Snapshot 35766
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Scripts and page chrome removed; this is what change detection compares.
All components are Operational Component Summary Component Name Component Status API Operational Central Europe Operational Nordics Operational Availability Zones Operational Availability Zone - Central Europe Operational Availability Zone - Nordics Operational Chatbot Operational AI Engine Operational JennyApps Operational JennyStudio Operational Conversations Operational Central Europe Operational Nordics Operational Loxy OCC Operational Application Operational Internet connectivity Operational VoIP Operational Phone calls - Inbound Operational Central Europe Operational Nordics Operational Phone calls - Outbound Operational Central Europe Operational Nordics Operational Robots Operational Central Europe Operational Nordics Operational Socialboards Operational Socialboards Data Warehouse Operational Socialboards Production Operational Socialboards Zoho Analytics Operational Support Operational Emergency line Operational Phonelines Operational Ticketing System Operational Telemagic Operational Application Operational Internet connectivity Operational VoIP Operational Virtual Desktop Infrastructure Operational Application Operational LeadDesk SMS API Operational LeadDesk Talk Operational Reporting Operational Westlink Operational Incident History Oct 03, 2026 No incidents have been reported. Oct 02, 2026 Inbound and callback issues Incident Duration maintenance.duration.msg (20 global.minutes.short 46 global.seconds.short) Affected Components Central Europe (Phone calls - Inbound) Incident Status Updates Resolved Hi, We have determined that there is no widespread issue at the moment and will continue investigating the matters reported to us individually. Kind regards, Matias Posted on Oct 02, 2026 at 10:11:10 AM UTC Acknowledged Hello, We have acknowledged an issue with inbound calls effecting some of clients. We're investigating the matter and will update as soon as we know more. Kind regards, Matias Posted on Oct 02, 2026 at 09:50:24 AM UTC Oct 01, 2026 No incidents have been reported. Sep 30, 2026 No incidents have been reported. Sep 29, 2026 Calling issues Incident Duration maintenance.duration.msg (51 global.minutes.short 55 global.seconds.short) Affected Components Nordics (Phone calls - Inbound), Central Europe (Phone calls - Inbound), Nordics (Phone calls - Outbound), Central Europe (Phone calls - Outbound) Incident Status Updates Resolved Hi, The root cause of the issue is a release causing issues to agents using multiple tabs of LeadDesk open simultaneously. This is not recommended or supported behaviour of our product so if you are experiencing this issue, make sure to use LeadDesk on a single browser tab on a single browser window. If you still experience issues and see a red banner of failing connection constantly, please contact us at [email protected] Thanks Posted on Sep 29, 2026 at 09:10:31 AM UTC Acknowledged Hi We are currently experiencing issues with Inbound and Outbound calls where agents might receive a connection warning. This problem is now under investigation and the cause is yet to be determined. We will provide further updates as soon as possible. If you are facing such errors please contact our support. Thank you for your patience and understanding. LeadDesk support. Posted on Sep 29, 2026 at 08:18:36 AM UTC Sep 28, 2026 No incidents have been reported. Sep 27, 2026 No incidents have been reported. Timezone Information All times are shown in UTC time zone.