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Website Privacy Notice
Last Updated: August 2024
Website Privacy Notice
Heading Description
• Last updated: August 2024.
• Teleperformance is committed to respecting your privacy.
• This privacy notice describes how Teleperformance SE and other Teleperformance group companies you are contracting or
dealing with (“Teleperformance, “we”, “us”, “our”) handle your personal information. The focus of this privacy notice is on
the personal information collected and processed through our website, applications, services, tools and features or when you
otherwise communicate with us (“Services”). It also tells you about your rights and choices around your personal information,
and how you can contact us.
• We have implemented a global program, based on our Binding Corporate Rules, which functions as our code of conduct for
privacy across our business, so we can responsibly process personal information.
• Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.
Introduction Depending on the purposes of processing and your relationship with us, we may also provide additional, customized notices
about how we process your personal information.
• This privacy notice only applies where we are responsible for making important decisions about your personal information (i.e.,
where we act as a ‘controller’). In some cases, we are not the ‘controller’ of your personal information – for example, as part
of our business, we process personal information on behalf of our customers (and we are required to follow their instructions
about how to use your personal information). In these cases, our customers act as controllers—you can refer to their privacy
notices for more details about how they process your personal information.
• If you do not agree with the terms of this privacy notice, please do not access, or continue using the Services.
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Website Privacy Notice
Heading Description
In this privacy notice, by “personal information”, we mean any information relating to an identified or identifiable individual.
This includes personal information we receive directly from you (e.g., basic contact details), as well as information we collect
automatically (e.g., device information), or from third party sources.
We have described the categories of personal information we process below. If required, we will tell you when the provision of
personal information is mandatory.
Information You Provide to Us
You may provide some or all of the following information to us when you use our Services, create an account with us, sign up for our
newsletters or alerts, join our alumni network, or contact us:
• Basic contact details, such as name, address, phone number and email address.
• Account information, such as username, password, security questions and answers. If you choose to create an account, please
keep your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your
Personal
account has been compromised, please contact us immediately.
Information
• Any information collected in the context of our business relationship. We may collect your personal information if you work
We Collect
for one of our business partners, including your contact details, the name and address of your organization, details about our
communications.
• Information needed to meet our legal and regulatory obligations, including documents required for, and the results of,
identification checks and background vetting.
• Professional information, such as your job title, company name, industry, and LinkedIn username, as well as details you provide
via our alumni network.
• Demographic information, such as age, gender, and title.
• Preference information, such as information about your opt-ins/opt-outs, ‘do not sell’ preferences and interactions with our
communications.
• Payment information, such as bank account, credit or debit card information and billing address, which we may also collect
using a third party payment processor.
• Any information you choose to include in communications or enquiries with us or when you visit our sites or events, for
example, when sending a message or file through the “Contact Us” page or our chatbot service, information about your visiting
time, or participation in our events and surveys or provided as feedback.
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Website Privacy Notice
Heading Description
Some features of the Services require you to provide us with your personal information. It is your choice whether or not to provide
this personal information – however, if you do not provide the personal information, you may not be able to use or access certain
features of our Services.
Information We Collect Automatically
We automatically collect certain information from your interaction with our Services. To do this, we may use cookies, web beacons
and other tracking technologies when you interact with our advertisements or use our Services. The personal information includes:
• Device information, such as device type, operating system, unique device identifier and internet protocol (“IP”) address.
• Location information, such as approximate geolocation, if you choose to provide it.
• Other information regarding your interaction with the Services, such as browser type, access log data, date and time stamps,
clickstream data, security logs, interactions with marketing emails and ad impressions.
Personal
Information For more information on how we use cookies and your choices, please refer to Cookies And Tracking Technologies below.
We Collect
Information Collected from Other Sources
We may obtain information about you from outside sources, including information that we collect directly from third parties and
information from third parties that you choose to share with us. Such information includes:
• Website analytics and analytics from the Services, which we receive from third party advertising sales providers. For more
information, please see “Cookies And Tracking Technologies” below.
• Where permitted under local law, information we receive from publicly available sources, marketing databases, data enrichment
or other third party providers.
Any information we obtain from third parties will be treated in accordance with this privacy notice. We are not responsible for the
accuracy of the information provided to us by third parties and for any third party’s policies or practices. For more information, see
the section below, “Features and Links To Other Websites”.
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Website Privacy Notice
Heading Description
Additional Information for Individuals Residing in Certain US States
The personal information we collect, use, and disclose will vary depending on how you interact with Teleperformance. The table
below describes the categories of personal information we collect (including “sensitive personal information” or “sensitive data”
under US state privacy laws), the categories of third parties to whom we disclose such personal information and our practices over
the past 12 months.
As described in “Cookies and Tracking Technologies” below, we and third parties have collected certain information through first-
and third-party cookies and tracking technologies on our Services, including to serve targeted advertisements about our products
when you visit other websites and applications. Although we do not sell personal information for monetary consideration, the
disclosure of information for these purposes may be considered a “sale” or “sharing” of information under such US state privacy
laws. The below table also describes the categories of third parties to whom such information has been disclosed (including sold/
shared) in the past 12 months. We do not have actual knowledge that we sell or share personal information of minors under 16
years old.
Personal
Information Third Parties to
Third Parties to Whom Personal
We Collect Whom Personal
Personal Information Collected Information Has Been Disclosed for
Information Has Been
Business Purposes
Sold or Shared
Teleperformance Entities Advertising Partners
Identifiers (such as your name, mailing address, email
Service Providers
address, telephone number, etc.)
Advertising and Analytics Partners
California Customer Records (such as name, address, Teleperformance Entities
telephone number, employment, credit card number, debit Service Providers Advertising Partners
card number, or any other financial information). Advertising and Analytics Partners
Protected Classification Characteristics under California or Teleperformance Entities
federal law (such as race, color, national origin or ancestry,
Service Providers N/A
sex, age, physical or mental disability, veteran status and
citizenship) Advertising and Analytics Partners
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Website Privacy Notice
Heading Description
Teleperformance Entities
Commercial Information
Service Providers Advertising Partners
(such as records of products or services purchased)
Advertising and Analytics Partners
Teleperformance Entities
Internet/ Network Information
Service Providers Advertising Partners
(such as data concerning your usage of our Services)
Advertising and Analytics Partners
Teleperformance Entities
Approximate Geolocation Data Service Providers Advertising Partners
Advertising and Analytics Partners
Teleperformance Entities
Professional or employment-related information N/A
Service Providers
Teleperformance Entities
Personal Inferences drawn from non-sensitive personal information N/A
Information Service Providers
We Collect Sensitive Personal Information (such as precise
geolocation, racial or ethnic origin, religious or Teleperformance Entities
philosophical beliefs or union membership, the content of N/A
your mail, email or text message (other than when we are Service Providers
the intended recipient) and biometric data)
The sources and purposes from which we collect and use these categories of personal information is described further in the “How
We Use Your Personal Information” section below, and our data retention practices are described in the “How We Retain Your
Personal Information” section below.
Teleperformance does not use or disclose sensitive personal information for purposes other than those expressly permitted under
the CCPA without your consent.
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Website Privacy Notice
Heading Description
We use your personal information to:
• Provide you with our Services, other content, and website functionality.
• Register and maintain your account with us, verify your identity and respond to any inquiries.
• Personalize our Services for you, including to ensure content is presented in the most effective manner for you and your
device.
• Provide customer support services to you, including through our website chatbot.
• Administer the Services, and for internal operations.
• Sign you up for our newsletters and alerts to communicate with you about our products, Services, marketing, promotions,
events and other news and information we think will be of interest to you.
• Send you communications in relation to security, privacy, or administrative related communications (these communications
are not marketing related).
How We Use
• Maintain the safety and security of our users, our Services and business.
Your Personal
• Administer and maintain our business relationship, including performing supplier and vendor due diligence reviews, invoicing
Information
accounting, auditing, billing, reconciliation and collection activities, market research and reviewing client surveys.
• Improve and develop our Services and products.
• Conduct identification checks and background vetting such as know-your-customer checks, and manage anti-corruption, anti-
fraud, anti-bribery, and sanctions checks, including by using automated decision-making.
Where required under applicable law, we will only use personal information based on the conditions below, such as when it is
necessary to fulfil a contract with you, or when we have a specific legitimate interest to use the personal information.
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Website Privacy Notice
Heading Description
The table below sets how we use your personal information, what personal information we use and the legal bases we rely on
for each purpose (where required under applicable law). Where appropriate, we have also identified our legitimate interests in
processing your personal information.
Where we rely on your consent, you have a right to withdraw your consent at any time. Please see “Your Rights” below for more
information.
Personal information processed (for
Processing activity more details, please refer to “Personal Legal basis for processing
Information We Collect” above)
The processing is necessary for entering
into, or performance of a contract to which
Provide you with our Services, other Basic contact details; account information;
How We Use content and website functionality. demographic information; payment you are a party.
Your Personal information; device and technical We have a legitimate interest in using your
Information information; location information personal information for providing you
with our Service.
Basic contact details; account information;
professional information; demographic
information; professional information;
information needed to meet our legal and The processing is necessary for entering
Register and maintain your account
regulatory obligations; any information into, or performance of a contract to which
with us, verify your identity and
you choose to include in communications you are a party.
respond to any inquiries.
or enquiries with us or when you visit our
sites or events; other information regarding
your interaction with the Services; where
permitted, public information
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Website Privacy Notice
Heading Description
We have a legitimate interest in using your
Personalize our Services for you, Device and technical information; location
personal information to run our business
including to ensure content is presented information; other information regarding
effectively and efficiently. In certain
in the most effective manner for you your interaction with the Services; website
instances, we may also obtain your consent
and your device. analytics and analytics from the Services
for specific processing activities.
Provide customer support services to
you, including through our website
chatbot.
If you use our website chatbot, the Basic contact details; account information;
chatbot will share the contents of your any information collected in the context of
chat with us, which are used to allow our business relationship; any information
the chatbot to interpret and answer you choose to include in communications or We have a legitimate interest in using your
How We Use
questions. We only process personal enquiries with us or when you visit our sites personal information to run our business
Your Personal
information that is specifically and or events; device and technical information; effectively and efficiently.
Information
voluntarily provided by you through the location information; other information
website chatbot. Personal information regarding your interaction with the Services
provided through the website chatbot
will be used to provide our Services,
and improve our website, chatbot and
customer experience.
Administer the Services, and for We have a legitimate interest in using your
internal operations. Device and technical information; location
personal information to run our business
information; other information regarding
For example in order to conduct your interaction with the Services; website effectively and efficiently, and for the
troubleshooting, data analysis, testing, analytics and analytics from the Services purposes of operating, evaluating and
research, statistical and survey analysis. improving our products or Services.
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Website Privacy Notice
Heading Description
Basic contact details; account information;
Sign you up for our newsletters and any information collected in the context
Where you have consented to the
alerts to communicate with you about of our business relationship; professional
processing or, in certain circumstances,
our products, Services, marketing, information; demographic information;
where have a legitimate interest in using
promotions, events and other news preference information; any information
your personal information to develop and
and information we think will be of you choose to include in communications or
improve our business.
interest to you. enquiries with us or when you visit our sites
or events
Basic contact details; account information;
Send you communications in relation professional information; demographic We have a legitimate interest in using your
to security, privacy or administrative information; any information collected in personal information for the purpose of
related communications (these the context of our business relationship; maintaining the security of our users and
communications are not marketing any information you choose to include in of maintaining our business relationship
How We Use related). communications or enquiries with us or with you.
Your Personal when you visit our sites or events
Information
Maintain the safety and security of our
users, the Services and business.
Device and technical information; location
This includes detecting, debugging, information; other information regarding We have a legitimate interest in using
preventing or investigating security your interaction with the Services; website your personal information for the purpose
incidents, preventing fraud or abuse analytics and analytics from the Services; of protecting our users against fraud and
and misuse of our Services, detecting, basic contact details; account information securing our network.
preventing, or investigating security
incidents.
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Website Privacy Notice
Heading Description
Basic contact details; account information;
Administer and maintain our business
any information collected in the context
relationship, including performing
of our business relationship; professional
supplier and vendor due diligence We have a legitimate interest in using your
information; demographic information;
reviews, invoicing, accounting, personal information to run our business
preference information; any information
auditing, billing, reconciliation and effectively and efficiently.
you choose to include in communications or
collection activities market research,
enquiries with us or when you visit our sites
and reviewing client surveys.
or events
Device and technical information; location
We have a legitimate interest in using your
information; other information regarding
Improve and develop our products. personal information for the purpose of
your interaction with the Services; website
developing and improving our business.
analytics and analytics from the Services
How We Use
Your Personal To take pre-contractual measures required
Information Basic contact details; account information;
Conduct identification checks and to enter into a contract with you. To
any information collected in the context
background vetting such as know-your- comply with laws and regulations. Where
of our business relationship; professional
customer checks, and manage anti- permitted, in our legitimate interest to use
information; information needed to meet our
corruption, anti-fraud, anti-bribery and your personal information for the purpose
legal and regulatory obligations; professional
sanctions checks, including by using of ensuring regulatory compliance, prevent
information; demographic information;
automated decision-making. setbacks to our business and addressing
payment information
risk management.
In addition, we will use some or all of the above information to comply with our legal obligations, in our legitimate interests to
enforce our contractual arrangements and our policies and in relation to any legal claims, and to protect or defend the Services, our
rights, the rights of our customers, or others.
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Website Privacy Notice
Heading Description
We will not subject you to a decision based solely on automated processing that produces legal effects concerning you or similarly
significantly affects you unless it is legally authorized or a pre-contractual measure prior to entering into a contract with you. In
practice, we may use automated decision-making to manage anti-corruption, anti-fraud, anti-bribery and sanctions checks, and we
may leverage data derived from records we collect and third-party sources for these purposes. If we do make a determination under
these circumstances, we will notify you and give you an opportunity to request human review of the decision, express your view
How We Use about the decision or contest the decision.
Your Personal
Information Finally, we may deidentify, aggregate or anonymize your personal information and use it for any purpose, including to generate
aggregated data to prepare insights for our customers. We do this in our legitimate interests to improve our business and Services
in line with our responsibilities around personal information minimization. To the extent we possess or process any deidentified,
aggregated, or anonymized information, we will maintain and use such information in deidentified, aggregated or anonymized form
and not attempt to re-identify the information, except for the purpose of assessing that our deidentification, aggregation and ano-
nymization processes satisfy legal requirements.
We may share your personal information internally and with third parties.
Please refer to “Data Transfers” below for information on how we protect your personal information when transferring it to another
country.
We share your personal information with our affiliates and members of our corporate group in our legitimate interests to run an
effective and efficient business and to manage our relationship with you, for the purposes described in this privacy notice. You can
How We
find out more information about the specific affiliates and details of transfer in our Binding Corporate Rules,
Share Your
Personal
We share your personal information with the following third-parties for the purposes described in this privacy notice and directly
Information
below:
• With service providers and vendors (including our website chatbot provider, data analytics vendors, payment processors,
security vendors and hosting vendors) that assist us to provide our Services to you, in our legitimate interests to manage our
relationship with you.
• With professional advisors (including auditors, law firms, or accounting firms) in our legitimate interests to protect our business
or as required by law.
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Website Privacy Notice
Heading Description
• For legal and security reasons in our legitimate interests and to protect our Services and business, or as required by law, we
will share your information with regulators, law enforcement agencies, public authorities, or any other relevant organizations
to comply with applicable law or our obligations, including cooperation with law enforcement, judicial orders and regulatory
How We
inquiries, or otherwise to establish, exercise and defend legal claims. We may also disclose your personal information that we
Share Your
Personal believe is necessary to protect ourselves, our property, our Services, or others from unlawful or abusive activity.
• With a prospective buyer, seller, new owner, or other relevant third party in connection with or anticipation of an asset sale
Information
or purchase, a share sale, purchase or merger, bankruptcy, or other business transaction or re-organization (including while
negotiating or in relation to a change of corporate control), in our legitimate interests.
Teleperformance uses cookies, web beacons and other similar tracking technologies to collect information as you navigate the
Services, in line with your preferences.
We use common information-gathering tools such as cookies, web beacons and other tracking technologies to collect information
about your browsing activities over time and across different Services. We will use this information to improve our Services and the
way our Services work by assessing how users navigate and interact with our Services.
Cookies And You can use the following methods to control and delete cookies. Note that if you do disable cookies, this may impact the features
Tracking and functionality of our Services.
Technologies
Cookie banner: When you visit our website for the first time, a cookie consent banner will pop up and ask you to customize your
cookie preferences. If you decide to change your preferences at a later date, you can easily do so by clicking on “Cookie Settings” at
the bottom of our website. Please note that the “Necessary Cookies” cannot be disabled.
Using your browser: Most browsers accept cookies automatically, but you may be able to change your browser settings to erase
cookies or prevent automatic acceptance. If you so choose, you may block or delete our cookies from your browser; however,
blocking or deleting cookies may cause some of the Services to work incorrectly.
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Website Privacy Notice
Heading Description
Do Not Track: Some browsers transmit a “do not track” (“DNT”) or “opt-out-preference” signal that requests that a website disable
the tracking of an individual user. Like many websites, our website is not designed to respond to such signals, and we do not use or
disclose your information in any way that would legally require us to recognize opt-out preference signals.
Cookies And
Tracking Since Teleperformance operates a global business, your personal information may be accessed from, transferred to, or stored
Technologies outside of the country where you are located. The countries where your personal information is transferred, accessed, or stored
may not have similar data protection laws as the country where we collected your personal information. However, we will protect
your personal information as described in this privacy notice.
Since Teleperformance is present around the world and driving a global business, your personal information may be transferred to,
accessed from, or stored at a jurisdiction outside your country of residence by us or a data hosting service that we use.
We take steps to ensure the integrity of your personal information around the world. For example, when we transfer your personal
information out of the European Economic Area (“EEA”) to members of our corporate group, we rely on our Binding Corporate
Rules approved by European data protection authorities. A copy of our Binding Corporate Rules is available here.
Data
Transfers
When we transfer your personal information to third-parties located outside the EEA or UK, and such country has not received an
adequacy decision from the European Commission, UK government, and/or Swiss Federal Council, we use transfer mechanisms
approved under applicable laws, such as European Commission’s standard contractual clauses for transfers from the EEA (“SCCs”),
and the UK Information Commissioner’s addendum to the SCCs, or international data transfer agreement, for transfers from the
UK. You can request a copy of any data transfer mechanism by emailing
[email protected].
We use appropriate security measures to protect your personal information. These measures vary based on the sensitivity of the
How We
personal information we process and available technology. Unfortunately, no service can be guaranteed to be completely secure,
Protect Your
and we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur. Any information you send
Personal
to us electronically while using the Services or when interacting with us, may not be secure while in transit. We recommend that
Information
you do not use unsecure channels to send us sensitive or confidential information.
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Website Privacy Notice
Heading Description
We retain your personal information for the period necessary to fulfil our legitimate business purposes and to comply with
mandatory retention periods provided by law and the statute of limitations. For more details on the criteria, we need to decide
on retention periods.When deciding the length of time to retain your personal information, we assess various criteria, including
whether we need the personal information to provide our Services, enforce our contractual agreements, resolve disputes and legal
claims, ensure safety, security, and integrity, or protect ourselves and our Services and business. We will also retain your personal
information to the extent necessary to comply with mandatory retention periods provided by law and in line with any applicable
How We
statute of limitations. For example, we generally store personal information contained in the records relating to Teleperformance
Retain Your
client relationships for 6 years after the client is no longer active depending on applicable law.
Personal
Information
If we no longer need your personal information, we implement processes to securely delete the data, for example by erasing
electronic records. If we aggregate and anonymize your personal information, we may use this non-personal information indefinitely.
We may provide links to third-party websites or platforms for your convenience or information. If any linked websites you visit or
use are not controlled by or affiliated with Teleperformance, we suggest that you review these third parties’ privacy notices or
relevant policies.
If you follow links to sites or platforms that we do not control and are not affiliated with, you should review the applicable privacy
Features practices of these websites. We are not responsible for the content or privacy and security practices of these third-party sites.
and Links
To Other Any information you provide on public websites, such as third-party social networking platforms, is subject to those websites’
Websites policies, even if accessed through our Services. Our inclusion of these links does not mean that we endorse the content or owners
of these platforms.
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Website Privacy Notice
Heading Description
Teleperformance’s Services are not intended for children.
Children Our Services, including the website, are not intended for children, and we do not seek or knowingly collect information relating to
children. If we discover that we have collected personal information of a child, we will take reasonable steps to delete this data. If
you believe we have collected personal information of a child, please contact us at [email protected].
Depending on your country, you may have the rights including to:
• Access your personal information, obtain a copy of it, rectify it, restrict, or object to its processing, request its deletion,
destruction, or anonymization.
• Receive the personal information you provided to us to transfer it to another company.
• Opt out of some collection or uses of your personal information.
• Withdraw any consent provided.
To exercise any of these rights or submit complaints about this Policy, you can contact us via email at [email protected]
or you can submit a request here.
Your Rights Depending on where you live (including in the US, depending on the state), you have certain rights in relation to your information.
Please note that these rights are generally not absolute, and in certain cases, we may decline your request as permitted by law.
• Informed/Right to Know. The right to request information about the categories of personal information we collect, the source
of that information, the purpose of that collection, the categories of third parties with whom that information is disclosed.
• Access. The right to request access to the specific information we hold about you and know how we use it, and who we share
it with.
• Portability. To receive a copy of your personal information and to request that we transfer it to a third party, in certain
circumstances and with certain exceptions.
• Correction. To request that we correct any inaccurate information we hold about you.
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Website Privacy Notice
Heading Description
• Deletion/Erasure. In certain circumstances, the right to ask us to delete your information.
• Restriction of processing to storage only. To request that we stop processing the information we hold about you, other than
for storage purposes, in certain circumstances.
• Objection. To object to our processing of your information in certain circumstances.
• Objection to marketing. You can object to marketing at any time by emailing [email protected]
• Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw this
consent at any time. We will apply your preferences going forward.
• Right to Opt Out of Sale or Sharing. The right to opt out of selling or sharing personal information to third parties, the disclosure
of personal information to third parties for targeted advertising purposes.
• Shine the Light Law: California residents may request and obtain once per year, free of charge, information about our disclosure
of personal information to third parties or affiliated companies for their direct marketing purposes.
• Complaint. If you have concerns about the processing of your personal information, you have the right to also file a
formal complaint with the competent supervisory authority in your country. However, we do hope you will contact us at
Your Rights [email protected] in the first instance, so we can resolve any issues.
To exercise any of these rights or submit complaints about this Policy, you can submit a request, here, or contact us via email at
[email protected]. For certain rights, we may need to collect information from you to verify your identity before
providing a substantive response to your request, such as your name, email, phone number or other identifier. We don’t sell
your personal information for money, but we may use tracking technologies that some laws consider to be “sharing”. To opt out
of the sharing of personal information, or the processing of information for purposes of targeted advertising [, click on the “Your
Privacy Choices” link in the footer of our website] [see our Cookies and Tracking Technologies section above for information about
opt-outs].
Depending on your location, you may designate, in writing or through a power of attorney document, an authorized agent to
make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the
agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
Lastly, you may have the right to appeal against our decision regarding a request related to these rights by contacting us using the
information provided above.
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Website Privacy Notice
Heading Description
This privacy notice may be updated periodically to reflect changes in our data processing practices.
Updates To
We may change this privacy notice from time to time. If we do, we will indicate this on our website and update the “Last Updated”
This Privacy
date at the top of this privacy notice. If we make material changes to the way in which we use the information we collect, we will
Notice
use reasonable efforts to notify you. If you do not agree to any updates to this privacy notice, please do not access or continue to
use the Services.
You can contact us at [email protected].
Contact Us To oversee our privacy framework, we have appointed a Data Protection Officer (“DPO”) who is supported by the Global Privacy
and Compliance Office. For any data protection inquiries, questions or concerns you have about this privacy notice or our data
processing, please contact our DPO at [email protected].
If the English and other language versions of this privacy notice conflict, the English language version will prevail (unless otherwise
Language
prescribed by applicable law).
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