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Import2 | Trust Center Import2 Trust Center Import2 is committed to providing robust security and privacy for our customers' data. See resources Subprocessors Anthropic AI Models Attio CRM Software AWS Cloud Hosting Services Github Developer Platform Heroku Cloud Platform as a Service Hetzner Cloud Hosting Provider Intercom Customer Service Platform Missive Email collaboration OpenAI AI Models View all Resources Request a copy of our latest security and compliance resources and reports SOC2 Type 2 Report Period April 01, 2025 to June 30, 2025 Terms of Service Privacy Policy Data Processing Addendum Compliance Import2 is committed to providing robust security and privacy for our customers' data. SOC 2 Type 2 Service Organization Controls (SOC 2) (Type II) trust services criteria for Security, Confidentiality and Privacy GDPR Protect the personal data and privacy of EU citizens for transactions that occur within EU member states CCPA California Consumer Privacy / Privacy Rights Act, is legislation designed to improve the data privacy of California residents FAQs What are the encryption standards leveraged for data in-transit and data at-rest? Import2 uses the strongest available encryption methods for your data during the migration process.For data in-transit: 1. Our database uses SSL protocol 2. Browser data is encrypted using TLS/SSL protocols 3. The API connection to your connected apps depends on the vendor API requirements, but are typically TLS/SSL protocols. If you wish to review the specifics for your app, we recommend reviewing their developer API docs or getting in touch with them directly. Data at rest that is stored at Amazon S3 is encrypted utilizing AES-256 through SSES3. Is HTTPS enabled for all webpages? Yes, Import2 uses HTTPS for all webpages. What Cloud Service Provider does Import2 use? Import2 leverages several Cloud Service Providers. We utilize AWS for storage and our cache uses Open Redis. Our app itself is hosted on Heroku. Does Import2 perform security awareness training for all employees annually? Yes, Import2 is committed to ensuring all employees understand their role in combating data security breaches, as well as a full understanding of the company’s protocols to preserve the security of users’ data. Do you perform backups on client data stored and processed in the cloud environment? As outlined in our data handling policy, Import2 does not store data on our servers. We extract data, transform it in memory and load it into the destination app in real-time. Moreover, we use temporary machines which means that as soon as your migration is finished, the machine which was used for the migration gets deleted. Therefore, even temporary log files are deleted. Do contracts with all subcontractors include Non- Disclosure/Confidentiality Agreements? Yes, all contracts maintained by Import2 include Non-Disclosure Agreements. Do you maintain commercial general liability insurance coverage? Yes, Import2 maintains general liability coverage in the case of an incident. Monitoring Change Management Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Software Change Testing Software changes are tested prior to being deployed into production. Segregation of Environments Development, staging, and production environments are segregated. Approval for System Changes System changes are approved by at least 1 independent person prior to deployment into production. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Availability Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Organizational Management Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. New Hire Screening Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire. Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Confidentiality Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Access to Customer Data is Restricted Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege. Retention of Customer Data Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Vulnerability Scanning Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis. Incident Response Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Risk Assessment Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Network Security Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Access Security Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Administrative Access is Restricted Administrative access to production infrastructure is restricted based on the principle of least privilege. Least Privilege in Use Users are provisioned access to systems based on principle of least privilege. User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Encryption-at-Rest Service data is encrypted-at-rest. Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Communications Terms of Service Terms of Service or the equivalent are published or shared to external users. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Communication of Critical Information Critical information is communicated to external parties, as applicable. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website.