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ABOUT TNZ | TRUST CENTRE TNZ Trust Centre Security, privacy and service information to help you review TNZ. REQUEST INFORMATION Current service status Check the current status of TNZ services and read updates about incidents. VIEW SERVICE STATUS (opens in a new tab) TNZ at a glance Data Locations TNZ processes and stores data at sites in Auckland and Sydney, as set out in our Privacy Policy. How TNZ uses Data We use the message and contact data you provide to deliver TNZ services and produce reports. Your data is not resold. Security Policy Our Privacy Policy outlines how TNZ tests its services and restricts access to data. An additional Server Security Policy is available on request. Service Updates The public TNZ Status page is updated with any planned and unplanned incident updates. Restricted Access Our Security Policy covers sensitive data, access controls, and where data may be used and stored. Testing and Updates TNZ regularly tests and updates its services to help keep them secure. Detail available on request. API & Dashboard Separation Access separation is available for API and Dashboard users, providing businesses with clear boundaries for each user's privileges. Retention options Unique Retention options are available, or request that TNZ purge message content upon completion. Where TNZ stores data Our Privacy Policy explains what information we collect, why we collect it, where we process it, and your privacy rights. Contact the TNZ Data Protection Officer if you want to access, correct, export or erase your data. You can also ask TNZ to restrict how it uses your data where that right applies. READ THE PRIVACY POLICY Data Location and Sovereignty TNZ has data sites in Auckland, New Zealand and Sydney, Australia. We may hold some data at both sites for business continuity and redundancy, or at one site when data sovereignty requires it. If you have data location requirements, tell us which services and data they cover. Retention and deletion How long we keep data depends on the service, why the data is needed, and any legal requirements. The Privacy Policy explains when you can ask us to erase it. Policies and resources Read our public policies and service guides. Contact us if the document you need is not available online. Privacy PolicyHow TNZ uses and stores data, your privacy rights, and our listed subprocessors. Terms and ConditionsThe terms that apply when you access or use TNZ services. Data Processing AgreementThe agreement is not public. Find out how to request it. Service StatusCurrent service status and incident updates. Opens in a new tab. SecureFaxNo Archive and PGP encryption options for inbound fax. API access guidanceHow to manage API users, keys and authorisation. Who to contact Choose the type of request and tell us which TNZ services it covers. Security and supplier reviews Contact us for approved documents or help with a security questionnaire or supplier review. CONTACT TNZ Privacy and data requests Contact the TNZ Data Protection Officer to access, correct, export or erase data, or to raise a privacy concern. CONTACT THE DPO General enquiries Contact us about sales, support or anything else. MAKE AN ENQUIRY