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V1CE Terms of Service
Last Updated: 23 September 2026
Welcome to V1CE! These Terms and Conditions ("Terms") govern your use of our digital and physical products and services, including our website (v1ce.co), Smart Cards, kits, the V1CE App, and Client Capture OS. By using the V1CE App, purchasing, subscribing, or participating in a trial, you agree to these Terms. Please read them carefully.
1. General Terms & Applicability
These Terms apply to all interactions with V1CE Limited (Company Number: 12681711), registered in the United Kingdom.
We reserve the right to update these Terms at any time. Updates are published on our website and within the V1CE App. Where a change materially affects your rights, we will give you notice as set out below before it takes effect. Continued use of V1CE products or services signifies your acceptance of the revised Terms.
How we give notice: Where these Terms require us to give you notice, we do so by emailing the address registered on your account, by notifying you inside the V1CE App, or both. A notice sent by email is treated as received 24 hours after sending, unless we receive a delivery failure. You are responsible for keeping your registered email address current and for checking it. We keep a record of the notices we send, including the date sent, and will provide that record on request.
Existing Customers: Customers who purchased a product or subscription before November 2025 will remain governed by the previous Terms. Transition to these new Terms is voluntary and requires an explicit request to support or the activation of Client Capture OS features.
Your statutory rights: Nothing in these Terms affects your statutory rights as a consumer under UK law. Where any clause conflicts with those rights, your statutory rights prevail.
2. Service Description: Client Capture OS
V1CE provides a comprehensive networking ecosystem. Beyond physical NFC hardware, our services include:
Profile Hosting: Creation and management of digital business profiles.
Lead Capture: Tools for contact collection and storage.
Automation: Automated email sequences and follow-up workflows.
Scheduling: Booking and calendar integrations.
Analytics: Engagement reporting and third-party integrations (e.g., Zapier, CRMs).
Changes to features: We develop Client Capture OS continuously. We may add, change, or withdraw individual features where doing so does not materially reduce the overall service you have paid for. Where a change is material, we will give you notice and you may cancel.
Third-party dependencies: Some features rely on third-party services and integrations. If a third party changes or withdraws its service, the corresponding feature may change or stop working. This alone is not a failure of the service on our part.
3. Products, Plans & Pricing
What we sell: V1CE sells Smart Cards as a one-time purchase, kits which bundle Smart Cards with accessories and included services, and Client Capture OS as a monthly or annual subscription. The V1CE App is the central platform for managing your account, profile, and subscription services.
Kits: A kit is any bundle sold as a single product. A kit includes every physical item shipped inside it and any services listed on its product page. The number of Smart Cards included in each kit is stated on that product page. All cards listed are supplied as part of the kit price. Kits do not entitle you to additional cards beyond those listed.
Substitution: Where an individual component of a kit is unavailable, we may substitute an item of equivalent or higher specification. We will not substitute the Smart Cards themselves without telling you first.
Subscriptions:
Free or discounted cards accessed via a trial or subscription are tied to the specific plan selected. Once shipped, you are liable for that billing cycle's payment.
All annual plans are non-refundable and continue until the end of the subscription period.
All paid subscriptions renew automatically unless cancelled at least 48 hours before the next billing date.
Kit software access: Kits that include Client Capture OS come with three months of complimentary access. We email your code after purchase. Your three months begin on the day you redeem the code, not the day you order.
The code applies to software only. It does not entitle you to additional Smart Cards or hardware beyond those included in your kit.
If you buy more than one kit, you receive one code per kit. Each code can be redeemed once, on one account, and cannot be split across multiple users.
Complimentary access does not require payment details and does not convert into a paid subscription automatically. At the end of three months your account moves to limited access, which includes a reasonable usage allowance for contact capture and follow-ups. Your card keeps working and your digital page stays live.
Contact data you have captured is retained and becomes available again if you start a paid plan. Retention is subject to section 5.
Replacements: Lifetime replacements on standalone Smart Cards are included for as long as you hold an active paid V1CE subscription. Items supplied inside a kit are covered under section 6.5. You do not need a new card to change your details. Details are changed on your digital page at no cost.
Pricing Changes: V1CE reserves the right to adjust pricing for any subscription plan or physical product at any time. While price changes may occur, we will make every effort to avoid automatically upgrading your existing subscription without explicit consent, except where legally compelled by government agencies or regulatory policy changes. Where we increase the price of an existing subscription, we will give you notice before the change takes effect and you may cancel before renewal.
Pricing errors: Prices and product descriptions are published in good faith. If a product or subscription is listed at an obviously incorrect price, or with an obviously incorrect description, we may cancel the order and refund you in full rather than fulfil it, even after the order is confirmed. We will tell you as soon as we identify the error.
4. Trials and Renewals
A. Client Capture OS trial: New customers may start a 30-day free trial of Client Capture OS. No payment details are required to begin. The trial converts to a paid subscription at the end of the 30 days unless cancelled at least 48 hours before renewal.
B. Trials including a card: Where a trial includes a free or discounted Smart Card, that card is tied to the plan selected at signup. Once the card has shipped, you are liable for that billing cycle's payment.
C. Multiple cards and multiple users: A single account may hold and manage as many cards as you like, provided they all belong to the same person. Where cards are for different people, each person needs their own account. Access codes and included cards are issued per user and cannot be shared across accounts.
D. What happens if you do not continue: No refunds are issued during or after a trial. If a trial is not converted to a paid subscription, your card keeps working and your digital page stays live. Your account moves to limited access, which includes a reasonable usage allowance for contact capture and follow-ups. Features beyond that allowance require a paid subscription. Nothing needs to be returned to us.
E. One trial per customer: Trials are limited to one per customer. We may refuse or cancel additional trials taken through alternative email addresses, payment methods, or accounts.
5. Data Ownership & Fair Usage
Data Ownership: You own all contact data and leads captured via your V1CE profile. You may export this data at any time during an active subscription or during a period of complimentary access.
Data Retention: Upon cancellation, or at the end of complimentary kit access, V1CE will retain data for a limited period before permanent deletion. V1CE reserves the right to use anonymized, aggregated usage data for service improvement.
Fair Usage Policy: To ensure platform stability:
Anti-Spam: Automated sequences must comply with global anti-spam laws. Abuse or "spamming" will result in immediate account suspension.
System Integrity: Users may not use automated tools to scrape data or misrepresent their identity.
Reasonable usage allowance: Accounts on limited access, and accounts whose complimentary period has ended, include a reasonable usage allowance for contact capture and follow-up emails. Usage beyond that allowance, or volume that affects system performance for other customers, requires a paid plan or an upgrade. We will tell you before restricting an account for this reason.
Suspension and termination: We may suspend or close an account that breaches these Terms, is used unlawfully, is used to abuse our guarantees or promotions, or where payment is outstanding or has been reversed. Where we suspend an account for non-payment or a reversed payment, we will give you a reasonable opportunity to settle it first.
6. Guarantees and Refunds
6.1 The V1CE Cover
We give four guarantees on physical V1CE products. Together they are called the V1CE Cover. Each one is separate, and claiming one does not affect your right to claim another, except that we will not refund the same item twice.
The Cover applies to individual Smart Cards and to kits. Where it refers to an item, that means the card you bought, or the kit you bought and everything shipped inside it.
Where a guarantee below gives you a refund, we pay it to the payment method used for the order, within five working days of us accepting your claim. Refunds cover the price you paid for the item. If you bought a kit, that is the price you paid for the kit. Subscriptions and shipping charges are excluded.
If we refund an item, we will deactivate the digital page linked to it, and the card will no longer open a V1CE page. The item itself stays with you and we will not ask you to send it back.
Who the Cover applies to: The V1CE Cover, including the replacement guarantee in 6.5, is offered to the customer who placed the order, on orders placed for that customer's own use. It does not apply to items bought for resale, and it does not transfer to anyone you pass the item on to.
One claim per customer: The refund guarantees in 6.3 and 6.4 are limited to one claim per customer, not one claim per item or per kit. The replacement guarantee in 6.5 works differently and is limited per item, as set out in that clause. Where an order contains more than one card or kit, a single accepted claim settles that order and any others placed by the same customer. We treat orders placed from the same account, payment method, delivery address, or business as belonging to the same customer.
When the clock starts: Where an order is delivered in more than one shipment, the 30-day and 90-day windows run from the date the final item in that order is delivered.
Amount refunded: A refund returns the amount you actually paid. Where an order was placed using a discount code or promotional offer, we refund the discounted price, not the list price. Orders supplied free of charge, at a substantial discount, or as samples, review units, or gifted stock are not eligible for the guarantees in 6.3, 6.4 or 6.5.
Your subscription and the Cover: The guarantees on a kit, including the replacement guarantee in 6.5, are not conditional on holding a paid Client Capture OS subscription. If you choose not to continue after your complimentary access ends, your kit guarantees are unaffected.
Fair claims: The Cover, including claims made under 6.5, is offered in good faith and relies on you telling us the truth. We may decline a claim, or withdraw the Cover from an account, where we reasonably believe it is being used dishonestly or repeatedly beyond its intended purpose. Where a claim covers multiple items or multiple orders, we may ask for reasonable evidence before accepting it. We may also limit the total value of claims accepted on a single account in any twelve-month period to the total value that account has spent with us in the same period.
6.2 Nothing is made until you approve it
Our previewer shows your logo on a card before you order, free and with no obligation. It is an automated preview, not your final artwork.
After you order, a designer prepares your artwork for engraving at no extra cost. You may ask for changes as many times as you wish and there are no revision fees. Nothing is engraved or manufactured until you have approved the artwork in writing.
If you do not approve any version of the artwork, tell us and we will refund your purchase price in full. There is no time limit on this guarantee. It runs until you approve.
6.3 Changed your mind in the first 30 days
If you tell us within 30 days of delivery that you no longer want the card or kit, we will refund the price you paid in full.
You do not need to give a reason and you do not need to send anything back. Your card is engraved with your details, so it is of no use to anyone else, and it stays with you along with everything else shipped in your order.
This guarantee applies despite any other clause in these terms about the return of customised goods.
6.4 Take it to three events in the first 90 days
Use your card or kit at three business events. If it has not captured a single new contact into your V1CE account, tell us within 90 days of delivery and we will refund the price you paid in full. You keep everything.
The test is simply whether one new contact reached your account, which we can check on our side. You do not need to send us a screenshot or a report, and we will not ask you to prove which events you attended.
6.5 Break anything and we replace it
If your card, or anything in your kit, is lost, damaged, worn or stops working, we will replace it free of charge where your claim meets the conditions set out in this clause. Nothing needs to be posted back to us.
To claim, message us in chat or contact support with a photograph of the item. Photographic evidence is required for every claim. We assess each claim against the conditions in this clause and confirm the outcome to you.
Each item in a kit may be replaced once. Cover on kit items does not depend on holding a paid subscription. Standalone Smart Cards bought outside a kit are covered as described in section 3, for as long as your paid subscription is active.
Replacement does not cover deliberate damage, or an item that has been modified, drilled, cut or re-engraved by anyone other than us. Where an item is discontinued, we may replace it with an equivalent item.
7. Offers, Promotions & Discount Codes
Changes to offers: Offers, bundles, promotions, and the contents of a kit may be changed or withdrawn at any time. The terms that apply to your order are those published at the time you placed it. Changes to an offer are not applied retrospectively, and a later or better offer does not entitle you to a credit, refund, or upgrade on an order already placed.
Discount and access codes: Unless expressly stated otherwise, codes are single-use, apply to one account, are non-transferable, hold no cash value, and cannot be exchanged for cash or credit. Codes cannot be combined with other offers. We may cancel a code that has been issued in error, obtained fraudulently, published without our permission, or used outside its intended terms, including after it has been redeemed.
Expiry: Codes and promotional access expire on the date stated. Complimentary access that has expired cannot be reinstated retrospectively.
8. Reprints, Returns & Shipping
Reprint Policy: No-cost reprints are provided only for production errors. Customer errors or aesthetic dissatisfaction with a correctly printed proof do not qualify.
Returns: Custom NFC cards are non-returnable once engraved, except under the V1CE Cover guarantees in section 6, which do not require the item to be returned, and except where you have a statutory right to reject faulty goods.
Delivery: Standard models are delivered within 5 to 7 days of a confirmed order. Custom models ship once the design process is complete. Delivery dates are estimates and are not guaranteed.
Kit dispatch: Kit orders are prioritised in our print queue. Kit orders placed before 2pm on a working day, with artwork approved, are dispatched the same day. Orders placed after 2pm, at a weekend, or on a public holiday are dispatched on the next working day. Dispatch timing is not a delivery guarantee. Delivery time depends on the shipping method selected at checkout and on the carrier.
Kit packaging: Kit packaging varies depending on availability. Product imagery is for illustration. All contents listed on the product page are included in every kit.
Page setup assistance: Kit customers can request help setting up their digital page. This is offered as an optional service, not as a guaranteed part of the product, and is delivered by our support team through chat or a scheduled session, subject to availability. It covers choosing a template and entering your details. It does not include custom design, custom copywriting, brand asset creation, or ongoing management of your page.
Address accuracy: You are responsible for providing a complete and accurate delivery address and for being available to receive or collect the order. We cannot change an address once an order has been dispatched.
Shipping & Risk: Liability passes to the customer once the order is transferred to the carrier for delivery.
Reshipment: If an order is returned to us as undeliverable, refused, or uncollected, reshipment is charged at the original shipping cost plus an administration fee of 25% of the order value. Where you choose not to have the order reshipped, we may deduct the same charges from any refund. This does not apply where the order was undeliverable because of an error on our part.
International: Customers are solely responsible for all customs duties, taxes, or import fees.
Events outside our control: We are not liable for delay or failure to deliver caused by events outside our reasonable control, including carrier delays, industrial action, supply shortages, extreme weather, or failures of third-party services. Where such an event occurs, we will let you know and either extend the timeline or cancel and refund the affected order.
9. Payment and Chargebacks
Payments are processed by our payment providers. You confirm that you are authorised to use the payment method supplied.
If a payment is reversed or a chargeback is raised, we may suspend access to Client Capture OS and deactivate associated digital pages until the matter is resolved. Where a chargeback is raised on an order that has already been refunded under the V1CE Cover, or on an order that was delivered as described, we may recover the amount and any fees charged to us.
10. Liability and Law
Limitation of Liability: V1CE is not liable for indirect, incidental, or consequential damages (including loss of business data). Our maximum liability is limited to the amount paid for the specific product or subscription. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.
Governing Law: These Terms are governed by and construed under the laws of the United Kingdom. Disputes are subject to the exclusive jurisdiction of UK courts.
General: If any clause of these Terms is found to be unenforceable, the remaining clauses continue to apply. A delay in enforcing any part of these Terms is not a waiver of our right to enforce it later. We may transfer our rights and obligations under these Terms to another company; your rights under these Terms will not be affected.
11. Data Enrichment & Data Processing Addendum (DPA)
Enrichment Services: V1CE provides lead enrichment features powered by third-party sales intelligence and web data platforms, specifically Apollo.io (Apollo Global Corp) and Bright Data Ltd. By using these features, you authorize V1CE to share limited identifiers with these sub-processors to retrieve professional contact data on your behalf.
Data Processing Addendum (DPA): When you upload, manage, or enrich Lead Data (Personal Data) within Client Capture OS, V1CE acts as a Data Processor. Use of these features signifies your acceptance of our Data Processing Addendum, which is hereby incorporated into these Terms.
Controller Responsibilities: You, as the Data Controller, warrant that you have a lawful basis (such as Legitimate Interest or Consent) to process and enrich the Lead Data you manage within the V1CE platform.
Liability for Sub-Processors: V1CE remains liable for the performance of its sub-processors' data protection obligations as required by applicable data protection laws.
12. Contact
For support, returns, or claims, contact:
[email protected]
First Floor Office, 38A–42A Ormskirk Road, Preston, PR1 2QP