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Last updated: June 2026 Controller: Conjurer Solutions Ltd Company Number: 06284919 Registered Address: 14 Portman Crescent, Bournemouth, Dorset BH5 2ER, United Kingdom Contact Email: [email protected] 1. Introduction Conjurer Solutions Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, our lawful bases for processing, and your rights under the UK GDPR and the Data Protection Act 2018. 2. What Information We Collect We collect and process only the data necessary to provide and improve our services: Identity Data: first name, last name, title Contact Data: business email address, telephone number, company name Website Data: cookies and server logs (e.g., IP address, browser type, pages visited) Marketing Data: newsletter subscriptions and email preferences 3. How We Collect Information We obtain personal data when you: Complete web forms, subscribe to updates, or request information Communicate with us by email or phone Attend our workshops or training sessions Visit our website (see Cookies below) 4. How We Use Your Information We process your data only where the law allows, for the following purposes: Purpose of Processing Lawful Basis (Art. 6 UK GDPR) To deliver consulting, training, and related services Contract To communicate about active or prospective engagements Legitimate Interests To send newsletters and marketing materials when you opt in Consent To operate and secure our website and systems Legitimate Interests To meet legal or regulatory obligations Legal Obligation We do not sell personal data to any third party. 5. Cookies and Website Analytics Our website uses cookies to enable basic functionality and collect anonymous usage statistics via Google Analytics. You can refuse or delete cookies in your browser settings. Disabling cookies may affect site performance. Analytics data is retained for no more than 26 months. 6. Data Sharing and Sub-Processors We share limited personal data with trusted third-party service providers who act as data processors on our behalf. These providers deliver secure cloud-based services and are bound by GDPR-compliant Data Processing Agreements (DPAs) and Standard Contractual Clauses (SCCs) where applicable. Sub-Processor Purpose Location / Safeguard Google Ireland Ltd (Google Workspace) Email, document storage, collaboration EU (Data centres in Ireland & Germany) Zoom Video Communications Inc. Video meetings and workshops US (SCCs & UK Addendum) Miro Inc. Online whiteboard collaboration EU/US (SCCs) Microsoft Corporation Productivity software EU/US (SCCs) ConvertKit LLC Email marketing platform US (SCCs) NortonLifeLock Inc. (Gen Digital) Endpoint security software US (SCCs) Reclaim.ai Scheduling and calendar integration (meeting coordination) US (SCCs & UK Addendum) Krisp Technologies, Inc. (Krisp.ai) Real-time audio processing and noise suppression during calls US (SCCs & UK Addendum) SysCloud Backup and recovery for Google Workspace data USA (with EU/UK data centre options) We ensure equivalent protection for any international transfer of personal data outside the UK or EEA by using Standard Contractual Clauses and the UK International Data Transfer Addendum. 7. Data Retention We retain business contact information for up to six years after our last interaction unless a longer period is required for legal, regulatory, or contractual reasons. Cookie and analytics data are retained as noted above. 8. Data Security We implement appropriate technical and organisational measures to protect personal data, including: Multi-factor authentication (MFA) for system access Encryption of data in transit and at rest Role-based access controls and audit logging Regular security training and policy reviews 9. Your Rights Under the UK GDPR you have the right to: Access your data (Art. 15) Request correction (Art. 16) Request erasure (Art. 17) Restrict or object to processing (Arts. 18–21) Request data portability (Art. 20) To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk | Telephone: 0303 123 1113 10. International Data Transfers Some subprocessors operate outside the UK and EEA. Where this occurs, we rely on Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum to ensure that an adequate level of protection is applied. 11. Changes to This Policy We may update this policy to reflect changes in our data-processing activities or legal obligations. The latest version will always be available at https://conjurersolutions.co.uk/privacy. Material changes will be communicated directly to subscribers or clients where appropriate. 12. Contact Us If you have questions about this policy or how we handle your data, please contact: Data Protection Lead Conjurer Solutions Ltd Email: [email protected]