Snapshot 37356
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Hello,\n\nThe issue causing a “Something went wrong” error in the EU region has now been resolved, and services are operating normally.We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the issue.\n\nThank you for your understanding.\nSimpplr Support Team",
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"body": "Hello All,\n\nThe planned activity and all validations have been completed successfully, and everything looks good on our end.This activity is now complete. If you notice any issues or unexpected behavior, please don’t hesitate to reach out to our Support team. We’re happy to help.\n\nThank you for your patience, understanding, and continued partnership.\nSimpplr Technical Support",
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"body": "Hello All,\n\nFollowing up on the planned activity, the changes have been successfully completed, and the initial checks look good.\nWe’re completing the remaining validations and will keep you posted once they’re done.\n\nThank you for your patience and understanding,\nSimpplr Technical Support",
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"body": "Hey there, \n\nAs communicated earlier, the planned Multi-Tenant CloudFront (SaaS) activity is currently in progress in the US production environment. Minor disruptions may occur during this activity. We’re closely monitoring the environment and will address any issues as quickly as possible. We’ll keep you posted on any updates.\n\nThank you for your patience and understanding,\nSimpplr Technical Support",
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"body": "Hey there, \nWe are aware that a small subset of users may be redirected to the next available URL in the left navigation when accessing their default landing page. For example, Home should typically be the correct landing page, but some users may instead be redirected to Must Reads, Recognition, Events, etc.\n\nWe believe this is likely related to a caching issue. As a workaround, users can clear their cache and perform a hard reload. Please note that only users with an active session during the Home Dashboard \u003e Landing page migration would be impacted. We anticipate this to be a low percentage of users; please note the resolution steps. \n\nChrome steps for hard reload:\nOpen the page where you are experiencing the issue.\nRight-click\u003e select Inspect\nRight-click on reload button in browser\nSelect Empty Cache and Hard Reload\n\nThank you for your patience and understanding,\nSimpplr Technical Support",
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"body": "Good news!\n\nMicrosoft has confirmed that the recent Microsoft 365 service issue has been resolved. Microsoft-related functionality within Simpplr should be operating normally.\n\nIf you notice any unusual behavior with Microsoft integrations or workflows in Simpplr, please submit a ticket through SIMA and our team will investigate.\n\nThanks again, \nSimpplr Technical Support",
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"body": "Hi again, \nMicrosoft is currently showing services as operational; we're monitoring the situation closely as some Microsoft-dependent functionality may still be affected.\n\nWe will send the all clear once we have it.\n\nThanks for your patience, \nSimpplr Technical Support",
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"body": "Hey there, \nJust a quick note. We're aware of an ongoing Microsoft 365 incident that may impact Microsoft-related functionality in Simpplr, including all Microsoft integrations. OneDrive, SharePoint, and Teams functionality could be degraded. \n\nWe are monitoring the situation and will provide updates as we learn more. If you would like to follow along for the most up-to-date information, please check Microsoft's status page. https://status.cloud.microsoft/m365/ \n\nThank you,\nSimpplr Technical Support",
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"body": "Hello,\n\nThe issue affecting Simpplr has been resolved, and services have been restored.\n\nOur team has implemented a fix and will continue to monitor the platform to ensure stability. If you continue to experience login issues, please contact Simpplr Support.\n\nWe appreciate your patience and understanding while we worked to resolve this issue.\n\nThank you,\nSimpplr Support Team",
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"body": "Hi,\n\nOur engineering team has implemented a fix, and affected instances should now be loading. We are seeing signs of recovery; however, the service has not yet fully stabilized, and some features may continue to experience intermittent degradation while recovery continues.\n\nOur engineers are actively monitoring the environment and working to restore full service. We will provide another update as soon as more information is available.\n\nThank you,\nSimpplr Support",
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"body": "Hello,\n\nThe issue affecting Simpplr Login has been resolved, and service has been restored.\n\nOur team has implemented a fix and will continue to monitor the platform to ensure stability. If you continue to experience login issues, please contact Simpplr Support.\n\nWe appreciate your patience and understanding while we worked to resolve this issue.\n\nThank you,\nSimpplr Support Team",
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"body": "Hi there,\n\nWe are continuing to investigate the root cause of the login issues. The impact appears to be intermittent at this time, with some user logins succeeding normally. We appreciate your continued patience and will provide further updates as new information becomes available.\n\nThank you,\nSimpplr Support Team",
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"body": "Hello,\n\nWe would like to provide a final update regarding today's maintenance activity.\n\nThe infrastructure upgrade has been successfully completed for all US Production instances as well, and normal operations have fully resumed for both US and EU environments.\n\nWe understand that maintenance activities can be disruptive, and we sincerely appreciate your patience, understanding, and cooperation throughout this process. Our team remains committed to ensuring the reliability and stability of the platform while minimizing impact to your users.\n\nThank you for your continued partnership and support.\n\nBest regards,\nSimpplr Team",
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"body": "Hello,\n\nWe are pleased to report that today's infrastructure upgrade has been successfully completed for all EU Production instances, and normal operations have fully resumed for these environments.\n\nMaintenance activities are still underway for our US Production instances. We are monitoring the progress closely and will provide another update as soon as the remaining upgrades are complete.\n\nThank you for your patience and continued partnership.\nSimpplr Support Team",
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"body": "Hi All,\n\nTo ensure the continued reliability, stability, and performance of the platform, we will be performing the infrastructure upgrade in our production environment. As part of this activity, we will be upgrading key platform components, including RDS in the Prod-EU and Prod-US environments and EKS cluster in the Prod-US environment.\nExpected Duration: Approximately 3 hours\n\nDuring this maintenance window, the instance will remain available in read-only mode. Users will be able to access and view content; however, changes or updates to the platform will not be possible until the upgrade activity has been completed. We understand the impact this may have on your team's work and sincerely apologize for any inconvenience. Our team will be actively monitoring the activity and working to complete it as efficiently as possible.\n\nWe will continue to provide updates throughout the maintenance window and will notify you as soon as normal operations have been fully restored.\n\nThank you for your patience, understanding, and continued partnership while we perform this important platform maintenance.\nSimpplr Support Team",
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"body": "Hi there, \nJust a quick note that our engineering team was able to quickly resolve the issue with external links unfurling incorrectly. \n\nPlease feel free to reach out to Simpplr Support if you are still experiencing any unusual link behavior. \n\nThanks again, \nSimpplr Support",
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"body": "We are aware of an issue causing some external links to unfurl incorrectly in areas such as Tiles, Carousels, Social Campaigns, Feed, and Content.\n\nOur team is currently investigating the issue and will provide updates as more information becomes available.\n\nThank you for your patience.\n- Simpplr Support",
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"body": "Hi there,\n\nWe would like to provide a final update regarding today's maintenance activity.\n\nThe maintenance has been completed successfully, and the platform is now fully operational. As part of this maintenance window, we successfully completed the MSK upgrade. However, after careful evaluation during the activity, we were unable to proceed with the RDS upgrade within the scheduled window. To avoid any unnecessary risk or disruption, we have postponed the RDS upgrade to a future maintenance window. We understand that maintenance activities can be disruptive, and we sincerely appreciate your patience, understanding, and cooperation throughout this process. Our team remains committed to ensuring the reliability and stability of the platform while minimizing impact to your users.\n\nThank you for your continued partnership and support.\n\nBest regards,\nSimpplr Team",
"created_at": "2026-05-30T08:23:58.601Z",
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"body": "Hi there,\n\nJust a quick update: the activity has been successfully completed for the US region, and we are currently working through the final steps for the EU region. Everything is progressing as expected, and we will provide another update once the EU activity has been completed.\n\nThank you for your patience and understanding.\nSimpplr Support Team",
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"body": "Hi there,\n\nTo ensure the continued reliability, stability, and performance of the platform, we will be performing the infrastructure upgrade in our production environment. As part of this activity, we will be upgrading key platform components, including RDS , MSK, EKS, and associated disaster recovery infrastructure.\n\nExpected Duration: Approximately 1 hour 30 minutes\n\nDuring this maintenance window, the instance will remain available in read-only mode. Users will be able to access and view content; however, changes or updates to the platform will not be possible until the upgrade activity has been completed. We understand the impact this may have on your team's work and sincerely apologize for any inconvenience. Our team will be actively monitoring the activity and working to complete it as efficiently as possible.\n\nWe will continue to provide updates throughout the maintenance window and will notify you as soon as normal operations have been fully restored.\n\nThank you for your patience, understanding, and continued partnership while we perform this important platform maintenance.\nSimpplr Support Team",
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"body": "The scheduled maintenance has been completed.",
"created_at": "2026-05-19T03:30:07.573Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-19T03:30:07.573Z",
"id": "6816qfgd17zm",
"incident_id": "jc1jsx67jhy4",
"status": "completed",
"tweet_id": null,
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"updated_at": "2026-05-19T03:30:07.573Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
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"name": "AU - Analytics",
"new_status": "under_maintenance",
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},
{
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{
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{
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-05-19T02:30:07.187Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-19T02:30:07.187Z",
"id": "k34b237r9ftm",
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"status": "in_progress",
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"updated_at": "2026-05-19T02:30:07.187Z",
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},
{
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{
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},
{
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{
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},
{
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}
],
"body": "Hi there,\n\nPlease be informed that a routine infrastructure optimization activity related to Analytics functionality has been scheduled today, 19th May 2026 from 8:00 AM to 9:00 AM IST.During this maintenance window, downtime is expected and users may experience temporary disruption while accessing analytics-related features. Our teams will be actively monitoring the activity to ensure services are restored as quickly as possible.\n\nWe appreciate your patience and understanding.\nSimpplr Support Team",
"created_at": "2026-05-19T02:27:43.634Z",
"custom_tweet": null,
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"display_at": "2026-05-19T02:27:43.634Z",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance – Analytics Functionality",
"page_id": "jz861d08q4gr",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
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"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-19T03:30:07.573Z",
"scheduled_auto_completed": true,
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"scheduled_until": "2026-05-19T03:30:00.000Z",
"shortlink": "https://stspg.io/p0wzqw054nw5",
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"status": "completed",
"updated_at": "2026-05-19T03:30:07.597Z"
}
],
"page": {
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"name": "Simpplr One",
"url": "https://status.simpplr.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}