Snapshot 37769
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The brief inbound call disruption reported over the last 30 minutes has been resolved. Calls are now being received normally.\n\nWe do not yet have confirmation of the root cause, but it may have been related to the earlier Virgin Media connectivity issues affecting some customers. If you continue to experience call delivery problems, please contact our support team.\n\nThank you for your patience.",
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"body": "We are aware that some customers using Virgin Media for their internet connectivity are currently experiencing service disruptions, which is impacting their ability to make and receive calls over the Nuacom platform.\n\nThis is an issue with Virgin Media's network, not with Nuacom's infrastructure. Affected customers should contact Virgin Media directly to resolve their connectivity issues. Our platform and voice services are operating normally.\n\nIf you are experiencing call issues and are NOT a Virgin Media customer, or if your Virgin Media connection is stable but you are still unable to make/receive calls, please contact our support team.",
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"body": "This incident is now resolved. The configuration issue that caused some Yealink desk phones to show \"No Service\" or \"Invalid Line\" was fixed on the morning of 1 September, and monitoring since then shows affected handsets registering normally with no further reports. A permanent configuration change will follow as part of our normal maintenance and will not affect service. If any handset at your site is still showing this error, please restart it and contact our support team if it does not recover.",
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"body": "A fix has been implemented. We're now monitoring affected accounts to confirm Yealink handsets are registering normally.",
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"body": "We're aware that some Yealink desk phones are showing \"No Service\" or \"Invalid Line\" and failing to register. Our team has identified the cause and is working through affected accounts to apply the fix.\n\nIf your Yealink handset is showing this error, please contact our support team — in the cases we've seen so far this has resolved the issue immediately.\n\nWe'll update this page as remaining accounts are resolved.",
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