Snapshot 35174
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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],
"body": "At this time, the issue does not appear to affect all status update attempts consistently. Our investigation indicates that the issue is related to periods of increased system load and appears to occur more frequently during certain peak usage hours.\n\nOur teams remain actively engaged in the investigation, and we will share further updates as soon as we have more information to provide.",
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{
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"body": "We are currently investigating an issue affecting the Elements Security Center and Broad Context Detections.\n\nCustomers may encounter an error when attempting to change the status of a Broad Context Detection under: Events → Broad Context Detections\n\nThe following error message may be displayed: Failed to update Broad Context Detection!\n\nExample:\n\nBroad Context Detection Details, TX-ID: 0000-xxxxxxxxxxx\nFailed to update Broad Context Detection!\n\nOur teams are actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.",
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"body": "A fix has now been implemented and we are monitoring the results.",
"created_at": "2026-07-20T07:27:01.102Z",
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"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-07-20T06:57:09.516Z",
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{
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"body": "We're aware of an issue affecting the Firewall settings view in Elements Security Center. Under \"WithSecure firewall profiles,\" existing firewall profiles are not being displayed — the list appears empty, and related tables may show blank or missing rows. \n\nWe've identified that the firewall profile data isn't being returned correctly to the interface, which is why existing profiles fail to load. Our team is actively working on a fix and validating it in our staging environment before rolling it out to production.\n\nWe understand this may affect your ability to review or manage firewall profiles, and we appreciate your patience while we work to restore full functionality as quickly as possible.\n\nWe'll share another update as soon as the fix is verified and rolled out.",
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}
],
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"body": "This incident has been resolved.",
"created_at": "2026-06-24T07:11:21.650Z",
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"body": "A solution has been implemented and the service is recovering. We expect a full recovery within the next 24 hours without any action required from Elements administrators.\n\nWe will continue to monitor the situation closely.",
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],
"body": "Currently Elements profiles are not being assigned to Endpoint Protection clients in a timely manner. Profile assignments remain in Pending or Update in progress state for extended periods (several hours) preventing administrators from applying profile updates efficiently. Also affected are operations triggered from Elements Portal.\n\nThe issue impacts European instances of Elements portal\n\nWe are working on a solution with the highest priority.",
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"body": "A temporary fix has been deployed. On some localized pages, the English support page may still be displayed. In the meantime, partners and users can refer to the available content and switch the language manually in certain sections, such as the User Guide. We will continue working on a full resolution as a high priority.",
"created_at": "2026-06-05T00:36:13.359Z",
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],
"body": "We have identified an issue where support page is not accessible from withsecure.com corporate page. \nWe are working on a solution with the highest priority.\n\nDirect access to English support page https://support.withsecure.com/ is working.",
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}