately or as a bundle (e.g., CenturyLink Business Bundle Preferred). Bundles may consist of up to three of the following components: (1) local service (voice and features), (2) long distance service (1+/operator dialed calls), or (3) High‑Speed Internet. The name of any bundle purchased is identified on your order confirmation and your invoice. For your local and long distance terms and conditions, please see the CenturyLink Tariff Library. To locate your local terms and conditions, select your state where service is provided, select LEC as the entity type, select your local service provider, and select local as the tariff type. To locate your intrastate long distance terms, conditions and rates, select your state where service is provided, select IXC as the entity type, select CenturyLink Communications as the entity name and select Interexchange as the tariff type. Your companion terms, conditions and rates for interstate and international calling are located in Rates and Services Schedule Interstate and International No. 10; CenturyLink Communications, LLC is your service provider for 1+ and operator‑dialed calls. For your internet service, CenturyLink Pure Broadband Service or High‑Speed Internet Service, terms and conditions are located at CenturyLink® High‑Speed Internet Agreement. In addition, please see CenturyLink® Inside Wire Maintenance and Line‑Backer Terms and Conditions and Service Agreement for terms and conditions for additional products and services. All other Business Customers Refer to the appropriate CenturyLink contract, including any incorporated Quote(s)/Order(s), for the general and service‑specific terms and conditions applicable to your business. For Former Embarq and CenturyTel Companies’ Products and Services, your terms and conditions may be located either in the CenturyLink Tariff Library or, for products and services that are not covered by the Tariffs, you are subject to the Local Terms of Service or Schedules for Long Distance Services. See the general terms and conditions and supplemental, service‑specific terms and conditions below as applicable. For Products and Services that you are unable to locate as described, please contact Business Support. General Terms and Conditions CENTURYLINK LOCAL GOVERNMENT CUSTOMER ANNEX Local Government (only for Local Government Customers) Standard Terms and Conditions for Communication Services Products and Service‑specific Annexes CenturyLink Centurion Maintenance Service Annex CenturyLink Metro Ethernet – CIR/EIR based Services Annex CenturyLink Time and Materials Annex CenturyTel Metro Ethernet Services Annex EMBARQ Classic Ethernet Services Annex Equipment Sales Product Annex