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Provenir Status Page Subscribe to UpdatesSubscribe All Systems Operational About This Site This page is the source of information for our SaaS offerings when it comes to Maintenance notifications, Incidents, and post mortem for any incidents. Uptime over the past 90 days. View historical uptime. Provenir Cloud Operational Web Studio (Cloud 1.0) Operational Cloud2.0 Operational NORAM UAT/Demo/POC Operational uateu1 - Dublin EMEA UAT Operational produs1 - NORAM Operational prodeu1 - Dublin Operational prodsa1 - Sao Paolo Operational prodsng1 - Singapore Operational prodsas1 - Cape Town Operational prodjkt1 - Jakarta Operational produk1 - UK Operational prodcan1 - Canada Central Operational prodaus1 - Sydney Operational produs2 - NORAM Operational prodthai1 - Thailand Operational Marketplace Operational Marketplace NORAM - N.Virginia Operational Marketplace EMEA - Ireland Operational Marketplace EMEA - Cape Town Operational Marketplace APAC - Jakarta Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance EU1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 5, 2026 02:30-05:00 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODEU1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:22 UTC SA1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 5, 2026 05:00-07:30 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODSA1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:23 UTC CAN1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 5, 2026 07:30-10:00 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODCAN1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:22 UTC AUS1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 5, 2026 10:00-12:30 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODAUS1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:22 UTC SNG1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 5, 2026 12:30-15:00 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODSNG1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:22 UTC SAS1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 5, 2026 18:00-20:30 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODSAS1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:20 UTC UK1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 6, 2026 02:30-05:00 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODUK1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:22 UTC US2 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 6, 2026 05:00-07:30 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODUS2 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. If your portal URL is [https://pxinfra-produs2.cloudprovenir.com/login], this maintenance notification will be applicable for your environments. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:22 UTC US1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 6, 2026 07:30-10:00 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODUS1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:21 UTC THAI1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 6, 2026 13:00-15:30 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODTHAI1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:21 UTC JKT1 Release Deployment - Cloud 2.0 - 2026.10.00 Oct 6, 2026 15:30-18:00 UTC Update - Release Notes: Cloud 2.0 - https://docs.provenir.com/docs/comprehensive-release-notes-of-new-features-enhancements-and-bug-fixes-web-studio-2026 Case Management - https://docs.provenir.com/cm/docs/case-management-comprehensive-list-of-new-features-enhancements-and-bug-fixes Sep 28, 2026 - 14:06 UTC Scheduled - The Provenir software in the PRODJKT1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 2026 - 18:21 UTC Past Incidents Oct 2, 2026 No incidents reported today. Oct 1, 2026 Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODUK1 Completed - The scheduled maintenance has been completed. Oct 1, 19:40 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 19:30 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODUK1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODEU1 Completed - The scheduled maintenance has been completed. Oct 1, 19:11 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 19:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODEU1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODSAS1 Completed - The scheduled maintenance has been completed. Oct 1, 18:13 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 18:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODSAS1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODJKT1 Completed - The scheduled maintenance has been completed. Oct 1, 13:36 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 13:30 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODJKT1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODTHAI1 Completed - The scheduled maintenance has been completed. Oct 1, 13:10 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 13:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODTHAI1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODSNG1 Completed - The scheduled maintenance has been completed. Oct 1, 12:10 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 12:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODSNG1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODAUS1 Completed - The scheduled maintenance has been completed. Oct 1, 10:06 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 10:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODAUS1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODUS2 Completed - The scheduled maintenance has been completed. Oct 1, 09:07 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 09:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODUS2 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. If your portal URL is [https://pxinfra-produs2.cloudprovenir.com/login], this maintenance notification will be applicable for your environments. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODUS1 Completed - The scheduled maintenance has been completed. Oct 1, 08:36 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 08:30 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODUS1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODCAN1 Completed - The scheduled maintenance has been completed. Oct 1, 08:18 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 08:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODCAN1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — PRODSA1 Completed - The scheduled maintenance has been completed. Oct 1, 07:59 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 07:30 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the PRODSA1 region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — UATUS Completed - The scheduled maintenance has been completed. Oct 1, 03:10 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 03:00 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the UATUS region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Upcoming Maintenance: Cloud 2.0 Infrastructure — UATEU Completed - The scheduled maintenance has been completed. Oct 1, 02:54 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 02:30 UTC Scheduled - We will be performing emergency scheduled maintenance on our cloud infrastructure in the UATEU region to improve performance and security. Maintenance Window Details: • Duration: Approximately 10–15 minutes • UI Impact: None — the application interface will remain fully available • Transaction Impact: Customers may experience a brief transaction impact lasting less than a couple of minutes during the maintenance window Recommendations for this window: During the maintenance, we recommend customers avoid: • Initiating DE restarts or releases • Sending bursty or batch transactions We appreciate your understanding as we carry out this maintenance to continue improving the reliability of our services. Should you have any questions, please contact the Provenir Support team. Sep 30, 16:52 UTC Sep 30, 2026 Incident Resolved - Issues with Portal Login Resolved - Our monitoring system detected an issue affecting the Platform Cloud 1.0 authentication service. The Support team responded promptly to the alert and successfully restored the service. The incident impacted portal logins and transaction processing for endpoints requiring authentication between 7:44 AM UTC and 8:09 AM UTC. The service has been fully restored, and the incident is now resolved. Our teams are continuing to analyze the root cause to identify the contributing factors and prevent recurrence. If you have any questions or require further assistance, please raise a Support ticket. Sep 30, 08:38 UTC Sep 29, 2026 No incidents reported. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 UAT-US Release Deployment - Cloud 2.0 - 2026.10.00 Completed - The scheduled maintenance has been completed. Sep 25, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 05:30 UTC Scheduled - The Provenir software in the UATUS Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 18:23 UTC UAT-EU Release Deployment - Cloud 2.0 - 2026.10.00 Completed - The scheduled maintenance has been completed. Sep 25, 05:17 UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep 25, 05:06 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 02:30 UTC Scheduled - The Provenir software in the UATEU Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes. The Provenir decision engines and application processing will not be impacted during this activity. Release notes for this deployment will be shared shortly. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. *Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team. Sep 22, 18:23 UTC Sep 24, 2026 No incidents reported. Sep 23, 2026 No incidents reported. Sep 22, 2026 October Release Deployment - Cloud 2.0 and Case Management - 2026.10.00 Completed - The final deployment dates for each Cloud 2.0 region have been published. If you have any questions about the upgrade, please contact Provenir Support. Sep 22, 18:52 UTC Scheduled - The Provenir software across all Cloud 2.0 regions is planned to be upgraded to version 2026.10.00. The deployment is tentatively scheduled in the week of Oct 5 2026. Please note that this schedule is subject to change. The final deployment plan will be shared as we approach the deployment dates, along with the detailed release notes. For any queries regarding the upgrade, please reach out to Provenir Support Sep 14, 19:48 UTC Sep 21, 2026 No incidents reported. Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage