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Return to Bandwidth.com SUPPORT CENTER SUPPORT CENTER Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates. Incidents across areas Choose a region... Subscribe to UpdatesSubscribe Bandwidth Local Market Impairment - 532 - Wichita, KS Subscribe Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Oct 02, 2026 - 18:45 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 02, 2026 - 14:22 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 02, 2026 - 14:21 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 02, 2026 - 10:27 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 02, 2026 - 06:44 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 02, 2026 - 02:56 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 01, 2026 - 21:27 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 01, 2026 - 16:14 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 01, 2026 - 15:02 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Oct 01, 2026 - 12:31 EDT United States Inbound Calling Services Operational Inbound Calling (SIP) - United States Operational Toll-Free calling - Inbound (SIP) - United States Operational REST APIs - HTTP Voice - United States Operational REST APIs - SIP Voice - United States Operational BXML - United States Operational United States Outbound Calling Services Operational Outbound Calling (SIP) - United States Operational Toll-Free calling - Outbound (SIP) - United States Operational REST APIs - HTTP Voice - United States Operational REST APIs - SIP Voice - United States Operational BXML - United States Operational Hosted Signing Service - US Operational United States V2 Application Add On Services Operational Call Recording Operational Transcriptions Operational Text-to-Speech Operational CNAM Lookup Operational United States Messaging Services Operational SMS Messaging (SMPP) Operational MMS Messaging (MM4) Operational Toll-Free SMS - Inbound Operational Toll-Free SMS - Outbound Operational International Messaging (HTTP) Operational REST APIs - HTTP SMS Messaging Operational REST APIs - HTTP MMS Messaging Operational Toll Free MMS - Inbound Operational Toll Free MMS - Outbound Operational International A2P Messaging Operational International A2P Platform (SMPP) Operational International A2P Platform (HTTP) Operational International A2P Messaging Regional Connectivity Operational Latin America Operational APAC Operational Europe Operational Middle East & Africa Operational Insights Operational Messaging Insights Dashboard Operational Message Log API Operational Number Management Services Operational New Number Ordering Operational Number Porting Operational Inbound Calling - Caller ID Lookup (CNAM) Operational Line Feature Management Operational Phone Number Lookup API Operational Call Assure Operational 9-1-1 Services Operational 9-1-1 Call Routing Service Operational 9-1-1 Provisioning Service Operational DLR (Dynamic Location Routing) Operational Direct Network Connection Operational Network Expansion Service (NES) Operational Inbound Direct Link Services (DLS) Operational Outbound Direct Link Services (DLS) Operational Virtual (cloud) Connection Service Operational Support Operational Phone Support Operational Ticketing Support Operational Help Center Operational Portals Operational Bandwidth App Operational 9-1-1 Dashboard Operational Bandwidth International (fka Voxbone) Portal Operational Bandwidth Build Operational Argentina Calling Services Operational Inbound Calling- Argentina Operational Outbound Calling- Argentina Operational Australia Calling Services Operational Inbound Calling- Australia Operational Outbound Calling- Australia Operational Emergency Calling- Australia Operational Austria Calling Services Operational Inbound Calling - Austria Operational Outbound Calling - Austria Operational Emergency Calling - Austria Operational Belgium Calling Services Operational Inbound Calling - Belgium Operational Outbound Calling - Belgium Operational Emergency Calling - Belgium Operational Brazil Calling Services Operational Inbound Calling- Brazil Operational Bulgaria Calling Services Operational Inbound Calling - Bulgaria Operational Outbound Calling - Bulgaria Operational Emergency Calling - Bulgaria Operational Canada Calling Services Operational Inbound Calling - Canada (SIP) Operational Chile Calling Services Operational Inbound Calling- Chile Operational China Calling Services Operational Inbound Calling- China Operational Colombia Calling Services Operational Inbound Calling- Colombia Operational Croatia Calling Services Operational Inbound Calling - Croatia Operational Outbound Calling - Croatia Operational Emergency Calling - Croatia Operational Cyprus Calling Services Operational Inbound Calling - Cyprus Operational Outbound Calling - Cyprus Operational Emergency Calling - Cyprus Operational Czech Republic Calling Services Operational Inbound Calling - Czech Republic Operational Outbound Calling - Czech Republic Operational Emergency Calling - Czech Republic Operational Denmark Calling Services Operational Inbound Calling - Denmark Operational Outbound Calling - Denmark Operational Emergency Calling - Denmark Operational Dominican Republic Calling Services Operational Inbound Calling - Dominican Republic (SIP) Operational Egypt Calling Services Operational Inbound Calling - Egypt Operational El Salvador Calling Services Operational Inbound Calling- El Salvador Operational Estonia Calling Services Operational Inbound Calling - Estonia Operational Outbound Calling - Estonia Operational Emergency Calling - Estonia Operational Finland Calling Services Operational Inbound Calling - Finland Operational Outbound Calling - Finland Operational Emergency Calling - Finland Operational France Calling Services Operational Inbound Calling - France Operational Outbound Calling - France Operational Emergency Calling - France Operational Hosted Signing Service - France Operational Georgia Calling Services Operational Inbound Calling - Georgia Operational Germany Calling Services Operational Inbound Calling - Germany Operational Outbound Calling - Germany Operational Emergency Calling - Germany Operational Greece Calling Services Operational Inbound Calling - Greece Operational Outbound Calling - Greece Operational Emergency Calling - Greece Operational Hong Kong Calling Services Operational Inbound Calling- Hong Kong Operational Outbound Calling- Hong Kong Operational Emergency Calling- Hong Kong Operational Hungary Calling Services Operational Inbound Calling - Hungary Operational Outbound Calling - Hungary Operational Emergency Calling - Hungary Operational India Calling Services Operational Inbound Calling- India Operational Indonesia Calling Services Operational Inbound Calling- Indonesia Operational Ireland Calling Services Operational Inbound Calling - Ireland Operational Outbound Calling - Ireland Operational Emergency Calling - Ireland Operational Israel Calling Services Operational Inbound Calling - Israel Operational Outbound Calling - Israel Operational Emergency Calling - Israel Operational Italy Calling Services Operational Inbound Calling - Italy Operational Outbound Calling - Italy Operational Emergency Calling - Italy Operational Japan Calling Services Operational Inbound Calling- Japan Operational Outbound Calling- Japan Operational Emergency Calling- Japan Operational Jordan Calling Services Operational Inbound Calling- Jordan Operational Kenya Calling Services Operational Inbound Calling- Kenya Operational Latvia Calling Services Operational Inbound Calling - Latvia Operational Outbound Calling - Latvia Operational Emergency Calling - Latvia Operational Lithuania Calling Services Operational Inbound Calling - Lithuania Operational Outbound Calling - Lithuania Operational Emergency Calling - Lithuania Operational Luxembourg Calling Services Operational Inbound Calling - Luxembourg Operational Outbound Calling - Luxembourg Operational Emergency Calling - Luxembourg Operational Malaysia Calling Services Operational Inbound Calling- Malaysia Operational Malta Calling Services Operational Inbound Calling - Malta Operational Mexico Calling Services Operational Inbound Calling - Mexico Operational Netherlands Calling Services Operational Inbound Calling - Neatherlands Operational Outbound Calling - Netherlands Operational Emergency Calling - Netherlands Operational Norway Calling Services Operational Inbound Calling - Norway Operational Outbound Calling - Norway Operational Emergency Calling -Norway Operational Panama Calling Services Operational Inbound Calling- Panama Operational Peru Calling Services Operational Inbound Calling- Peru Operational Outbound Calling- Peru Operational Philippines Calling Service Operational Inbound Calling- Philippines Operational Poland Calling Services Operational Inbound Calling - Poland Operational Outbound Calling - Poland Operational Emergency Calling - Poland Operational Portugal Calling Services Operational Inbound Calling - Portugal Operational Outbound Calling - Portugal Operational Emergency Calling - Portugal Operational Puerto Rico Calling Services Operational Inbound Calling - Puerto Rico Operational Outbound Calling - Puerto Rico Operational Emergency Calling - Puerto Rico Operational Qatar Calling Services Operational Inbound Calling- Qatar Operational Romania Calling Services Operational Inbound Calling - Romania Operational Outbound Calling - Romania Operational Emergency Calling - Romania Operational Singapore Calling Services Operational Inbound Calling- Singapore Operational Outbound Calling- Singapore Operational Emergency Calling- Singapore Operational Slovakia Calling Services Operational Inbound Calling - Slovakia Operational Outbound Calling - Slovakia Operational Emergency Calling - Slovakia Operational Slovenia Calling Services Operational Inbound Calling - Slovenia Operational Outbound Calling- Slovenia Operational Emergency Calling- Slovenia Operational South Africa Calling Services Operational Inbound Calling- South Africa Operational South Korea Calling Services Operational Inbound Calling- South Korea Operational Outbound Calling- South Korea Operational Spain Calling Services Operational Inbound Calling - Spain Operational Outbound Calling - Spain Operational Emergency Calling - Spain Operational Sweden Calling Services Operational Inbound Calling - Sweden Operational Outbound Calling - Sweden Operational Emergency Calling - Sweden Operational Switzerland Calling Services Operational Inbound Calling - Switzerland Operational Outbound Calling - Switzerland Operational Emergency Calling - Switzerland Operational Thailand Calling Services Operational Inbound Calling- Thailand Operational United Arab Emirates Calling Services Operational Inbound Calling- United Arab Emirates Operational United Kingdom Calling Services Operational Inbound Calling - United Kingdom Operational Outbound Calling - United Kingdom Operational Emergency Calling - United Kingdom Operational Virgin Islands (U.S.) Calling Services Operational Inbound Calling - Virgin Islands (U.S.) Operational Emergency Calling - Virgin Islands (U.S.) Operational FCC Disaster Information Reporting System (DIRS) Operational FCC DIRS Activation Status Operational Integrations Operational Zoom Operational Cisco Webex Operational Five9 Operational Genesys Operational US Markets Major Outage 120 - Portland, ME Operational 122 - Manchester, NH Operational 124 - Burlington, VT Operational 126 - Springfield, MA Operational 128 - Cambridge, MA Operational 130 - Providence, RI Operational 132 - New York City, NY Operational 133 - Poughkeepsie, NY Operational 134 - Albany, NY Operational 136 - Syracuse, NY Operational 138 - Binghamton, NY Operational 140 - Buffalo, NY Operational 220 - Pleasantville, NJ Operational 222 - Camden, NJ Operational 224 - Newark, NJ Operational 226 - Harrisburg, PA Operational 228 - Philadelphia, PA Operational 230 - Altoona, PA Operational 232 - Scranton, PA Operational 234 - Pittsburgh, PA Operational 236 - Washington, DC Operational 238 - Baltimore, MD Operational 240 - Frederick, MD Operational 242 - Salisbury, MD Operational 244 - Roanoke, VA Operational 246 - Culpeper, VA Operational 248 - Richmond, VA Operational 250 - Lynchburg, VA Operational 252 - Norfolk, VA Operational 254 - Charleston, WV Operational 256 - Clarksburg, WV Operational 320 - Cleveland, OH Operational 322 - Youngstown, OH Operational 324 - Worthington, OH Operational 325 - Akron, OH Operational 326 - Toledo, OH Operational 328 - Dayton, OH Operational 330 - Evansville, IN Operational 332 - South Bend, IN Operational 334 - Fort Wayne, IN Operational 336 - Indianapolis, IN Operational 338 - Bloomington, IN Operational 340 - Southfield, MI Operational 342 - Marquette, MI Operational 344 - Saginaw, MI Operational 346 - Lasing, MI Operational 348 - Grand Rapids, MI Operational 350 - Appleton, WI Operational 352 - Eau Claire, WI Operational 354 - Madison, WI Operational 356 - Milwaukee, WI Operational 358 - Chicago, IL Operational 360 - Rockford, IL Operational 362 - Carbondale, IL Operational 364 - Dixon, IL Operational 366 - Bloomington, IL Operational 368 - Peoria, IL Operational 370 - Champaign, IL Operational 374 - Springfield, IL Operational 376 - Jacksonville, IL Operational 420 - Asheville, NC Operational 422 - Charlotte, NC Operational 424 - Greensboro, NC Operational 426 - Raleigh, NC Operational 428 - Wilmington, NC Operational 430 - Greenville, SC Operational 432 - Myrtle Beach, SC Operational 434 - Columbia, SC Operational 436 - Charleston, SC Operational 438 - Atlanta, GA Operational 440 - Savannah, GA Operational 442 - Augusta, GA Operational 444 - Albany , GA Operational 446 - Macon, GA Operational 448 - Pensacola, FL Operational 450 - Panama City, FL Operational 452 - Jacksonville, FL Operational 454 - Gainesville, FL Operational 456 - Daytona Beach, FL Operational 458 - Orlando, FL Operational 460 - Miami, FL Operational 462 - Louisville, KY Operational 464 - Madisonville, KY Operational 466 - Winchester, KY Operational 468 - Memphis, TN Operational 470 - Nashville, TN Operational 472 - Chattanooga, TN Operational 474 - Knoxville, TN Operational 476 - Birmingham, AL Operational 477 - Huntsville, AL Operational 478 - Montgomery, AL Operational 480 - Mobile, AL Operational 482 - Jackson, MS Operational 484 - Biloxi, MS Operational 486 - Shreveport, LA Operational 488 - Lake Charles, LA Operational 490 - New Orleans, LA Operational 492 - Baton Rouge, LA Operational 520 - St. Louis, MO Operational 521 - Jefferson City, MO Operational 522 - Springfield, MO Operational 524 - Kansas City, MO Operational 526 - Fort Smith, AR Operational 528 - Little Rock, AR Operational 530 - Pine Bluff, AR Operational 532 - Wichita, KS Major Outage 534 - Topeka, KS Operational 536 - Oklahoma City, OK Operational 538 - Tulsa, OK Operational 540 - El Paso, TX Operational 542 - Midland, TX Operational 544 - Lubbock, TX Operational 546 - Amarillo, TX Operational 548 - Wichita Falls, TX Operational 550 - Abilene, TX Operational 552 - Dallas, TX Operational 554 - Longview, TX Operational 556 - Waco, TX Operational 558 - Austin, TX Operational 560 - Houston, TX Operational 562 - Beaumont, TX Operational 564 - Corpus Christi, TX Operational 566 - San Antonio, TX Operational 568 - Harlingen, TX Operational 570 - Bryan, TX Operational 620 - Rochester, MN Operational 624 - Duluth, MN Operational 626 - St. Cloud, MN Operational 628 - Minneapolis, MN Operational 630 - Sioux City, IA Operational 632 - Des Moines, IA Operational 634 - Davenport, IA Operational 635 - Cedar Rapids, IA Operational 636 - Fargo, ND Operational 638 - Bismarck,ND Operational 640 - Sioux Falls, SD Operational 644 - Omaha, NE Operational 646 - Grand Island, NE Operational 648 - Great Falls, MT Operational 650 - Billings, MT Operational 652 - Boise, ID Operational 654 - Cheyenne, WY Operational 656 - Denver, CO Operational 658 - Colorado Springs, CO Operational 660 - Salt Lake City, UT Operational 664 - Albuquerque, NM Operational 666 - Phoenix, AZ Operational 668 - Tucson, AZ Operational 670 - Eugene, OR Operational 672 - Portland, OR Operational 674 - Seattle, WA Operational 676 - Spokane, WA Operational 720 - Reno, NV Operational 721 - Las Vegas, NV Operational 722 - San Francisco, CA Operational 724 - Chico, CA Operational 726 - Sacramento, CA Operational 728 - Fresno, CA Operational 730 - Los Angeles, CA Operational 732 - San Diego, CA Operational 734 - Bakersfield, CA Operational 736 - Monterey, CA Operational 738 - Stockton, CA Operational 740 - San Luis Obispo, CA Operational 920 - New Haven, CT Operational 922 - Cincinnati, OH Operational 923 - Mansfield, OH Operational 924 - Erie, PA Operational 927 - Harrisonburg, VA Operational 928 - Charlottesville, VA Operational 932 - Bluefield, WV Operational 937 - Richmond, IN Operational 938 - Terre Haute, IN Operational 939 - Fort Myers, FL Operational 949 - Fayetteville, NC Operational 951 - Rocky Mount, NC Operational 952 - Tampa, FL Operational 953 - Tallahassee, FL Operational 956 - Johnson City, TN Operational 958 - Lincoln, NE Operational 960 - Coeur d'Alene, ID Operational 961 - Goldthwaite, TX Operational 973 - Palm Springs, CA Operational 974 - Rochester, NY Operational 977 - Macomb, IL Operational 978 - Olney, IL Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Scheduled Maintenance Bandwidth Scheduled Maintenance Oct 4, 2026 18:00 - Oct 5, 2026 00:00 EDT Bandwidth will be performing system maintenance. While all steps are being taken to avoid impact, there will be a period during the maintenance when users may experience a brief disruption to the following services: Global portal API services International Number Porting Posted on Sep 23, 2026 - 10:57 EDT Messaging Maintenance - SMS Oct 5, 2026 01:00-08:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on Sep 28, 2026 - 15:15 EDT Global Data Center Maintenance - Singapore Oct 5, 2026 12:00-16:00 EDT Bandwidth will be performing a router upgrade in our Singapore Data Center. No customer impact is anticipated. However, for a few brief periods during the maintenance, customers may observe their traffic, including traffic through DLS connections, being routed to an alternate path." Posted on Sep 18, 2026 - 09:37 EDT Messaging Maintenance - Toll Free SMS Oct 6, 2026 05:00-07:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Posted on Sep 28, 2026 - 15:17 EDT Global Data Center Maintenance - Singapore Oct 6, 2026 12:00-16:00 EDT Bandwidth will be performing a router upgrade in our Singapore Data Center. No customer impact is anticipated. However, for a few brief periods during the maintenance, customers may observe their traffic, including traffic through DLS connections, being routed to an alternate path. Posted on Sep 18, 2026 - 09:40 EDT Messaging Maintenance - Toll-Free MMS/SMS Oct 7, 2026 23:00 - Oct 8, 2026 03:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on Sep 17, 2026 - 12:14 EDT Local Market Maintenance - Sweden Oct 8, 2026 18:00-22:00 EDT Bandwidth's downstream vendor will be performing maintenance in our Sweden market. During the maintenance there will be a brief period when inbound and outbound calling will be disrupted. Posted on Sep 23, 2026 - 13:19 EDT Messaging Maintenance - MMS/SMS Oct 12, 2026 23:00 - Oct 13, 2026 06:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on Sep 21, 2026 - 13:48 EDT Messaging Maintenance - MMS/SMS Oct 13, 2026 23:00 - Oct 14, 2026 06:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's MMS/SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound MMS/SMS messages. Posted on Sep 28, 2026 - 15:19 EDT Local Market Maintenance - Sweden Oct 15, 2026 18:00-22:00 EDT Bandwidth's downstream vendor will be performing maintenance in our Sweden market. During the maintenance there will be a brief period when inbound and outbound calling will be disrupted. Posted on Sep 23, 2026 - 13:21 EDT Messaging Maintenance - Toll-Free MMS/SMS Oct 15, 2026 23:00 - Oct 16, 2026 03:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on Sep 17, 2026 - 12:15 EDT Messaging Maintenance - Toll-Free MMS/SMS Oct 22, 2026 23:00 - Oct 23, 2026 03:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on Sep 17, 2026 - 12:17 EDT Messaging Maintenance - Toll-Free MMS/SMS Oct 28, 2026 23:00 - Oct 29, 2026 03:00 EDT Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on Sep 17, 2026 - 12:18 EDT Past Incidents Oct 2, 2026 Messaging Provisioning Delays Postmortem - Read details Oct 2, 10:10 EDT Resolved - This incident has been resolved. Oct 2, 09:27 EDT Identified - Teams continue work to restore expected portal performance. Oct 2, 06:53 EDT Investigating - Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing. Oct 1, 23:04 EDT Bandwidth Local Market Impairment - 256 - Clarksburg, WV Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Oct 2, 02:39 EDT Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Oct 1, 22:05 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Oct 1, 18:04 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 1, 14:14 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 1, 10:50 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Oct 1, 06:27 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Oct 1, 05:36 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Oct 1, 00:34 EDT Oct 1, 2026 Inbound Calling Incident Resolved - During a scheduled maintenance window, inbound calls for some customers did not deliver as expected. These calls failed to complete as expected during the impact window. We have sense observed expected network behavior, and consider this incident resolved. Oct 1, 23:30 EDT Global Data Center Maintenance - Belgium Completed - The scheduled maintenance has been completed. Oct 1, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 18:00 EDT Scheduled - Bandwidth will be performing a router upgrade in our Belgium Data Center. No customer impact is anticipated. However, for a few brief periods during the maintenance, customers may observe their traffic, including traffic through DLS connections, being routed to an alternate path. Sep 18, 09:33 EDT 10DLC Campaign Search Incident Postmortem - Read details Oct 2, 03:38 EDT Resolved - This incident has been resolved. Oct 1, 16:00 EDT Investigating - Bandwidth teams are investigating an incident on the Bandwidth App where customers are unable to successfully search for, or view 10 DLC campaigns. Teams are working to score restore expected portal behavior. Oct 1, 12:14 EDT Messaging Maintenance - Toll Free SMS Completed - The scheduled maintenance has been completed. Oct 1, 09:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 01:00 EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Sep 28, 15:14 EDT Network Maintenance - Ontario Canada (YYZ) Data Center Completed - The scheduled maintenance has been completed. Oct 1, 04:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 00:00 EDT Update - We will be undergoing scheduled maintenance during this time. Sep 23, 14:03 EDT Update - We will be undergoing scheduled maintenance during this time. Sep 23, 13:36 EDT Scheduled - Bandwidth will be performing network maintenance in our Ontario Canada (YYZ) data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the Ontario Canada (YYZ) data center. Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact. Potential for specific ONNET call flow failures during the maintenance window. For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Sep 1, 10:34 EDT Messaging Maintenance - Toll-Free MMS/SMS Completed - The scheduled maintenance has been completed. Oct 1, 03:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 30, 23:00 EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Aug 26, 10:17 EDT Local Market Maintenance - Mexico Completed - The scheduled maintenance has been completed. Oct 1, 02:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 30, 22:01 EDT Scheduled - Bandwidth's provider will be performing maintenance that will affect inbound calling to our Mexico market. We do not anticipate any service disruption to outbound calling from this local market during this maintenance. Sep 29, 09:30 EDT Sep 30, 2026 Global Data Center Maintenance - Germany Completed - The scheduled maintenance has been completed. Sep 30, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 30, 18:04 EDT Update - We will be undergoing scheduled maintenance during this time. Sep 23, 13:34 EDT Scheduled - Bandwidth will be performing a router upgrade in our Germany Data Center. No customer impact is anticipated. However, for a few brief periods during the maintenance, customers may observe their traffic, including traffic through DLS connections, being routed to an alternate path. Sep 18, 09:28 EDT Bandwidth Local Market Impairment - 932 - Bluefield, WV Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 30, 13:36 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 30, 09:35 EDT Bandwidth Local Market Impairment - 974 - Rochester, NY Resolved - Final: Our carrier has completed all necessary repairs (equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved. Start Time: 09/29/2026 21:05 ET Stop Time: 09/30/2026 09:43 ET Sep 30, 09:52 EDT Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete. Sep 30, 08:27 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete. Sep 30, 07:00 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 30, 04:24 EDT Update - We are continuing to investigate this issue. Sep 30, 03:43 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 29, 21:14 EDT Bandwidth Local Market Impairment - 326 - Toledo, OH Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 30, 08:07 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 30, 04:56 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 30, 03:46 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 29, 21:31 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 29, 17:01 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 29, 13:45 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 29, 08:01 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 29, 03:49 EDT Bandwidth Local Market Impairment - 532 - Wichita, KS Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 30, 07:57 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 30, 07:00 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 30, 04:36 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 30, 01:26 EDT Sep 29, 2026 Outbound MMS Messaging Incident - AT&T Postmortem - Read details Sep 30, 07:54 EDT Resolved - This incident has been resolved. Sep 29, 22:31 EDT Investigating - Bandwidth teams are investigating an incident impacting outbound MMS messages towards AT&T destinations. Theses messages are delayed in delivery. Sep 29, 21:54 EDT Global Data Center Maintenance - Germany Completed - The scheduled maintenance has been completed. Sep 29, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 18:00 EDT Scheduled - Bandwidth will be performing a router upgrade in our Germany Data Center. No customer impact is anticipated. However, for a few brief periods during the maintenance, customers may observe their traffic, including traffic through DLS connections, being routed to an alternate path. Sep 18, 07:42 EDT Network Maintenance - Vancouver Canada Data Center Completed - The scheduled maintenance has been completed. Sep 29, 04:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 00:00 EDT Update - We will be undergoing scheduled maintenance during this time. Sep 23, 14:01 EDT Scheduled - Bandwidth will be performing network maintenance in our Vancouver Canada (YVR) data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the YVR data center. Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact. Potential for specific ONNET call flow failures during the maintenance window. For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Sep 1, 10:30 EDT Sep 28, 2026 Global Data Center Maintenance - Belgium Completed - The scheduled maintenance has been completed. Sep 28, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 28, 18:00 EDT Scheduled - Bandwidth will be performing a router upgrade in our Belgium Data Center. No customer impact is anticipated. However, for a few brief periods during the maintenance, customers may observe their traffic, including traffic through DLS connections, being routed to an alternate path. Sep 18, 07:38 EDT Sep 27, 2026 Bandwidth Local Market Impairment - 442 - Augusta, GA Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 27, 04:57 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 27, 02:00 EDT Sep 26, 2026 No incidents reported. Sep 25, 2026 Bandwidth Local Market Impairment - 330 - Evansville, IN Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 25, 22:28 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 25, 19:47 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 25, 15:01 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 25, 08:35 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 25, 06:04 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 25, 03:05 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 24, 23:17 EDT MMS Inbound Incident Resolved - For a period of time the Bandwidth network was incorrectly receiving MMS messages to Bandwidth powered numbers. This was identified as an off-network event and isolated to a specific industry provider. This incident has been resolved and we are observing expected MMS traffic inbound to our network. Sep 25, 08:13 EDT Bandwidth Local Market Impairment - 721 - Las Vegas, NV Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 25, 07:13 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete. Sep 25, 03:03 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 25, 02:31 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 25, 00:35 EDT Bandwidth Global Portal Postmortem - Read details Sep 25, 08:04 EDT Resolved - For a brief period of time the Bandwidth Global portal failed to properly display pricing information. Teams have resolved this incident. Sep 25, 06:45 EDT Messaging Maintenance - Toll Free MMS Completed - The scheduled maintenance has been completed. Sep 25, 06:30 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 04:00 EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS may be encountered. Sep 24, 12:35 EDT Network Maintenance - DFW Data Center Completed - The scheduled maintenance has been completed. Sep 25, 04:01 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 00:00 EDT Update - We will be undergoing scheduled maintenance during this time. Sep 23, 14:00 EDT Scheduled - Bandwidth will be performing network maintenance in our DFW data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the DFW data center. Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact. Potential for specific ONNET call flow failures during the maintenance window. For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Sep 1, 10:39 EDT Sep 24, 2026 Bandwidth Local Market Impairment - 340 Detroit / Southfield, MI Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 24, 20:32 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 24, 16:25 EDT Bandwidth Local Market Impairment - 636 - Fargo, ND Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 24, 08:59 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 24, 06:36 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 24, 03:49 EDT Messaging Maintenance - Toll-Free MMS/SMS Completed - The scheduled maintenance has been completed. Sep 24, 03:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 23:00 EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Aug 26, 10:16 EDT Sep 23, 2026 AT&T MMS Incident Postmortem - Read details Sep 24, 07:06 EDT Resolved - This incident has been resolved. Sep 23, 16:02 EDT Monitoring - Teams are observing expected MMS delivery towards AT&T. We will monitor for stability. Sep 23, 15:18 EDT Update - Bandwidth teams have confirmed this is an off-network industry condition impacting MMS messaging to AT&T destinations. Sep 23, 14:41 EDT Identified - Bandwidth teams have identified an incident impacting outbound MMS messaging delays in delivery. Teams are working to restore expected MMS delivery. Sep 23, 12:06 EDT Messaging Insights Postmortem - Read details Sep 24, 07:31 EDT Resolved - This incident has been resolved. Sep 23, 08:54 EDT Monitoring - After a brief period of instability, teams are motoring stable reporting via Messaging Insights on the Bandwidth App. Sep 23, 07:41 EDT Bandwidth Local Market Impairment - 532 - Wichita, KS Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 23, 06:32 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete. Sep 23, 05:04 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 23, 04:25 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 23, 01:17 EDT Bandwidth Local Market Impairment - 256 - Clarksburg, WV Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 23, 06:04 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 23, 02:49 EDT Update - We are continuing to work on a fix for this issue. Sep 22, 23:58 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 19:46 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 22, 16:05 EDT Update - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 22, 11:21 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 22, 08:12 EDT Bandwidth Local Market Impairment - 522 - Springfield, MO Resolved - This incident has been resolved. Sep 23, 05:35 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 23, 01:36 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 23, 01:13 EDT Network Maintenance - ATL Data Center Completed - The scheduled maintenance has been completed. Sep 23, 04:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 00:00 EDT Scheduled - Bandwidth will be performing network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center. Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact. For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Sep 1, 10:36 EDT Messaging Maintenance - Toll Free SMS Completed - The scheduled maintenance has been completed. Sep 23, 03:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 22, 23:00 EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered. Sep 18, 14:51 EDT Bandwidth Local Market Impairment - 444 - Albany , GA Resolved - Bandwidth has observed continued stability to and is resolving this incident. Sep 23, 00:29 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 23, 00:12 EDT Sep 22, 2026 Bandwidth Local Market Impairment - 362 - Carbondale, IL Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 22, 18:17 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 22, 17:19 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 16:48 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 12:53 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 08:48 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 22, 08:48 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 04:35 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 21, 23:42 EDT Update - We are continuing to investigate this issue. Sep 21, 23:03 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 21, 21:56 EDT Bandwidth Local Market Impairment - 328 - Dayton, OH Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 22, 16:34 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 22, 15:40 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 11:39 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 08:50 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 08:48 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 04:36 EDT Update - Bandwidth has determined that . Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible. We will continue to provide updates throughout this incident as more information becomes available. Sep 22, 04:36 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 21, 23:30 EDT Update - We are continuing to investigate this issue. Sep 21, 23:03 EDT Update - We are continuing to investigate this issue. Sep 21, 18:57 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 21, 14:54 EDT Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 22, 15:43 EDT Update - We are continuing to monitor for any further issues. Sep 22, 11:49 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 22, 11:48 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 10:44 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 05:35 EDT Bandwidth Local Market Impairment - 468 - Memphis, TN Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 22, 10:25 EDT Update - We are continuing to monitor for any further issues. Sep 22, 07:45 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete. Sep 22, 07:44 EDT Update - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 06:12 EDT Identified - Our carrier has identified the cause of this incident and is working to complete repairs. Sep 22, 02:13 EDT Update - We are continuing to investigate this issue. Sep 21, 23:03 EDT Update - We are continuing to investigate this issue. Sep 21, 18:58 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 21, 16:14 EDT Bandwidth Local Market Impairment - 668 - Tucson, AZ Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 22, 08:42 EDT Update - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 22, 07:07 EDT Monitoring - We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete Sep 22, 04:05 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 22, 00:46 EDT Outbound Incident - Italy Postmortem - Read details Sep 24, 06:59 EDT Resolved - This incident has been resolved. Sep 22, 08:13 EDT Identified - Bandwidth teams have identified an outbound calling incident impacting Itlian based traffic. Teams are working to restore expected network behavior. Sep 22, 07:32 EDT Messaging Maintenance - SMS Completed - The scheduled maintenance has been completed. Sep 22, 08:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 21, 23:00 EDT Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Sep 17, 12:08 EDT Sep 21, 2026 Bandwidth Local Market Impairment - 220 - Pleasantville, NJ Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 21, 21:58 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 21, 19:17 EDT Bandwidth Local Market Impairment - 951 - Rocky Mount, NC Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 21, 21:52 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 21, 19:15 EDT Bandwidth Local Market Impairment - 932 Bluefield, WV Resolved - Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved. Sep 21, 18:22 EDT Investigating - We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution. Sep 21, 16:01 EDT Toll Free Porting Incident Postmortem - Read details Sep 22, 08:46 EDT Resolved - This incident has been resolved. Sep 21, 13:56 EDT Identified - Bandwidth teams have identified select Toll Free Port Orders that remain in Pending status longer than expected. Teams are working to restore expected order activations. Sep 21, 10:15 EDT Sep 20, 2026 No incidents reported. Sep 19, 2026 Messaging Incident - Verizon Wireless Resolved - For a brief period of time outbound messages to Verizon Wireless destination were not delivering as expected. This was investigated and determined to be an off-network incident. Sep 19, 08:11 EDT Sep 18, 2026 Bandwidth App - Insights Incident Postmortem - Read details Sep 21, 08:21 EDT Resolved - During this incident customers may have experienced delayed or duplicated call logs in Insights within the Bandwidth App. Teams have restored expected reporting behaviors. Sep 18, 15:32 EDT Network Maintenance - LAX Data Center Completed - The scheduled maintenance has been completed. Sep 18, 04:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 18, 00:00 EDT Scheduled - Bandwidth will be performing network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center. Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact. For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal. Sep 1, 10:46 EDT Incident History Powered by Atlassian Statuspage