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Skip to content Global payments One-off payments Collect one-off or invoice payments instantly Subscription and memberships Automate recurring billing Instalments Split total cost into manageable payments Outbound payments Send payments instantly Connect 350+ integrations Sync with Xero, QuickBooks, Zuora and more API integrations Build custom integrations Add-ons Success+ Automatically recover failed payments Protect+ Advanced fraud protection Access capital Get funding fast More Recurring Pay by Bank New Faster checkouts New Invoicing International Open Banking Small Business Enterprise Payment builder Privacy Centre Updated – 28 July 2026 Privacy Overview Payers Merchants Account holders Prospects and Visitors The legal details Cookies GDPR Recruitment Privacy Notice Got a question? Raise a ticket with our Support team Merchants Our privacy practices for people who take payments for their goods and services through GoCardless or use our data products. Who is GoCardless? GoCardless provides the technology and other services that help merchants around the world process payments for their goods or services. Your data controller depends on which GoCardless entity provides these services to you. If you have a question about how we handle your personal data, you can reach us at: United Kingdom, Australia, New Zealand, and Canada Europe United States GoCardless Ltd., Sutton Yard, 65 Goswell Road, London EC1V 7EN, United Kingdom GoCardless SAS, 7 rue de Madrid, 75008 Paris, France GoCardless Inc., 111 Congress Avenue, Suite 500, Austin, Texas, 78701, USA Contact the Data Protection Officer How does GoCardless use personal data? What personal data do we use? When you set up and use a GoCardless account, we collect personal data about you and your company’s employees, directors, trustees or beneficial owners. That includes: Identification information, such as name, job title, birthdate, nationality, government-issued identification (for example, a passport or driver’s license), and account username and password. Contact information, such as email address, phone number, work address, company or organisation name, country and language. Financial information, such as sort code, bank account number and account holder name and address. Transaction information, such as the names of transacting parties, transaction description, payment amounts, and the devices and payment methods used to complete the transactions. Usage information, such as how you enter data on our sites and services and how long it takes, and whether you opened an email or clicked a link. To collect this data, we use cookies and other tracking technologies. Connection information, such as the type of device you use to access our services, operating system and version, device identifiers, network information, log-in records, IP address and location derived from it. Due diligence information, such as identity verification, background check and credit references (for example, Onfido, LexisNexis or Creditsafe), from financial institutions (such as our banking partners), from social media such as LinkedIn, or from other public sources. If you have a question or a problem You can submit a request to our Data Protection Officer or contact us at [email protected] to ask a question or exercise your rights or choices about our privacy practices. If we can’t resolve your concerns, you may have the right to complain to a data protection authority or other regulator where you live or work, or where you believe a breach may have occurred. More legal details Read more about our data protection compliance and the further legal details required in some countries, such as: What makes our processing lawful? Who do we share personal data with? How do we protect data that crosses borders? How do we make automatic decisions about people? How long do we keep the data? What rights do you have and how do you exercise them? Got a question? Raise a ticket with our Support team