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Privacy Policy
PickUp — pipedriveclickup.com
Last updated: February 2026
1. Who We Are
PickUp is operated by e-hoster.co.uk Ltd, a company registered in England and Wales ("we", "us", or "our"). We are the data controller for personal data collected through pipedriveclickup.com and the PickUp service.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at the details provided in Section 10.
2. What Data We Collect
We collect and process the following categories of personal and account data:
Account data — your email address, collected when you register for a free trial or paid subscription
Pipedrive deal data — deal fields and pipeline stage information from your connected Pipedrive account, used to trigger and populate ClickUp projects
ClickUp workspace data — Space, Folder, and template information from your connected ClickUp account, used to create and structure projects
Payment information — billing details collected and processed securely by Stripe on our behalf. We do not store your full card details on our systems
Usage and analytics data — information about how you interact with the service, such as features used, automation triggers fired, and session activity
Cookie data — data collected via cookies placed on your browser when you visit our website (see Section 6)
3. How We Use Your Data
We use the data we collect for the following purposes:
To create and manage your account
To provide the PickUp integration service and run automations on your behalf
To process payments and manage your subscription via Stripe
To send you service-related communications, such as account confirmations, billing notices, and important updates
To monitor and improve the performance, reliability, and security of the service
To comply with our legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases as defined by UK GDPR:
Contract — processing your account and integration data is necessary to deliver the service you have signed up for
Legitimate interests — we process usage and analytics data to maintain and improve the service
Legal obligation — we may process or retain certain data to comply with applicable UK law
Consent — where we rely on consent, such as for non-essential cookies, you may withdraw it at any time
5. Data Storage and International Transfers
Your data is stored on servers located in the United States or the European Union. By default, data may be stored on US-based servers. Customers on our Enterprise plan may request that their data is stored exclusively on EU-based servers.
Where data is transferred to or stored in the United States, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or equivalent transfer mechanisms.
Payment data is handled by Stripe, Inc., which maintains its own data protection practices. You can review Stripe's privacy policy at stripe.com/gb/privacy.
6. Cookies
We use cookies on pipedriveclickup.com. Cookies are small text files placed on your device that help us operate the site and understand how it is used.
We use the following types of cookies:
Essential cookies — required for the site and service to function, such as maintaining your logged-in session. These cannot be disabled.
Functional cookies — used to remember your preferences and settings within the service.
You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use the service.
7. Data Sharing
We do not sell your personal data. We only share your data with third parties in the following limited circumstances:
Stripe — to process payments on our behalf
Pipedrive and ClickUp — your data is passed to these platforms as part of the integration you have configured
Legal requirements — where we are required to disclose data by law, court order, or regulatory authority
8. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide the service. If you cancel your subscription or delete your account, your data will be retained for a reasonable period before being permanently deleted. This allows us to resolve any billing queries, restore access in the case of accidental cancellation, and meet any applicable legal obligations.
You may request deletion of your data at any time by contacting us directly. We will respond to deletion requests in accordance with our obligations under UK data protection law.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure — you can request that we delete your personal data
Right to restriction — you can ask us to restrict how we process your data in certain circumstances
Right to data portability — you can request your data in a structured, machine-readable format
Right to object — you can object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or our data practices. When we do, we will update the "Last updated" date at the top of this page and, where changes are material, notify you by email.
Your continued use of PickUp after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
e-hoster.co.uk Ltd
pipedriveclickup.com
Email: support@pipedriveapps.com